Great customer service
Douglas H
Customer Reviews for KS EMPORIUM LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was good. Nothing bad to say or improve upon.
KYLE PEverything was great! Excellent customer service and very informative.
Shamar JKelli is great .
morgan ggreat ,easy ,and fast customer service
clifton tService provided was prompt and professional
MICHAEL WGreat job. No improvement needed here
JESSICA SSuggest and promote this location to others! I've visited this location for years now and I'd recommend KS Emporium to anyone in need of a truck. Customers will value and enjoy the service offered here just as much as I do I'm sure! 5 Star Service!
Tony HKeep up the good work Kelli.
Eric EVery helpful, above and beyond with accommodations.
Synithia CMy pickup time was 9:30. The company wasn’t open and the truck wasn’t checked back in. I called the company and no response. I had to call 1/800 U-Haul and go to another U-Haul location.
Robert SEnsure the key is in the lock box for each reservation. Upon opening the box for pick up my truck, there was not key. However, a customer service agent quickly changed my reservation to another truck and lock box where there was a key. The point is that the missing key consumed 45 minutes of my time.
Alan SEverything was great. No complaints. Kelli was a great help!
Tamarie MNo, improvement. Ms. Kelli went over beyond when she didn't have to. She really made my day.
kisa gTake a picture of the fuel. They had it listed incorrectly and was charged extra for refueling that was not needed.
Tomas SEverything was wonderful, Kellie was very Knowledgeable and Courteous, Thank you very much!!!
GRACE WVery helpful and courteous during check-in
COREY BKelli was great to work with. I would use her again for my next rental truck need.
Benjamin EKeep doing what you’re doing in providing excellent customer service.
Keri SKelli was very kind and helpful during pick up and check out. She helped me go through all the necessary steps for checking in the rental upon return to avoid any additional fees. Thank you Kelli for great customer service!
Darva SKelli provided excellent customer service for this visit.
Johnny HThe U haul Dealer was great. She was able to check me in. She was to come out help me when my mobile check in failed. In addition I was able to contact U haul dealer with any questions. 5 star rating. I would certainly refer to friends and family!
Jeffrey GThe lady who helped me was very nice and attentive to my needs. Truck wise it was clean and drove well however it had two very low tires I had to stop and put air in. It was a very last minute, unexpected rental due to finding a piece of furniture at an antique store and within five minutes UHaul found me a truck just a few minutes away that I was able to rent immediately. Over all I would call it another successful rental from UHaul.
DARRYL MThe woman that helped me was courteous, very professional and even though she was CLEARLY really busy…still took care of me, rapidly.
ROD SFirst my reservation was moved to this location. I called to advise I would be 30 minutes late. She agreed when I arrived no one was there. I called number she stated she was at the store and that I could check in online. I was having issues she arrive 20 minutes later. She was on personal call with her mom. She told her mom that she was hungry and didn't want to keep me waiting. Her mom's reply was forget that lady i.e. me. When I returned the vehicle she told me to do check in because it was after hours. I was not informed that I would need to me in the truck when I did return. So I had locked the vehicle and put key in drop box. So when I started check in to return vehicle I need to take pictures of mileage and fuel. Which I had a picture on my phone. But it needed me to take picture and not download. So I called the lady on the phone to explain this and her response was that I would be charged for and extra day with do concern. I asked why wouldn't she tell me the full process of returning after hours. Her respo se was eewe been doing this for 5 years. I explained to her I just don't rent Uhauls on a regular basis so how would I know this. THIS WAS SUCH A HORRIBLE EXPERIENCE FROM BEGINNING TO END. I NEVER HAD SUCH BAD A BAD CUSTOMER EXPERIENCE AND I WORK AND CUSTOMER SERVICE. I WILL NEVER RENT FROM UHAUL AGAIN
Robin SBest customer service ever! I would give Kelly 10 stars if I could. She went above and beyond to help me and my kids after a very difficult three day drive across the country. Highly recommend her uhaul location.
dawnya bKeep customer service up
ANTHONY AKelli was excellent and walked me through the self-check process. I would recommend this place to anyone, and I will continue to rent my uhaul from this location. Thank you for your excellent customer service!!
Malinda MGreat Customer Service!
Tony HI can’t remember the name of the lovely woman that helped me along the way (my apologies) but she was extremely patient and graceful! Especially considering that I needed a last minute uhaul! She was so sweet and gave me clear instruction on how to safely depart my truck and check it back in. I’ll definitely be using this location for all future needs! Thanks so much!!
Courtney FI paid and was charged for a dolly and never received it. I had to call customer service to assist with the process.
Frances DNothing. Keep up the amazing 🤩 work
Profail GProvide funding to the store owner so they can enhance their business for a better presentation
Kerwin YShe was VERY professional, kind, efficient, and just an overall pleasure to work with. I had some personal obstacles that Kelli helped me to deal with. I would definitely rent from her again. Her ability to multitask & not lose focus is TOP TIER! She was extremely helpful with my rental needs today. Customer service like this needs to be recognized & mimicked everywhere.
Adrean MEverything was Amazing
Profail GThe truck was dirty from the start trash and different stuff all over the cab of the truck. Found other trash and even a bullet in the box of the truck. Worst of all the air conditioning didn't work at all. Made for a very long hot day. Very disappointed in uhaul.
Recardo MEverything was great! Kelli was very professional and pleasant. Thank you. Roslyn
Roslyn BAC did not work on vehicle and there was an oil substance on the floor in the truck’s back that ruined my couch. We almost slipped and fell on it.
Tanesha PNewer trucks with working outlets would be my only improvement. Otherwise, rental was good.
STEVEN STrucks were dirty inside and not as described in the previous renters description. Clean trucks and a full tank of fuel to start would be nice
Chad SFirst there needs to be a better system of communication the reservation was made 24 hrs in advance which was enough time to have everything in place the day of the reservation next there needs to be correct keys to the equipment that was reserved also the self check in is very time consuming there should be a heads up given but why would you money is to be made and your probably banking on customers having to extend their time because the verification took longer than expected which is eating up the reservation time it’s all a scam. Then when I did put in the complaint about not having a key for the equipment I could not cancel my reservation so I was charged anyway and I never even used the equipment
Lalia BJust keep your good attitude!!
bethel nSo I made reservations at the Uhaul on Old National hwy. which I got a phone call confirming the the truck was the there at the location. Arrived at the location at 11:45 gave the worker my Drivers license. She told me that the truck the I Reserve wasn’t there. But it was showing that it was there. She call her manager and she made reservations at the Fayetteville, location which was 6 miles away from where I had to travel to get it and 10 more miles to the location where I had to go. If I was on Old National I was would on travel 3miles. when I ask would u get compensated for the miles that I had to travel to get the Uhaul I was told NO. When it wasn’t my fault that I was told the the Uhaul was there on there property. Even the work said it was supposed to be on the lot
Reandra BI reserved the truck 3 weeks in advance. I also ordered a furniture dolly, a hand truck and furniture pads for my move. When I arrived to pick up I was informed that the trucks check engine light was on and that they were aware of it, none of the items I ordered were in stock no furniture pads no hand truck nothing. It would have been nice if I was given notice that needed to find theses items myself before the day of my move. And the truck was very hard to handle it definitely needs some work on it.
KENSHUN IThis is not for this location - the phone app allowed pickup was excellent and the lady receiving me back was excellent. Due to me picking up before hours I am wondering if the last person to drop the tuck off did not clean it. However my only complaint is your advertising which I find very, very misleading. You are using a very small percentage of the cost of the truck that is a fixed cost - almost the smallest part of the cost. Someone only has to drive 21 miles to go beyond the $19.99 advertised cost. As your core business in the truck component is helping people move stuff from one place to another this means distance is involved. To leave out the cost of the distance aspect in your advertising I find very misleading. BTW -small print is not advertising.
Andrew SGet the uhaul fixed. I was sitting for hours because the u haul would not start
SAVION FGreat job, done by Kelli. Great location
Stanley HThis location was very professional and knowledgeable about the checking in and checkout process—they were very accommodating and patient to my questions and changes. I will surely use this location again when I need another truck!
Crystal SThe customer service agent was very helpful and pleasant when I picked up my truck. I didn’t have a reservation and she helped me
DEJA PEverything was up to par!!! No complaints at all!!
DENNIS VYou moved my reservation to another location, then failed to include the furniture dolly I had rented. The employees I spoke with mostly weren’t able or willing to help, and the truck moves very slowly.
Jacosa ATHIS REP WAS OUTSTANDING!!! I WILL BE USING HER AGAIN.
juan sAwesome Check in! Thank You
Nichole ZNothing , she was excellent and very professional my son said “ she’s extremely beautiful and professional “ I would recommend everybody there
Diane DI requested and was given an in person pick up / drop off vua uhaul, however the owner was never there during her open hours and I ended up being forced to do self check out online etc. 30 min on drop off and pick up and very frustrating! I request a discount for the inconveniences.
Emanual JNo one was there when I was scheduled for pick up
michael lEverything was great at that location but U-Haul itself charge me $25 and some change for gas saying that I didn't replace the gas when I got the truck it was at a quarter tank they have on the contract that it was at 3/8 of a tank for that account I had just the right amount of money in there to pay for it by them charging me the 25 and some change took me in the negative and my bank charged me for overdraft I feel that I should be compensated the money they charge me plus overdraft fee I took pictures before I pulled off from its location would show the mileage that it was on there and when I returned it please contact me by email or directly 313-917-2467 my name is David loving
David LFast and friendly
Brian Hvery responsive and helpful. will rent from her again!!
DALE GThis is the second time I've rented a U-Haul this month first time two trips bigger truck $133 second time smaller truck one trip to the same location $184.96 $21.14 $48.10 do not understand these charge
Micheal SMy pickup location was moved 4 times and very inconvenient
Phyllis CGreat customer service! Quick, easy and enjoyable experience. Thank you!
David RLove her services
WILLIAM JThe owner of this location came through in the clutch! She was kind and accommodating.
Monica KNothing at this time. Thank you
Ian TThe customer service received from this location was exceptional. Will definitely be using this uhaul location next time
albert a