Customer Reviews for Jossy Mart
(U-Haul Neighborhood Dealer)

64 reviews

12518 118 Ave NW   Edmonton, AB T5L2K6

(780) 455-4435

Office Hours

  • Mon-Sat: 9 am–10 pm
  • Sun: 10 am–8 pm

Services at this Location:

Contact Us

(780) 455-4435

12518 118 Ave NW
Edmonton, AB T5L2K6

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–10 pm
  • Sun: 10 am–8 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Md Nazmul H. 
Rating:
1.0

I was told I could be refunded for the insurance I purchased at the uhaul dealer. Unfortunately when I called the uhaul line I came to find that the info was false. Very upset. I only used it for a day and spent 167.

chantelle K. 
Rating:
3.0

Truck was dirty, sunflower seeds and fries in the cab. Super long pickup time, took 35 mins to even rent the dang thing even with a reservation.

Brittany N. 
Rating:
5.0

Great guy with good attitude

Fredrick M. 
Rating:
5.0

Customer did not leave a comment.

Simon R. 
Rating:
5.0

GOOD CUSTOMER CARE

Jingo D. 
Rating:
5.0

Quick, easy process. Joseph is focused on customer service, great to deal with him. I really like how u-haul has modernized the vehicle verification process (can be done with your phone, on the spot).

Francisco C. 
Rating:
5.0

Friendly and excellent, professional service!

Jacobus K. 
Rating:
5.0

Make the location easier to find. It's not marked as a Uhaul retailer.

zachariah J. 
Rating:
5.0

Customer did not leave a comment.

Mervyn K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Truck was not avalanche at my initial pick up location I had to call 7 other u hauls to find a truck. Very disappointed

Deserae S. 
Rating:
3.0

Customer did not leave a comment.

Ivan P. 
Rating:
5.0

Yossy Mart uHaul: very nice and helpful. Definitely recommended.

patrick J. 
Rating:
5.0

Customer did not leave a comment.

Jose E. 
Rating:
5.0

For some reason my card wasn't able to be authorized for the transaction which forced me to go withdraw cash for a deposit. Would have been alot easier if a p.o.s. option was offered.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Abdiraheem M. 
Rating:
5.0

Customer did not leave a comment.

Clarence S. 
Rating:
5.0

Customer did not leave a comment.

Roderick J. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Guy in the store was friendly and the rental and return was effortless…

derek K. 
Rating:
5.0

Keep doing what yiu are doing.

nick K. 
Rating:
1.0

Customer did not leave a comment.

Ireland B. 
Rating:
5.0

The representative was friendly, super nice, totally recommend!

Ricieri B. 
Rating:
1.0

Customer did not leave a comment.

hailme P. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Awesome individual. Was running a bit late,but waited for us a bit after his store closed. Thank you

Rodney G. 
Rating:
5.0

Nothing the person at Jossy Mart was very friendly, efficient, and helpful. I love u haul!

Robert M. 
Rating:
4.0

The truck was old and not was not in the greatest condition considering how much the rental cost. The extra wrong drop off location was ok. But for the amount of money you spend renting a unit like this for the capacity I'd recommend going with someone else. Unless they upgrade their fleet. While driving the unit it seemed like it was ready to break down. Heat didn't work the greatest, and the fuel mileage was extremely poor. Hope this helps

Lucas S. 
Rating:
1.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Shaelynn M. 
Rating:
5.0

Maybe have your staff answer their phones. Your 1-800 number is absolutely the worst and does not help nor answer

nicholas S. 
Rating:
5.0

Excellent customer care

Paul B. 
Rating:
3.0

The location was ok, however the process of reserving the vehicle was extremely inefficient, & communication with various persons was non existent.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

Gerry A. 
Rating:
5.0

Good service

Mustafa S. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Trailer wasn't there when promised had to wait an extra 5 hrs and when I came to pick it up the light didn't work so I had to wait for them to fix it for over 45 additional minutes, ordered a 26' truck to same location and they said I had to go pick it up someplace else that was 38 minutes from where I live. Would never go back to this location and potentially uhaul all together. Very poor customer service

Luke E. 
Rating:
5.0

Customer did not leave a comment.

Maxwell M. 
Rating:
5.0

Very helpful and friendly personnel. I would surely use this location again.

brad A. 
Rating:
2.0

Equipment was in reasonable condition but windshield was full of bugs (not cleaned). Prepaid for moving blankets; however, when I picked up vehicle I was told that there have not been blankets for a long time due to the pandemic and after prepaying the rental I had to pay approximately $3 in addition to pre-payment to receive the vehicle.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Marc B. 
Rating:
3.0

The expensive damage deposit requirement when a credit card isn't available. Confusion and overall frustration when I was already not good. Make sure place like this give you proper information and treat people with respect.

Roberta T. 
Rating:
5.0

We went to pick up the truck on the day that the Rogers network was down and Jossy Mart went over and above for us. Excellent customer service!

Carl S. 
Rating:
1.0

Customer did not leave a comment.

Oliver H. 
Rating:
5.0

Customer did not leave a comment.

Aluk G. 
Rating:
5.0

Customer did not leave a comment.

Jamie N. 
Rating:
1.0

Because the owner he doesn't understand your system need training, my deposit he refuse to give me back and he pressure me to sign out the contract with out asking my Bank info to putting back my deposit, he say call not my problem it looks now i lost ,i got email from you saying thank you we pay you back your deposit. Who did you gjve back my debit deposit were i pickup were u dropped off or who you let me know missing my deposit. My number is 1587 920 6555 if realy care

Mair M. 
Rating:
4.0

The gentleman who helped me was very good.

John S. 
Rating:
4.0

Clean vehicle, especially inside cabin and cargo areas. Also consider adding an air freshener to the cabin, since someone clearly smoked in there.

David J. 
Rating:
5.0

Ensure inside of trailer is clean prior to pickup.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Russell R. 
Rating:
4.0

My original pick up was supposed to be in St. Albert on Forest drive but when we drove there it was not the place we were supposed to be. Thenwe were sent to 146th in Edmonton but it was closed on Friday and pick up was for 530 pm. So uhaul then sent us to 118th in Edmonton and we finally received our truck it was a total waste of gas and stress. I live in St. Albert and wanted something much closer. So the gentleman at Jossy Mart was great but the rest of the experience was stressful and frustrating. Also we had booked a furniture dolly and blankets and of course they were not available very upsetting to an already overwhelming move.

nicholas W. 
Rating:
5.0

They were very accommodating and helpful. Excellent customer service.

Deborah G. 
Rating:
4.0

Customer did not leave a comment.

Werner W. 
Rating:
1.0

Was overcharged for deposit and the Calgary location said they wasn't supposed to charge me anything

Kevin W. 
Rating:
3.0

The back bumper is very slippery. I think grip tape would make it safer in the winter

Doug K. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
2.0

Rep. Did not seem to know how to correct problems

delbert S. 
Rating:
5.0

Customer did not leave a comment.

EYSER A. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
3.0

Customer did not leave a comment.

ann J. 
Rating:
1.0

Apparently I dropped the truck off at the wrong location. I couldn't find this place using gps. The guy called me 2 days later to ask where it was. I told him, he said thanks. The next day I get a charge on my card for $177. Supposedly for an additional 3 days usage, extra mileage, cleaning fees and a 1/4 tank of gas. The truck was clean when I dropped it off. I filled the tank back to where it was when I got it, right before I dropped it off. I used it to move to and from the addresses I quoted and nothing else. I called U Haul customer service and had a 30 min wait to speak to someone. I used the on line chat and was disconnected 4 times. Then I got an email invoice with my signature digitally applied. As for how to improve for the next customer, I wouldn't know where to start.

Joseph O. 
No reviews have been submitted for this location.

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