Customer Reviews for JW Autocars
(U-Haul Neighborhood Dealer)

342 reviews

407 N State St   Iola, KS 66749
(Close to W Benton and N State St)

(620) 365-8080

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(620) 365-8080

407 N State St
Iola, KS 66749
(Close to W Benton and N State St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I had to pick up the rental at a distant location. Although I was given free miles for that part of the trip I was still out for my extra time and fuel. And I had little advance notice to make adjustments. I know that you have issues with repairs, delays, movement, and etc. I'm not sure what else you could/should have done differently. Just stating my issue. I also did not get the pads I requested and had to visit several other uhaul reps to find some.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
3.0

Difficult to communicate with the manager and his assistant due to them being hearing impaired. Had to communicate by writing everything down.

Gina P. 
Rating:
4.0

There was no dolly provided. The $14 charge needs to be credited back.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

DENVER W. 
Rating:
1.0

The strap was broken on the auto transport when we arrived to use it. If we hadn't asked for directions on how to hook it up we wouldn't have noticed it until we got it back to our home 30 minutes away and then would have had to drive back again! Apparently it was not inspected when it was delivered to them which caused us to have to drive the truck an hour and half in the opposite direction to pick up the closest auto transport available. This location needs better customer service!!

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
4.0

Customer did not leave a comment.

Heather H. 
Rating:
3.0

Nobody was there it was after business hours when I made the drop off

LEXUS B. 
Rating:
2.0

The guy who took care us, was deaf and it am not against deaf but there could have been a sign stating a deaf person works here so it wouldn't be a weird interaction and it would have been more prepared. Also, he forgot the blankets in paid for. Really not a good location to have a haul but it worked.

Amber P. 
Rating:
1.0

The agent did not know anything about my contract or the equipment. The ratchets on the car transport were almost unworkable. The appliance dolly I asked for was not in the truck. The gas tank was not full.

James P. 
Rating:
4.0

Customer did not leave a comment.

Amilio K. 
Rating:
3.0

Customer did not leave a comment.

ivan C. 
Rating:
4.0

Customer did not leave a comment.

Neta C. 
Rating:
4.0

Agent very helpful and made rental process go smoothly.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
1.0

better communication and attitude

MAURICE H. 
Rating:
2.0

Communication was hard

Wayne A. 
Rating:
1.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

We were very well taken care of. In and out in under 30 min. Return super easy.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Casey P. 
Rating:
3.0

Customer did not leave a comment.

Casey P. 
Rating:
3.0

Was pleased with our local dealer.

Nichole L. 
Rating:
2.0

Customer did not leave a comment.

Jonathon G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

None

Elmore P. 
Rating:
4.0

Customer did not leave a comment.

cody H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

jerry H. 
Rating:
5.0

Customer did not leave a comment.

Mallissa B. 
Rating:
3.0

this location is very slow and unorganized.

Jill K. 
Rating:
4.0

Returned truck early, 05:40 am. An approaching storm necessitated return of the truck in the early am. Once at the return business, it was raining hard! took care of return via drop box.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

jerry H. 
Rating:
5.0

Customer did not leave a comment.

Sara J. 
Rating:
2.0

Provide clean truck, ours was very dirty outside with mud and dust which I had to clean to be able to see out windows safely. The truck had a very worn tire in the rear which concerned us.

Jose N. 
Rating:
3.0

The customer service attendant could not communicate with me. I had questions about my reservation and we could not communicate, he was disabled, hearing and speaking. It was frustrating for both of us.

Sam H. 
Rating:
3.0

Customer did not leave a comment.

Jeanette O. 
Rating:
3.0

No comment

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Kerri G. 
Rating:
2.0

The person that waited on us was deaf and it was very hard to communicate with her , rather frustrating, but it wasn't her fault at least she was trying , when we got there 2 men were sitting in a truck watching us and it ended up being the man that owes the place , there was clothes on a couch like someone is living there , then when we returned it no one was there place all locked up and this was an hour before they were to close. Had to call uhaul on what to do. That being said after we got the truck I had to call uhaul 2-3 times to keep it longer and was treated very well by the staff I talked to. They were nice , friendly and helpful

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
3.0

Customer did not leave a comment.

Rhonda C. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
3.0

Need someone to explain everything better.

Rhonda C. 
Rating:
1.0

Have a person there to assist in pick-up and drop-off of the truck. I reserved 10 moving blankets, but couldn't get them because no one was there. I do not like the self pick-up and drop-off. If I have to do all the work for them, I should be compensated. Also, the place was junky and dirty.

Steve G. 
Rating:
3.0

Customer did not leave a comment.

amanda S. 
Rating:
3.0

When I picked up the truck it showed it had little less than 1/2 tank of gas. The truck only had 1/8 of a tank of gas. I dropped it off with 3/4 a tank. I did tell the rental folks but they did not seem that concerned. I wish I would have looked before I drove off, but I didn't so I ended up spending way more in fuel than I should have.

Stacie P. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Friendly and polite staff.

Gayle M. 
Rating:
2.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

The gentleman used a phone to take a picture of my license, front and back. I am not real comfortable with that. How do you ensure this information is deleted from their personal phone? What if he lost his phone or it was stolen?

Stacie P. 
Rating:
4.0

Be patient and courteous it's a small business competing in a large world they are doing a good job

Daniel S. 
Rating:
2.0

The business failed to be open during posted hours. Had to drop trailer off and hope for the best. Great trailer bad business.

Amanda J. 
Rating:
3.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

FRED A. 
Rating:
3.0

Don't make them drive over an hour and half to go pick up a uhaul after reserving a Uhaul more than a month before the date.

Taylor L. 
Rating:
3.0

Clean the inside of the trucks

Ronald K. 
Rating:
1.0

I was a day early arrived at 7:30 a.m. I waited until 9:00 no one was at the office. Went to Walmart and came back still no one was around. I unhooked the trailer RV 1646 B and took a picture of the trailer at 406 N. State Iola, Ks. I feel U-Haul could use the text so us consumers can alert you the when the trailer has been returned.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Taylor L. 
Rating:
5.0

All went well. Very friendly and helpful folks.

Todd W. 
Rating:
3.0

I had some trouble understanding the worker there but he seemed kind and friendly.

Devin C. 
Rating:
4.0

Do a better job of measuring the gas accurately. I was told the by a service person whom I called the milage driven was 40 miles. They asked me to put in 12.5 gallon of gas. I don't think even this large engine gets that bad of milagel.

George B. 
Rating:
5.0

Wonderful people and service would recommend to anyone

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Fast and friendly service

Alan G. 
Rating:
4.0

Everyone was supper nice and helpful.

Debbie A. 
Rating:
1.0

I think this location is being run by incompetent complete morons. Seriously felt like I was just stared at when I went to drop off. There was an open sign but the person there wAs not an employee was elderly and I think had Alzheimer's. I am not being funny I really think the elderly gentleman there was some kind of dementia. I was then forced to speed almost 45 minutes on the phone with U-Haul to ensure I was checked in for the return. The guy at the location had absolutely no clue on what to do. The store, the lot and the experience left me wondering why a national company like U-Haul would even allow this location to represent their brand. UNBELIEVABLE..

Brian H. 
Rating:
1.0

They put extra charges on my credit card for no reason and they still haven't reversed the charges that they made to my credit card. I will be filing a complaint.

Tyrone W. 
Rating:
3.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS K. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM L P. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
3.0

Customer did not leave a comment.

Trey T. 
Rating:
5.0

Customer did not leave a comment.

jacob C. 
Rating:
3.0

Check in difficult b/c of language barrier. The guy is nice but also showed up late. Truck had not be swept out. It was dirty, not dusty. I had to sweep it out before using to keep our furniture clean. The truck was in good working order.

Thomas P. 
Rating:
5.0

Loved the check in and check out on the app. Made everything much faster!!

David B. 
Rating:
5.0

Derek bends over backwards for his customers

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Lynn E. 
Rating:
5.0

Customer did not leave a comment.

DON G. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
1.0

No one at location,note on the door to call 5 different numbers that no one would answer,nobody around so I wanted for a hour till someone should up that was very rude and would not talk to me. Just told me to park it and leave it,and would not answer my questions. Waiting 1hour for someone made me miss my flight out of Kansas City back home,so I had to get a hotel room and a flight the next day...so I had to spend another 275.00 so I am not happy at all with the drop off location. Very nasty and dirty!!!

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
3.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Lana R. 
Rating:
3.0

I left the truck no one checked it until I was gone.

Daniel D. 
Rating:
5.0

A+

Tony M. 
Rating:
3.0

Customer did not leave a comment.

Frankie C. 
Rating:
5.0

Customer did not leave a comment.

SANDY W. 
Rating:
5.0

Customer did not leave a comment.

denise F. 
Rating:
4.0

Customer did not leave a comment.

Darrell D. 
Rating:
3.0

The establishment was a bit shabby. The online return site was satisfactory.

Lyn C. 
Rating:
5.0

Customer did not leave a comment.

SHARON C. 
No reviews have been submitted for this location.

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