Customer Reviews for Jones Auto Sales And Service
(U-Haul Neighborhood Dealer)

470 reviews

1209 E 5th St   Lumberton, NC 28358

(910) 739-4779

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(910) 739-4779

1209 E 5th St
Lumberton, NC 28358

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tonya L. 
Rating:
5.0

Customer did not leave a comment.

Niasia J. 
Rating:
5.0

None

Linda S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Uhaul vehicles were very clean, however, the staff members, two female office representatives, were very vague and unclear about company standards. Staff didn't seem to care about their job or exhibiting friendly and professional customer service. Definitely would never recommend this particular location to anyone!

katilyn C. 
Rating:
4.0

The only problem with truck was the cup holder was broken in the truck and not discovered until loaded and leaving for trip. Disappointed I had made reservation weeks in advance and still had to drive 60 miles round trip to find a 26' truck. Original rental Uhaul center had closed, found out when I called Wednesday prior to the Friday move/pickup date. I did receive extra miles and discount, but this was a major inconvenience. Delayed our departure by 3 hours due to later pickup time and travel to get truck.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

great experience overall.

Brent M. 
Rating:
5.0

I was told it would be about $137 and see I've been charged $177, no explanation yet. Trying to see why I was ripped off.

david B. 
Rating:
5.0

My broken thumb required their help

bruce W. 
Rating:
5.0

Continue doing things the same

ALBERT J. 
Rating:
5.0

Customer did not leave a comment.

Ada M. 
Rating:
5.0

Customer did not leave a comment.

Lynette B. 
Rating:
5.0

Excellent service and very professional lady. She made sure we was taken care of, actually no 20 ft truck was available so we ended up with a 26ft which we actually needed. Very thankful. Definitely recommend.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

The cab smelled like cigarette smoke, but the truck was otherwise in good condition.

Scott B. 
Rating:
5.0

Excellent assistance receiving and returning the truck!

Elizabeth H. 
Rating:
1.0

Customer did not leave a comment.

ARAFAT A. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
2.0

They don't check their equipment before renting it. Ended up with a car toedolly that was ragged and one light wouldn't stay working! Worse Uhaul rental EVER !!!!

Helen W. 
Rating:
5.0

Customer service and equipment was excellent. I have used U-Haul numerous times in the past, and Jones Auto is the best. BI definitely will use them again.

JOYCE S. 
Rating:
5.0

Customer did not leave a comment.

SHAN-ALONZO M. 
Rating:
5.0

Customer did not leave a comment.

JULIA K. 
Rating:
1.0

Customer did not leave a comment.

Jeremy O. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

The 5x8 enclosed trailer was just what we needed.. Friendly and knowledgeable Service at the rental center..

Billy T. 
Rating:
5.0

Customer did not leave a comment.

EDDIE T. 
Rating:
5.0

Customer did not leave a comment.

tony S. 
Rating:
1.0

The truck was horrible not clean and infested with ants. We had to drive from there to New Jersey and got bit by ants had to throw some of my belongings away due to ants and it took forever to even get truck from this location and they didn't have the dolly I paid for had to go back to get it it was horrible never again. I will never rent uhaul again with this experience I lost a lot and it was horrible barely gas in it so cost me more and I filled it up before dropping back off. I am very disappointed and want something back cause I paid almost 500 for this truck and wasn't even worth it.

Kelley C. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO R. 
Rating:
5.0

Exceptional customer service, that alone will bring me back/ refer this location....

RONALD H. 
Rating:
3.0

Pick up when without any problems. Simple business transaction.

Russell O. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

There was trash (empty water bottles and papers under the seat) that came out when we hit the brakes and almost caused the brake pad to stick.

Jim H. 
Rating:
3.0

Everything with this location was fine other than it was almost an hour in the opposite direction of where we were moving from so I ended up having to pay for extra miles when I didn't necessarily have to if I could have gotten a truck closer.

Madison P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

This location was very good at a last minute change in location except they did not have the supplies on hand that we ordered and prepaid for. We had to get our packing supplies at Home Depot and lost the $$ we prepaid uhaul.

Samuel C. 
Rating:
5.0

The truck had bad tires which made for a bad trip and a rough ride. I also didn't get the dolly I ordered.

kayla M. 
Rating:
3.0

Customer did not leave a comment.

faith A. 
Rating:
5.0

The customer service was GREAT I would use you again. Thank you

Della T. 
Rating:
5.0

We were very impressed with the attitude and efficiency which was displayed by the Jones UHAUL EMPLOYEES...WE WILL DEFINITELY BOOK OUR NEXT rental with them

kenneth C. 
Rating:
5.0

Always pleased with the customer service, the vehicle and the great value and convenience. Thank you so much.

ANITA C. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
2.0

Customer did not leave a comment.

brenda T. 
Rating:
2.0

Previous customers things were left under the seat to include a dip spit bottle. The uhaul had a pad lock on the bay door and we had to call roadside assistance to cut it off. We then had to purchase our own pad lock that we were not reimbursed for. We did not receive our utility dolly and had to go back to get one the next day.

Jory B. 
Rating:
1.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
3.0

Very disappointed that because of severe rain I was about an hour late returning the truck and was charged a full day's rental.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Tamake C. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
2.0

The Clerk was very pleasant and courteous, but there were no attendants in the yard. We had to hook up the trailer ourselves. The inside of the trailer was dirty and damp; some kind of wet sand or something. The experience was not at all bad, but were it not that we use trailers frequently, I am not sure this trip would have been as successful.

BRADLEY S. 
Rating:
3.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Get rid of the virus. Great place to get truck.

James D. 
Rating:
1.0

Charge less for mileage!

Mary C. 
Rating:
5.0

Always had good customer relations at this location. If I had not, they would have known it. Good rental and good equipment. Never had any problems so far.

dewey P. 
Rating:
4.0

Customer did not leave a comment.

Dawn S. 
Rating:
4.0

Customer did not leave a comment.

Arlise T. 
Rating:
3.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Tri T. 
Rating:
5.0

Everything was great!

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Paid too much for the mileage.

Shawn H. 
Rating:
5.0

Keep doing what your doing pleasant people to deal with everything else will take care of itself

Dalton M. 
Rating:
3.0

I had to hook the trailer up by Myself. Wiring was missing and I had to go find someone to provide the missing part. I tow different trailers regularly but for someone that is inexperienced it would have been difficult at best to hook the trailer up. This trailer has no jack and is MUCH too heavy to lift on to the ball as I had to do.

William W. 
Rating:
4.0

I was very satisfied with this facility and the competent staff. There was no problem in making a reservation and no problem with checking in/out of truck.

John W. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Customer did not leave a comment.

murray B. 
Rating:
5.0

Enjoyed there service i was very glad I was able to purchase a trailer hitch and ball there for a good and reasonable price definitely would go back

Delorean B. 
Rating:
4.0

Customer did not leave a comment.

Denise B. 
Rating:
3.0

Make sure the app is working! Waited by our initial pickup location 1 1/2 hours trying to solve the issue. Went through 3 customer service reps before one was willing to stay on the line with me until the problem was resolved. Even then, I had to go to another location to pick up my truck. Even though they gave me an upgrade, which I didn't need, I rather have been offered a discount on my rate for the trouble. Was not a good 1st experience with U-Haul.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Rakeesha M. 
Rating:
5.0

We were well pleased with everything!

Brue M. 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

Customer Service was professional, thorough, swift and very courteous. I would most definitely refer their company and use their U-haul Services again. Thank You!! Satisfied Customer, Tonia McNair

Tonia M. 
Rating:
5.0

I broke down with a trailer on i95 and they helped me get in a truck and a car dolly to make it 500 miles to my destination. They even helped me transfer everything from the 5x8 i was hauling to the box truck I rode in the latter half of the trip.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Eston H. 
Rating:
5.0

Customer did not leave a comment.

Latron E. 
Rating:
5.0

Everything was great. And was well taken care of.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

CANDACE T. 
Rating:
5.0

No improvements needed. Heather was wonderful and very helpful!

Shelia D. 
Rating:
5.0

Customer did not leave a comment.

BRENDA B. 
Rating:
4.0

Customer did not leave a comment.

RANDY H. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

There was leaves in the trailer.

Conway B. 
Rating:
3.0

Customer did not leave a comment.

VICKIE A. 
Rating:
3.0

Fully inspect trailers before releasing to customers.

Alexas P. 
Rating:
5.0

I didn't see anything that needs to be improved.

wanda T. 
Rating:
3.0

The u-Haul data in the computers needs to be updated the recommends vehicles that should be used and the guy that hooked up the trailer did not completely hook the ball up ,he left it loose and the trailer was just sitting on the ball. Other than that everything was good.

Jimmie M. 
Rating:
5.0

Nothing to improve. Gread customer services

Latacha W. 
Rating:
3.0

The service received from the receptionist was not that well. She doesn't talk, smile, or even carry on a little conversation knowing you're trying to get to know the location and place of business.

makiera M. 
Rating:
5.0

Customer did not leave a comment.

henry C. 
Rating:
5.0

Friendly, efficient, excellent service

Debbie S. 
Rating:
5.0

Wash and clean the outside of the equipment

William A. 
Rating:
3.0

Better customer service and true fool to customers and letting them know what is being charge instead of lying I wish charge $14 which was optional if I want it the protection for the u-haul truck the guy put it on my receipt as if I wanted it and did not give me the option to let me choose he made it as if that was a choice that I had to take the u-haul truck I had to sweep out in a back it was dirty as well as the inside of the u-haul truck

SHATISHA C. 
No reviews have been submitted for this location.

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