Customer Reviews for Jupiter Amocco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jupiter Amocco

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Timothy F. on

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Customer did not leave a comment.

trevor T. on

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New service clerks

Vinh H. on

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Jackie B. on

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Dragan C. on

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Carissa C. on

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I was told that I couldnt drop off my uhaul because they had no room, i was told to take it to another location. I told the man (Patel) that my reservation was for this location. He said that's not my problem, that's your problem. Man was very rude and didn't even try to be helpful. I called customer service and spoke with Tracy and she closed out my reservation and told me to give the man the key and get a receipt. I took the key to the man and he stated that he had no proof my reservation was closed, he took the key and proceeded to go check the mileage and gas on the truck. He came back in handed me a receipt that did not have the into filled in. Another customer proceeded to ask him loudly what my problem is. I told her it was none of her business and she proceeded to say "fu*k you bitch". I will never set foot in the Citgo gas station at 3090 Jupiter Blvd Palm Bay Florida. This man has no customer skills and Uhaul shouldn't allow this business to represent them!

Deborah R. on

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Angeline J. on

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Tara B. on

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Update computer more frequently.

Bridget T. on

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I only drove the truck 7 miles total. I kept a close watch on the gas needle and it did not change by the time I returned the truck. Yet they claimed it went down a smidge and then charged me over $20 for a smidge of gas since I didn't put gas in it when I returned it. This is a complete rip off!

Smette P. on

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The agent was not very cordial. It’s a gas station with only one clerk and you have to wait until they get around to service the UHaul customers. When I returned the truck, I had to wait and the agent was RUDE!

AmyBeth T. on

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Be sure customers are aware of the difference between drop off locations with and without staff. Some may prefer one over the other.

Joshua Y. on

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Either have the damn moving blankets in the truck when people pick up, or don’t. But don’t charge them for the damn blankets when they don’t get them! Still waiting for a call back on this after I already called and was told it was taken off before I even started the damn truck. I want my $15 back!!!

caldwell L. on

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Customer service was amazing

Marti S. on

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I got the truck, only 3/4 full tank. And when I left with it, I noticed the mileage was different from what was on the rental sheet, it had almost 10 more miles on odometer than on re,talk sheet. No big deal, when I returned truck, even with more gas than it had when I pick ked up. They insisted I filled it. I used approx 45 miles. Paid for 20 when rented. Out 15 in gas to make it over what I had, again they insisted I filled it, so had to put 18 dollars now in for total of 33 spent on gas!! So they charged me wrong mileage since they won't change that, no big deal, but there is no way I could of used 33 dollars in gas for 40 some miles. So they chathe me almost 35 to 40 more dollars for renting, when I already paid for 20 miles of use, and made me put probably an extra 20 in gas that I should not of had to pay! Overall very unhappy with uhaul, and would not recommend to anyone rent I,g from them. I spent minimum 40 dollars more than I should of had to spend. Very bad customer service at this location, not willing to help in anyway.

Arthur B. on

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Robert S. on

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Steven H. on

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Great customer service. Thank you.

Junior A. on

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Maybe offer an hourly rate for 2 hours or less ..

louis P. on

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Keep up the good service. Thanks.

Gregory M. on

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I paid the upcharge for blankets and a dolly but I did not receive either.

Brittany C. on

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Everything went fine but your insurance is a scam. I was basically told if I didn't get it I'd be responsible for any damage already on the truck. So I paid not for insurance against MY use of the vehicle but insurance against dishonest, disrespectful, and scammy practices. I'm super pissed that I paid for it knowing I was going to use the truck for an hour and there was a .0000001% chance of anything happening to the truck in my posession. Very irresponsible and shady practice on U-haul's behalf.

carl B. on

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Michelle S. on

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Doesn't make a difference to tell you because it is not going to change anything. I will never use UHAUL again.

douglas S. on

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The price per mile is a little steep. U-Haul should consider charging for time rather than for mileage.

Bob S. on

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Tara M. on

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the store I picked my uhal up from wouldn't except cash because the person I ordered it from wasn't clear on the phone when it was ordered because.i was told I payed for the truck. I wanted a hour and a half to get it sorted out. horrible experience

Debbie P. on

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Communication could be much better. The lady at first seemed to be mad that I had changed my request earlier to have my son in law to drive the truck. She could not see the information that I requested fromm the 800 # I called. I spent longer then I expected waiting to resolve the issue. I finally said I would go ahead and drive it. It was just big mix up which would not have happened if communication between each party would be better.

urvish P. on

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Good customer service

Junior A. on

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I had a good experience , I just had to use a bigger truck than I needed ,but it was what they had available and I got my task done .

JAZMIN G. on

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These convenient store people are not professional, not courteous or able to handle customer needs. The owner had no idea what a dolly was. This man couldn't even do the order properly. An order i had already done online. I was in this store for an hour and a half. He canceled my order 3 times. I had to help him input the order and all the while he was taking gas and convenience store customers, while "trying" to process my order. That caused the charges for the rental to be charged in error on my card. So i had to use a different card. Two charges and no truck yet. I even talked to his support staff to try and get get this resolved. And to add insult to injury, Once i finally got his support staff to complete the order with a courtesy dolly ($10 value) for all my time and trouble, he told me that i couldnt get the dolly for free and he didnt want to give me the keys. Its a shame that this is what uhaul is turning into. These people dont care.

Bao H. on

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