Customer Reviews for K Mini Mart
(U-Haul Neighborhood Dealer)

768 reviews

11335 Kingsway Ave NW   Edmonton, AB T5G0X3

(780) 638-2489

Hours

  • Mon–Sun
    9 am–5 pm

Services at this Location:

Contact Us

(780) 638-2489

11335 Kingsway Ave NW
Edmonton, AB T5G0X3

Services at this Location:

Hours

  • Mon–Sun
    9 am–5 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck was ready and warmed up when I got there. Except for hot coffee and timmies, I could not ask for more.

Alan H. 
Rating:
3.0

The male associate is rude, I was just asking question over the phone and he shouted at me. And he never let me finish my question, always interrupting me.

MARC G. 
Rating:
5.0

Customer did not leave a comment.

Brittney G. 
Rating:
4.0

Customer did not leave a comment.

Wasim A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

Received a text the day before the return date to meet at an unknown location and was asked to text Uhaul when we arrive so that someone would meet us there. We did that and then a person met us there and then we had to follow him behind his car to another unknown location.

Harlend W. 
Rating:
3.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

Kari C. 
Rating:
5.0

Very good service and friendly people

Husam A. 
Rating:
5.0

The uhaul guy was nice and cleaned the back cargo area for me as I'm allergic to straw.

Butch C. 
Rating:
3.0

Please be more patient with customers who are seniors.

Vernon C. 
Rating:
2.0

Drove from Edmonton to Medicine Hat with no wipers or windshield wiper fluid because they were frozen.

Michael A. 
Rating:
3.0

Have your equipment at the office location

George R. 
Rating:
5.0

The man at the service desk awas very professional, helpful and friendly. Thank you

Tamara D. 
Rating:
4.0

The tires on the trailer were in poor condition. The surge brakes didn't seem to be working, but it's difficult to test surge brakes.

Peter D. 
Rating:
3.0

Was not informed of what the difference in price would be before pick up

Michael C. 
Rating:
1.0

The truck had massive scrapping damage on it. There was no walk thru report completed. The deck had white foot marks everywhere. White dust everywhere which is now on my furniture and beds.

Alia J. 
Rating:
5.0

Customer did not leave a comment.

LiviaMaria G. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

We've moved half a dozen family members with trucks and equipment from this location. Staff are great and equipment is excellent.

Marcia P. 
Rating:
3.0

Both times we ordered through this location they did not have the appliance dolly we requested. Trucks are stored off site that is difficult to drive to due to construction in the area.

Meaghan W. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

There was no UHAUL sign at this business making it difficult too find this location, as the UHAUL pick up was within another business. We initially drove past and had to turn around and go back (addresses on this strip are hard to see and it was hard to tell where it was). It would be beneficial to have a UHAUL sign that can easily be seen from the street. The other issue I had was I called 1-800 number to book a UHAUL truck. I was sent a text and had to stop home briefly before picking up the truck and inadvertently left my phone at home. I did not realize that the text sent to me had a link on it to download my license and was necessary for picking up the truck. When I explained that I forgot my phone at home the vendor refused to let me pick up the vehicle - my house was 30 mi drive away. I asked if he could cancel the reservation and start a new one. He said no because I didn't have a phone. I said I have my license and credit card and asked if I can use that. He said no, I don't know you. I told him that I am giving him all the information and didn't understand why there would be an issue if I am still giving him the information and I asked what about people that don't have a cell phone. He said no phone no truck - he sad I'm not going to chase you down if you don't return the truck on time. He was very rude. Luckily my daughter was outside and had a cellphone and we started a new reservation, but this was very inconvenient. We were having some extreme family issues and I was very stressed at the time. If I had to return home to get my phone I wouldn't have made it back in time before the store closed. No one explained that if I did not have my phone I would not be able to pick up the truck.

Judith S. 
Rating:
5.0

Nothing

Michael C. 
Rating:
1.0

Messed around with fuel fill. Tank half full - drove 50 miles and put in $ 30.00 before I returned. Then the put in another $ 40 dollars So $ 70 to drive 50 miles. THIS IS BULLSHIT

JohnPaul W. 
Rating:
3.0

Customer did not leave a comment.

melchizedek M. 
Rating:
5.0

If there's a trolley that you can provide along with the truck it will be excellent, however our overall experience are good.

Richard L. 
Rating:
3.0

Get more 6x12 or don't confirm that a person has it. And sending the picture saying confirm is a lie Very poor

Jeanette S. 
Rating:
1.0

They cost way to much and charge for another day even for another 2 hours . I would recommend getting movers then paying 200 just for a truck .

Maria B. 
Rating:
5.0

Customer did not leave a comment.

Carissa O. 
Rating:
3.0

Be more polite. Different location for signing in and pick up.

Laris K. 
Rating:
4.0

Customer did not leave a comment.

Karen L. 
Rating:
4.0

Customer did not leave a comment.

mala P. 
Rating:
5.0

I had a fantastic experience with this Uhaul location. The staff were so helpful and professional. They made the process easy and smooth. I will definitely be repeat customer!

Erin W. 
Rating:
1.0

The asshole wouldn't accept trailer for drop off at this location, tried to make me drop it off elsewhere from what was stated on the rental contract, told him that's his problem not mine, just doing what's stated in contract.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
3.0

Make sure the turning lights are working. Buddy guy telling out yep it's good, everything is working, then I go on the road and that's NOT the case? Ya then we have problems. I will NOT recommend this location the friends and family and more then likely not returning until those things get addressed

AJ H. 
Rating:
5.0

Customer did not leave a comment.

Marshall Craig R. 
Rating:
5.0

Customer did not leave a comment.

Parker F. 
Rating:
4.0

So easy to do and great staff.

Linda D. 
Rating:
4.0

Customer did not leave a comment.

Simon P. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Suleiman is a U-Haul All Star! Really has expert knowledge and goes out of his way to make sure everything goes smoothly. Highly recommend this location!

Gabriel F. 
Rating:
4.0

Customer did not leave a comment.

Garry B. 
Rating:
5.0

The agent was very helpful and cheerful

Michel S. 
Rating:
3.0

Facility that has a room for everything so you don't have to drive so far away from the facility to get the unit you're renting

Don H. 
Rating:
5.0

Very friendly worker

Todd M. 
Rating:
5.0

Khalid was a dedicated professional a d made it very easy to have a 5x8 trailer reaudy on time fir pick up.

Antoine C. 
Rating:
1.0

Customer did not leave a comment.

Kendra S. 
Rating:
1.0

Had prebooked weeks in advance. Called to ask to make changes and the guy was rude and quick to hang up. When I asked if it was rented he said "should I delete your reservation?" I said "no". Upon picking up the uhaul, my brother went and they made him pay a deposit which was not mentioned before - in all my time renting Uhauls, I never had to pay more than was the estimated price. When returning the unit, the man yelled at my brother to move the truck - yet he just parked it where he picked it up from. The man was rude to my brother when returning the keys and that put my brother in bad mood. A month later (Sept 2) I attempted to visit the convenience store linked to the uhaul and the man kicked me out and would not serve me. He yelled at me and degraded me and gave me no reason why he was kicking me out. I called Uhaul to make the complaint and they told me that because I wasn't there for Uhaul business they could not do anything about it. clearly this business is representing Uhaul and any customer matter should be of concern to Uhaul. I am very upset and looking at pursuing this further. With all the Uhaul complaints on Google and Yelp, they should be read by the Uhual rep and should remove this store as a uhaul outlet. THEY ARE NOT INDIGENOUS FRIENDLY.

Allison Y. 
Rating:
2.0

Had to go to another site to pick up trailer, could not rent a receiver although website said one could. Staff very cocky and adamant that there was only one way to do install hitch. He also wrapped the chains around the bar between trailer and truck- this is very unsafe and illegal. We changed it after he left.

Kevin T. 
Rating:
3.0

Both back tires were under inflated and the person at the store did not care. The back tires were at 40 and 50 psi, and they should have been 80 psi for this make of van. He asked me to fill the air myself, which I did before moving things. The van was also almost a year behind on maintenance. The windshield sticker indicated it was supposed to go in for a check-up last year. The store person also was not at the location when I showed up to drop off the vehicle, and I had to wait for him to come back. He was generally a nice guy, but the overall experience did not inspire a ton of confidence in the safety of U-Haul vehicles.

Andrew Z. 
Rating:
5.0

Customer did not leave a comment.

Sean D. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Excellent service.

Joseph C. 
Rating:
4.0

There was cardboard on the floor of the trailer that should have been cleaned up

Michael L. 
Rating:
1.0

This location called me to confirm and see if I could come earlier. I could not because i was moving and had the elevators booked at a certain time. When I came to pick up, they had major problems with the booking. I had to wait an hour before i got it. Then they said they would refund me which they did, but they charged me again! Very Upset with this situation

Jules C. 
Rating:
3.0

Nice person. No issues.

Maher J. 
Rating:
1.0

The owner of this facility is rude and I am fairly certain he is ripping u-haul customers off. Charges an outrageous deposit. No one from uhaul mentioned the deposit when booking or reserving or whatever. The guy is a straight up prick.

Kimberlee A. 
Rating:
4.0

Customer did not leave a comment.

vincent S. 
Rating:
1.0

He gave me a fucking terrible customer service... he never has service mind...never use again that branch...

Kwang Jae L. 
Rating:
2.0

Glove box was FULL of the last persons garbage.. not the most friendly or helpful attendant at the counter. Was told the truck HAD to be back before 9am for the next family picking it up or we would be charged $150! so we showed up at 8:30am and there wasn't anyone there to receive it! We'll just use an actual uhaul location in the future…

Carla M. 
Rating:
5.0

Customer did not leave a comment.

Beverley P. 
Rating:
4.0

The truck was at a different location, upon arrival the employee was really far away, almost hiding.. The truck's windshield was extremely dirty..

Csaba F. 
Rating:
5.0

Initial booking location changed my booking at the last moment. The manager in this location was very helpful, understanding, and undoubtedly patient as I was very upset with the last moment change. But he remained calm and was very helpful. Thank you.

Zahin Z. 
Rating:
5.0

He came and assisted immediately.

AINSWORTH W. 
Rating:
5.0

Customer did not leave a comment.

Shuangzhi L. 
Rating:
5.0

Friendly and helpful staff. Vehicle performed well.

Shawnovan F. 
Rating:
3.0

Customer did not leave a comment.

Gordon J. 
Rating:
4.0

Customer did not leave a comment.

Alexandr Z. 
Rating:
3.0

Customer did not leave a comment.

TREVOR B. 
Rating:
5.0

Perfect all around, should include dolly and straps as standard supply, and good tips on loading truck.

Vincenzo R. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Great customer service.

Mark H. 
Rating:
2.0

not helpful at all. I had to disconnect the trailer myself, serviceman did not get out of his car.

Bernard M. 
Rating:
3.0

Was not aware that i had to pick up the trailer from a different location from the address of the Mini Mart. This info should be noted in the booking so I have a better idea of how long the pick-up time will take, which would save me more time.

Bora O. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
2.0

Customer did not leave a comment.

Mike S. 
Rating:
1.0

Keep your vehicles on site and don't just tell the customer to "follow me" and drive like a madman to a random parking lot where you keep your rentals.

Kyle M. 
Rating:
3.0

Customer did not leave a comment.

Donald B. 
Rating:
2.0

The site didn't tell us what kind of connection we needed For the trailer. We could have brought the adaptor, instead I had to pay an additional $30 for the light adaptor. The rental agent also was ride to me but all chummy with my male friend who was driving despite me being the actual client. I found it disrespectful. I wouldn't rent nor recommend this location again.

Arlana M. 
Rating:
2.0

The pick up location did not match where we had to actually get the truck from. The location was closed. My husband wasted almost 2 hours getting the truck. They were calling still wanting it dropped off on time. I was told this was not their problem and I had to call Uhaul customer service. The wait was a minimum 45mins when I called. We were moving, I didn't have time to fuss around with this. We had no wifi so my phone was not working too good regarding using the online service option. We did have to keep the truck longer. At least we were able to drop it off without too many issues.

Gord M. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
4.0

For on line bookings you need to clearly identify locations that are same pick up and return ONLY. I ordered my truck, on line, almost 3 weeks in advance, only to be told it was unavailable and I had to go to Edmonton and pick it up. Adding an hour and a half to my journey. There was NO UNFORESEEN COMPLICATION as was indicated by the scheduling agent I spoke with. By accident I learned the real reason was this agency I was booked with has a rent and return to the same location policy. Uhaul screwed up plain and simple, refused to admit any fault & I covered the extra expense along with enduring the inconvenience. My original booking clearly indicated a pickup in Stony Plain with return in Edson

Judy H. 
Rating:
5.0

Customer did not leave a comment.

Guobin S. 
Rating:
2.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

DENIS M. 
Rating:
5.0

The trailer we were pulling was filthy.

Laurie K. 
Rating:
1.0

The owner is a real piece of work. We didn't even use the van. It literally sat in the driveway and we realized we didn't need it. Check the odometer to verify. And he charged us a cleaning fee? Life is too short to waste haggling with this loser over $25. I will 100 percent tell all my friends and family to stay clear.

Melissa O. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Frances G. 
Rating:
5.0

Customer did not leave a comment.

Reza R. 
Rating:
1.0

Booked Uhaul on june 30 on bulk barn wholesale location in Edmonton at 9pm. After 2 days I got an email that my pick up location is changed to 51st avenue southside. Went to pick it up there but there was no cargo van. Tried calling/texting online support but nobody replied/answered. Booked a cab and went to wholesale location thinking that it might be there, nothing there too. Wandered at both location, it was almost midnight. So, booked a cab and went home. Next day tried calling again got answered after an hour long wait, I explained the disappointing experience I had last night on phone to a lady, she said whoever booked the cargo van before me had extended hold and said they could do nothing about it. She was extremely rude on phone and just asked me to rebook it again and I might get it this time. Absolutely disappointing experience as I wasted my day couldn't move my stuff waited outside pick up locations up until around midnight and wasted almost $100 in cab back and forth as I couldn't get uhaul.

mohit R. 
Rating:
5.0

Customer did not leave a comment.

yann D. 
Rating:
3.0

Customer did not leave a comment.

jolene B. 
Rating:
5.0

The staff at this location are fabulous, friendly and helpful. Everything went smoothly from booking on line to pick up and drop off. I would recommend this location.

Marcia P. 
Rating:
3.0

bad attitude and poor customer service! the guy can't speak English properly and was rude!

Danny M. 
Rating:
4.0

Customer did not leave a comment.

Blake S. 
No reviews have been submitted for this location.

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