There was no dolly provided. The $14 charge needs to be credited back.STEVEN G.
Trailer Rental & Towing in Iola, KS at JW Autocars
(U-Haul Neighborhood Dealer)
Iola, KS 66749
(Close to W Benton and N State St)
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 10 am - 4 pm
- Sun: 10 am - 3 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Iola, KS 66749
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The strap was broken on the auto transport when we arrived to use it. If we hadn't asked for directions on how to hook it up we wouldn't have noticed it until we got it back to our home 30 minutes away and then would have had to drive back again! Apparently it was not inspected when it was delivered to them which caused us to have to drive the truck an hour and half in the opposite direction to pick up the closest auto transport available. This location needs better customer service!!BRIAN G.
Nobody was there it was after business hours when I made the drop offLEXUS B.
The guy who took care us, was deaf and it am not against deaf but there could have been a sign stating a deaf person works here so it wouldn't be a weird interaction and it would have been more prepared. Also, he forgot the blankets in paid for. Really not a good location to have a haul but it worked.Amber P.
The agent did not know anything about my contract or the equipment. The ratchets on the car transport were almost unworkable. The appliance dolly I asked for was not in the truck. The gas tank was not full.James P.
Agent very helpful and made rental process go smoothly.Glenn H.
better communication and attitudeMAURICE H.
Communication was hardWayne A.
We were very well taken care of. In and out in under 30 min. Return super easy.Steve S.
Was pleased with our local dealer.Nichole L.
this location is very slow and unorganized.Jill K.
Returned truck early, 05:40 am. An approaching storm necessitated return of the truck in the early am. Once at the return business, it was raining hard! took care of return via drop box.Jim A.
Provide clean truck, ours was very dirty outside with mud and dust which I had to clean to be able to see out windows safely. The truck had a very worn tire in the rear which concerned us.Jose N.
The customer service attendant could not communicate with me. I had questions about my reservation and we could not communicate, he was disabled, hearing and speaking. It was frustrating for both of us.Sam H.
No commentMark T.
The person that waited on us was deaf and it was very hard to communicate with her , rather frustrating, but it wasn't her fault at least she was trying , when we got there 2 men were sitting in a truck watching us and it ended up being the man that owes the place , there was clothes on a couch like someone is living there , then when we returned it no one was there place all locked up and this was an hour before they were to close. Had to call uhaul on what to do. That being said after we got the truck I had to call uhaul 2-3 times to keep it longer and was treated very well by the staff I talked to. They were nice , friendly and helpfulRichard S.
Need someone to explain everything better.Rhonda C.
Have a person there to assist in pick-up and drop-off of the truck. I reserved 10 moving blankets, but couldn't get them because no one was there. I do not like the self pick-up and drop-off. If I have to do all the work for them, I should be compensated. Also, the place was junky and dirty.Steve G.
When I picked up the truck it showed it had little less than 1/2 tank of gas. The truck only had 1/8 of a tank of gas. I dropped it off with 3/4 a tank. I did tell the rental folks but they did not seem that concerned. I wish I would have looked before I drove off, but I didn't so I ended up spending way more in fuel than I should have.Stacie P.
Friendly and polite staff.Gayle M.
The gentleman used a phone to take a picture of my license, front and back. I am not real comfortable with that. How do you ensure this information is deleted from their personal phone? What if he lost his phone or it was stolen?Stacie P.
Be patient and courteous it's a small business competing in a large world they are doing a good jobDaniel S.
The business failed to be open during posted hours. Had to drop trailer off and hope for the best. Great trailer bad business.Amanda J.
Don't make them drive over an hour and half to go pick up a uhaul after reserving a Uhaul more than a month before the date.Taylor L.