Show up when the store is supposed to open (10 min late). Act like you are sorry that the previous client didn’t return the truck you were supposed to rent to me. Give me a courteous call the night before indicating the truck isn’t ready for me so I can make alternate arrangements.
Vivian V
Customer Reviews for Jossy Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charge you in advance and much more than on the website, the loading part was good but the driving part was very very dirty
sergio mI was told I could be refunded for the insurance I purchased at the uhaul dealer. Unfortunately when I called the uhaul line I came to find that the info was false. Very upset. I only used it for a day and spent 167.
chantelle kTruck was dirty, sunflower seeds and fries in the cab. Super long pickup time, took 35 mins to even rent the dang thing even with a reservation.
Brittany NGreat guy with good attitude
Fredrick MGOOD CUSTOMER CARE
Jingo DQuick, easy process. Joseph is focused on customer service, great to deal with him. I really like how u-haul has modernized the vehicle verification process (can be done with your phone, on the spot).
Francisco CFriendly and excellent, professional service!
Jacobus KMake the location easier to find. It's not marked as a Uhaul retailer.
zachariah jTruck was not avalanche at my initial pick up location I had to call 7 other u hauls to find a truck. Very disappointed
Deserae SYossy Mart uHaul: very nice and helpful. Definitely recommended.
patrick jFor some reason my card wasn't able to be authorized for the transaction which forced me to go withdraw cash for a deposit. Would have been alot easier if a p.o.s. option was offered.
Robert EGuy in the store was friendly and the rental and return was effortless…
derek kKeep doing what yiu are doing.
nick kThe representative was friendly, super nice, totally recommend!
Ricieri BAwesome individual. Was running a bit late,but waited for us a bit after his store closed. Thank you
Rodney GNothing the person at Jossy Mart was very friendly, efficient, and helpful. I love u haul!
Robert MThe truck was old and not was not in the greatest condition considering how much the rental cost. The extra wrong drop off location was ok. But for the amount of money you spend renting a unit like this for the capacity I’d recommend going with someone else. Unless they upgrade their fleet. While driving the unit it seemed like it was ready to break down. Heat didn’t work the greatest, and the fuel mileage was extremely poor. Hope this helps
Lucas SMaybe have your staff answer their phones. Your 1-800 number is absolutely the worst and does not help nor answer
nicholas sExcellent customer care
Paul BThe location was ok, however the process of reserving the vehicle was extremely inefficient, & communication with various persons was non existent.
Doug CGood service
Mustafa STrailer wasn’t there when promised had to wait an extra 5 hrs and when I came to pick it up the light didn’t work so I had to wait for them to fix it for over 45 additional minutes, ordered a 26’ truck to same location and they said I had to go pick it up someplace else that was 38 minutes from where I live. Would never go back to this location and potentially uhaul all together. Very poor customer service
Luke EVery helpful and friendly personnel. I would surely use this location again.
brad aEquipment was in reasonable condition but windshield was full of bugs (not cleaned). Prepaid for moving blankets; however, when I picked up vehicle I was told that there have not been blankets for a long time due to the pandemic and after prepaying the rental I had to pay approximately $3 in addition to pre-payment to receive the vehicle.
Larry BThe expensive damage deposit requirement when a credit card isn’t available. Confusion and overall frustration when I was already not good. Make sure place like this give you proper information and treat people with respect.
Roberta TWe went to pick up the truck on the day that the Rogers network was down and Jossy Mart went over and above for us. Excellent customer service!
Carl SBecause the owner he doesn't understand your system need training, my deposit he refuse to give me back and he pressure me to sign out the contract with out asking my Bank info to putting back my deposit, he say call not my problem it looks now i lost ,i got email from you saying thank you we pay you back your deposit. Who did you gjve back my debit deposit were i pickup were u dropped off or who you let me know missing my deposit. My number is 1587 920 6555 if realy care
Mair MThe gentleman who helped me was very good.
John SClean vehicle, especially inside cabin and cargo areas. Also consider adding an air freshener to the cabin, since someone clearly smoked in there.
David JEnsure inside of trailer is clean prior to pickup.
Michael GMy original pick up was supposed to be in St. Albert on Forest drive but when we drove there it was not the place we were supposed to be. Thenwe were sent to 146th in Edmonton but it was closed on Friday and pick up was for 530 pm. So uhaul then sent us to 118th in Edmonton and we finally received our truck it was a total waste of gas and stress. I live in St. Albert and wanted something much closer. So the gentleman at Jossy Mart was great but the rest of the experience was stressful and frustrating. Also we had booked a furniture dolly and blankets and of course they were not available very upsetting to an already overwhelming move.
nicholas wThey were very accommodating and helpful. Excellent customer service.
Deborah GWas overcharged for deposit and the Calgary location said they wasn’t supposed to charge me anything
Kevin WThe back bumper is very slippery. I think grip tape would make it safer in the winter
Doug KRep. Did not seem to know how to correct problems
delbert sApparently I dropped the truck off at the wrong location. I couldn't find this place using gps. The guy called me 2 days later to ask where it was. I told him, he said thanks. The next day I get a charge on my card for $177. Supposedly for an additional 3 days usage, extra mileage, cleaning fees and a 1/4 tank of gas. The truck was clean when I dropped it off. I filled the tank back to where it was when I got it, right before I dropped it off. I used it to move to and from the addresses I quoted and nothing else. I called U Haul customer service and had a 30 min wait to speak to someone. I used the on line chat and was disconnected 4 times. Then I got an email invoice with my signature digitally applied. As for how to improve for the next customer, I wouldn't know where to start.
Joseph O