Keep up the great service!
Trailer Rental & Towing in Chicago, IL at Joy Inc
Moving to or from Chicago, IL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Chicago, IL 60628 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Chicago, IL
Cargo trailers in Chicago, IL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Joy Inc!
Utility trailers are perfect for towing large or oversize cargo in Chicago, IL 60628. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Joy Inc provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Chicago, IL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Chicago, IL online today!
Trailer and Towing Supplies
The person that rented the van to me was very rude even after I explained to him that I was having difficulty with my move due to the landlord locking the fence plus I got charged a fuel fee even though being able to access a gas station is a nightmare because all the pumps were down at one gas station and the other, all the pumps were being used. There is slso a lot of construction in that area which holds up traffic. Overall, the customer service was awful. I will never use this place again for a rental
Just make sure the customer is aware that the van will accept regular unleaded gas. The gas cap says E85 which is confusing.
Awesome, courtesy, convenient, helpful & will definitely use them again!!
Fire customer service staff hire and train be kind staff.
Have a better and more competent staff
The vehicle smelled, Heavily, of cigarette smoke. There was a $20 charge for returning it after hours but tis was Never explained to me. In fact, I required about but Never received a contract or receipt at the time of rental. I'll likely Never use this dishonest and poorly maintained location again. And, I anticipate telling others about it, in detail..
Get a new truck. the truck broke down I called customer service when the truck broke down and they never showed up had to take a uber home the check engine light is on and service was very sad.
Thanks guys..great job
Over charged. And now no one will answer the phone after I informed them of the issue.
This comment is for Uhaul overall- my rental for two days was a little pricey. Can you go back to unlimited miles?
Please have someone available who is knowledgeable of the UHAUL services. I was misinformed and it made my experience dissatisfying.
Fast and smooth transactions.
Joy inc was great. U haul communication with me was terrible, inaccurate, inefficient, and ineffective. I will never use U haul again.
My frustration is not with this location but the company. I would never recommend Uhaul to anyone! I filed multiple complaints, got a claim number of 2235419 and guess what? A supervisor/manager never had the decency to call me back. I hate that I had to give this company my money. If the company hadn't put me in a last minute jam I would have gone elsewhere.
Great job Uhaul keep up the excellent business !!!
I would say make sure everything is explain to a first time renter in writing or verbal. The customer needs to understand the terms which I didn't. I brought the truck back in time but did not know to close out with my phone. Plus I did not know if truck had insurance I called back to ask about that
The customer called and stated that it was muddy and dirty
The Cargo Van that I rented had not been cleaned, Gas hand was on empty and the driver's area had trash all over it.
A professional location for customer service. This location should not be renting uhual trucks. As a Franchise corporation uhual should seek another location.
Awesome customer service will be going back next time
My Personal recommendation to improve service for the next customer is to Terminate the Agent Licensing Agreement with the Joy Inc. location, sever all ties with this entity regardless of the revenue they may be generating. This location's appearance is shabby, dilapidated, and inconsistent with the image of reputable Agents the portray the appropriate polished and professional image of the Uhaul brand. The personnel stated to me that they don't check their voice messages, thereby, failing to not only return my call after leaving a voice message, but failing to render the basic courtesy and level of customer service the the public deserves. The Proprietor's Sister, Chalonda, is rude, unprofessional, and obnoxious. She REFUSED to do a thorough and complete walk around vehicle inspection as I am accustomed to receiving from Agents, and she became belligerent when I insisted and refused to adjust the vehicle inspection ticket in order to correct the gas to accurately reflect what was in the truck at the time when I picked up the vehicle. When I informed her that I would be calling the Regional Office and speaking with a Manager, she told me she didn't give a damn, to call, because nothing would happen anyway, and that I could leave the truck and get the Hell off their property. I have been been doing business with Uhaul for over 30+ years and I have never been disrespected and mistreated and handled like this. I called the Regional Office and spoke with Keairra and she informed me that she was aware of several complaints from customer on this particular lady as well as this location, and I was shocked that nothing had happened to reprimand them and teach them a lesson. Keairra stated that this lady at Joy was defiant and would not adhere to anything she instructed to do. I called again on Saturday and the Regional Customer Service Rep called the location and told them not to check in the vehicle nor charge our Credit Card and and 5 minutes later, they charged our Credit Card for 69.00 after lying and saying she did a walk around. Clearly this Agent and his staff feel entitled to say and do whatever they please. It is my recommendation that Uhaul should Cease and Desist from doing any and all business with this location as soon as possible as they are doing more damage to the Uhaul brand verses the revenue they are generating. I personally am going to do my part to insure none of the friends, family and sphere of influence rents from this location. I was happy to speak with Jim the Regional Manager who apologize for what I went through and made satisfactory concessions to amend the situation. I hope swift and appropriate actions are taken . I shall continue to monitor this location and follow up to see what happens. Mr. William E Webb
The woman who started to help me had a bad attitude. It was a very unpleasant experience to have to encounter her. Fortunately, a gentleman employee came over to help.
I would never use your service again terrible from the reservation to the time I drop my truck off. I was over charged lied to it was very inconvenient inconsiderate of my needs. Moving is stressful anyway so to have a first time experience like this was so much to go through.