Customer Reviews for Joy Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Good afternoon, I am writing to express my disappointment and concern regarding the condition of the truck we recently rented from your company. Upon receiving the truck, we discovered that it was extremely dirty, contained trash, and had a strong odor resembling cats and dogs. Additionally, the passenger-side window was cracked, which raises serious safety concerns. It is very disturbing that a vehicle in this condition would be rented to a customer, especially when the damage to the window was already known. Unfortunately, we were unable to return the truck immediately because we had a scheduled appointment at Midwest Food Bank in Bloomington, Illinois, on Friday at 10:00 a.m. Our organization distributes food to individuals and families in need every second Tuesday of the month, and this pickup was essential to fulfilling that commitment. I acknowledge that I should have inspected the inside of the truck more thoroughly before leaving. However, I also believe your company has a responsibility to ensure that all rental vehicles are clean, sanitary, safe, and properly inspected before being released to customers. What was even more concerning was being informed that individuals experiencing homelessness have reportedly been sleeping in the back of the trucks. If this is occurring, I strongly encourage your company to implement better security measures, including ensuring that trucks are properly locked and secured when not in use. I want to make it clear that the customer service representatives were professional, courteous, and helpful. My complaint is not directed toward them, as I do not believe they were necessarily aware of the condition of the truck. However, the overall condition of the vehicle was unacceptable, and I believe this matter deserves immediate attention. I am requesting that management review this situation and provide an appropriate refund or compensation for the inconvenience, unsanitary conditions, and safety concerns we experienced. I would appreciate a response explaining how your company intends to address this complaint and what resolution can be offered. Thank you for your attention to this matter. I look forward to hearing from you. Sincerely, Cecilia Horn Director of Quality Assurance & Marketing Angel of God Resource Center, Inc.

Rating:

5.0

Recommend highly experienced Recommend by the balow's

Rating:

1.0

The pick up locate was at a repair shop. And the truck smelled like fish.

Rating:

1.0

Very disappointed with this rental experience. I was charged a $25 cleaning fee because of a board that was left inside the truck. The problem is that the board was already inside the truck when I picked it up. I did not put the board in the truck, and it did not belong to me. When I returned the truck, I left the board in the same condition in which I received it. I was then charged a cleaning fee for something that was already there before my rental began. I contacted U-Haul to dispute the charge because I believe this fee was unfair. I understand that I should be responsible for cleaning up anything I personally leave behind, but I should not be charged for an item that was already inside the vehicle when I received it. I recommend that customers thoroughly photograph and document the inside of the truck before driving away, because I did not take pictures at pickup and now I’m having to dispute a charge for an item that was already there. Hopefully this location will handle situations like this more fairly in the future.

Rating:

3.0

There was charcoal debris scattered throughout the back of the truck. I informed the U-Haul personnel about this.

Rating:

4.0

very helpful and making it clear

Rating:

3.0

Habe truck with gas already

Rating:

2.0

I ordered a dolly and did not receive one, but was charged for one. I also paid online when I placed the order, and had to pay again when I went to pick it up. I still don't understand why.

Rating:

3.0

Need to made clear that UHAUL is affiliated with this company. Because this is a mechanic/tire grease shop.

Rating:

5.0

I was charged for gas when I put the gas back

Rating:

4.0

Very pleasant and knowledgeable staff. Checking out and back in was a breeze. Very seamless process.

Rating:

1.0

I never got a chance to move my belongings. The truck engine light came on. The truck was running hot. I took the truck back. Never got a chance to move anything and I’m not gonna pay for it. I wanna refund the place was nasty. They said that it was not their fault. It was U-Haul‘s fault that the truck was not maintained.

Rating:

4.0

Good service

Rating:

4.0

The dolly that I ordered was supposed to be an $10 appliance dolly however it was a $7 dolly.

Rating:

2.0

Customer service when booking was subpar. I’d like to be contacted by a corporate manager!

Rating:

5.0

Thank you

Rating:

3.0

Although the pick-up location was an auto shop, it was quite dirty. I added my son as an additional driver and they would not allow him to pick up the rental. The employee stated his boss told him not to rent to anyone who didn't create the contract because they were in fear of 'stolen identities'. We had to contact the help line and have them speak to the owner. This caused us to be late in delivering the items to our customers which we had to compensate for time lost. Additionally, they tried to charge an after hour fee although we returned the truck earlier than anticipated. I will not rent from them again.

Rating:

5.0

Professional. Polite and clear instructions offering the best service that fit are needs

Rating:

1.0

I was Overcharged, given false info.Have yet to be issued refund

Rating:

2.0

If you didn’t see the u-hail vehicles parked on the street, you wouldn’t know where to go. There’s no signage letting you know where to go for service. The man working the u-haul portion of the business, didn’t know how to use the equipment. I ordered 1/2 a pack of furniture pads and a dolly, I received 1 used furniture pad and didn’t use the dolly and was still charged for it because he didn’t know how to take it off the order. The van’s gas tank was close to E. I wouldn’t recommend this location.

Rating:

5.0

The representatives at this location were very professional as well as friendly.

Rating:

5.0

Everything was great and I'll come again

Rating:

5.0

Great location, great staff.

Rating:

1.0

Rented the truck and went less than 1.5 miles(up the street) and the emailed receipt said I used 25 miles and that I returned it the next day! I had it 4 hrs and went maybe 1 mile

Rating:

4.0

So far everything was ok , it took a while to get service but overall it was good.

Rating:

2.0

Vehicles was very dirty. Inside and out.

Rating:

4.0

Thanks

Rating:

5.0

Need to have a little more betterness Of their customer service. But overall Everything was fine.

Rating:

5.0

The location was walking distance from my home which made pick up and return very easy

Rating:

1.0

Unprofessional and inept staff. Equipment poorly maintained and dirty.

Rating:

1.0

Staff was rude. My reservation was for 11AM, I got there at 10:50 AM and I ended up driving off the lot at 11:51 AM. When I returned they refused to give me a receipt and I had to wait an hour and 15 minutes to get one in the email. They were trash, throw them in the garbage.

Rating:

4.0

The staff was helpful and friendly.

Rating:

1.0

Give the customer the vehicle they reserved. Better customer service. A drop box for keys. Clean the vehicle out. Check out the customer while they are there not three days after.

Rating:

1.0

Drove less than 20 miles, was charged for 52 miles, was charged the next day, not the same day when I returned the truck! RIDICULOUS! I will not rent a truck from this location again!

Rating:

2.0

They still haven’t checked the truck in and sent me a final bill I also took pictures of the truck inside and out of the mileage and the gas hand and the inside of the trailer It was a hanger and some other object on the inside floor I called them and they said that they were checking the truck in this morning I never received any information from them nor did I receive an email back from them I am still waiting? Since Saturday March 11, 2023 Why does it take this long Mr Jamison 03/13/23 10:17 pm C/T

Rating:

3.0

I was charged twice. I never received. My invoice. So I'll calling my bank to investigate

Rating:

3.0

Clean the snow off prior to renting

Rating:

1.0

Explaining the charges, communication

Rating:

1.0

I was contacted because they lost the key and overcharged me due their negligence.

Rating:

5.0

Nothing

Rating:

2.0

Have that location Uncover the location where the key box is located so that people can see where to drop off the keys

Rating:

1.0

I was I overcharged. They put 50 miles on my receipt when I only went 31. The speedometer doesn’t work so where did you even get this number. Ac didn’t work, check engine light was on and I didn’t even receive credit for the extra gas I put back in after.

Rating:

2.0

Check air pressure in tires. HAVE alternate connections with uhaul. (I could not get a truck when l arrived because the system was down and I was charged an extra day because I did could not get a truck until later. I then had to take the truck back to have air put in the tire.

Rating:

1.0

Truck was dirty, one of the headlights was out and when I returned the truck the supervisor was there and he was super rude and very disrespectful. We got into a altercation because he thought I was someone else that supposed to been dropped a truck off. I also seen that I was over charged as well.

Rating:

2.0

Make sure they check in the equipment the day it's dropped off I got charged for an extra day when I turned everything in 2 days prior

Rating:

5.0

Great job

Rating:

2.0

The truck was dirty and they over charged me!

Rating:

1.0

The truck was dirty .it had a lot of trash from previous rentals.mask, old juice bottles, previous rental agreements

Rating:

3.0

It still had snow on it and they charged me twice

Rating:

1.0

Guy did not even want accept the trailer because he doesn't even know that drop off is 24/7 and on U-Haul web site clearly says to leave it on the parking lot not on the street as he demanded to. He was so rude and he was yelling at me like I was his worst enemy!!

Rating:

1.0

Snow wasn’t cleaned off truck, ask for dolly when ordering, just for them to tell me it doesn’t come with a small truck, and the headlights did not work, and no drop box found

Rating:

2.0

Get the trailer checked in when they return..y'all are trying to charge me for two days that I didn't have the trailer...will call 📞....

Rating:

1.0

Very unprofessional, they gave me the wrong truck so after I left the regional manager called and asked me to come back to switch trucks and I was half way to my destination. I would never rent a truck from uhaul again it’s a big inconvenience and it’s overpriced.

Rating:

3.0

Have the truck cleaned before the customer drives off the lot with it. Due to COVID this is necessary. I cleaned the truck before I drove it.

Rating:

2.0

I was charged for 84miles when I only went 70

Rating:

5.0

Good service veterans

Rating:

4.0

Keep up the Good Work. Thank you

Rating:

1.0

The van was damaged dirty smells like oil.

Rating:

1.0

I was SERIOUSLY overcharged for a van that was dirty and dented. The change engine oil light was on, as well as the low tire pressure light. I am disputing these charges.