Staff need to inspect returned trailers before the next rental. I showed up to pick up a 6x12 trailer and identified a flat tire. It delayed my plans as I had to wait a few hours for the tire to be replaced. This could have been avoided if an inspection took place earlier that day, preparing the trailer for pick up. Shit happens, but the flat tire could have been identified and fixed well before my scheduled pick up.
Charles B
Supreme Self Storage (Ladysmith)
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ladysmith, BC V9G1L9
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkStaff was there early, courteous, has us set up and going fast.
Robert MNo significant issues encountered.
Angus MVery helpful staff.
Sylvia AYou can supply me the truck i rented at the location selected originally instead of changing pickup locations farther and farther away from my original rental location. My original rental order on July 28th was from a location 3km from my home in Nanaimo BC. I was then called and it was changed to Coombs, BC. I was not happy with this change because it meant an hour drive each way to pick up and return, mileage fees I'd have to pay just to get and return the truck, and additional fuel costs. The order was then changed back to Nanaimo at a new location. The day before my rental I was called again and told my selected vehicle was not available, and I was being moved to another location in Nanaimo farther away again. I had no choice but to accept because I was told the truck I selected would be available at the 4th location. An hour later I was called AGAIN and told that my selected truck was not available at the 4th location, and I was now being sent to Ladysmith, a half hour south of my original rental location. Again, I had no choice to accept this change because I was moving in 12 hours and was forced into a corner by the constant order changes. I AM NOT PLEASED with U-Haul, this entire experience has made me think if I will ever use U-Haul again. If anyone had ever told me that the truck I selected was not available originally, I would have at least had the opportunity and choice to look elsewhere. On top of that, every time I received an email with the changes initiated by U-Haul, the email proudly stated that my rental was GUARANTEED. Obviously not, my rental was changed 4 times!!
Bob M