Customer Reviews for JR Shell
(U-Haul Neighborhood Dealer)

74 reviews

1808 White Av   La Verne, CA 91750
(& Arrow Hwy)

(909) 596-2362

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 11/28/2021 - 11/29/2021: Closed

Services at this Location:

Contact Us

(909) 596-2362

1808 White Av
La Verne, CA 91750
(& Arrow Hwy)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 11/28/2021 - 11/29/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The person helping me was great but the Uhaul trailer was in poor condition

MARY B. 
Rating:
5.0

The owner was super nice and sweet. Would definitely rent from him again!!

ANTHONY D. 
Rating:
5.0

Good staff, easy check in and check out

TRILOKESH K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

Truck cabin was filthy!

PATRICIO P. 
Rating:
3.0

Customer did not leave a comment.

MARK W. 
Rating:
1.0

George quoted me .79 cents a mile but I was charged .89 cents a mile. The other charge for safemove for $14.00 I never agreed upon. Please refund the balance to my credit card ASAP. Thanks. Shahriar Mesbahi

SHAHRIAR M. 
Rating:
3.0

Customer did not leave a comment.

Diego H. 
Rating:
5.0

Worked out perfectly. AAA+++ Thank you

Bo H. 
Rating:
2.0

This was supposed to be a time saver pickup location but there was to much confusion plus they were still running the station while trying to pick up. Had to ask to have back swept out at pickup and all windows had to be washed at home due to being dirt and pitch covered.

Charles Z. 
Rating:
5.0

Customer did not leave a comment.

MICHELL E. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

kenyatta A. 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Very friendly owner

Todd H. 
Rating:
5.0

Staff was efficient and new the process but the location was very small as the primary business is a Gas station and UHaul is very much on the side business so parking and getting the truck inspected was difficult.

George S. 
Rating:
5.0

Customer did not leave a comment.

karen T. 
Rating:
4.0

Windshield was dirty and there was a pair of dried up dirty socks on the hood that I tossed.

Damaris R. 
Rating:
3.0

I was told the rental was .99 cent per mile , and they charged me $1.09 per mile I drive 104 miles Do the math

ramon L. 
Rating:
3.0

Customer did not leave a comment.

rick O. 
Rating:
1.0

Customer did not leave a comment.

Jianxin M. 
Rating:
3.0

the guy in charge didnt know what he was doing

gasper D. 
Rating:
5.0

Customer did not leave a comment.

Colleen L. 
Rating:
5.0

Customer did not leave a comment.

jaclyn C. 
Rating:
3.0

The truck had a safety issue. The driver side door would not close correctly. I had to slam it 3 to 4 times before it would close correctly.

Lydia M. 
Rating:
2.0

There were no U-Haul signs so we weren't sure it was the place we were seeking. The man in the gas station knew nothing, but, fortunately someone who worked there, perhaps the owner, came through at that moment and told us this was the place. But we drove past it at first.

linda L. 
Rating:
5.0

OWNER WAS VERY PLEASANT TO WORK WITH EXTREMELY NICE AND POLITE WILL REFER ALL MY FAMILY AND FRIENDS TO THIS LOCATION. THANK YOU MR J.R

ISAAC A. 
Rating:
5.0

Can't think of anything.

REUBEN G. 
Rating:
1.0

Customer did not leave a comment.

jessica C. 
Rating:
3.0

Customer did not leave a comment.

Sylvia V. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
3.0

Not very much space to park the truck. But I liked that they had a drop box for the key, so we were able to drop off the truck even after store closed. Not happy that the gas gauge in the truck wasn't functioning properly, so I ended up gifting uhaul $30-$40 in gas and am not able to be reimbursed. They should give you the truck with a full tank so you can return it full, not a partial tank so you end up gifting them gas that could've been used for my family's car. Not happy about that at all!

AMBER D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
3.0

Customer did not leave a comment.

CHAN P. 
Rating:
3.0

Please note that customer service by phone is very frustrating and I really think UHaul needs to improve there location employees knowledge of the system!!

KRISTA J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

The owner was extremely helpful and courteous.

Sandra R. 
Rating:
5.0

The customer service was great. And also the return location was fast no waiting time. Will come back again. Thank you, U-haul Victor Avila

KARLA M. 
Rating:
1.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Please let your customers know that the U haul truck will be picked up at a Shell gas station, not a U haul station. It will help them find the place quicker.

MARY H. 
Rating:
3.0

Customer did not leave a comment.

rick H. 
Rating:
5.0

Customer did not leave a comment.

JANE H. 
Rating:
5.0

Customer did not leave a comment.

JOE C. 
Rating:
5.0

nothing keep on doing what you do best satisfy the customers. thank you.

WANDA S. 
Rating:
3.0

Customer did not leave a comment.

HAROLD C. 
Rating:
3.0

i had resereved & paid for a 14' truck but was give a 10' truck with an explination that the attic space above the cab quilified as the additional 4'.

CRISTINA A. 
Rating:
3.0

only one truck available 14 foot, yet truck was clean and ran well. paperwork was easy by already completing most of it on line.

deanna S. 
Rating:
5.0

Customer did not leave a comment.

Irene S. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
3.0

10m miles from there truck said the motor was over heating. I called uhaul for help. they tex me a address to go to have it look at. we both came to the same answer. the sinding unit was bad. It had to be that way before i goy foot is very soret it. The truck ran really bad all the way here. Over 600 dollors in GAS. I will get a diesel next time. I used ryder in the past. Even after telling them there were i left it! I bet bo one will look at it. Needs a tune up bad.One othor thing! Why is threre no cruse controll. m

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
2.0

1st off, Truck was (filthy in back)!!! Cab was ok. Rear had "drywall dust" throughout. They did not do a walk thru with us for any damage or cleaning issues, etc. We found the "dirty rear section" when we got to our moving location! When we turned the Truck in at Emmett Trailer Co. in Thousand Palms CA., we were hit with a "cleaning fee of $30"!!! Very upsetting & NOT RIGHT!!! Truck was dirty when we picked it up!!! Furthermore, Emmett Trailer Co. pointed out that we never signed Insurance waiver ticket attached to keys. Well, we were never asked to do so at Shell station!!! Shell station also gave us the "hard white copy" which is a "no-no" apparently. Needless to say, we want the "$30 cleaning fee" reimbursed to us asap!!! You can charge the Shell station for it. Please respond asap! My attorney is monitoring this transaction... Thank you!

erik J. 
Rating:
5.0

very good experience

Ginnie A. 
Rating:
4.0

just ask for George he will take care of you.

CHERYL T. 
Rating:
4.0

Customer did not leave a comment.

ROGER N. 
Rating:
5.0

Customer did not leave a comment.

daniel E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE J. 
Rating:
2.0

It's a service station with not a lot of selection. Prefer to go to actual U-haul stores where employees only handle related business.

Steve M. 
Rating:
3.0

the rate I was quoted was not the rate I was charged. The manager quoted me $19.99 for the rental, but upon return, a subordinate charged me $29.99.

samuel H. 
Rating:
5.0

Excellent experience...

GARY S. 
Rating:
4.0

Very Friendly

SHAWN R. 
Rating:
4.0

Customer did not leave a comment.

MARCELLUS L. 
Rating:
2.0

The staff seemed to be confused and overwhelmed with only two customers.

KEVIN M. 
Rating:
3.0

Complete an inspection of the truck before filling out the papper work.

KEITH N. 
Rating:
5.0

Customer did not leave a comment.

sam T. 
Rating:
5.0

Grate guys to deal with, very nice and curtious. Would recommend to friends and use them again.... ;-)

Luis S. 
Rating:
5.0

Customer did not leave a comment.

MING CHANG L. 
Rating:
5.0

Customer did not leave a comment.

MOUSTAFA A. 
Rating:
2.0

The steering alignment was off, every time I broke or accelerated the wheel would jerk right. The left door seal was not working, as driving past 30 mph would cause loud, windy noise that made anything else hard to hear. The service engine light is on and that worries me significantly. I am never using U-Haul again if this is their level of commitment to customers.

PETER V. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA M. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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