Customer Reviews for K Mini Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

Hi U-Haul CS, Please note that I received unsatisfactory service with this latest U-Haul provider, Kingsway Edmonton Alberta location, as while the trailer and availability was good, the service was lacking as per follows: I checked tire pressure on trailer and found out one tire was at only 30 psi instead of recommend 55-60 psi, I immediately notified the U-Haul vendor, and he said that he couldn't touch the trailer and it was my responsibility to take care of this...!? I exhausted my own portable air compressors batter just filling the pressure of this one tire. In a previous (last week) and recent U-Haul experience, at the U-Haul at South Center Edmonton Alberta, provided excellent service, as when I pointed out the low tire pressures, they directed me to service area and filled the tires out for me, and as a bonus reduced my rental rate by $10. I hope U-Haul improves this service and also credits me back for my extra efforts to make the trailer safe to tow on the highway. Regards, D. Garcia 780/965-4834

Rating:

5.0

all good

Rating:

3.0

There was a weird smell

Rating:

5.0

Very good service

Rating:

1.0

The drop off location behing at the hotel with no clear instructions that the office was not located at the same place was really annoying it took me 1/2 an hour to find the office. There should be better signage at the drop off location.

Rating:

2.0

The person behind the counter made me wait was a bit rude I did everything on ny mobile then I go inside wait 5 or 6 min just for him to verify my ID and credit card wich I did 5 min prior in you're app so doing things twice wasting my time

Rating:

5.0

Everything was great!

Rating:

5.0

They were very helpful in helping me unhook trailer

Rating:

2.0

The website rate and the rate charged were vastly different. A van renatl of 133.00 for a five hour rental is a total rip off.

Rating:

2.0

Customer service was awful. Rude guy.

Rating:

4.0

Pretty disappointed in the truck there was broken glass all over on the ramp and ultimately ended up in my house where my dog walks around, the truck was in poor condition where the door didn’t fully close properly, my experience at the facility was great however I was very unhappy with the condition the truck was in and how I received it

Rating:

5.0

The gentleman who helped me was extremely polite, accommodating and respectful. He walked me through everything I was responsible for as well as the after-hours return process. When returning the van, I had trouble uploading pics to the app, and he said “I’ll take care of it no problem.” Overall, great experience.

Rating:

2.0

The back of the Uhaul was covered in bird shit. I asked the clerk if we could get it washed off before we took it and was told no. Pretty poor experience every time ai go to this location.

Rating:

2.0

73 dollar for renting a small truck, wth, i overpaid for gas didn’t got any credit back,

Rating:

3.0

Picking up a vehicle was an almost empty tank is frustrating.And annoying.

Rating:

4.0

Be more clear about depot open hours or potential need to self-serve check in.

Rating:

5.0

Great customer service.

Rating:

5.0

Nothing everything is perfect excellent Coustoumer service

Rating:

3.0

I made a reservation online and was contacted very quickly by phone. I don't understand why, if the order was made online and all the information was provided. Oh well, you show you care about the customer. I clearly stated the start time of the rental car when ordering, but when I went to the online booking confirmation page, the start time was automatically reset to noon. Kindly fix this flaw. The company employee who served me was polite, courteous and explained everything in detail. But my disappointment is that I was returning the car before the deadline and had to wait for an employee for about an hour and no one answered the phone. Yes, there was a sign posted advising of possible unavailability, but not for more than one hour.

Rating:

1.0

The cleanliness of the the facility was concerning, borderline considering calling the health inspector.

Rating:

1.0

Read above.

Rating:

5.0

All goods.. specially the Filipina lady at 51 rooper road..very very nice and helpful.. thank you so much

Rating:

5.0

Everything is fine 🙂 👍 👌

Rating:

3.0

I followed the directions on the UHaul app to the drop off location. Nice picture of the place. It took me to this location. However on arriving, I was told I could not drop the trailer off there. I had to go to their secondary storage location a few blocks away. Apparently, according to the K Mini Mart person, I did not read the email directions. What email when all you need is the app?

Rating:

4.0

good service and help

Rating:

3.0

The trailer was not at this location and we had to drive a further 10 minutes to get to the actual equipment location.

Rating:

5.0

Renting agent was very professional

Rating:

2.0

Attendant was little abrupt and hard to understand. Not very helpful either.

Rating:

3.0

doesnt have enough parking space, I was told to move the truck and park it by the street

Rating:

5.0

I took back the trailer two days early and received no credit to the rental. Can anyone tell me why??

Rating:

5.0

The 5'x8' trailer was great. The attendant drove to another parking area to get the trailer, but help with hooking up and answering questions. Easy to load, unpack, drive, hookup, safe with operating lights and chain. Fast!

Rating:

1.0

I was already annoyed that my pickup location was switched without my confirmation. To add to that I had to walk over 10 minutes from their shop location to where the lot where the truck was actually parked.

Rating:

1.0

The drop off location is first of all listed under the wrong address. We dropped the trailer off at the listed location, called to say we had done so and the manager threatened to charge us with a wrong location drop off if we did not hook the trailer back onto our vehicle and drop it to the location of his choice, which was a hotel parking lot, again with no human to speak with in person. Everything was done over the phone and in text. We had no real way of proving that we had dropped off the trailer other than the pictures that we took. The manager was extremely rude! Never again! Extremely inconvenient and frustrating!

Rating:

3.0

The dealer took forever to send me a receipt and he was extremely rude on the phone...EXTREMELY RUDE

Rating:

3.0

Someone came and got upset with me based on where I parked my vehicle but there are no signs to indicate where to park so I didn't know I was parking somewhere I wasn't allowed to.

Rating:

3.0

Having the equipment onsite instead of having to drive to another location to five minutes away to pick up trailer.

Rating:

2.0

If you run a business that involves equipment and vehicles you should have enough parking.

Rating:

5.0

Curious, polite, helpful

Rating:

5.0

The customer service was excellent and very friendly.

Rating:

2.0

It was my worst experience of all my previous bookings. There was no equipment in the place of the store, the manager did not explain anything, placed my order and told me to wait outside. Then he got out, got into the pickup truck and told me to follow him. It was too strange. He was driving fast and we could barely keep up with him. If we had stopped at a traffic light, we would have been lost and did not know where to go next. It would have been better if he had warned us about this right away and given the address where the trailer is stored. I hope my review will improve the service in this place to the highest level of U-Haul

Rating:

1.0

Give me back my deposit and please return my $188 over charge for fuel please. I was advised to call customer service with no help and my card still has not received a refund. Why?

Rating:

5.0

The fellow who helped us at pick-up and drop-off was OUTSTANDING!!! He gave REALLY GREAT SERVICE!

Rating:

2.0

Would have given 5 stars but when I told the staff member that I didn't own a mobile phone he treated me like a thief or criminal, and very reluctantly agreed to give me a trailer. I was deeply offended by his treatment of me as I have rented trailers from U-Haul for 20+ years. Even when I told him this he said that he could not take my word and had no way of verifying it in the system.

Rating:

1.0

Do not trust this location! We forgot an item in the truck and, when we went back to get it, they told us nothing was left in the truck. We will never use this location again!

Rating:

3.0

It is very difficult to communicate with this location as no one answers the phone, there is no voicemail or email options. When I was there in person , staff was very friendly. My rental was as expected but had definitely been smoked in also. Met my expectations for price point.