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Jimmy S
Customer Reviews for Jones Auto Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We went to several locations in Fayetteville and none of them had any auto transports. We had to go to Lumberton anyway, so I looked and this was the only location to have some available. We were in and out with the rental within 15mins. Great service!
DONQUICE CNo improvement needed. Just wished it stayed open later on weekends, but other than that service was prompt and professional.
TONYA ARenting U- haul was an okay experience however I'd never recommend Jones Auto Sales in Lumberton NC as a good place of business. I know the owner. He is racist. However, his business has increased in the Spanish sector/community by hiring two Spanish females ,sales personal/ employees that are pleasant dealing with customers.
Pamela LI was originally charged 53.13 hold plus an additional almost 80.00 on top, I had a pending charge for 128.00 FOR A ONE DAY RENTAL. On top of that, I returned truck, just to be charged another 29.00. Total over 150.00 and should've been just 82. Still waiting on refund.
Tiffany LVerify basic info next time?
Allen TThe communication at this location needs improvement. One representative will tell you one thing and when working with another representative it's another. For example: I was told if I bought the equipment early and checked it in on the app, I wouldn't be charged an extra day and I was. I had a problem with another rental at this location prior to today. This location is slightly frustration.
DEBRA RTruck was not clean and not serviced was not driving normal and had knocking sound from engine also oil was leaking from under engine.
Nashat AI was told that the 10 ft truck I rented had the pull out ramp and it didn't. Therefore, I was unable to use the truck.
DEBRA RHave more locations like this ✅🥰
DONNA LNothing, everything went great
Stephanie CI was originally quoted a price of about $280 for a 6 x 12 ramped trailer on U-Hauls website. When I went to pick up the trailer. I was told they don't rent that type trailer for that long a period. After the manager got involved, the rental was approved, but at about $100 more! Rip Off!
MICHAEL DIve ised this location twice. They had the equipment we needed and got the job done.
SERINA CGreat friendly service.
christopher hI have always had a good experience renting U-Haul items. The folks I rented from at Jones and the hook-up folks were very friendly. Good job.
Dewey PAwesome. As always!!
Robert TThe staff was very friendly and helpful with checking out the truck.
DONNA LAll was good
Leverne CHave the truck on a full tank of gas, it makes no sense that you have to put gas in it as soon as you drive off. Happened both times when I rented there.
Walter WDamage on the trailer not shown in pictures that you have customer to approve. Makes customer hesitant to approve. Damage wasn't to a point that was unsafe for use but was still there. They recommended that I took pictures to cover myself in case anything was said on return of trailer.
Billy HI have always had a good moving experience with Uhaul. Can not think of any time having a bad encounter.
Dewey PThe rep was rude over the phone, it was a slow process when at the location. The rate that was discussed was not was billed. I was billed for extras and was not informed. The rep did not ask me to add insurance. My auto insurance covers any and all rentals. All in all, the experience at the location was terrible and I will probably not rent from uhaul again. Lumberton has several locations throughout the city that rentbuhauls and every single location is in disarray or managed by people with horrible attitudes. I had the same experience at another location some time back. I will probably use Penske or budget if available.
Mercer PThe truck had several issues: The ABS light was on, the engine ran very rough and the high beam headlight was not working on the driver's side. The low beams were very dim also making night driving tough. I think the van/truck should have been retired long ago.
WILLIAM BDropped the equipment off when they were closed and did self check in. Location was easy to find and had plenty of space to leave the truck and trailer.
Greg BThey charge my card for not returning the trailer because it was not on the yard. When I called and asked why I am being charged extra, they investigated and discovered that the trailer was not on the yard because they had rented it to someone else since I returned it.
Elton FTwo warning lights came on-ABS and Tow. There was no manual in the truck to know if this was dangerous. Need to correct on all trucks
Luckey WSiriusXM in the trucks would be nice :)
David TCustomer service representative was very helpful and efficient in meeting my needs and expectations
RONALD HGreat drop off experience.
Mark YHuge lot. Plenty of space to drop off equipment safely.
Monette MThis lot is big and well maintained. Plenty of room to park truck and store the hitch without a problem.
Monette MI was told that I would not be charged for the rental until I returned it to the site, I was not only charged immediately for the truck, but I paid for a dolly theY did not have so I was forced to get a dolly that cost more and also, the sales representative was trying to get a second payment from my debit card once I returned to the site with the rental and she was addement about getting $7 for gas that the meter read I had went over, but I showed her a picture of the meter, that is was not in fact on a half of tank when I got in the truck. Also, the miles I used was only 7 miles and she quoted 10 miles 705332 returned 705340. I had to clean tree debris from the windshield so that I could see to drive.I will not rent from that location again.
Margo MVery Accommodating to the customer, fast, friendly, and courteous.
Undra RNothing
Redell IKeep up the good work.
Tom KTHE ONLY PROBLEM I HAVE IS IT COST TO MUCH FOR RENTAL OF A TRUCK AND PLUS THE TRUCK WAS NOT FULL WHEN I GOT IT I HAD TO PUT GAS IN IT WHEN I GOT IT.
brenda jI always have a good experience when renting U-Haul products. The equipment is clean and well-maintained and it is a good rental service.
Dewey PThe young Hispanic lady at the front desk was excellent in customer service!
Frank SAttitude towards customer
Angelia CReturning the property the lighting is dim. More lights and a way to secure the return equipment so no one can just come behind you and take it away.
Ingrid BNothing! All staff encountered were fantastic, friendly and professional. This U-Haul location is now my local favorite and preferred as the assistance provided was above and beyond what was expected. Well Done and Thank You! Bob Thomas
Robert TDropped off in the afternoon. Location was closed had a drop off box for the keys.
Minnie OBe on one accord with your sister storer
Keisha TI would never rent from there again. They gave me a truck that was nuts good. The engine light was on in the truck was leaking gas I told Manager they knew about it, and all they did was turn off the engine light.
Abrigail SThe staff was very pleasant the office was clean and well organized. I will definitely go back again if I need to.
Aislinn WOverall the equipment was in good working shape, but there was red liquid in multiple places in the storage area of the truck that I had to clean up. It was clear they didn't open to back and look at it after the last renter.
Jillian MGreat experience
Wayne CThe check in system needs work.. keep getting an error
Lisa BIt was convenient and painless. Everything worked out well.
Anita CEquipment was ready and reserved, no hassle online to complete the rental and I had quick service with no long wait.
Jennifer HCan't think of a thing! I have picked up from this location before! Much better this time then the first time, staff much more friendly and helpful this time. I hesitated about using this as a pickup place , but I glad I did!
Jacqueline M