Customer Reviews for Kadash Network
(U-Haul Neighborhood Dealer)

Rating:

5.0

Keep being on point

Rating:

5.0

The steering wheel sticks and had a rattling noise in it. Needs repair.

Rating:

1.0

No staff present on two drop off attempts. Not responsive.

Rating:

3.0

The mobile pick up process was a nightmare. It is too long and complicated and the wait time between prompts was ridiculous. Another family was at the pick up site having the same terrible experience. We called customer service and were on hold for more than 20 minutes and finally had to hang up.

Rating:

1.0

This experience was horrible. To begin, on Friday evening they changed my drop off location. I arrived on Sunday and their parking lot was too small to park the truck and the store was closed so no one was there to assist. That location was horrible and we had to run from people begging us for money. I called and was told my drop off had been changed that morning however I was never notified. I had to drive another 15 minutes to that location and their lot was locked. We had to leave the truck parked outside the lot in front of the building. I requested a discount for my troubles and was told I would not be charged for excess mileage. Really, I drove all over town due to Uhaul errors. I will never use Uhaul again. This entire process was unacceptable.

Rating:

4.0

The manager of this facility is nice, knowledgeable, and helpful. However, when I arrived fifteen minutes before my reservation, there was no one around (the manager turned up a few minutes later). This gave rise to anxiety. However, and again, the manager is a super person who is very courteous and competent.

Rating:

5.0

Very nice people. We used them 2xs

Rating:

5.0

Very nice and helpful A+

Rating:

5.0

Nothing. It was as great

Rating:

5.0

Great service and experience

Rating:

3.0

Location was okay Just uhaul as a company need to do better o has three different reservations cancel one right before I got to the place

Rating:

1.0

Manager or owner took more money than owe.

Rating:

2.0

No one was there at pick up time. A very nice man tried to help us. Got a lady on the phone who kept telling us things that weren't true (we couldn't take van out of state, our reservation was for two weeks later...) but ended up taking about an hour. The equipment was very clean on the interior. But there was a light busted out in the front. It would have been fine for In town move but we were driving out of state. Mirrors were not able to be adjusted.

Rating:

5.0

Staff extremely friendly and helpful. They did a great job

Rating:

1.0

Gas was not correct from their previous user or wasn’t input correctly

Rating:

5.0

Very friendly and will send my friends.

Rating:

4.0

They were very kind and understanding

Rating:

5.0

I highly recommend

Rating:

5.0

Thank you so much for the last minute truck rental.The airline manager was so rude.Our reservation was with them , they cancelled .They did not even try to accommodate in anyway. Finally he decided to tell us you had a truck at the choctaw location.Thank you again

Rating:

4.0

Call the phone number and attendant will come outside. The place stays locked and appears no one is there with no vehicles or windows.

Rating:

5.0

I am so thankful for this location. After driving from Florida to Baton Rouge for six and a half hours, to pick up our 24/7 truck share at the GM automotive location, only to find that they had no idea I was renting the truck, and in fact, the truck I chose and pre-paid for was not there. The guy at GM Automotive told me I was out of luck and to call around…on Labor Day….. for an available truck to drive back to Florida - which we needed that same day. After calling e other locations, this location answered and had a truck available. With it being a holiday, I assume the woman who helped us came in and was able to help us about 30 minute later. She was SO sweet, helpful and professional - I would be annoyed that I had to come in on my day off / holiday, but she was so kind! We are just so appreciative of her assistance and with how fast she was able to help us - we were totally freaking out and thought we would be stranded.

Rating:

5.0

Very good,very nice people to work with.

Rating:

5.0

The gentleman on site assisted with the pickup and return online process. He adjusted my mirrors when I got in the vehicle and completed the walk around inspection with me. Kudos!

Rating:

4.0

Nothing at this time

Rating:

5.0

Provide rental rate information and details ASAP after the rental return. I have no idea how much was charged to my card.

Rating:

5.0

Provide better customer service when an accident occurs. Establish a checks and balance system to ensure all of your products are safe for customers to use.

Rating:

5.0

I thought the people at Kadash Network were very helpful and checked in with me during my journey. They were flexible with me dropping off the trailer during off-hours. I really appreciated that.

Rating:

3.0

The staff was very helpful and very polite and the equipment was very well maintained and clean The office was very Spartan with very little on the walls to match the professionalism of the staff.

Rating:

4.0

Service was excellent. Was in and out in no time.

Rating:

5.0

Give rosealee a raise she’s wonderful

Rating:

5.0

Employee was very nice in checking on us on the rental return. I would definitely rent or return with this Uhaul vendor. Thank you very much! Karen

Rating:

5.0

Mentioned the complete total prices and miles estimate instead of charging unnecessary fees without owner knowing. Especially after renting the day before and prices where different. Thank you still. I will still rent from this location it's real covenant for me.

Rating:

5.0

She was awesome very professional and helpful

Rating:

5.0

Friendly,courteous and professional

Rating:

3.0

Overall my experience with Uhaul was terrible. Made a reservation a week in advance. Moving day came and no trucks. Reservation ignored. Someone was supposed to call me before and did not! Next day an agent texted me to let me know a truck was available 60 miles in the opposite direction late in the afternoon. So then I had already made another reservation for the following Saturday. Called the location several times and they said there’s no trucks. Once again nobody from Uhaul called before I was supposed to move!! So 4 hours later I was notified they have a truck I n two days available (on Memorial Day) so of course I grabbed it! Only problem was it was on the other side of the city I was moving from, my contract was for 90 miles, the pickup point was 10 miles away so I got charged 10 dollars extra!!! No discount for screwing me over twice or maybe realizing the pick up place was further away I had to pay extra for horrible service that I paid premium rates to get. Oh, and then the truck I had was pretty new but for some reason someone dumped an entire bottle of deodorant in the vents. I literally had to ride with the windows down, I could not taste anything for hours!!! It smelled awful, I hope the drop off place aired it out. Overall, the truck smell was the best part of the whole experience. Everything else sucked severely

Rating:

5.0

Keep up the great work.

Rating:

4.0

Faster answer 800 calls

Rating:

5.0

Everything was A+ and Miss Rosalie was extremely pleasant, knowledgeable and professional.

Rating:

5.0

Excellent service

Rating:

3.0

Some kind of explanation as to where to drop the truck off if you are using the app for this location. The rest of the trucks were visible, but behind a locked fence. Since there was no attendant I was only able to park the truck right outside of the fence. Not sure how to fix that one and keep the other trucks safe, but some assurance that I was putting it in the best available spot would have been nice. Not sure how multiple people can drop off their rental using the 24 hour app and ensure the trucks safety.

Rating:

5.0

Helpful staff person. She walked around the truck with me and explained the markers for previous damage to the vehicle. She also helped me get a bigger truck than I had reserved.

Rating:

5.0

I’m sorry I cannot remember the lady’s name that took care of us but she was so friendly and got us in and out so quick. U-Haul is lucky to have her working for the company.

Rating:

5.0

This location had excellent, timely service. The truck was very clean and well maintained. The representative was professional and polite. Would absolutely recommend this location for Uhaul equipment rental.

Rating:

5.0

Having someone at the location would have been nice but, I do understand why personnel would be keeping themselves scarce at this time during Covid!! They were available by phone though to help guide us through the drop off process!! It was the perfect way to end my move, and also to start my new life in the south!!

Rating:

5.0

Every thing was perfect and the clerk/associate was very professional and knowledgeable.

Rating:

5.0

Please put a sign on the building.

Rating:

4.0

This is a nice/organize location & I was able to speak with someone to get all my concerns/questions answered. they made it easy for someone who has not rented a U-Haul since 1980's. thanks a lot for your help. I don't like recordings, Personal service is a Must for me. this was the 2nd location I could get a human on the line. other locations I had to go online & wasn't guaranteed a rental was available.

Rating:

1.0

the lady at this facility took 80 dollars from me. she isnt returning my calls and is never at the bulding..i signed no paperwork

Rating:

5.0

Thanks

Rating:

5.0

The customer service was unquestionably GOOD :). They were very polite, patient and professional from the beginning to end. This was by far the cleanest truck, I've ever used as well. This is definitely the location to call if you have truck/hauling needs. ~Erik

Rating:

5.0

Completely professional and helpful. Would use again.

Rating:

4.0

need a little more space for turn around

Rating:

5.0

So polite and friendly.

Rating:

3.0

Not the location I chose. My reservation was changed to a this location just before my move. My original reservation was in walking distance from my home, the new location was 12 miles away. I passed by 3 Uhauls only way to this one. Over $50 for Lyft, over $25 in additional mileage fees and who know how much in extra gas. Good customer service on Uhaul's part would have been to get a truck to the location where I reserved it. Stop letting customers make reservations where trucks are not available.

Rating:

5.0

Nothing everything was so nice and you guys were so very nice and I thank you very much may God bless you thank you again