Customer Reviews for Jones Auto Service
(U-Haul Neighborhood Dealer)

2626 reviews

7595 Poplar Ave   Germantown, TN 38138
(@Poplar Ave and Germantown Pkwy 300 feet west of intersection)

(901) 756-1128

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(901) 756-1128

7595 Poplar Ave
Germantown, TN 38138
(@Poplar Ave and Germantown Pkwy 300 feet west of intersection)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jones is always kind and courteous. It's quick and easy to do business there.

JOSEPHINE C. 
Rating:
5.0

Everything was great!

WILLIAM L. 
Rating:
5.0

Very helpful

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

LEONARD L. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

The only issue I had was not getting the appliance wheeler that I had pre-ordered but wasn't available when I arrived. I called the main store on Summer Ave Memphis and they wouldn't rent one to me since I didn't get the truck from them.

dennis C. 
Rating:
5.0

Customer did not leave a comment.

Quentin F. 
Rating:
5.0

Have used Jones Auto for numerous needs, including Uhaul. Always great service. I highly recommend for Uhaul reservations as well as auto service.

Franklin P. 
Rating:
4.0

Customer did not leave a comment.

SUZANNE MARIE W. 
Rating:
5.0

While the experience was very good, the truck I rented smelled like skunk/marijuana. Make sure the vehicle is sprayed with some sort of air freshener prior to someone else renting. However, I'm not sure what your policies are. I had the truck for two hours and the smell was still there when I dropped it off.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

AMRA M. 
Rating:
4.0

Easily added additional moving pads

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

CECIL O. 
Rating:
4.0

Customer did not leave a comment.

SINA S. 
Rating:
4.0

Truck was shit. Poorly aligned, bad ABS, wipers shot.

Aaron S. 
Rating:
3.0

Customer did not leave a comment.

CHASITY G. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
5.0

Friendly and very helpful.

Billy R. 
Rating:
5.0

Customer did not leave a comment.

Rohan A. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP J. 
Rating:
5.0

Excellent service!

JOHN S. 
Rating:
5.0

Dave Jones and his crew do a wondering job providing U-Haul service for our local community.

william O. 
Rating:
5.0

Nice people

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
1.0

The man that checked me out was Hateful and mean. No personality. I had to park way behind the building another another parking lot walk to the front. I had to park my car in another parking lot. Just did not like the way things were handled overall. We'll never rent from them again.

KATHY B. 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
4.0

Ok if a person live near one of your location and need to rent something from you all you could do your best to have that item their for them. But i do understand if its not there they can go to another place to get what they need am glad you all did that for me good job you all are the best you all make it happen

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

DESIREE S. 
Rating:
2.0

Customer did not leave a comment.

TRELESIA M. 
Rating:
5.0

This was the best truck rental experience. The truck was perfect for my needs. The personnel were terrific. I will definitely return here if I have a need in the future.

panela J. 
Rating:
5.0

Customer did not leave a comment.

LONNIE T. 
Rating:
5.0

It would be nice to have a quick start manual/pamphlet on how to operate the vehicle that can be easily seen.

ARNOLD C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Can't beat our experience with the Dave's at Jones Auto. They are the best ever!

RICHARD F. 
Rating:
4.0

Exhaust was rather loud but other than that the truck ran great.

VAN A. 
Rating:
5.0

The staff was great and the rental process was easy.

Jemario H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Alassane A. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Easy rental from start to finish. Thanks.

Brad P. 
Rating:
5.0

They were AWESOME! Leave them alone!

Lent R. 
Rating:
3.0

Customer did not leave a comment.

eric M. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

pack my house for me

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Janilla R. 
Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Quickly got me checked out. I had to return to At Louis the efficient check out was very much appreciated

William W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Dara P. 
Rating:
4.0

Customer did not leave a comment.

Regina or Mike H. 
Rating:
5.0

Customer did not leave a comment.

Toryan T. 
Rating:
5.0

Jones does a great job! I have used them for years.

C.B. V. 
Rating:
5.0

Excellent customer service! Very helpful and friendly staff. Would definitely recommend to anyone needing to rent a U-Haul.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Latasha P. 
Rating:
5.0

Customer did not leave a comment.

Bayard M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
4.0

Customer did not leave a comment.

KARL M. 
Rating:
5.0

Customer did not leave a comment.

vicki C. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL T. 
Rating:
5.0

Customer did not leave a comment.

Carlus G. 
Rating:
5.0

very helpful & very friendly, made the experience a pleasure

Kenneth T. 
Rating:
4.0

Customer did not leave a comment.

Dean S. 
Rating:
4.0

Good except when I left with the truck I told the attendant the gas cap was missing. He said dont worry about it. it had a little over 1/2 tank of gas. I drove about 80 miles. Put in 10 gallon. On the way to turn it in a guy next to me said I had gas splashing out. Then when I get my bill they charged me 31 dollars for gas. I emailed the local place I rented it form no response.

John W. 
Rating:
3.0

Cab of truck was overwhelmingly smelling of cigarette smoke, I couldn't turn AC on due to cigarette smell,, the drivers side mirror wasn't adjustable & I had to lean forward over steering wheel to see traffic to change lanes to left ( mirror was placed in position looking directly down the side of the truck, my husband tried to adjust the mirror & was afraid he'd break it due to cold & mirror being covered in plastic). The worker at Conway location was able to move mirror with a lot of force after I returned truck. It took 2 hands and force of body weight to adjust the mirror. This was the worst rental truck I've had by Uhaul .. there's a vibration in truck as well & clinging inside passenger side of cab.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
3.0

Very good service...

LAMONT W. 
Rating:
5.0

Very professional and friendly.

William C. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
4.0

Customer did not leave a comment.

Maurice W. 
Rating:
5.0

DAVE IS REALLY NICE AND HELPFUL!

MARY O. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Jones Auto was great. David Cummings and David Jones were excellent with getting me set up , out on the road and processed my return quickly. 5tars to Jones Auto U-Haul service.

Lee C. 
Rating:
3.0

Make sure the U-Haul affiliate listen to the customer I had asked them to put in the location in which I was going to drop the truck off and he did not!

alvin S. 
Rating:
5.0

Customer did not leave a comment.

Jaqualia B. 
Rating:
4.0

Customer did not leave a comment.

Leandris W. 
Rating:
5.0

Customer did not leave a comment.

Erik P. 
Rating:
2.0

I WAS CHARGED INSURANCE AROUND $14 WITHOUT ASKING ME.

Ronak P. 
Rating:
5.0

Trailer had screws, dirt and debris in it - easy to blow out before I loaded. Drove through rain the entire trip, fortunately, the water dripped from roof onto lid of plastic tote - not the furniture. Floor was wet and some boxes were soaked - bottoms came loose.

David M. 
Rating:
5.0

Customer did not leave a comment.

Carol U. 
Rating:
5.0

Everything went well there are no recommendations.

Opatria I. 
Rating:
3.0

The truck was not in good condition... I was disappointed

Angela P. 
Rating:
5.0

Good staff and setup. Easy in and out

David G. 
Rating:
5.0

I enjoyed my rental experience at both locations pick up and drop off.

shante H. 
Rating:
5.0

Kind, quick, and professional

joe F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Castle K. 
Rating:
4.0

Customer did not leave a comment.

Dileep V. 
Rating:
4.0

Tried to schedule a different location to drop off the trailer but ever could get a live representative from U-haul on the phone or an email response. I finally just drove the 45 minutes to the drop off. 10 minutes before my arrival I get a call offering to arrange for a different location. Too late after waiting several hours for a response!! Please answer the phone!

John S. 
Rating:
3.0

Location did NOT have mobile pickup. U-Haul should post that location information at scheduling, rather than call and leave a message THE DAY BEFORE PICKUP that the pickup time was not available, and then move it BACK an HOUR! Ridiculous.

Roy D. 
Rating:
5.0

Couldn't ask for more, these guys were awesome!

David M. 
No reviews have been submitted for this location.

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