The lot is tight. I used a neighbouring lot to park my personal vehicle during the move. I found the self-checkout experience intuitive and reasonably easy to use.
Michael O
Customer Reviews for K W Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is in a peaceful neighborhood; entrance to the facility is secure and limited to customers; and the staff is super helpful and friendly.
Xuanrui Z | Overall ExperienceThe floor of the truck was dirty with dry mud
Alberto MNice people. Place is sketchy a bit and scary but fine for what I need it for. Other wise then the fact it freaks me out I enjoy renting here & for what I need it for.
Mia S | ReservationThe staff and owners are both amazing. I highly recommend the storage site, it is relatively close to both universities and offers a variety of spaces. It also had the most competitive pricing.
Stuart D | Overall ExperienceGood place to store stuff. Straightforward, no hassle. Friendly staff.
Jordan L | Overall ExperienceThere was no drop box. Luckily some man came out to help us as we were not sure where to park or leave the keys. Next time I would derive to Fairview instead. I hope the drop off was ok. I am not sure about it being inviting. It seemed sceptical
Donna CHarry and Ali were friendly, responsive and helpful with every interaction we had over several months. Harry ensured that someone was available to help with access to my locker outside of work hours, including on a Sunday. It was so refreshing to have consistently kind and thoughtful people running a local, independent business such as this.
Heather H | Overall ExperienceThe storage was secure, clean, friendly staff who offered to help move items in and out! They made themselves available outside of their hours to be there if I couldn't make the posted times for the office. Excellent facility.
Sheryl B | Overall ExperienceThis site didnt provide me the equipment at the booked time
XINMING WIt took almost 1 hour for me to complete the process and got the key
Amal JUnfortunately the entire street was dug up and the location entrance was not well marked. It was an after hours return and the staff stayed late to help. Thumbs up! Thank you!
moe dThere aren’t any parking spots, the vehicles are parallel parked up against a building on gravel. The space to pull out is extremely narrow with other trucks on one side and a gravel slope on the other side.
Erika EBlankets and dolly used from previous person were on the floor and not sealed as they should’ve been. There was garbage left from previous mover. No gas in truck, had to get gas as soon as we left as it was in empty. I believe I was also charged for blanket/doily usage as there is an extra charge on my card. App was also not working at pick up, and took a long time to be able to access the truck
Josiah MOnline pickup service slow and complicated. Truck steers with an accuracy and response time of an ocean liner at 40 km/h, would not want to arrive this at highway speeds.
Marten PRented a cargo van here. Pick-up and drop-off process was simple and straightforward. The vehicle was in reasonably good condition. No unexpected charges in the receipt.
Stanislav PEverything was just on time and ready to go. Nothing I can say to improve the way their doing their job. Even very friendly guys that work their. Thank so much again.
Marcel vJust I used 5 miles of the rented car, but they charged me for 10 litres of gas! So it was not fair at all! Other stuff was good!
Mohammadreza AThere was no drop box to leave key. There was a box that was locked and it didn't match the return video. I left key in truck box and put the lock back on.
TREVOR FWhile the location and vehicle were no problem , i cannot say the same for the app used for off hours pickup , i found it hard to navigate and extremely flusterating to use , having said that i would not opt to use it again.
peter cEasy pickup and friendly person at the desk
CHRISTOPHER RThe building was fairly old and needs major updating but the service was very good.
Phil WI received amazing customer service in the office. Everything was explained and demonstrated in a kind way. Our lessons were invaluable when we returned after office hours. We were able to easily access the facility and our unit as we moved in our storage items. The facility is clean and secure And well-designed. I highly recommend this business for your storage needs.
Carmel B | ReservationWe really enjoyed our experience with K-W. Harry was most helpful and accommodating during the process. I would recommend K-W to anyone looking for short term storage without hesitation. Thanks again Harry.
Isabella M | Overall Experience