Customer Reviews for Jones Auto Sales And Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jones Auto Sales And Service

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Tamake C.
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Customer did not leave a comment.

Larry T.
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BRADLEY S.
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The Clerk was very pleasant and courteous, but there were no attendants in the yard. We had to hook up the trailer ourselves. The inside of the trailer was dirty and damp; some kind of wet sand or something. The experience was not at all bad, but were it not that we use trailers frequently, I am not sure this trip would have been as successful.

Phillip F.
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Customer did not leave a comment.

James D.
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Get rid of the virus. Great place to get truck.

Mary C.
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Charge less for mileage!

dewey P.
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Always had good customer relations at this location. If I had not, they would have known it. Good rental and good equipment. Never had any problems so far.

Dawn S.
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Customer did not leave a comment.

Arlise T.
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Justin S.
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Tri T.
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GREGORY M.
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Everything was great!

Aaron L.
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John B.
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William H.
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Shawn H.
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Paid too much for the mileage.

Dalton M.
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Keep doing what your doing pleasant people to deal with everything else will take care of itself

William W.
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I had to hook the trailer up by Myself. Wiring was missing and I had to go find someone to provide the missing part. I tow different trailers regularly but for someone that is inexperienced it would have been difficult at best to hook the trailer up. This trailer has no jack and is MUCH too heavy to lift on to the ball as I had to do.

John W.
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I was very satisfied with this facility and the competent staff. There was no problem in making a reservation and no problem with checking in/out of truck.

james G.
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murray B.
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Delorean B.
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Enjoyed there service i was very glad I was able to purchase a trailer hitch and ball there for a good and reasonable price definitely would go back

Denise B.
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Stephen S.
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Make sure the app is working! Waited by our initial pickup location 1 1/2 hours trying to solve the issue. Went through 3 customer service reps before one was willing to stay on the line with me until the problem was resolved. Even then, I had to go to another location to pick up my truck. Even though they gave me an upgrade, which I didn't need, I rather have been offered a discount on my rate for the trouble. Was not a good 1st experience with U-Haul.

Rakeesha M.
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Brue M.
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We were well pleased with everything!

DENISE B.
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Tonia M.
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Customer Service was professional, thorough, swift and very courteous. I would most definitely refer their company and use their U-haul Services again. Thank You!! Satisfied Customer, Tonia McNair

Brian R.
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I broke down with a trailer on i95 and they helped me get in a truck and a car dolly to make it 500 miles to my destination. They even helped me transfer everything from the 5x8 i was hauling to the box truck I rode in the latter half of the trip.

Eston H.
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Latron E.
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Robert O.
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Everything was great. And was well taken care of.

Keith M.
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CANDACE T.
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Shelia D.
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No improvements needed. Heather was wonderful and very helpful!

BRENDA B.
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RANDY H.
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John D.
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Conway B.
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There was leaves in the trailer.

VICKIE A.
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Alexas P.
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Fully inspect trailers before releasing to customers.

wanda T.
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I didn't see anything that needs to be improved.

Jimmie M.
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The u-Haul data in the computers needs to be updated the recommends vehicles that should be used and the guy that hooked up the trailer did not completely hook the ball up ,he left it loose and the trailer was just sitting on the ball. Other than that everything was good.

Latacha W.
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Nothing to improve. Gread customer services

makiera M.
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The service received from the receptionist was not that well. She doesn't talk, smile, or even carry on a little conversation knowing you're trying to get to know the location and place of business.

henry C.
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Customer did not leave a comment.

Debbie S.
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Friendly, efficient, excellent service

William A.
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Wash and clean the outside of the equipment

SHATISHA C.
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Better customer service and true fool to customers and letting them know what is being charge instead of lying I wish charge $14 which was optional if I want it the protection for the u-haul truck the guy put it on my receipt as if I wanted it and did not give me the option to let me choose he made it as if that was a choice that I had to take the u-haul truck I had to sweep out in a back it was dirty as well as the inside of the u-haul truck

Lauren B.
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Connie B.
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telica K.
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Tara M.
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BRENDA B.
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Derek R.
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Great service Would recommend this business to everyone

Tommy M.
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Mark D.
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ANTHONY S.
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Bridgett A.
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The folks here were courteous, helpful and efficient. I was very satisfied with the service they provided.

Larry M.
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I don't have any help with the trailer had to keep getting in and out of my truck to hook up the trailer about 10 times

Susan S.
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Customer did not leave a comment.

Sidney A.
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SHELLEY J.
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Make sure the trucks are in when they're to picked up. I waited almost 2 hours to get a truck. Very unhappy with this rental.

Tyler F.
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Customer did not leave a comment.

Brenda W.
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Tommy M.
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Vickie B.
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Gary K.
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Gary M.
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VALERIE S.
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I've been there previously. I dropped the truck after hours.

Nancy A.
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I ordered a 17' truck, but one was not available the day of the rental. We had to make two trips because we couldn't get everything in the 15' that was available. This increased my mileage charge. Other than that, everything was great.

Stephanie P.
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They were very accommodating when I made a change of equipment, but I don't think they completed all of the necessary paperwork as I was later told I had not returned equipment that never left their store. Also the chains were not made high enough off the ground so that when car and trailer were loaded they dragged the road.

charles V.
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We had to drive 40 miles one way to pick up the auto transport. This was extremely inconvenient.

Scott L.
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Great customer service - easy to deal with - very helpful and understanding.

Joseph D.
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I was told I owed a little more than $2.00 for mileage overage (5 or so miles I think). I told them I thought the 93 miles was a low allowance since we weee coming from Carolina Beach, NC and Wilmington is about 75 miles from Lumberton. I also pointed out that I returned the truck with 1/2 a tank more than needed. They still required the overage payment. I know this is u-hauls policy and not theirs but they happened to be the ones enforcing it.

Dieanna B.
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They weren't open.

shawn R.
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Customer did not leave a comment.

Merideth B.
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dropped off after hours so I did not go inside. I did receive an email first thing in the morning the next day notifying me that the drop off was received and my receipt with turn in mileage. I was planning on calling them as soon as they opened to confirm this but didn't need to!. Very impressed.

Thomas O.
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Customer did not leave a comment.

Trudy M.
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Dangerous! Besides truck had sticky drink spilled on interior .Person forgot to hook up trailer lights and didn't tighten hitch latch. All 4 trailer tires were low. I didn't notice until my car was on the trailer at the house . After checking pressure . 3 tires over 30 psi low and the 4th tire didn't even registera pressure . This was ridiculously. If I didn't notice the tires they could have easily blown after getting on the interstate .

kya S.
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Customer did not leave a comment.

ADRIAN A.
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GOOD EXPERIENCE ..I FEEL dollies need to come with your trucks. SHOULD NOT HAVE TO RENT. Cars even come with a Jack in the back.

GENE B.
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Customer did not leave a comment.

CHARLES L.
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DONALD T.
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Margo F.
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ALYSON F.
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I had reserved the truck online and had also requested a furniture dolly and furniture blankets. When we got to pick up the truck, they did not have the dolly or the blankets.

ROCKY V.
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Fix the truck... Check engine light came on and i probably over spent on gas due to the light being on and fuel not burning properly..I was scare that the truck would of left me stranded.

BELINDA M.
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I would make sure the return process is better explained. I didn't know I needed to take pictures of the truck and mileage to return it after hours and had already turned the key in the drop box.

Teresa B.
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Customer did not leave a comment.

ella M.
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Keith J.
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The mileage on the truck did not match the mileage on the contract I received. It was not off by much but of course it was in favor of U-Haul. This location needs to make sure that everything is accurate. Unless this was intentional.

Christal J.
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Customer did not leave a comment.

Paul M.
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Mary B.
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robert B.
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A cheaper rate if the uhaul is brought back within 24 hours.

Valerie F.
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Customer did not leave a comment.

KINA N.
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Keith J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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