I turned in my truck early and the dolly and cart before the time I asked and more gas in tank. I received a notification that I needed to check in my carts or be charged 20.00 convenience fee. Your company does not explain this prior to rental.Donna C.
Customer Reviews for Jus Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be helpful if there was lighting available at the parking area for after hours turn-in. You can't get decent pictures of the trailer at night to add to the app for turn-in.Patrick N.
Your reservation system is a nightmare. The website provides in accurate information regarding equipment availability, and my reservations guaranteed a truck which was never available at that location. I had to change my reservation location and product, causing me to be an hour and a half late starting off on the project which had a domino effect for my entire schedule. When I Checked my email I found I had also been billed incorrectly and will dispute the invoice later today. This is the second time I've had a very bad experience renting from U-Haul and I do not intend to rent again.Linton E.
Customer did not leave a comment.LORI G.
Customer did not leave a comment.Neil S.
Customer did not leave a comment.Xavier J.
Truck was clean...It was very old and tired...Front end way out of line..Shocks were worn out...At 150,000 miles the truck really needs some maintenance...TYLER H.
Customer did not leave a comment.AULISA B.
Customer did not leave a comment.EUGENE T.
I recommend providing a vehicle with at least 1/4 tank of gasoline. The vehicle i picked up had less that 3/16 to where the fuel light came on as soon I left the UHAUL facility.Rama F.
Customer did not leave a comment.JEANNETTE G.
Customer did not leave a comment.DANNY M.
Friendly and helpfulLINDA P.
Compared to my pick up location, the drop off location is in great need of upgrading. However, it was convenient for turning in the trailer.Patrick N.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.VILOS D.
Great customer wBARBARA G.
Went beyond expectations by calling me to say I left my phone charger in the truck. Many thanks!Kathy M.
Excellent rental company. Very organized, professional, clean office, and efficient at getting us in and out both at pick up and drop off. Highly recommend Jus Storage!ROBERT D.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.THOMAS L.
Explain more to the customer how things work . U-Haul needs someone who you can talk to without having to wait 30 minutes or longer for helpDEMON A.
Customer did not leave a comment.KIMBERLY F.
Customer did not leave a comment.KENDALL C.
Location easy to find and convenient. The turn in process was a bit cumbersome though using the website for after hours return. While I understand the need for pictures, etc., it took several tries to get the website to accept the pictures and move to the next step even though the pic was clearly show on the webpage as having been upload (I would have to delete them and start over). Likely some kind of software bug or maybe sketchy cell signal. In the end it was done and confirmed but after a hot sweaty day of unloading, it was a tad irritating to have to go though that process.AUSTIN C.
Sorry for messing up the Drop-off stuff!SHARON C.
Customer did not leave a comment.BRUCE K.
Customer did not leave a comment.COREY F.
Great customer service: polite, professional, great communication and follow-through. Highly recommendKERRY N.
Customer did not leave a comment.william D.
The gentleman at JUS Storage was very competent and helpful.Aden K.
Customer did not leave a comment.Adam W.
Gas reading should be accurate. I received only half the moving pads I ordered. Address to return truck should be be specified Front left tire needs replacement Somebody needs to answer phone within 20 minROBERTD E.
Customer did not leave a comment.CALVIN L.
The equipment was in great condition. The lack of cruise control made the long distance trip harder and engine governed below some posted speed limits made keeping up with traffic harder and was frankly a bit unsafe. Would use U-Haul again but would look at other companies offering those features.Susan A.
Gentleman at this location was friendly, professsional and made the transaction easyMegan R.
Great, efficient staff!Linda P.
Super easy pickup and drop-off. Ensured I had all equipment needed on my vehicle. Had the extra part that I wasn't aware I didn't have.ADAM P.
Very bad cell coverage at the location. Took 30 minutes to get the rental. A little better on the return. Still have not received my receipt via email. Though convenient for anytime pick-up the e-process for renting could use some streamlining.Scot F.
Customer did not leave a comment.C'CRET H.
I told him it was not clean andsmelled like smoke He said its ok , and got a can of spray and said that will take care of it....but it did not, dont you have non smoking---- why am i getting charged for storage----i needed to have 3/4 gas but filled It to make sure i would not have to stop again, thinking i would get credit, but i didnt...MARTHA C.
Great experience!LOUISE L.
The attendant came outside to greet us before we stopped the car. He Knew who we are and greeted us with a friendly attitude. Unhooked the trailer quickly, told us we are all done that he would take care of the final check-in.Dale M.
Customer did not leave a comment.KEITH H.
Only received 12 moving blankets when I paid for 24. Didn't realize it until I was already moving.Jonathan O.
Customer did not leave a comment.JONATHAN S.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.EDRIAN S.
No problems...great service!!DONALD P.
Customer did not leave a comment.Sandra L.
Great service! What a location!!PEGGY U.
Customer did not leave a comment.GEORGE M.
Very nice place of businessKENNETH J.
Customer did not leave a comment.JOHNNY B.
Customer did not leave a comment.DARWIN M.
Customer did not leave a comment.PAUL S.
Outstanding customer service.IHOR H.
I wouldn't change anything. Easy in, easy out. Great customer service.JOHN T.
Customer did not leave a comment.Milo B.
Customer did not leave a comment.David E.
Professional, courteous, helpful, understanding.IHOR H.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.LARRY W.
Customer did not leave a comment.MICHAEL WAYNE P.
ONLY PROBLEM RAMP GOT STUCK THEN CAME ALL THE WAY OUT BUT THEY TOOK CARE OF IT AWESOME PERSONAL SERVICE ESP FOR A TECHTARD LIKE MYSELFELVEN S.
Customer did not leave a comment.MELANIE B.
Customer did not leave a comment.RANDY P.
Customer did not leave a comment.HENRY M.
Customer did not leave a comment.JOSE J.
Customer did not leave a comment.CARROLYN M.
Corporate acknowledgement showed a different pickup location which was closed. We had difficulty getting anyone on the phone to help us understand where to pick up the trailer. An hour later we got a local U-Haul location to help us determine where to pick up the trailer. The man at Jus Storage was very helpful and experienced.Darryl D.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.SCOT S.
Customer did not leave a comment.MARK K.
Had the truck I wanted and it was ready when I wanted it. Quick paperwork and off I went.MITCHELL F.
Customer did not leave a comment.MARK S.
No issues...simple return process.Kevin B.
Quick and easy. Friendly check-in.CHRISTINE C.
Customer did not leave a comment.JAMESWALTER H.
Customer did not leave a comment.PETER D.
Customer did not leave a comment.Douglas F.
Customer did not leave a comment.KAREN B.
Customer did not leave a comment.russel B.
Customer did not leave a comment.Dennis D.
Customer did not leave a comment.THOMAS G.
The truck could have been cleaner. Super friendly staff, very helpful.BARBARA S.
Customer did not leave a comment.DERRICK M.
Customer did not leave a comment.JENNIFER S.
I love this location. The staff is friendly and dependable. It is easy to get in and out with a truck, which is a real plus for me!GRACE M.
Owner was very helpful and accommodating.DAVID S.
Improve the entrance.KEVIN M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Savanna B.
Customer did not leave a comment.DENH C.
Great owner/franchisee. Just so helpful, friendly and good natured. Thank you!Kurtis C.
Very friendly, helpful gentleman in the office when I picked up the truck. Truck was very clean! Would definitely recommend!DARRYLLE S.
The low tire pressure warning light came on. I just recommend that you monitor the weather/season and check things like tire pressure as temperatures change.PAUL L.
Customer did not leave a comment.James H.