Customer Reviews for Junction Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Junction Mini Storage

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Sarah W.
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Took an hour to sign out trailer due to undertrained staff

Tom C.
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Customer did not leave a comment.

Glen H.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

Sarah Y.
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The attendant was very helpful, attentive, and very customer oriented. Great experience and would recommend his business to anyone!

David S.
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Some of the best customer care I've ever had while dealing with a move or storage needs. Paired with reasonable pricing makes for a great experience. Highly recomended to all who are looking for moving or storage needs. They will deffinetely continue to get my buisness!!!!

Robert G.
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Customer did not leave a comment.

SHANNON M.
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Customer did not leave a comment.

Michelle S.
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A working uhaul database would be great.

Brian N.
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This site managed by very professional staff, we have rented from them several times, they go the extra mile to make sure everything goes smoothly.

Richard S.
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Proper non-confrontational customer service. The dealer was very friendly.

Callum E.
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included km/mi wasnt discussed, leading to me having to pay almost double

Brian N.
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The manager of this location ( Gord ) is so helpful and goes out of his way to ensure that your rental experience is a good one.

Martin G.
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Customer did not leave a comment.

Chad F.
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The employee working there was great. The adapter for the electronics was faulty however and I had to buy a new one.

jennifer P.
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Customer did not leave a comment.

robert L.
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Customer did not leave a comment.

Larry D.
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Absolutely nothing, I commented to the guy running the desk that this was the cleanest and most professionally run U haul franchise I had ever been in. Gord at the desk was very knowledgeable about the equipment and the paperwork was a breeze. Highly recommended .

CHRIS S.
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Second time with this outlet, and once again it was a pleasure. Will use this dealer again!

Jaret J.
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Customer did not leave a comment.

CHRIS D.
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Customer did not leave a comment.

Victor G.
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Nothing. Doug was friendly and professional. Close to my home so I’ll be renting here. Thanks UHaul.

lisa R.
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The gentleman who helped us was very professional, kind and informative. He knew the business and answered all questions, very competent.

James C.
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Greta service, very clean truck.

william L.
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Customer did not leave a comment.

Kim N.
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Above and beyond knowledge and customer satisfaction! Very please with staff and how convenient location is. I have been renting only from this location because they have always made the experience stress free and friendly service always.

Hubert M.
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Customer did not leave a comment.

Christina H.
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Customer did not leave a comment.

Christine M.
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The truck was cleaned and ready to go when we arrived. The clerk was polite and knowledgeable. The processing was rapid and I was on my way. There were no surprise charges.

Chris Z.
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Everything done in ladysmith was good. However when i phoned the 1 800 number and was in contact with someone from nevada I was qouted a far less price than i payed, as well told the truck seated 5 and it only seated two so we had to take extra trips and pay for the extra kilometers on top of higher price than qouted. The fellow in ladysmith was very accomidating and facility well run but this cost me way more than budgeted for as well added more time to my schedule throwing everything else on hold. I would appreciate some sort of customer promo to allow for a good promotion for uhaul, however as we stand now budget is ahead on the perks for good customer relation and interaction between centres.

JAMES S.
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Customer did not leave a comment.

timothy W.
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The mobile online "check-in" to get the code for the key lock-box did not work. Uhaul web site did not recognise my location even though I was stood right next to the truck. The web site just kept sending me back to the "complete your reservation" page.

Braeden L.
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Need a holder for a cell phone tablet or GPS so hands free driving

Brent S.
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Customer did not leave a comment.

JACK O.
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Everything was great. It was very way day, so having the covered u-haul trailer was wonderful

Stuart W.
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Make sure that both parties are aware of the mileage usage. 1 of us was think in km and the other 1 was thinking I miles. I ended paying extra for mileage that I thought were covered.

Brandon T.
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Customer did not leave a comment.

DALE H.
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Keep up the great knowledgeable pleasant service. Every person was very good to work with.

TINA M.
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To start, I went in twice for medium boxesI booked my truck two weeks in advance. The day before the reservation I confirmed it only to find that the size of truck I reserved was not available at that location and I was instructed to pick up at a location in the opposite direction and further away. Uhaul charges for kilometers. Not only was it not what I reserved or where, but now it would cost more. The manager offered a smaller truck but it would take two trips instead of one, still costing more. Due to kilometers. The manager worked with me to make the situation better and gave me a better rate on kilometers. He was understanding and accommodating. I cannot say the same for UHAUL. I spoke to a representative on the phone who could only read from a script, heard nothing I said, gave me no compensation and never offered any apology for the inconvenience. When I asked for a supervisor's name, phone and email address to mangage my complaint, he refused. I git angry and he hung up on me. I would recommend Junctiin Storage for their services, at least the manager, but as far as UHAUL goes, I would have liked to have put my own advertisement on the side of the truck while I used it.

John Richard A.
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Customer did not leave a comment.

atley T.
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Katrina R.
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David J.
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Excellent service and friendly staff.

John L.
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Super friendly and made the process as easy as possible. Would definitely use this outlet again.

PIERRE P.
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This truck was amazing! The last one we had we thought was going to break down with all it odd noises. This time the truck was in excellent condition! Thank you!

Jeffrey F.
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Customer did not leave a comment.

Kyle G.
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Customer did not leave a comment.

Joël K.
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We tried to call the 1-800 number SEVERAL times for assistance throughout the day to get questions answered and waited, waited, waited,....still waiting....for someone to answer. We self-returned on-line/cell using your process in hopes that all would work out. I need to say, leaving our trailer unsupervised is a bit unnerving. Not really conducive to 24/7 drop-off. Oh still waiting for someone to answer the phone... The price for simply using it to drive down one way was pretty astronomical. We are at 18mins still waiting for someone to answer the phone. Joël 250-981-5987

ronald S.
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Customer did not leave a comment.

Matthew L.
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very friendly

Lane B.
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The Victoria pick up did not have the trailor as I was promised. If there had been any other alternative available I would not have delt with U-haul and I only use them again in desperation.

Bob B.
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Customer did not leave a comment.

ryan M.
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WILLIAM M.
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Steve R.
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You need Van trailers closer to Duncan and Mill Bay BC.

Ken M.
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gord and jim did a excellent job

Carey H.
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Customer did not leave a comment.

gordon P.
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everything was perfect

John G.
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Just keep being you so glad to be in a friendly city thank u

Ken M.
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jim and gord were very helpful

Robert S.
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Customer did not leave a comment.

Kevin H.
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Back of truck had a large puddle in it at pick up caused by a large leak in the upper front passenger corner of the boxes. I was offered a 15 foot truck instead of the 20-foot truck I had which was not an option and would not fit my stuff so I had to to take it. Even though a 26-foot truck was sitting on the lot. During the move I put a computer on the front passenger seat to keep it dry do to the leak in the boxe of the truck. Only to come back to the computer with a large puddle on it from a second leak in the cabe. Windows and doors were fully closed.

Dion C.
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Customer did not leave a comment.

Alan S.
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EXCELLENT SERVICE !!!!! Regards Al S

JORDAN N.
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Customer did not leave a comment.

Brandon C.
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ANDREW B.
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Customer did not leave a comment.

PAUL M.
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I asked for the Manager to call me a taxi so I could return home after dropping off the truck. Instead of having me wait half an hour for a taxi, he closed up for about 20 minutes while he personally ran me back to town.

Alan H.
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Customer did not leave a comment.

Andrew G.
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KORY D.
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Very friendly staff.helpful and polite.

MICHAEL M.
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give some sort of kms. free most expensive rental I ever had with u-haul...and shortest distance yet most expensive i've paid..WOW...look at previous records of rentals i have done....in Duncan...Naniamo ect.

Peter B.
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The location was a 90 minute drive from my home. Even though there are 3 uhaul locations in Courtenay I had to drive for 3 hours to pick up my trailer for the move. Not impressed!

Griffin R.
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Gord/Jim are excellent examples of great customer service, I would definitely recommend this location and was most appreciative of their great service!

KORY D.
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Customer did not leave a comment.

GORDON M.
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Very friendly and helpful staff. Equipment was ready to go with no worries

sara M.
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Customer did not leave a comment.

Mark J.
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Gord and Jim were awesome. Moving long distance is stressful at best. Pick it up, drop it off, done. Nice. Best regards, Mark Jensen

Dooley N.
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Customer did not leave a comment.

chris M.
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Have the size and trailer requested available for pickup in the city of pickup requested This location was a pleasure to deal with however due to the fact that the city requested for pick up wasn't provided and the size of trailer requested wasn't available I will likely not rent another trailer from u-haul

Jordan G.
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Had to drive 1h30min to pick up the trailer at 445pm when I booked for 9am... No compensation was given and was only told a day before. Effected my moving plans and made the day very stressful.

Gregory C.
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Staff at the location were very positive and helpful. While the Uhaul Website moved my requested pickup to the next town over, the staff at this location made the extra mileage worthwhile.

KEITH D.
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Only item was the price, although acceptable. I was quoted $19.95 plus 49p/ mile. When I went on line to complete my details to save time when collecting the vehicle, I was quoted a completely different price when I tried to sign out and give credit card details. It quoted $89.00 hire + 20/mile. It apparently worked out very similar but confused the hell out of me. Not sure whether it's per mile or per kilometre, that is not very clear. Although overall the total costs for the 250km trip was acceptable.

Mathieu P.
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Person at pick up was very helpful. Your internet ordering system was not. Ended up having to drive half an hour to the next town from my requested pick up, for a larger truck (and therefor higher ferry costs). This ate up loading time, and cost extra for the ferry trip. You need to better link the online system with what is actually available. Your call in line also had me on hold for a solid quarter hour while trying to correct the issue of my requested and guaranteed truck not existing.

JACKIE V.
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Service guy that test drives needs to remember to write the millage down after the test.

Brian J.
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Customer did not leave a comment.

Brandon A.
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Truck needs some work, I'm a automotive service technician and I noticed a few issues with the truck. I know it's the end of the month and it's busy. Just a heads up on this truck we rented. Location and junction staff were great

shelley K.
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Customer did not leave a comment.

CINDY H.
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All was good. Gentleman was polite and helpful. Only concern was we received the truck with 1/8th of a tank. It said on the form to take back with 1/2 tank. Just a circle error I am sure but good for the company. Just extra cost on us.

Alan B.
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Customer did not leave a comment.

Simon J.
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Customer did not leave a comment.

JOHN B.
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Very friendly and helpful stafff,all good.

Ron B.
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this is a well run site in ladysmith very good people there to help.keep up the good work I have used uhaul for years moving always makes the job easier .

John H.
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Provide the same rates to this Ladysmith, BC location that the Nanaimo location ( within 5 kms.) receives. Went to the Nanaimo location and their rate for trailer was $60 verses this location which was over $230. Received the rate only after phone call to regional manager.

NATALIE B.
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Once the truck was driven over the Coqhuallia and delivered to the return location in sorrento I was told that the 26 foot truck was not provided with winter tires and that it was the renters responsibility to provide them or that I as the renter was responsible for carrying chains. Prior to our travels I called and confirmed that the truck would be safe for that specific trip. I was told I would be safe and was not recommended to look into chains. I am beyond thankful that at the end of November I had good weather for my trip. As a single mother of 2 children moving our lives off Vancouver island and over a large mountain range, after I have been told I was safe, what could I have done?? I put mine and my children's trust and saftey into a 'reputable ' company. I do not feel this is good customer service and I feel like my safety was NOT a concern of a company! Natalie Bell

Dan B.
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Customer did not leave a comment.

Jason H.
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Customer did not leave a comment.

Steven R.
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I all good!!!

Diane Y.
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The location was actually closed & we weren't sure where to leave our 26 ft Truck & Auto Transport, but a man was still inside & came out to help us. Very nice of him, as we were new to the area! :)

Jordan N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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