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JEFFERY W
Customer Reviews for Joshua Rosa Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that greeted me in the office was very helpful. Confirmed everything was in good shape and any adjustments would be provided.
BRYAN BAgain everyone was wonderful
PATRICIA GCustomer service at the location was extremely pleasant!
JORGE LOpen earlier - not opening until 10 am, but accepting a 9 am check in, then having to do everything mobile created some issues. Such as being charged a day rate, for a four hour rental, and also for mileage, when I only drove 100 miles. There was nothing in what I signed, saying that there was a mileage limitation or a mileage surcharge, especially $1 per mile.
Chad CN/A
David Dhard to find based on google map directions, which told us to take a wrong turn at the end of the route, and I had to find it on my own.
MELASSA GGreat experience and great customer service.
BRIAN MProfessional, knowledgeable, very helpful
BONNIE SI was going on a long one way trip and I was given their best truck. It was their lowest miles, and newest truck. I appreciate they thought of me and wanted to make sure I was safe on my trip. Thank you!
THOMAS MThe staff were very helpful and friendly. The young lady who helped me was an excellent representative of an excellent establishment.
MOHD SFlawless truck rental at this Cedar Park location. Staff was exceptional.
Kevin KSuper friendly! Very easy to work with and get return processed.
JOHN COpen earlier and close later
BRUCE Hnull
Weixin WThe workers are always friendly at this location.
ANDRIY Kquick and easy
Michael Snull
Jamar Hnull
Maria AThe workers are always friendly at this location.
ANDRIY KDid mobile truck return. All easy
April Pquick and easy
Michael SReceived call to say Original pickup location at time of rsvp was changed to this location which was 8 miles away. Veh windshield was dirty and no water in reserve tank to wash.
mike tIt was a hassle to pick up my truck. I took a Uber to the location and I had to go through so many steps to get my rental. It took over 30 min. Big inconvenience. I never went through this with U-Haul. Not to mention it took forever returning my rental
EDWARD JWindshield of the vehicle had an enormous scratch from windshield wiper, directly in the driver's line of sight. Very difficult to see around and most likely illegal to operate. Hours of operation are erratic, sign perpetually says "open" but is not. Lockbox for key did not want to open. Miserable experience, won't rent here again.
Kenneth Snull
Brandon Snull
CARICE GFix your stupid app.
Syed AWas a great experience so all I can say is keep up the friendly, professional service! Thank you and will definitely use this location the next time.
Lillie Anull
JOEL MThe lady at the desk was very nice and expedient. Didn't waste my time, 10/10 would do again.
jeremiah wCustomer Service in store is the best
carlina dnull
Reidel GTodo muy bien comunicado y en excelente condición
EDGARD GFirst time mobile pick up. Experience was good, however it could be little faster as well.
Santhosh RTodo muy bien comunicado y en excelente condición
Edgard GThe lady in Austin was stellar. Give her a raise.
MARK LGood staff
Nikhil KCustomer Service in store is the best
EDDIE JThe truck was clean on the inside. However it was extremely difficult to drive. It wouldn’t go over 35 mph and it drove rough. The brakes were not very strong.
Shelley LThe lady at the desk was very nice and expedient. Didn't waste my time, 10/10 would do again.
Jeremiah WWas a great experience so all I can say is keep up the friendly, professional service! Thank you and will definitely use this location the next time.
Lillie AFix your stupid app.
Syed AAll tires were around 90 PSI while the maximum PSI recommended written on the tires is 80. I am not sure if this is why the truck was bumpy.
Anton KWindshield of the vehicle had an enormous scratch from windshield wiper, directly in the driver's line of sight. Very difficult to see around and most likely illegal to operate. Hours of operation are erratic, sign perpetually says "open" but is not. Lockbox for key did not want to open. Miserable experience, won't rent here again.
Kenneth SReceived call to say Original pickup location at time of rsvp was changed to this location which was 8 miles away. Veh windshield was dirty and no water in reserve tank to wash.
mike tIt was a hassle to pick up my truck. I took a Uber to the location and I had to go through so many steps to get my rental. It took over 30 min. Big inconvenience. I never went through this with U-Haul. Not to mention it took forever returning my rental
Edward JI did an after hours drop off here so I did not have any contact with any personnel.
JOEL MWeird building next to an auto shop, nowhere to park, no paved parking to speak of.
Jennifer FAlways a great experience at this location! Tristan is always very helpful. Thanks again!
Christopher ATristan is great to work with at this location! I've been there multiple times and highly recommend it! Thank you very much for always making it easy!
Christopher AIncredible customer service really helped me out!
JONATHAN SGreat experience. Friendly staff.
Kristin GVery good!
JOON HWent to pick up truck. Realized we needed a code to get the keys out of the lockbox. App wasn’t working. Was on hold for 30 minutes, rep on phone gave several codes only to get the wrong key to the truck. We arrived at location at 9:05 and didn’t leave until 10:15. Would not recommend this location. Bad start to an already stressful day.
Misty sThe truck was janky. Unsafe vibration in the front passenger wheel 60+ mph, so I had to drive under 60 in a 10 box truck for hours. Not a good time.
JASON A