I was charged for a dolly and there wasn't one in the truck. I would like that to be taken off my bill please. Also the computer at that location needs to be fixed.Yolanda K.
Moving Truck Rental in Palm Bay, FL at Jupiter Amocco
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Palm Bay, FL 32909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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It turned out to be a gas station, and I passed it twice thinking this can't be the place. Once I went in and discovered it was the place, the drop off was pretty straight forward. No complaints really, just maybe get a bigger sign saying u-haul. That would cut out any confusion.Cathy B.
Rude, no area to converse with attendant, It is a gas station. I felt like I was in their way.Marie B.
It took 4 days to get co formation and a receipt for our returned vehicle from this location. Never again!!1KATHERINE A.
Nothing. No problemsROBIN J.
The man at the counter charged me for services that was not needed and had a big attitude about it when asked about.sterlin S.
Can't think of anythingROBIN J.
I arrived at this location to drop the truck as the contract stated and a lady with a nasty attitude at the counter said that she couldn't take it due to inventory issues. She didn't call customer service nor tried to resolve the problem; she just said "that is not my problem". Horrible customer service, nasty attitude, loud, no people skills, zero professionalism. I know she does not work for U-haul, but a bit of customer service would be nice.Manuel R.
This is a gas station, all the time we were waiting to book the vehicle out, we were having to keep out of the way,of customers who were coming into the stn /shop. There should have been a separate counter area,. It would seem the counter which is small and unsuitable for uhaul customers and gas stn customerslynore patricia A.
New service clerkstrevor T.
I was told that I couldnt drop off my uhaul because they had no room, i was told to take it to another location. I told the man (Patel) that my reservation was for this location. He said that's not my problem, that's your problem. Man was very rude and didn't even try to be helpful. I called customer service and spoke with Tracy and she closed out my reservation and told me to give the man the key and get a receipt. I took the key to the man and he stated that he had no proof my reservation was closed, he took the key and proceeded to go check the mileage and gas on the truck. He came back in handed me a receipt that did not have the into filled in. Another customer proceeded to ask him loudly what my problem is. I told her it was none of her business and she proceeded to say "fu*k you bitch". I will never set foot in the Citgo gas station at 3090 Jupiter Blvd Palm Bay Florida. This man has no customer skills and Uhaul shouldn't allow this business to represent them!Carissa C.
Update computer more frequently.Tara B.
I only drove the truck 7 miles total. I kept a close watch on the gas needle and it did not change by the time I returned the truck. Yet they claimed it went down a smidge and then charged me over $20 for a smidge of gas since I didn't put gas in it when I returned it. This is a complete rip off!Bridget T.
The agent was not very cordial. It's a gas station with only one clerk and you have to wait until they get around to service the UHaul customers. When I returned the truck, I had to wait and the agent was RUDE!Smette P.
Be sure customers are aware of the difference between drop off locations with and without staff. Some may prefer one over the other.AmyBeth T.
Either have the damn moving blankets in the truck when people pick up, or don't. But don't charge them for the damn blankets when they don't get them! Still waiting for a call back on this after I already called and was told it was taken off before I even started the damn truck. I want my $15 back!!!Joshua Y.
Customer service was amazingcaldwell L.
I got the truck, only 3/4 full tank. And when I left with it, I noticed the mileage was different from what was on the rental sheet, it had almost 10 more miles on odometer than on re,talk sheet. No big deal, when I returned truck, even with more gas than it had when I pick ked up. They insisted I filled it. I used approx 45 miles. Paid for 20 when rented. Out 15 in gas to make it over what I had, again they insisted I filled it, so had to put 18 dollars now in for total of 33 spent on gas!! So they charged me wrong mileage since they won't change that, no big deal, but there is no way I could of used 33 dollars in gas for 40 some miles. So they chathe me almost 35 to 40 more dollars for renting, when I already paid for 20 miles of use, and made me put probably an extra 20 in gas that I should not of had to pay! Overall very unhappy with uhaul, and would not recommend to anyone rent I,g from them. I spent minimum 40 dollars more than I should of had to spend. Very bad customer service at this location, not willing to help in anyway.Marti S.
Great customer service. Thank you.Steven H.
Maybe offer an hourly rate for 2 hours or less ..Junior A.
Keep up the good service. Thanks.louis P.
I paid the upcharge for blankets and a dolly but I did not receive either.Gregory M.
Everything went fine but your insurance is a scam. I was basically told if I didn't get it I'd be responsible for any damage already on the truck. So I paid not for insurance against MY use of the vehicle but insurance against dishonest, disrespectful, and scammy practices. I'm super pissed that I paid for it knowing I was going to use the truck for an hour and there was a .0000001% chance of anything happening to the truck in my posession. Very irresponsible and shady practice on U-haul's behalf.Brittany C.
Doesn't make a difference to tell you because it is not going to change anything. I will never use UHAUL again.Michelle S.
The price per mile is a little steep. U-Haul should consider charging for time rather than for mileage.douglas S.