Excellent customer carePaul B.
Customer Reviews for Jossy Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was ok, however the process of reserving the vehicle was extremely inefficient, & communication with various persons was non existent.Doug C.
Customer did not leave a comment.Dana P.
Customer did not leave a comment.Gerry A.
Good serviceMustafa S.
Customer did not leave a comment.James C.
Trailer wasn't there when promised had to wait an extra 5 hrs and when I came to pick it up the light didn't work so I had to wait for them to fix it for over 45 additional minutes, ordered a 26' truck to same location and they said I had to go pick it up someplace else that was 38 minutes from where I live. Would never go back to this location and potentially uhaul all together. Very poor customer serviceLuke E.
Customer did not leave a comment.Maxwell M.
Very helpful and friendly personnel. I would surely use this location again.brad A.
Equipment was in reasonable condition but windshield was full of bugs (not cleaned). Prepaid for moving blankets; however, when I picked up vehicle I was told that there have not been blankets for a long time due to the pandemic and after prepaying the rental I had to pay approximately $3 in addition to pre-payment to receive the vehicle.Larry B.
Customer did not leave a comment.Marc B.
The expensive damage deposit requirement when a credit card isn't available. Confusion and overall frustration when I was already not good. Make sure place like this give you proper information and treat people with respect.Roberta T.
We went to pick up the truck on the day that the Rogers network was down and Jossy Mart went over and above for us. Excellent customer service!Carl S.
Customer did not leave a comment.Oliver H.
Customer did not leave a comment.Aluk G.
Customer did not leave a comment.Jamie N.
Because the owner he doesn't understand your system need training, my deposit he refuse to give me back and he pressure me to sign out the contract with out asking my Bank info to putting back my deposit, he say call not my problem it looks now i lost ,i got email from you saying thank you we pay you back your deposit. Who did you gjve back my debit deposit were i pickup were u dropped off or who you let me know missing my deposit. My number is 1587 920 6555 if realy careMair M.
The gentleman who helped me was very good.John S.
Clean vehicle, especially inside cabin and cargo areas. Also consider adding an air freshener to the cabin, since someone clearly smoked in there.David J.
Ensure inside of trailer is clean prior to pickup.Michael G.
Customer did not leave a comment.Russell R.
My original pick up was supposed to be in St. Albert on Forest drive but when we drove there it was not the place we were supposed to be. Thenwe were sent to 146th in Edmonton but it was closed on Friday and pick up was for 530 pm. So uhaul then sent us to 118th in Edmonton and we finally received our truck it was a total waste of gas and stress. I live in St. Albert and wanted something much closer. So the gentleman at Jossy Mart was great but the rest of the experience was stressful and frustrating. Also we had booked a furniture dolly and blankets and of course they were not available very upsetting to an already overwhelming move.nicholas W.
They were very accommodating and helpful. Excellent customer service.Deborah G.
Customer did not leave a comment.Werner W.
Was overcharged for deposit and the Calgary location said they wasn't supposed to charge me anythingKevin W.
The back bumper is very slippery. I think grip tape would make it safer in the winterDoug K.
Customer did not leave a comment.Anthony S.
Rep. Did not seem to know how to correct problemsdelbert S.
Customer did not leave a comment.EYSER A.
Customer did not leave a comment.Vincent W.
Customer did not leave a comment.ann J.
Apparently I dropped the truck off at the wrong location. I couldn't find this place using gps. The guy called me 2 days later to ask where it was. I told him, he said thanks. The next day I get a charge on my card for $177. Supposedly for an additional 3 days usage, extra mileage, cleaning fees and a 1/4 tank of gas. The truck was clean when I dropped it off. I filled the tank back to where it was when I got it, right before I dropped it off. I used it to move to and from the addresses I quoted and nothing else. I called U Haul customer service and had a 30 min wait to speak to someone. I used the on line chat and was disconnected 4 times. Then I got an email invoice with my signature digitally applied. As for how to improve for the next customer, I wouldn't know where to start.Joseph O.