Customer Reviews for Joshua Rosa Enterprises
(U-Haul Neighborhood Dealer)

978 reviews

1900 N Bell Blvd   Cedar Park, TX 78613

(512) 379-2718

Office Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 379-2718

1900 N Bell Blvd
Cedar Park, TX 78613

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Open earlier - not opening until 10 am, but accepting a 9 am check in, then having to do everything mobile created some issues. Such as being charged a day rate, for a four hour rental, and also for mileage, when I only drove 100 miles. There was nothing in what I signed, saying that there was a mileage limitation or a mileage surcharge, especially $1 per mile.

Chad C 
Rating:
5.0

N/A

David D 
Rating:
3.0

hard to find based on google map directions, which told us to take a wrong turn at the end of the route, and I had to find it on my own.

MELASSA G 
Rating:
5.0

Great experience and great customer service.

BRIAN M 
Rating:
5.0

Professional, knowledgeable, very helpful

BONNIE S 
Rating:
5.0

Customer did not leave a comment.

RICHARD C 
Rating:
5.0

Customer did not leave a comment.

Jeannette M 
Rating:
5.0

I was going on a long one way trip and I was given their best truck. It was their lowest miles, and newest truck. I appreciate they thought of me and wanted to make sure I was safe on my trip. Thank you!

THOMAS M 
Rating:
5.0

The staff were very helpful and friendly. The young lady who helped me was an excellent representative of an excellent establishment.

MOHD S 
Rating:
4.0

Customer did not leave a comment.

GABRIEL C 
Rating:
5.0

Flawless truck rental at this Cedar Park location. Staff was exceptional.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

RAMESH J 
Rating:
5.0

Customer did not leave a comment.

CHAD H 
Rating:
5.0

Customer did not leave a comment.

GINA C 
Rating:
5.0

Super friendly! Very easy to work with and get return processed.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

Tomer H 
Rating:
2.0

Open earlier and close later

BRUCE H 
Rating:
5.0

null

Weixin W 
Rating:
5.0

The workers are always friendly at this location.

ANDRIY K 
Rating:
5.0

quick and easy

Michael S 
Rating:
3.0

null

Jamar H 
Rating:
5.0

null

Maria A 
Rating:
1.0

Customer did not leave a comment.

ALEXIS M 
Rating:
4.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Customer did not leave a comment.

JESUS A 
Rating:
5.0

Customer did not leave a comment.

Anne B 
Rating:
5.0

The workers are always friendly at this location.

ANDRIY K 
Rating:
3.0

Did mobile truck return. All easy

April P 
Rating:
5.0

quick and easy

Michael S 
Rating:
3.0

Customer did not leave a comment.

Jamar H 
Rating:
5.0

Customer did not leave a comment.

HENRY S 
Rating:
3.0

Customer did not leave a comment.

Levi R 
Rating:
5.0

Customer did not leave a comment.

JAE Y 
Rating:
5.0

Customer did not leave a comment.

WEIXIN W 
Rating:
2.0

Received call to say Original pickup location at time of rsvp was changed to this location which was 8 miles away. Veh windshield was dirty and no water in reserve tank to wash.

mike t 
Rating:
2.0

It was a hassle to pick up my truck. I took a Uber to the location and I had to go through so many steps to get my rental. It took over 30 min. Big inconvenience. I never went through this with U-Haul. Not to mention it took forever returning my rental

EDWARD J 
Rating:
1.0

Windshield of the vehicle had an enormous scratch from windshield wiper, directly in the driver's line of sight. Very difficult to see around and most likely illegal to operate. Hours of operation are erratic, sign perpetually says "open" but is not. Lockbox for key did not want to open. Miserable experience, won't rent here again.

Kenneth S 
Rating:
5.0

null

Brandon S 
Rating:
5.0

null

CARICE G 
Rating:
4.0

Fix your stupid app.

Syed A 
Rating:
5.0

Was a great experience so all I can say is keep up the friendly, professional service! Thank you and will definitely use this location the next time.

Lillie A 
Rating:
5.0

null

JOEL M 
Rating:
5.0

The lady at the desk was very nice and expedient. Didn't waste my time, 10/10 would do again.

jeremiah w 
Rating:
5.0

Customer Service in store is the best

carlina d 
Rating:
5.0

null

Reidel G 
Rating:
5.0

Todo muy bien comunicado y en excelente condición

EDGARD G 
Rating:
3.0

Customer did not leave a comment.

Justin B 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS J 
Rating:
4.0

First time mobile pick up. Experience was good, however it could be little faster as well.

Santhosh R 
Rating:
5.0

Todo muy bien comunicado y en excelente condición

Edgard G 
Rating:
5.0

Customer did not leave a comment.

REIDEL G 
Rating:
3.0

Customer did not leave a comment.

Cody R 
Rating:
5.0

Customer did not leave a comment.

WAYNE T 
Rating:
5.0

The lady in Austin was stellar. Give her a raise.

MARK L 
Rating:
5.0

Good staff

Nikhil K 
Rating:
5.0

Customer did not leave a comment.

WAYNE T 
Rating:
5.0

Customer Service in store is the best

EDDIE J 
Rating:
3.0

The truck was clean on the inside. However it was extremely difficult to drive. It wouldn’t go over 35 mph and it drove rough. The brakes were not very strong.

Shelley L 
Rating:
4.0

Customer did not leave a comment.

BETTY W 
Rating:
5.0

The lady at the desk was very nice and expedient. Didn't waste my time, 10/10 would do again.

Jeremiah W 
Rating:
5.0

Customer did not leave a comment.

JOEL M 
Rating:
5.0

Customer did not leave a comment.

CARICE G 
Rating:
5.0

Was a great experience so all I can say is keep up the friendly, professional service! Thank you and will definitely use this location the next time.

Lillie A 
Rating:
4.0

Fix your stupid app.

Syed A 
Rating:
5.0

All tires were around 90 PSI while the maximum PSI recommended written on the tires is 80. I am not sure if this is why the truck was bumpy.

Anton K 
Rating:
5.0

Customer did not leave a comment.

Brandon S 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H 
Rating:
1.0

Windshield of the vehicle had an enormous scratch from windshield wiper, directly in the driver's line of sight. Very difficult to see around and most likely illegal to operate. Hours of operation are erratic, sign perpetually says "open" but is not. Lockbox for key did not want to open. Miserable experience, won't rent here again.

Kenneth S 
Rating:
2.0

Received call to say Original pickup location at time of rsvp was changed to this location which was 8 miles away. Veh windshield was dirty and no water in reserve tank to wash.

mike t 
Rating:
2.0

It was a hassle to pick up my truck. I took a Uber to the location and I had to go through so many steps to get my rental. It took over 30 min. Big inconvenience. I never went through this with U-Haul. Not to mention it took forever returning my rental

Edward J 
Rating:
4.0

I did an after hours drop off here so I did not have any contact with any personnel.

JOEL M 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

MARTIN A 
Rating:
5.0

Customer did not leave a comment.

Christopher K 
Rating:
3.0

Weird building next to an auto shop, nowhere to park, no paved parking to speak of.

Jennifer F 
Rating:
5.0

Always a great experience at this location! Tristan is always very helpful. Thanks again!

Christopher A 
Rating:
4.0

Customer did not leave a comment.

KEVIN C 
Rating:
5.0

Tristan is great to work with at this location! I've been there multiple times and highly recommend it! Thank you very much for always making it easy!

Christopher A 
Rating:
5.0

Customer did not leave a comment.

Viktor R 
Rating:
5.0

Customer did not leave a comment.

JANET H 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY R 
Rating:
5.0

Incredible customer service really helped me out!

JONATHAN S 
Rating:
5.0

Customer did not leave a comment.

PATRICIA O 
Rating:
5.0

Customer did not leave a comment.

PHILLIP T 
Rating:
5.0

Great experience. Friendly staff.

Kristin G 
Rating:
5.0

Very good!

JOON H 
Rating:
1.0

Went to pick up truck. Realized we needed a code to get the keys out of the lockbox. App wasn’t working. Was on hold for 30 minutes, rep on phone gave several codes only to get the wrong key to the truck. We arrived at location at 9:05 and didn’t leave until 10:15. Would not recommend this location. Bad start to an already stressful day.

Misty s 
Rating:
5.0

Customer did not leave a comment.

TERRY C 
Rating:
3.0

The truck was janky. Unsafe vibration in the front passenger wheel 60+ mph, so I had to drive under 60 in a 10 box truck for hours. Not a good time.

JASON A 
Rating:
5.0

Customer did not leave a comment.

Jacob Y 
Rating:
5.0

Customer did not leave a comment.

TERRY C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

TERRY C 
Rating:
1.0

Just plain horrible all around. No one available during business hours

DAVID P 
Rating:
5.0

easy easy. thanks again!

RYAN D 
Rating:
5.0

Display on truck close to gas tank cap the instructions on how to gauge amount of gas needed to hit required fuel on retur rather than directing to contract

Lillie A 
Rating:
5.0

Customer did not leave a comment.

Charlene F 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H 
Rating:
5.0

The friendliest customer service

MONIQUE C 
Rating:
5.0

Customer did not leave a comment.

Abigail M 
No reviews have been submitted for this location.
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