Customer Reviews for K Mini Mart
(U-Haul Neighborhood Dealer)

463 reviews

11335 Kingsway Ave NW   Edmonton, AB T5G0X3

(780) 638-2489

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(780) 638-2489

11335 Kingsway Ave NW
Edmonton, AB T5G0X3

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 10 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rene A. 
Rating:
3.0

No furniture pads, glass shards in truck

Mason S. 
Rating:
3.0

The UHAUL itself was one of the WORST I've ever driven. The steering wheel was super shaky, I felt like I was driving the truck through an earthquake. The engine was so loud it sounded like someone had thrown empty soda cans into the exhaust so it screeched and rattled as I accelerated.

Andres D. 
Rating:
5.0

Customer experience at the location was awesome. Truck was filthy inside of the cab and the engine sounded like it was seriously struggling.

Monica W. 
Rating:
5.0

In other opportunities when I have rented on U-Haul the locations set a dolly as courtesy it would be a good idea to do the same

Marlon T. 
Rating:
1.0

This was the worst experience I have ever had with a major company. I did not feel valued as a customer. I felt like my time wasn't worth anything with the amount of hours I was on hold, just to not receive the help I was promised. The store employees said they couldn't do anything the only way to have the issues fixed were customer service which I didn't have time to wait for another hour just to speak with someone on the phone. My my credit card was showing a 300 charge from uhaul before I even had the cube returned and paid my final bill. I'm a single mother of 3 kids leaving a bad situation and this experience thats to uhaul was the absolute worst and most stressful. And my cube van reaked of weed when I picked it up. Didn't have the amount of gas in it I was made to have, I had enough gas to just make it out of the city...and the unit wasn't cleaned.

Ashley-Dawn L. 
Rating:
5.0

Customer did not leave a comment.

Solomon T. 
Rating:
5.0

We received the truck with 1/4 of tank gas and returned with 3/4 of the tank gas. When we asked if we will get a refund it was indicated that not. Possibly provide a credit to the customer with a certain time to use it.

Diego F. 
Rating:
4.0

Customer did not leave a comment.

Ramona J. 
Rating:
2.0

Truck was dirty, engine sounded like it was being over worked, they did not have any of the other equipment I rented such as furniture rollers, dolleys and furniture pads. Last minute notice for not having these moving aids, it made our move a lot longer and much more strenuous! The confirmation call was rude and the only point of the call was to make sure we would get the truck back in time for the next customers. Contacted Uhaul for support and none was given and no compensation was made on uhauls behalf for this inconvenience. A different location might be more accountable and reliable.

Shan D. 
Rating:
3.0

The key drop for after hours return is too small for the standard u-haul keychain. I managed to force it in but then it got jammed shut, so hopefully no one had to drop off after me.

Meghan S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Very rude and unprofessional. They honestly really need more training. Please help them

Adoni D. 
Rating:
3.0

Guy told me he was closed and to come back tomorrow. Since I was going into govt quarantine this wasn't an option. He called another chap in the shop and he told me to just leave the keys which I did; No comparison to the Great Falls site.

Guy G. 
Rating:
5.0

Staff at the K Mini Mart are the absolute best! Very friendly, helpful, and just overall made moving day (which is stressful) a really great day. Thanks for all your help!!

Matthew H. 
Rating:
5.0

😊😊✅✅✅

MARWAN M. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Fast, efficient and friendly. Online check in process was user friendly

Natalia C. 
Rating:
5.0

The truck guzzled gas, i drove about 40KMS and it took about 15 liters of gas!!!

Akshay T. 
Rating:
4.0

Customer did not leave a comment.

Colton P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
1.0

The truck I rented was very dirty on the outside. The store did not have any packing blankets even though we had pre-booked to use a number of blankets. When my wife drove up to the store when I was returning the rental truck an employee came out and without asking her intent curtly told here that "this isn't a parking lot" . I would definitely not recommend the location other than for the convenience of it.

Timothy C. 
Rating:
1.0

Customer did not leave a comment.

Taiyuan Z. 
Rating:
5.0

Amazing service. Owner had my truck ready to go when I arrived - was in and out in mere minutes! Clean truck, great customer service.

Andrew L. 
Rating:
2.0

1) Trailer should have been washed, and it was so dirty I washed it myself. 2) Drop off instructions were ambiguous. Agent directed me to drop trailer off at an alternate location, closer to my home because trailers are 'a hassle' for him at this location, but when I called Uhaul I was told there would be an extra fee to do so. 3) I was surprised being charged an extra day because I picked up the trailer 40 minutes early. While technically correct, and it wasn't a lot of money, it became an annoyance. I would have expected some leeway on this, or at least an explanation so I would have had knowledge of my option to adjust my pickup time.

Cameron D. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

The gentlemen working at this location are laid back and made renting the vehicle easy and simple. I needed to extend my rental twice and they were very accommodating and it was also done with ease.

Derek C. 
Rating:
2.0

The paperwork didn't line up with the actual amount of gas in the tank. Showed it to the guy running the pick up center and he said just fill to what you are taking it out as now there is a bill for fuel. I provided him with a picture of the fuel reading before we left. There was a loose panel in the back of the truck that was a tripping hazard. When we called to ask about extending our rental the cut us off and said the bill will be emailed to us in the morning. The steering on the truck is out of line.

Katelyn W. 
Rating:
1.0

Customer did not leave a comment.

Ugochukwu O. 
Rating:
1.0

The employee that handles this location was absolutely terrible

Ashely B. 
Rating:
5.0

Great

ASAAD D. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

Could not use the share app. Had to wait over 1 hour for someone to show up. The vehicle should not be on the road. The transmission was slippingans surging. The front end suspension was shot as well as the rear. There was an access panel on the floor inside the box that was broken, stepped on it and you almost fell thru to the road, no support under this..(very dangerous). The doors shook as you drove down the road This was a bad rental and I intend to tell everyone I know

Lorne G. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
3.0

I just have one issue. I drove 32 km and when I topped off the gas which came to $25. I think the tank was a little short of being full when I picked it up. (The needle registered slightly below F when I started my trip. When I brought this up with the attendant he dismissed my concerns. I do have the gas receipt and the initial photo of the tank reading to prove it. It was either a little short of being full when I picked it up or the vehicles have poor mileage).

geoff H. 
Rating:
5.0

Customer did not leave a comment.

Gwen G. 
Rating:
5.0

Customer did not leave a comment.

Ashley N. 
Rating:
5.0

Had been satisfied with this Uhaul location, very professional.

Roberto J. 
Rating:
5.0

The trucks transmission was delayed and I would not say it was well maintained.

Kunal M. 
Rating:
1.0

This K-mini mart, Edmonton location is doing fraudulent business. I returned the truck within 3 hours but the local dealer charged me for 3 days though I did everything perfect , and I have photos evidence. The local dealer is rude, unprofessional, and liar.

Md Zakir S. 
Rating:
1.0

Did a 24-7 truck share and the keys were locked in the office as it was after hours. Ended up having to go to another location.

Bretton F. 
Rating:
3.0

Customer did not leave a comment.

Catherine S. 
Rating:
5.0

The uhaul representative at this was location was extremely helpful and kind :) highly recommend

Madison D. 
Rating:
5.0

Representative was fantastic and very pleasurable to deal with! Will be back!

Jason I. 
Rating:
1.0

Person behind the counter extremely rude

Marvin P. 
Rating:
4.0

Customer did not leave a comment.

Trent C. 
Rating:
5.0

Customer did not leave a comment.

jomha A. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Quick, courteous and professional. Good variety of rides available. No more than 15 minutes between walking in and being on the road. Clean low km unit. Return was just as easy. Highly recommended.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Great customer service and accommodating to my needs! Thank you!

Penelope G. 
Rating:
1.0

Just awful customer service. Booked online for 3 days and on the day of the move was told: "we don't have a truck for you. You may call customer service if you want."

Andrei K. 
Rating:
3.0

Customer did not leave a comment.

Sourav C. 
Rating:
5.0

Original pick up location was closed at the agreed time, nobody didn't inform us about that. We sitting and waiting almost one hour near the closed door. Only after my call another location was proposed, as a result we lost time and money (loading crew charges). VERY poor customer service over the phone!

Olexandr R. 
Rating:
5.0

the people K MART are so friendly and helpful their service was great and quick. Thank you

Esays O. 
Rating:
1.0

They were fraud

Yongchan S. 
Rating:
1.0

Customer service was horrible

Leo G. 
Rating:
1.0

The first man I dealt with was rude and not helpful. They park the uhauls on the residential streets which requires a walk of about two blocks. I live in a cold climate and the uhaul was frozen and I had to sit there for about 10 minutes while it heated up. The man I spoke with on support was awesome and the man who took my keys at the end of my reservation was very nice.

Alyssa S. 
Rating:
2.0

No brush was provided to clear the windscreen of snow. No parking is available on site. Suggestion: provide the minimum needed equipment to safely operate a vehicle during a Canadian winter. Would have even been better if the truck was already cleared of snow.

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

The Uhaul was not ready for me when I picked it up. It was completely frosted without an ice scraper in the vehicle and the equipment I rented I had to bring out myself. When returning the vehicle, the owner was extremely rude for no reason and would not take back my boxes because I purchased them from a different location. I asked if I could return them at any location and they told me yes. My partner also lost his phone and the owner of this branch was extremely unhelpful and again rude. I used another location the day before and had a very positive experience so this was very disappointing.

Jami C. 
Rating:
5.0

Customer did not leave a comment.

Ovie O. 
Rating:
5.0

Fast. Courteous. And very understanding to needs

Terance L. 
Rating:
1.0

What is the point of having things done online when I was told I wasn't going to be charged another day. I was extended the time online, only to be charged at the store more

Jonathan B. 
Rating:
1.0

Customer service was terrible. Outside of vehicle was dirty.

Pamela M. 
Rating:
3.0

Customer service training for after-hours returns. Also, after-hours attendants should wear identification to indicate they authorized to retrieve the vehicle from a customer.

Heidi E. 
Rating:
3.0

Equipment was okay, but the associate 5here was very rude, didn't even wanted to talk.

G M MASHRUR E. 
Rating:
4.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

Nikolas B. 
Rating:
4.0

Customer did not leave a comment.

Jesse Y. 
Rating:
5.0

Very clean environment, professional staff and very helpful. Will definitely goto this location again for next Uhaul rent.

ashesh P. 
Rating:
5.0

Very flexible and relaxed staff. Hassle free experience.

JOSE B. 
Rating:
4.0

Customer did not leave a comment.

Mary-Lee B. 
Rating:
5.0

Customer did not leave a comment.

Ved V. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Very easy to find and very friendly staff

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Ashwin C. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
2.0

Customer did not leave a comment.

Tariku T. 
Rating:
3.0

Customer did not leave a comment.

Peeyush N. 
Rating:
5.0

Pick up was on time, and all rental equipment was available. The owner was very friendly, helpful, and answered any questions. Made a stressful move so much better. Drop off was quick and easy. Amazing experience. Would recommend this location

Wayne L. 
Rating:
4.0

I reserved a dolly and was charged for one but there was no dolly in the uhaul when I went to start my move. Dropped the unit off and had to use the key drop so could not express this at drop off time. Hopefully this can be resolved.

Andrew C. 
Rating:
5.0

Very easy and fast.

Neil A. 
Rating:
1.0

I was late for 25 minutes, they canceled my reservation, they took me out from the store, when I asked for the manager to get the explanation why that happened they refused let me in very very bad way, if I want to rent again a truck this is the last place in my mind, if somebody ask me about this place or about the service there I totally going to say stay far far away from this place, super rude, is sadly uhaul have representatives like this person

Erick Denys C. 
Rating:
5.0

Change out the speedometers for your Canadian market. The USA model vehicles pose some problems. Most notably, the speedometer shows kilometres in tiny grey numbers that are hard to see, and a range of 10 km is obscured by the the over-wide needle, making it hard to keep to the speed limit - a safety issue. In addition, the pricing per mile is just confusing. It would also be helpful to show metric dimensions in your signage: the canopy at the gas station (and other places where clearance is an issue) shows the height in metres and your truck box height is in feet.

Larry D. 
Rating:
5.0

It was very clean except for inside windshield.

Johannes D. 
Rating:
3.0

Customer did not leave a comment.

Jaroslaw O. 
Rating:
1.0

No one was available to provide keys when I arrived to pick up the vehicle. Had to wait 35 minutes.

Logan M. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

This location closes at 4 pm on Sunday.

Karen X. 
Rating:
5.0

Customer did not leave a comment.

Robyn S. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
1.0

More clean and sanitized need to be because off COVID and check the working condition

LULZIM A. 
Rating:
5.0

Customer did not leave a comment.

Racquel C. 
Rating:
2.0

I feel that the truck should be updated to have cruise control and more modern electronic features

Eric E. 
Rating:
5.0

Customer service was excellent

Richard W. 
Rating:
1.0

Poor service from this location, but excellent trucks.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Ikenna O. 
Rating:
5.0

Customer did not leave a comment.

Abdulazez M. 
No reviews have been submitted for this location.

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