Good staff
Nikhil K
Customer Reviews for Joshua Rosa Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service in store is the best
EDDIE JThe truck was clean on the inside. However it was extremely difficult to drive. It wouldn’t go over 35 mph and it drove rough. The brakes were not very strong.
Shelley LThe lady at the desk was very nice and expedient. Didn't waste my time, 10/10 would do again.
Jeremiah WWas a great experience so all I can say is keep up the friendly, professional service! Thank you and will definitely use this location the next time.
Lillie AFix your stupid app.
Syed AAll tires were around 90 PSI while the maximum PSI recommended written on the tires is 80. I am not sure if this is why the truck was bumpy.
Anton KWindshield of the vehicle had an enormous scratch from windshield wiper, directly in the driver's line of sight. Very difficult to see around and most likely illegal to operate. Hours of operation are erratic, sign perpetually says "open" but is not. Lockbox for key did not want to open. Miserable experience, won't rent here again.
Kenneth SReceived call to say Original pickup location at time of rsvp was changed to this location which was 8 miles away. Veh windshield was dirty and no water in reserve tank to wash.
mike tIt was a hassle to pick up my truck. I took a Uber to the location and I had to go through so many steps to get my rental. It took over 30 min. Big inconvenience. I never went through this with U-Haul. Not to mention it took forever returning my rental
Edward JI did an after hours drop off here so I did not have any contact with any personnel.
JOEL MWeird building next to an auto shop, nowhere to park, no paved parking to speak of.
Jennifer FAlways a great experience at this location! Tristan is always very helpful. Thanks again!
Christopher ATristan is great to work with at this location! I've been there multiple times and highly recommend it! Thank you very much for always making it easy!
Christopher AIncredible customer service really helped me out!
JONATHAN SGreat experience. Friendly staff.
Kristin GVery good!
JOON HWent to pick up truck. Realized we needed a code to get the keys out of the lockbox. App wasn’t working. Was on hold for 30 minutes, rep on phone gave several codes only to get the wrong key to the truck. We arrived at location at 9:05 and didn’t leave until 10:15. Would not recommend this location. Bad start to an already stressful day.
Misty sThe truck was janky. Unsafe vibration in the front passenger wheel 60+ mph, so I had to drive under 60 in a 10 box truck for hours. Not a good time.
JASON AJust plain horrible all around. No one available during business hours
DAVID Peasy easy. thanks again!
RYAN DDisplay on truck close to gas tank cap the instructions on how to gauge amount of gas needed to hit required fuel on retur rather than directing to contract
Lillie AThe friendliest customer service
MONIQUE CGreat customer service and staff. Trucks are great and they made sure I had everything I needed. They checked to make sure I wasn’t forgetting something that might help me with my move. Thanks again!
CHRISTOPHER AThere is no doubt place to leave your vehicle safely. No notice to inform you that you need a verification of who are from another person. And, no humans to come in contact with if you have issu. Took over an hour just to pick up this vehicle…can’t believe it.
Lorenzo MEverything was great.
DAVID PEverything went very smooth
WILLIAM RMy reservation was cancelled, unbeknownst to me. I spent almost 2 hours trying to figure things out. I had my reservation and payment. It was on a Sunday and no key was left. The truck was left dirty. I do have to say an employee happened to show up and tried his best to help us.
Monica LThe customer service experience at this location was excellent. For the first time in awhile, I didn't have to wait for someone to be there on time. They were also understanding of challenges for the day and worked with me. I am extremely happy with my experience at this location and will be using this one from now on. Thank you!
HUNG NThe truck was brand new and could not have worked out better for us.
Mike SNothing to improve. Great service.
ANTHONY VI used the online rental method. I rented the 10' truck and picked it up less than 1 hour later. It was fully fueled and clean, ready to go. The process at the counter took less than 5 minutes and the return was less than 2 minutes. No problems, no headaches, no hassle. A fast and easy experience.
Damon BReally nice people for pickup and I was able to get the UHaul truck before they opened via a lockbox. Using the UHaul app was a little confusing for initializing pickup but once you find out where you're supposed to go on UHaul.com, it's really easy and straight-forward from that point. Overall the whole pickup experience was great and didn't present any problems at all.
ROBERT BTHe mobile check in and return was horrific. Took so so long. Had to call customer service to complete the process of checking the uhaul back in. Both places for pick up and drop off were super sketchy. I will not do mobile check in again. Check in took over 30 minutes. The agent verifying everything took FOREVER. It was just terrible.
Rebecca GNot make customers lose their time and money with vehicle breaking down and maintenance tech taking 4+ hours to arrive.
Ahmad RVery professional, very grateful to rent in this place, congratulations
antonio sI needed to extend my rental but it was already promised to another customer. They worked with me and the other customer and another location so I could keep my rental longer. That is amazing customer service!
Wayne BThe person working when walked at first said would not accept a trailer that I did a courtesy with compensation and told me to me "calm me down" when I questioned having to drive to another location. She could not give me the 125.00 refund that was promised upon delivery and advised to call myself. She implied would not have been open after 6:30 as well. She did her best but that was par.
Brittanie GThe app is awful, but I’m not going to blame the location because of U-Haul’s terrible app. The truck was fine and parked in an easily accessible location. Picking up the truck using the app was fine, but the app kept freezing when I tried returning the truck. It wants you to upload all these photos but the app doesn’t seem designed to handle that amount of data. If I could rate the app less than 0 stars, I would. I’ll only be using locations in the future where an actual person is present.
Jason HAmi hija se le Olvidó su cartera en la guantera del camión como puedo recogerla
DANIELA MScheduling was quick and easy. The rental was transferred to a different location, but it was very close to the original location. Triston gave me a courtesy call and I arranged to pick up the rental before my original scheduled arrival time. The truck was clean and in good working order. I highly recommend these folks.
Alan CFirst time using UHaul for a move. Was hesitant and concerned but the rep at this location was so patient, helpful, and professional that I felt immediately at ease about the whole process. I move frequently for work and if the other locations are like this, I will always be a UHaul customer and recommend to others. Excellent experience and customer service! A++ 👍 Thank you!
John MKindest owners ever! So professional and life savers!
Valerie AI had to drive this truck 2.5 hours away, on an interstate, and the wind noise was ridiculous. There was also a terrible smell. But worst of all, there was only 1/8 of a tank of gas. I was fully expecting at lease 1/4 of tank.
KELLY RThe best of the best in town
Juan REverything went great!
Peggy LExcellent service, our reservation didn't return on time in another location, but this shop made it Happen quickly and we even got a bigger truck then we anticipated! Excellent!
Andrea LReverse cam will help more
SIVA KTristan was amazing to work with! She went above and beyond to help our family out during this grueling process of moving! I NEVER want to do this again (but I will have to) and when I do, it will be with them at this location! I’m so grateful.
Wichita SShe did above and beyond
Eliezer GThis location has excellent service - best place I've rented from.
Gregory CThis location has really helpful and friendly people! They make it easy and efficient. I’ll definitely be back!
katherine h