Customer Reviews for Jus Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jus Storage

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Scott W. on

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BEN D. on

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Ryan L. on

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Service was friendly and very helpful.

Larry F. on

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Ida M. on

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Chuck D. on

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No problems... staff was helpful....

Charles D. on

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Fix the leak in the cabin roof. The truck cabin leaked when it rained

Joseph E. on

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Explain that one way rental rate is based on mileage to destination. I was led to believe that I rented the truck for 2 days and as long as I returned the truck with the same amount of fuel, mileage was unlimited. I took a small side trip to drop off some furniture and when I returned the truck, I was charged for excessive mileage.

Walter H. on

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All personnel were very professional

ROGER P. on

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Nothing. Service was very professional and friendly.

Bob C. on

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Trent N. on

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Jeff H. on

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General L. on

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IHOR H. on

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Jack provided outstanding customer service. He was cheerful and took charge of the hookup and safety checks.

Bruce O. on

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Quick and easy turn-in.

WAYNE N. on

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Customer service was wonderful and courteous. Truck was clean when it was picked up. Rate was reasonable. Office lady was especially kind and provided answers to all questions. Very professional.

franklin H. on

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Drove total of five (5) miles to move an office uhaul charged me $13+ for 3 gallons of gas. That's .75 gallons per mile. You can be assured I and my company will NEVER rent from uhaul again. Also, I will be posting receipts, opinions, backed up by uhaul documented facts to warn people of your deceitful ways.

John B. on

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Customer should be told on the phone that his driver's license will need to be photographed and his/her credit card should be on their person even if the credit card number was taken beforehand over the telephone.

Ihor H. on

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Richard C. on

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Catherine W. on

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Grimes J. on

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Past experiences the on staff person would help guide vehicle to trailer and also actually hook up trailer and chains in the proper manner. This did not happen. Had to do it all myself. Perhaps she was a new person but should be there either way to help guide hook up.

Terry I. on

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Gary B. on

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Ellen H. on

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Jeffrey M. on

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I was told the FAs was “on full.” In actuality, the gas needle was less than 7/8 full. When I turned the car in, I filled the tank until the auto-shutoff. At that point, the needle indicated past the full mark. This is unfair...I likely put in more than $7 of fuel that wasn’t in the tank during pickup.

Rhonda G. on

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Jeffrey G. on

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Joseph T. on

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The manager went over and above to help us .

Richard B. on

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Shem G. on

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Anne P. on

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Tamara F. on

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RICK J. on

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oliver H. on

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David S. on

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Make sure renters have the correct ball on the hitch - I had a 2/ and half inch and needed a 2 inch which I got but could have done it in advance had I known.

Luis V. on

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william H. on

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Only complaint - the driver side mirror was frozen in place - not able to adjust.

Charles D. on

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Great people easy to work with

Phillip M. on

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Donald H. on

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Was told we could drop off at any Uhaul at no charge from Largo Office Complete hassle office closed no service via phone 45 min from my home and trailer lights didn’t work

Trevor A. on

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Salesperson was great. Quite personable and friendly. Also very informative. Will be my go to for U-Haul needs in the future.

Joann M. on

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Peggy went WAY out of her way to make sure all of my needs were met over the holiday weekend. I couldn't have done my move without her!!

DAN H. on

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JAMES C. on

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None at this time

Joan B. on

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This was a great rental.

RANDALL W. on

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My BEST U-HAUL EXPERIENCE EVER. Highly recommended U-Haul location. The equipment was ready on-time and the paperwork process is now highly streamlined. KUDOS!

Chelsea R. on

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Joel G. on

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The location was great, the customer service was great. The issue was the uhaul reservation system and how my online reservation was completely messed up and inaccurate. Luckily the location staff was able to fix everything and send me on my way without any issues. The staff patiently worked through getting my reservation right and ensuring that I had what I originally reserved. Small time delay but not a major issue.

Walter H. on

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Very knowledgeable personnel

Andrea W. on

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Kenneth L. on

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Adelheid S. on

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Easy drop off, convenient, and quick.

Mike M. on

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Jonathan S. on

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Only issue was that the UHaul site kept going down and many folks had to wait and also come back just to get their reservations completed!

Jonathan C. on

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I am retired military and did not get offered a military discount for my rental. I was told I had “to ask for a military discount” when I got the rental. Really! I had no way of knowing this discount was offered let alone being that veteran who always expects discounts. I think you should advertise the discount on your web site and the franchise owners should ask if you are military, especially in a “military sub-community” like ours that uses UHaul all the time.

Donald C. on

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Richard D. on

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DAN H. on

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Gary S. on

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Susan H. on

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Check out was totally inaccurate. It was supposed to be a one way trip to Huntsville, Alabama

Helena G. on

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SEAN L. on

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Wonderful customer service. Would recommend to anyone. Thank you

CLIO C. on

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The app for after hours pick up DOES NOT WORK and delayed my move by several days

Christian C. on

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Such friendly staff, beyond helpful, and understanding. I had an issue with a local car dealer that interfered with the reservation process, however, very understanding of the situation and I'm very appreciative of the 5-star treatment received.

Randall I. on

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brendan K. on

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Very helpful and efficient. Best experience of all U-Haul locations I have visited.

Colleen W. on

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ashley C. on

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Peggy is EXCEPTIONAL and should be recognized for her impeccable customer service!

brett S. on

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This Uhaul is a great place. The lady working felt bad for how the Boone Uhaul treated me. She was upfront and honest and a pleasure to talk with.

Karen Y. on

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David C. on

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Patrick S. on

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Randall I. on

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Cori O. on

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Robert B. on

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Christine F. on

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Keep up the good work, thanks!

Dan H. on

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Brian D. on

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William T. on

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Robert S. on

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Julia E. on

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Great customer service, professional and very helpful. Highly recommend Jus Storage.

Jeffry J. on

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micheal S. on

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Marisol R. on

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Bryan L. on

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Francisco D. on

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Mark K. on

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James S. on

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John T. on

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Outstanding service under new management!! Thank uou!!

John P. on

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Very friendly staff

Brett L. on

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Derek N. on

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Helen K. on

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The truck was blocked in when we picked up. We had to move a sign and take the truck over the sidewalk. Luckily the truck was on the end. Had it been in the middle, we could not move it. And no emergency number to call. Also, the back door on the truck, slid up and was stuck. We spent 15 minutes prying it loose.

Robert B. on

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Nothing... Great Service, Thank you Peggy! Keep up the great work!.

Darren F. on

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This is the second time I have used Jus Storage for Drop Off. Never an issue and always space to park equipment.

Adam R. on

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Efficient and organized... The owners have excellent customer service and are truly great with the public! Friendly, timely and there were no surprises with our rental. I will use them again and highly recommend them to anyone looking to rent a truck!

Scott E. on

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Maybe a little more room in lobby would be helpful especially when more than one customer is waiting.

Rick G. on

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Customer did not leave a comment.