We use this location frequently and they have excellent service and are very friendly.
PAUL L
Customer Reviews for Jus Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Many UHaul rentals over the past years with college kids and many moves place to place, but this was the absolute worst. The spot that I most typically rent from didn’t have the truck that I needed so this place was an alternate. If I had known how bad it was going to be, I’d have rescheduled this move entirely. Not exactly the friendliest people, felt like I had committed a carnal sin by entering when only one person at the time was permitted. I had no way of knowing that someone was already in there with the TWO people working, i hope you got that. And let’s NOT mention the screw up with the bill adding gas charges, etc to the bill when I had in fact refueled the truck. I have never and would never do such a thing. This trip was for humanitarian purposes helping a family that had fallen on bad times so I knew that it was going to cost me to do a good deed and was ready for that, but not an inflated and incorrect bill, and still haven’t heard from the dealer to offer apologies. So much more to say about this particular dealer but I’ll leave it at that and hopefully never have to use them again
JERRY CSee above
EMMALINE HNo one there for drop off, dirt and gravel lot. Site closed at noon! Never used the app much until the return. Took about 30 minutes to follow directions, take pictures and submit. I should have gotten paid since I did the work of an employee, just like self checkout, terrible! Only needed truck for 2 days, had to pay for a 4 day rental. Returned early, thought a discount might be given or refund of some funds, nope. Did all the work for the return, no one to help/assist after paying a over $800 for the rental. What a huge disappointment. We even agreed to drive 16 miles further to drop off for a discount. We thought someone would be there to accept the return.
CHERI PThe uhaul i was give we found trash inside of it and the tires were very unbalanced the truck leaned to the left straight into traffic was very dangerous driving it the uhaul kept over heating and the ac was almost always out the whole ride so was dying of heat in it the brakes hardly even worked so had to start stopping earlier then need be to prevent hitting someone I hope they fix it before giving that uhaul to someone else cause it was dangours and even still after me telling them they still charged me extra when I should have gotten at least half refund due to it was a safety risk even driving that thing I only started noticing it after I left and was on my way to Alabama had a 8 hour drive ended up turning into a 13 hour because of the issues with and and ended up using 92 extra miles due to I was trying to avoide highways so I would not crash with how much the truck would turn to the left. My arm was killing me the whole ride. Please dont use this place they do not check there uhauls or keep them up to day they a cheap terrible trucks but make u pay a bunch of money for something u are risking ur life in driving. Also the front fender was legit ZIPPP tied onto the uhaul to keep it from falling off so that could have fallen off any second and with all the issues it was probably a set up to make me end up paying more money then I already did for a dangours uhaul truck please fix it before letting someone else use it. I should sue them for risking my life and giving me a truck that had a bunch of very dangours issues that could have caused me my life.
ALEXANDRA SDropped after hours; super easy to park trailer!
JOSEPH CGreat service!!
David LNothing.
SELWYN RHad to go back and forth with the man running the location because we had an unsafe trailer that the brakes would lock up.
KELLY DGreat service.
ILANA SIt seemed to take a long time picking the truck up but the man was nice enough.
CLINTON MI screwed up my reservation, but the manager worked hard to accommodate me!!!!
ROBERTA FVery friendly and helpful. Great experience.
ROBERT DGreat service and excellent customer service!
MANUEL LI had a great experience renting from Jus Storage. The process was quick and easy their customer service with Mrs. Ussery and Mr. Cranford was excellent. I will most definitely recommend this location to anyone that needs to rent a truck, trailer or storage.
James LThe attendance was very pleasant and helpful.
RAYMOND TEntire experience was great.
MICHAEL GOverall service was good. Gentleman was rude to me even though I was paying for the service, he treated me with stupidity and the man was treated with curtesy. He even commented about my treatment.
AUSTIN FOffice was unimpressive. No one was in the office when we arrived. Had to wait a bit.
Jeffrey GAdd Ramp to load trailer. State that the moving blanket cost is rental, not purchase price.
JOHN BExcellent location. Trailer was the correct size I needed. Great job!
BRIAN CLocation employee was professional and courteous. Easy to work with. Will rent again.
JOSEPH DThe brakes and tires were bad and the transmission is going out.
SCOTT MCustomer service is outstanding! The truck needs some serious maintenance: front end alignment, steering in general very loose. The brakes are very dicey. Potentially a safety issue.
STEVEN SLock box drop off
Robert DGreat location, close to my house.
LOREN WIf you are going to support 24/7 equipment rental through the app, it would be convenient if there was a posted WiFi network and password we could use in case of low/bad cell signal… while this location was more convenient, the first one I went to I couldn’t connect to the app… also the lock box code wasn’t correct on my app and I had to call U-Haul customer service and ended up renting a truck bigger than what I needed, costing me much more money in fuel on the trip
Christopher WEverything was great and I will use this location again.
Donald MVery easy process
AMOS MThe service personnel were very friendly and helpful. They bent over backwards to make my rental work and the return was super easy.
WILLIAM Bvery sweet as always
DOLLY MVery friendly operator
WILLIAM HBest customer service!
HOLLY FSteve was very helpful
DANIEL CJUS Storgage in Aberdeen NC was the experience I’ve ever had with a rental unit. The storefront was nasty and the guy working the corner was just as nasty. His service was rude and uninformed. I would never use this location for anything ever again.
MICHAEL WThe check in system is asinine and included the agent cancelling one of my contacts "Because you can't put yourself" despite my license clearly showing that I am named after the person in question.
Andrew KSuper easy
DAVID HAbsolutely nothing - the gentleman that helped was super nice and a good man
COREY HThe only issue I had was that the heat in the truck didn't work and it was very cold that day! Other than that, the folks there are very nice and good to deal with. This is my preferred location to rent from.
JEAN BGreat service
SANDI MFriendly employees. Clean equipment. Super easy process.
ANTHONY IWas a great experience.
GERALD FThis was a worry free event and they made my move very easy. I have used the Aberdeen location twice now and would use them again, no problems and no issues. It was very reasonable priced as well. I am a happy client.
lynne oI did not see any personnel
Linda P