Code to the lock box did not work delayed our trip by over 12 hoursRileigh B.
JR'z Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
THANK YOU! See you again for any of our future needs to haul things.Bruce S.
Easy rental process and great customer service!Tonia S.
The receptionist was very pleasant to work with and she was very helpful.TODD S.
Customer did not leave a comment.Janie B.
Nothing! Linda and John at this location do a fabulous job every time I rent from them!Rollie V.
The workers were very helpful and made the experience quick and painless. Will rent again from them.Nathan C.
Customer did not leave a comment.Kenneth I.
Both Linda and John(owner) were friendly and exceptionally helpful!David P.
only issue was that the system was down when i returned the truck so i couldn't finish the paper work.. which they emailed to me later.. so all goodKent K.
Customer did not leave a comment.Doug L.
Customer did not leave a comment.Jake H.
Customer did not leave a comment.Daniel C.
Very friendly staff helped me. And drop off was very easy.Joshua B.
It was excellent - the staff were amazing! I will rent a truck from them again!Brianna D.
The representative was very helpful, informative and very courteousDelano R.
Customer did not leave a comment.john B.
Customer did not leave a comment.JASON G.
Very friendly and great customer service!Michael C.
Customer did not leave a comment.GARRY G.
Customer did not leave a comment.Patrick L.
Trailer was there as promised. Very friendly helpful and accommodating service!Todd G.
Customer did not leave a comment.Thomas E.
Customer did not leave a comment.David F.
Nothing good serviceLisa P.
Nothing, great service!Leah S.
Customer did not leave a comment.Laura H.
My only difficulty with my uhaul experience was the website and there was confusion about where I had to pick up my truck. I went to 2 different locations before I figured out the correct one.Molly R.
The lady was so nice!Kassi C.
Customer did not leave a comment.gina J.
Out standing customer service well wake people to deal with very nice experienceJohn H.
Linda was so very helpful and kind. My U-Haul experience was a God send! Y'all made a difficult move succeed. Thanks ever so!GLENDA J.
Great peopleDOUGLAS W.
Customer did not leave a comment.kelly C.
Customer did not leave a comment.WILLIAM M.
Nothing. Excellent customer service. Friendly service.Rick G.
I could not have hoped for better customer service. If only others were as great as JR'z.John R.
My billing was wrong. I need a credit to my account. I did not go over the mileage.Jeffrey H.
Customer did not leave a comment.Phil B.
Customer did not leave a comment.Hurlee G.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Jessi R.
Customer did not leave a comment.Paul W.
Fantastic service - friendly & helpful.Jerry R.
John was very friendly and efficient. The whole transaction went flawlessly.Terrence R.
Customer did not leave a comment.Whitney S.
Customer did not leave a comment.Kent D.
The facility was small but had everything needed. The people at this location were absolutely wonderful; friendly, knowledgeable and efficient. I would not hesitate to go back there at any time.Chadd C.
Customer did not leave a comment.Rollie V.
I was very pleased with the friendly and courteous service.Donald N.
The lady behind the desk was the best customer service I've received i wish she could train other agents on how to treat customersBarry H.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.Brittany M.
The lady behind the desk at JR Z Auto body in Steven's point WI, was just absolutely amazing! She was so sweet and kind. Very understanding and answered all my questions above and beyond. She walked me through everything and I left there knowing all I need and more about uhaul. This was my second experience with uhaul and I wish it was my first. My first uhaul experience was not the greatest and the guy behind the counter was rude and didnt explain anything to me. Love Love the lady behind the desk at this office. I will tell everyone and anyone who needs uhaul that this is the place to go!!Aleisha D.
The truck bed and compartment could have used a better cleaning.Gary V.
Include a ramp for all trucks. Was a little frustrating when I couldn't get big furniture into the truck easily.Melinda D.
Customer did not leave a comment.Gerald B.
Great service!Karen G.
Excellent service!Billie M.
I couldn't have received better service. I worked with Linda and John and they were both exceptionally helpful. I had a recent difficult family situation and Linda acted as a professional within the business but also with a great deal of empathy.Karen G.
Customer did not leave a comment.Thomas J.
Lady was thorough and went above and beyond.Chris B.
Customer did not leave a comment.Allan R.
The people at the body shop were so kind and helpful. I have rented many U Hauls and this by far was the best experience I have ever had.Paul G.
Customer did not leave a comment.Frank T.
The woman who helped us most helpful and friendly. We certainly will always use thus location and will recommend it to our friends.HARRY P.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Peter L.
Customer did not leave a comment.Bryan K.
Wonderful customer service. Very pleased and will use again for sureJustin G.
Great service! Great people!Michelle S.
Customer did not leave a comment.Karen P.
Customer did not leave a comment.Sue K.
Passenger side mirror vibrates out of position. Otherwise a perfect vehicle for the task!Joshua H.
Customer did not leave a comment.Paula K.
Customer did not leave a comment.Jordan E.
Customer did not leave a comment.Markie K.
Just keep doing what you are doing. Service excellent.Ron O.
Was raining and moisture came I from the top or side of trailer. The lady who helped me was very helpful and did a great job. .Dean S.
No issues with the pickup location at all. What I did have an issue with was Uhaul showing online that a 6x12 trailer was available, when in reality there wasn't one within 50 miles. I was forced to use a 5x8 which caused me to have to make an extra trip. This extra trip wasted over 2 hours of my time plus the extra fuel expenses.Darren R.
Customer did not leave a comment.Glen B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.Zuber P.
Customer did not leave a comment.Diane M.
The woman I worked with was so kind and explained all the small details very thoroughly. The pick up and drop off process was really easy. I rented a cargo van and it was in immaculate condition.Caitlin R.
Customer did not leave a comment.Jonathan Z.
We wanted to pick up & drop off in Plainfield WI. We were told if we had to pick up at a different locations we would get a deal on mileage, we did not. We had to pick up and drop off in Stevens Point WI, we were told we couldn't even drop off in Plainfield. Why not, you can usually drop off in another state or city. We had to travel an extra 50 miles because of this, so we were charged $50 more then I feel we should have been charged (50 miles@.99 a mile).Jane B.
When i reserved the u-haul. I scheduled to pick it up in wisconsin rapids, and needed it from 1pm- 1pm the next day (roughly). Well, when they "scheduled my pickup" my pickup was set for stevens point at 11:45A at JR'z Auto Bodys. Which i figured would be fine since i just would pick up around 1pm anyway, being that i was at work until 1230. Well what the uhaul representative FAILED to let me know, was that JR'z closed at 12pm. I had to find out the day of from the receptionist at JR'z. (In which, i was still at work when i was called that they would be closing soon). The lady at JR'z Auto Body was spectacular. She was nice enough to stay late for me to get there, and got me my reserved uHaul, was very nice and outgoing. She had amazing customer service, and was very grateful about how she helped me. Uhaul on the other hand, disappointed me.. i understand that locations change due to limited trucks, but when someone scheduals a certain time, at least have the courtesy in telling the customers of the new locations hours. Especially since i picked that location BECAUSE OF their hours!Amanda M.
After hour drop offChris G.
Very friendly, helpful and quick in and out. Made sure you had the right equipment and even hooked up the trailer for you.tom D.
Very helpful!!!Carol K.
The staff was very nice and accommodating. Fast and easy rental and return.Robert H.
Customer did not leave a comment.Theresa M.
I will say that i reserved this on line to be picked up in Wisconsin Rapids and when I got there they had no trailers,so he sent to Barretts and they did not have, So ,they got my conformation number and yes I was to pick one up there. He went out of his way to call and locate a trailer for me. He found one for me in Stevens Point, I didn't like the fact that had to spend an extra hour before we could leave.eric R.
Pick up location was fine, but my reservation was to pick up at Koerten's for a 15' and it changed to a 9' cargo van at JR'z Auto Body instead. Contacted Uhaul directly to get the situation figured out. Pick up at JR'z was very easy. One thing I would say is to have the lock box code show up during check out. Luckily I was able to remember it from check in.Leah S.