Very disappointed with this rental experience. I was charged a $25 cleaning fee because of a board that was left inside the truck. The problem is that the board was already inside the truck when I picked it up. I did not put the board in the truck, and it did not belong to me. When I returned the truck, I left the board in the same condition in which I received it. I was then charged a cleaning fee for something that was already there before my rental began. I contacted U-Haul to dispute the charge because I believe this fee was unfair. I understand that I should be responsible for cleaning up anything I personally leave behind, but I should not be charged for an item that was already inside the vehicle when I received it. I recommend that customers thoroughly photograph and document the inside of the truck before driving away, because I did not take pictures at pickup and now I’m having to dispute a charge for an item that was already there. Hopefully this location will handle situations like this more fairly in the future.
ANSARI J
Joy Inc
(U-Haul Neighborhood Dealer)
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Customer Reviews
- 3.0 Average Customer Rating
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There was charcoal debris scattered throughout the back of the truck. I informed the U-Haul personnel about this.
Lambus Dvery helpful and making it clear
Willie MHabe truck with gas already
Patricia BI ordered a dolly and did not receive one, but was charged for one. I also paid online when I placed the order, and had to pay again when I went to pick it up. I still don't understand why.
Andrea M