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Gary S
Customer Reviews for Jus Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to go back and forth with the man running the location because we had an unsafe trailer that the brakes would lock up.
KELLY DGreat service.
ILANA SIt seemed to take a long time picking the truck up but the man was nice enough.
CLINTON MI screwed up my reservation, but the manager worked hard to accommodate me!!!!
ROBERTA FVery friendly and helpful. Great experience.
ROBERT DGreat service and excellent customer service!
MANUEL LI had a great experience renting from Jus Storage. The process was quick and easy their customer service with Mrs. Ussery and Mr. Cranford was excellent. I will most definitely recommend this location to anyone that needs to rent a truck, trailer or storage.
James LThe attendance was very pleasant and helpful.
RAYMOND TEntire experience was great.
MICHAEL GOverall service was good. Gentleman was rude to me even though I was paying for the service, he treated me with stupidity and the man was treated with curtesy. He even commented about my treatment.
AUSTIN FOffice was unimpressive. No one was in the office when we arrived. Had to wait a bit.
Jeffrey GAdd Ramp to load trailer. State that the moving blanket cost is rental, not purchase price.
JOHN BExcellent location. Trailer was the correct size I needed. Great job!
BRIAN CLocation employee was professional and courteous. Easy to work with. Will rent again.
JOSEPH DThe brakes and tires were bad and the transmission is going out.
SCOTT MCustomer service is outstanding! The truck needs some serious maintenance: front end alignment, steering in general very loose. The brakes are very dicey. Potentially a safety issue.
STEVEN SLock box drop off
Robert DGreat location, close to my house.
LOREN WIf you are going to support 24/7 equipment rental through the app, it would be convenient if there was a posted WiFi network and password we could use in case of low/bad cell signal… while this location was more convenient, the first one I went to I couldn’t connect to the app… also the lock box code wasn’t correct on my app and I had to call U-Haul customer service and ended up renting a truck bigger than what I needed, costing me much more money in fuel on the trip
Christopher WEverything was great and I will use this location again.
Donald MVery easy process
AMOS MThe service personnel were very friendly and helpful. They bent over backwards to make my rental work and the return was super easy.
WILLIAM Bvery sweet as always
DOLLY MVery friendly operator
WILLIAM HBest customer service!
HOLLY FSteve was very helpful
DANIEL CJUS Storgage in Aberdeen NC was the experience I’ve ever had with a rental unit. The storefront was nasty and the guy working the corner was just as nasty. His service was rude and uninformed. I would never use this location for anything ever again.
MICHAEL WThe check in system is asinine and included the agent cancelling one of my contacts "Because you can't put yourself" despite my license clearly showing that I am named after the person in question.
Andrew KSuper easy
DAVID HAbsolutely nothing - the gentleman that helped was super nice and a good man
COREY HThe only issue I had was that the heat in the truck didn't work and it was very cold that day! Other than that, the folks there are very nice and good to deal with. This is my preferred location to rent from.
JEAN BGreat service
SANDI MFriendly employees. Clean equipment. Super easy process.
ANTHONY IWas a great experience.
GERALD FThis was a worry free event and they made my move very easy. I have used the Aberdeen location twice now and would use them again, no problems and no issues. It was very reasonable priced as well. I am a happy client.
lynne oI did not see any personnel
Linda PThe whole ordeal was a nightmare! Never again!
Loretta SCruise control would have been nice on our long trip, other than that it was all good.
GERALD AEasy transaction-thank you!
Anna HDropped off during closed hours, plenty of space but no interaction. However, when trying to return the UHaul app crashed several times.
Robert BI was moved around to three locations until I received the truck I requested. The Pennacle location seemed to be the origin of the problem. Furthermore, the truck I drove had a low tire pressure indication and the tire monitor also seem to have a problem. In addition, the window on the driver side leaked air and created a lot of noise.
William EYou’re doin an Awesome job already. I love renting my uhauls from Jus Storage and will continue. Friendly staff and not a long wait time.
VAETTA C