Customer Reviews for JT Auto
(U-Haul Neighborhood Dealer)

230 reviews

2424 Colby St   Brockport, NY 14420

(585) 431-1036

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 431-1036

2424 Colby St
Brockport, NY 14420

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The10 feet trucked I booked was not available. As a result, I had a take a 15 feet one whcich was too big and I had to pay more for gas.

Yong Z. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Came through when I needed a truck on a big moving weekend. Obtained a clean, well running 15ft truck when none were to be found. So grateful for a good moving experience.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

They went above and beyond to get me my rental even though the area was having a power outage and their computers were down. Have used this location before and have been very happy with the service, would recommend, will use again.

Jaimie H. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
3.0

Customer did not leave a comment.

Jenna G. 
Rating:
3.0

The location was a last minute change by U-Haul due to the original size truck not being available and I had no choice but to go with a larger truck at a different location.

William E. 
Rating:
5.0

Everything went great. Couldn't be happier!

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

Nikiel H. 
Rating:
4.0

Customer did not leave a comment.

Jane A. 
Rating:
1.0

When I went to pick up the truck after completing the mobile check in through my phone, the receptionist did not listen to the fact that I simply needed to pick up the keys inside. She went through the entire in-person check in even after I informed her I did all of that. Next, I was assigned a different truck than what I checked in with so the manager was called. I didn't end up leaving with the truck until 45 minutes after I had gotten there. Not to mention, the receptionist had a 12 pack of Corona sitting on the counter and said I was her last customer and she was going to crack open the case after she helped me. Also the truck was on less than 1/4 tank of gas when I picked it up. In terms of drop off, my initial reservation was for 6 hours (pickup at 5pm, drop off at 11pm). I got a notification that my drop off was for 9pm. So I called the U haul helpline number and was on hold for 30 mins. Once I got connected with someone, they were extremely helpful and extended my reservation until 2 pm the next day. I did ask about returning the truck since there were a lot of complications, she suggested that I return the keys and take care of the return process in person. I arrive at the same destination I picked the truck up at at 1:30. The sign on the door says they close at 2, however, the lights were off, no one was there, and the door was locked. Thankfully I was able to complete the return with no issues. I will never rent a U Haul from this location again and will be spreading the word around to not rent from them either.

Justin H. 
Rating:
3.0

Had to sweep out the truck,have a torn windshield wiper replaced,leaked gas in my driveway at home in Brockport n In Castilian springs TN. Used approximately $100 more than expected, and then when I dropped it off the guy parked it on an uneven surfaced n I got charged $14+ for a couple gallons under. Tried calling u haul customer service several times n was on hold for almost an hr each time and I ended up hanging up. Not a good experience!! Will also look at Penske next time !!

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

The mileage that they put in system for truck when picking up was so off, that we couldn't even complete pick up or drop off. Also is and another party both have difficulty getting a signal to complete the process. I would never do the pickup or drop off with the app again as it took twice as long as when picking up in person.

Christine S. 
Rating:
5.0

Please ensure customer has locker combination before arriving to location or have it ready once entering the information on the vehicle. Unfortunatly On Sunday now one is onsite.

Rosario L. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
2.0

I was over charged 57.00$ for fuel when the truck was returned with more fuel than when i picked it up and they are trying to tell me it was an accident they are trying to rip me off cause they cant do a refund

PAUL C. 
Rating:
1.0

They post hours of open til 2 on Saturedays. We got there about 1 pm and there was noone present.

Andrew H. 
Rating:
5.0

The check engine came on and the truck wouldn't go over 20 mph and I used $19 gas to go 54 miles

larry Z. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Customer did not leave a comment.

SHERRY T. 
Rating:
5.0

I have used this location before. Staff is very nice and helpful. Truck was ready and waiting and in good shape.

Lynn W. 
Rating:
5.0

Made my reservation in person at JT auto, no problems whatsoever. Thanks guys! (And girl!)

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

JUDY MARION R. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

PHILIP B. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Lourdes A. 
Rating:
5.0

The customer service I received at JT Auto was excellent. Quick, helpful, and friendly. When I need another U-Haul product I would not hesitate to go back. Very pleased.

Jaimie H. 
Rating:
5.0

Customer did not leave a comment.

Harold E. 
Rating:
4.0

I was moving a fine furniture set made of cherry. I rented the furniture covers from U-Haul. They were pre-packaged and in the back of the truck, unfortunately several of them were caked with dirt and what looked to be motor oil. They were rendered useless for my application

Brian F. 
Rating:
4.0

Customer did not leave a comment.

victoria J. 
Rating:
5.0

the people were very nice and helpful. I was in and out in no time, thumbs up!

Louis A. 
Rating:
5.0

The people were super nice and helpful. Would go there again if I needed to move. Thanks

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

matthew W. 
Rating:
5.0

Nothing. We were very happy with everything.

Jason C. 
Rating:
5.0

Very friendly staff. I've heard really good things about the mechanics that work there also

Dan P. 
Rating:
4.0

Customer did not leave a comment.

Sarah Z. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Take the JH I rented to the shop for front end check, check front and right rear rims for trueness/bent, front shocks are shot, gas neck vent drips fuel when being filled on the lowest setting. Thetruck pulls to the right when you take your hand off the wheel. the truck pulls to the left abruptly when you put on the brakes and they squeal. The truck shakes so bad it made my wife nauseated. The truck was clean, mechanically it was a nightmare!! JT Auto gave me a clean truck and blankets. I blame the previous customers Drop off location for not doing a proper PM on the truck! Yes, I did use to work for U-Haul as a Hitch-Pro/ rental agent, transporter. I'm appalled that I paid $3,600 for this move and U-Haul gives JT Automotive a subpar vehicle that shouldn't have been rented out. I didn't know the truck was bad because it was empty and I thought the empty tow dolly was making it buck and shake. I got going 3 miles an hour and it shakes bad side to side. I called the technical hotline and Sarah said she couldn't have a tech meet me out on the road and try switching front rims. I had no choice but to keep moving. At theend of the move I called customer service and I got the lovely Teresa on the phone. She basically called me a liar and not so many words because she knew how Sarah would handle the situation.I told her that I didn't know she was in the conversation so she wouldn't know what Sarah said. At that point I asked for a supervisor for which I got Holly. Holly understood the problem, kind of, and said it can't be addressed until the truck was turned in. it's funny how corporate America really doesn't seem to care about their customers anymore and employees have no idea about how to use customer service properly!!! I used to drive the old stick shift 1976 Ford 14' TC's from U-Haul and they road way better than that neglected JH3534F!!!! I will be waiting for a call from someone in the company who actually cares about the customer. That being said I'm sure I will probably not get a call back. If anyone does care to give me a call. Thanks for reading this and I hope I hear from someone.... sooner than later! Sincerely, Mark B. Paradies

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Very satisfied! Nice job! Thanks!

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Devin R. 
Rating:
5.0

Great service!

Alyssa D. 
Rating:
5.0

It was an easy experience

Roger M. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

JT Auto was very good. Clean truck. Easy to find what I needed. The 24/7 Truckshare app was pretty good. Really good, actually but has a couple of minor confusions that I expect will be worked out as it matures. Faster to check out with the app at JT than some of the bigger busier sites with people and forms.

Kenneth S. 
Rating:
5.0

Had problem setting an account on line it never went thru. Thank God the JT Auto show up to receive me.

Claudia N. 
Rating:
2.0

When a dropoff point is sent we should also have our hours included. When I got there they were closed and now i have a dispute over the gas in the tank. It would be easier if you always sent out with full tank and return with full tank

Diane R. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Nice people and customer service ??

Alan Q. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

Nothing they were amazing !

Marinna F. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Great customer service, vehicle was ready with all the necessary items I requested.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
4.0

Customer did not leave a comment.

Donna O. 
Rating:
5.0

Customer did not leave a comment.

Frances K. 
Rating:
3.0

Good location

kathleen J. 
Rating:
2.0

The Email online invoice Emailed to me indicated total amount was $87.57....however my credit was charged $102.76..!!!!!. the before and after gas notes confirm that the truck was returned with almost 1/4 tank MORE than when it left ..... I replied to Uhaul yesterday as to what the add'l $15.19 was for ?.....no response yet One wonders - - what is the Rental location ( JT Auto ) charging extra for .... who else have they dinged also ? When can I expect a credit of $15.19 back ?

Michael T. 
Rating:
5.0

Customer did not leave a comment.

nthony M. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Have installed ramps in smaller trailers like in larger ones ant trucks for ease of loading!

Lynn H. 
Rating:
1.0

Costumer service mannerism would be great rof this location and checking Ni trailer when turned in whether eb on phone or online.

robert C. 
Rating:
4.0

Plug should have been replaced. The guy jab to bend it back to make it fit.

Terrence F. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Original reservation was for Lake Avenue in Brockport, NY. They are not open on weekends. I was lucky to have had Colby street with the truck I needed. Had to reschedule a truck. Lost 2plus hours of move time.

Douglas M. 
Rating:
3.0

Have more vehicles available at location. A minor problem, with the trailer I rented, could have delayed me seriously with no back-up available.

ANTHONY S. 
Rating:
3.0

The app was absolute trash, it refused to let me leave the truck or pick it up as the app wouldn't register when I was pressing to find my current location.

Casey P. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
2.0

So the guy lives behind his shop in a camper. He said he sent me an email with a code for the key so he didn't have to come into the shop because he had a late night at the red wings game (insert eye roll emoji) ....... I still have not received that email . He had , no joke, rolled out of bed and came in the shop to get me the key and fill out the paperwork. so weird. The truck was clean , but it drove terrible, anything over 40 and it shook like the front end was going to fall off it. Could use some break work as well. I have used U-Haul 4 or 5 times . And this is the worst experience i've ever had , it's nothing terrible but just not professional. If needed I will use U-haul again but will absolutely NOT use this location . CREEPY !

samantha W. 
Rating:
4.0

We reserved a 15 ft and recess 26 ft. It was a little intimidating to drive such a large vehicle, but we managed. Please credit me back the $10 for the furniture pads that you forgot to include with the truck.

Jeffery H. 
Rating:
3.0

I am hard of hearing and I have trouble with people who have axcent.

John J. 
Rating:
2.0

When I showed up around 12:40 to pick up the truck at the Brockport location using the online checkin, I was met with a “your reservation has expired, please call [so-and-so]”, so I did and got a voice mail. I approached the office and was met with a locked door, even though the rep who'd called me on Friday assured me they would be open until 2pm, which is what a sign on the door also confirmed. A woman inside - without letting me in - said to someone else “there's someone here” and then I waited a few minutes before the door was unlocked. The man behind the counter knew I was coming, but told me he was about to leave for the day since I had mobile check in. I explained that I was told they'd be open until 2pm, somehow my reservation was now expired, and he went through the steps I'd done previously to set me up with a rental. I don't think the 20 miles the rep who called me Friday promised me were carried over to the new reservation.

Markette M. 
Rating:
5.0

Check out was quick and easy. Everything was ready to go. The truck was clean and appeared well maintained. Personnel was very nice.

Lynn W. 
Rating:
3.0

The agent who covered the rental process and the contract was extremely thorough and very polite.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
3.0

Customer did not leave a comment.

Jean W. 
Rating:
5.0

Nothing!! They were very helpful, courteous and extremely professional from the minute we walked in until we drove away. I would highly reccomend any local or one way travelers to use this location!!

patrick T. 
Rating:
3.0

Customer did not leave a comment.

Pam E. 
Rating:
5.0

Customer did not leave a comment.

jonathan G. 
Rating:
5.0

Customer did not leave a comment.

DeeAnna B. 
Rating:
5.0

Customer did not leave a comment.

Terry E. 
Rating:
5.0

Everything was fine, nothing I can think of to help improve the experience.

Ronald M. 
No reviews have been submitted for this location.

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