Customer Reviews for JW Autocars
(U-Haul Neighborhood Dealer)

381 reviews

407 N State St   Iola, KS 66749
(Close to W Benton and N State St)

(620) 365-8080

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(620) 365-8080

407 N State St
Iola, KS 66749
(Close to W Benton and N State St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

gary K. 
Rating:
5.0

Customer did not leave a comment.

gary K. 
Rating:
3.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

The online process was absolutely horrible!!!!!!!!

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Rowdy B. 
Rating:
4.0

Friendly knowledgeable people here. Glad to have them here in Iola.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Julia M. 
Rating:
1.0

Better pick up directions and customer service. I was charged a fee for gas when I filled it back up to where it was when I dropped it off.

Savannah W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
3.0

They were really nice, helpful to their customers in Iola. Uhaul scheduling service didn't do well to help balance their work load though that day, so they were slammed. We waited over 2 hours to get my receipt and get my car loaded onto the auto transport. Needed better instruction to remind customer to not only double check hitch, hitch chains, and front tires but to remind customers at every stop to check the Chain in back under the vehicle. Mine came loose some how & was dangling at end of trip from Iola to Dallas. Thankful the car stayed on the trailer and didn't bounce around too much.

Alyssa R. 
Rating:
2.0

When the scheduled drop Off time is 6 am that's when I am dropping off. Getting charged an after hour fee dropping off when scheduled is bullshit it's not my fault that the location is not open yet that a uhaul scheduling problem.

Matthew R. 
Rating:
3.0

Check in took a really long time and had to start over many times

Kristofer S. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Very helpful personnel.

Janelle W. 
Rating:
3.0

Customer did not leave a comment.

barry B. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
4.0

Everything went veryorganized and smooth.

Kevin F. 
Rating:
2.0

Very difficult check-in

Julie M. 
Rating:
4.0

Great service, a little slow but had everything reedy to take care of picking up the vehicle. Thank you, U Haul, again.

James A. 
Rating:
3.0

Equipment is always clean and ready to go. I'm just thankful to have a UHaul location in town. The owners are very nice and take the time to ensure you are ready and safe before you leave.

Sean L. 
Rating:
3.0

Make sure u bring your cell phone inside or something to write on. The dude is deaf . Still gives u good service and helpful

Jeremy B. 
Rating:
3.0

Customer did not leave a comment.

Andrew L. 
Rating:
2.0

My appointment for pickup was 10am. They didn't arrive until 1025am. The back of the truck has debris from the last rental and was sticky and dirty on a good portion of the floor as if a soda had been spilled and not cleaned up.

Troy M. 
Rating:
4.0

Customer did not leave a comment.

Diana B. 
Rating:
2.0

Customer did not leave a comment.

Dianna M. 
Rating:
5.0

Customer did not leave a comment.

TAMMRA I. 
Rating:
1.0

Forgot the dolly

felicia B. 
Rating:
5.0

Customer did not leave a comment.

timothy R. 
Rating:
5.0

Great people

John W. 
Rating:
4.0

Very friendly and helpful

EVIE T. 
Rating:
1.0

terrible service - not kidding, was really bad, they had no idea what trailer we were needing

Trent B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM EUGENE H. 
Rating:
4.0

Customer did not leave a comment.

BLUFORD P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Clean the building. Area full of dust. Don't have barking dogs chained in the back, they are loud and intrusive. If someone was afraid of dogs this would have been bad.

Wilson H. 
Rating:
4.0

Make a more defined key drop off location (we dropped off our equipment outside business hours)

Katherine S. 
Rating:
5.0

The tires were pretty bald. I was a little concerned about wet weather performance, but thankfully didn't encounter any rain.

Robert M. 
Rating:
2.0

I had to pick up the rental at a distant location. Although I was given free miles for that part of the trip I was still out for my extra time and fuel. And I had little advance notice to make adjustments. I know that you have issues with repairs, delays, movement, and etc. I'm not sure what else you could/should have done differently. Just stating my issue. I also did not get the pads I requested and had to visit several other uhaul reps to find some.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
3.0

Difficult to communicate with the manager and his assistant due to them being hearing impaired. Had to communicate by writing everything down.

Gina P. 
Rating:
4.0

There was no dolly provided. The $14 charge needs to be credited back.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

DENVER W. 
Rating:
1.0

The strap was broken on the auto transport when we arrived to use it. If we hadn't asked for directions on how to hook it up we wouldn't have noticed it until we got it back to our home 30 minutes away and then would have had to drive back again! Apparently it was not inspected when it was delivered to them which caused us to have to drive the truck an hour and half in the opposite direction to pick up the closest auto transport available. This location needs better customer service!!

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
4.0

Customer did not leave a comment.

Heather H. 
Rating:
3.0

Nobody was there it was after business hours when I made the drop off

LEXUS B. 
Rating:
2.0

The guy who took care us, was deaf and it am not against deaf but there could have been a sign stating a deaf person works here so it wouldn't be a weird interaction and it would have been more prepared. Also, he forgot the blankets in paid for. Really not a good location to have a haul but it worked.

Amber P. 
Rating:
1.0

The agent did not know anything about my contract or the equipment. The ratchets on the car transport were almost unworkable. The appliance dolly I asked for was not in the truck. The gas tank was not full.

James P. 
Rating:
4.0

Customer did not leave a comment.

Amilio K. 
Rating:
3.0

Customer did not leave a comment.

ivan C. 
Rating:
4.0

Customer did not leave a comment.

Neta C. 
Rating:
4.0

Agent very helpful and made rental process go smoothly.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
1.0

better communication and attitude

MAURICE H. 
Rating:
2.0

Communication was hard

Wayne A. 
Rating:
1.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

We were very well taken care of. In and out in under 30 min. Return super easy.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Casey P. 
Rating:
3.0

Customer did not leave a comment.

Casey P. 
Rating:
3.0

Was pleased with our local dealer.

Nichole L. 
Rating:
2.0

Customer did not leave a comment.

Jonathon G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

None

Elmore P. 
Rating:
4.0

Customer did not leave a comment.

cody H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

jerry H. 
Rating:
5.0

Customer did not leave a comment.

Mallissa B. 
Rating:
3.0

this location is very slow and unorganized.

Jill K. 
Rating:
4.0

Returned truck early, 05:40 am. An approaching storm necessitated return of the truck in the early am. Once at the return business, it was raining hard! took care of return via drop box.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

jerry H. 
Rating:
5.0

Customer did not leave a comment.

Sara J. 
Rating:
2.0

Provide clean truck, ours was very dirty outside with mud and dust which I had to clean to be able to see out windows safely. The truck had a very worn tire in the rear which concerned us.

Jose N. 
Rating:
3.0

The customer service attendant could not communicate with me. I had questions about my reservation and we could not communicate, he was disabled, hearing and speaking. It was frustrating for both of us.

Sam H. 
Rating:
3.0

Customer did not leave a comment.

Jeanette O. 
Rating:
3.0

No comment

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Kerri G. 
Rating:
2.0

The person that waited on us was deaf and it was very hard to communicate with her , rather frustrating, but it wasn't her fault at least she was trying , when we got there 2 men were sitting in a truck watching us and it ended up being the man that owes the place , there was clothes on a couch like someone is living there , then when we returned it no one was there place all locked up and this was an hour before they were to close. Had to call uhaul on what to do. That being said after we got the truck I had to call uhaul 2-3 times to keep it longer and was treated very well by the staff I talked to. They were nice , friendly and helpful

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
3.0

Customer did not leave a comment.

Rhonda C. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
3.0

Need someone to explain everything better.

Rhonda C. 
Rating:
1.0

Have a person there to assist in pick-up and drop-off of the truck. I reserved 10 moving blankets, but couldn't get them because no one was there. I do not like the self pick-up and drop-off. If I have to do all the work for them, I should be compensated. Also, the place was junky and dirty.

Steve G. 
Rating:
3.0

Customer did not leave a comment.

amanda S. 
Rating:
3.0

When I picked up the truck it showed it had little less than 1/2 tank of gas. The truck only had 1/8 of a tank of gas. I dropped it off with 3/4 a tank. I did tell the rental folks but they did not seem that concerned. I wish I would have looked before I drove off, but I didn't so I ended up spending way more in fuel than I should have.

Stacie P. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Friendly and polite staff.

Gayle M. 
Rating:
2.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

The gentleman used a phone to take a picture of my license, front and back. I am not real comfortable with that. How do you ensure this information is deleted from their personal phone? What if he lost his phone or it was stolen?

Stacie P. 
Rating:
4.0

Be patient and courteous it's a small business competing in a large world they are doing a good job

Daniel S. 
Rating:
2.0

The business failed to be open during posted hours. Had to drop trailer off and hope for the best. Great trailer bad business.

Amanda J. 
No reviews have been submitted for this location.

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