Customer Reviews for K&M Petro Service
(U-Haul Neighborhood Dealer)

Rating:

3.0

Easy rental, no hassle, smooth process, thanks!

Rating:

5.0

Excellent customer service

Rating:

5.0

Absolutely nothing the vehicle was very clean and in good shape no issues whatsoever.

Rating:

2.0

staff made no attempt to assist with anything regarding the drop off. the only thing he did was the return on the computer. He did not come out to direct where to drop the trailer, did not assist with unhooking, did not inspect the equipment.

Rating:

1.0

Tried returning the truck a day early was told I could not because they didn't have room for it. When I did return the truck next day no one was there so the card that was on file was charged. That was not how I wanted to pay.

Rating:

1.0

The yard was not plowed. The attendant was rude and indecisive on where to park. No space to maneuver vehicle. Attendant was not helpful at all.

Rating:

1.0

Operator lacking customer service skills, loud music and movie playing inside store. Vehicle was dirty inside and had no gas, empty.

Rating:

1.0

The owner of the location was so rude and disrespectful. He finished watching his TV show them waited on my. It smelled horrible in there. No help at all with explanation of the trailer. Just a disgusting, terrible representation for Uhaul. I’ve used Uhaul many times this was by far the worst.

Rating:

4.0

more options available for this location, otherwise, no problems

Rating:

5.0

Nothing all was well

Rating:

1.0

This man needs to have more training When dealing with uhaul and there billing and how things work. I shouldn't be overcharged for things that I didn't ask for and wasn't asked about. Every uhaul always asked if I wanted extras this man didn't instead charged me for them. Anyone who hasn't used uhaul will pay extra and not know because this man is trying to make extra or doesn't know what he's doing. Would have made a extra $40 if I wouldn't of Said I'd pay with my card on file. Wouldn't use this location ever again.

Rating:

2.0

The truck smelled of cigarette smoke. I don't know if there is a no smoking policy in the trucks, but assume there is. Whomever rented it prior to us clearly smoked heavily in it. Would have been nice for UHaul to advise us of this. This pickup location is also not the one we chose. We were sent here the day before the rental. The guy we picked up from seemed to be put out by our arrival. Given the location change we requested a pickup for the night before instead of the next morning. He had not been advised of this and seemed angry about it. The total for the rental was well over $100 more than what we were quoted and he advised us it wasn't his fault, it was UHaul's fault and to take it up with UHaul. I was forced to approve it or not take the truck... so, I approved it. I'm grateful that a follow up phone call to UHaul corrected the pricing.

Rating:

2.0

Seriously, I went in to talk to the clerk and he was behind the counter with his tv on so loud, I had to yell to be heard. He barely took his eyes off the tv, never muted it or even turned it down. So I repeat my question (do we fill it with gas right now and where do we park it?) and he impatiently responded something that I couldn’t understand, while gesturing towards outside. I left the store and asked my son to go in instead because after a long day of moving, I didn’t need to deal with such a miserable person. 100% unpleasant. He was slightly better with my son, probably because he’s a man.

Rating:

5.0

Very nice and helpful.

Rating:

1.0

Very bad customer service

Rating:

3.0

Storage yard needs some work.

Rating:

3.0

Locaction was easy and close to the highway.

Rating:

1.0

See above

Rating:

1.0

Staff member was on phone with POS machine IT - asked me if I was supposed to drop off here and I said yes. He said OK and then told me to go. I was not given the opportunity to go over the truck or was not asked to sign anything or verify anything as to who I was or that the drop off was accepted

Rating:

3.0

Quick and simple

Rating:

3.0

The inside windshield was dirty and hard to see through when the sun was on it. The platform in this truck is weak when you step on the area that had been repaired at sometime in the past, other this this the vehicle performed very good.

Rating:

2.0

The agent has a tv playing very loud while doing the transactions. He also charges a deposit fee not related to uhaul. I was an agent for awhile and this is wrong.

Rating:

4.0

Your website & app for checking out is absolutely infuriating. Takes numerous attempts to enter information after repetitively crashing & requiring logging in over & over

Rating:

5.0

Very helpful and knowledgeable about the Uhaul process.

Rating:

3.0

I remember the day when do you haul rock would come outside and point out any damage already on the vehicle instead of just handing you the keys

Rating:

1.0

Towing trailer was reserved for pick up at 8am. We waited for an hour and 15 mins for the person working at this location to finally decide to show up. Another customer showed up while we were waiting and walked over to this employees home to wake them up. When he finally showed up there was no apology and was rude telling us he opens at 10am. Did not assist in helping set up the trailer and was really unprofessional. Something was wrong with the wire on the trailer that it kept turning off the lights. We needed to tow a car from Toronto and back to our home in Chatham so the delay on pick up messed our whole day up making the whole process take all day. Will never ever use this location again.

Rating:

1.0

Store was a mess, check in process took a long time, almost an hour. Worker got in a screaming match with another customer in the store while finishing my checkout. Very uncomfortable.

Rating:

3.0

Service is very slow but friendly and he helped me hook up the trailer which was very nice of him.

Rating:

1.0

I picked up in London Ontario 07 May at 9:10 am, hauled my golf cart to my summer camp in Port Glasgow, and returned the trailer to West Lorne Ontario before 3:30. Nobody came out to check on us, the guy behind the counter took my paperwork, checked his computer, and told me I was good to go. The next day an additional charge showed up on my credit card listing that I’d not returned the trailer until 12:01 pm the day after I’d actually returned it. I called K&M and the guy tells me I need to deal with U-Haul and not him. But, it was him who didn’t in-process my trailer until the day after I actually returned it. Neither U-Haul or K&M have responded to my challenge of the additional charges. I am now having to dispute the charge through my bank and will NEVER do business with U-Haul or K&M after this. I had a neighbor with me when I returned the trailer so there is independent verification of my return date and time but u-haul and K&M seem to be desperate for an extra $30+ dollars they don’t deserve.

Rating:

1.0

We wanted for 1 day so put for 24 hrs not realizing that if pickup at 1pm and to drop off at q1 pm next day is 2 days. Not stated and to me and a normal person 24 hours is one day. Very unsatisfied customer as poor communication on your part.. don’t ask for how many hours if doesn’t include days

Rating:

5.0

All good, friendly staff

Rating:

4.0

Ensure locations have proper wiring attachments for their trailers.

Rating:

2.0

Attendant at the gas station was extremely rude, would not go back.

Rating:

5.0

Great service thank you

Rating:

5.0

After the initial collection screw up on my booking. The return was successfully due to the operator putting me in contact with the head office. He organized the refund on my blanket which were not provided at my pick up area. The lovey was promised to be returned to me ASAP.

Rating:

1.0

Efficiency upon check in. Have wiring harness fixed

Rating:

3.0

Well out of the way from where I needed to leave from which resulted in significant cost to drive back to original site.

Rating:

2.0

Dirty and disorganized. Only reason we used was location. Felt like we were bothering him by renting

Rating:

2.0

I reserved a truck at the Ridgetown location and when I drove there to pick up the truck, they had no trucks avaialable nor did they recieve my order from U-Haul online reservation system I had to drive a total of 74 KM out of my way to pick up and return the truck from another location. I would expect a refund on the extra kilometers I had to travel due to the error from U-Haul. In the future I will look at other companies for my moving rentals in the event this is not refunded. Regeards Jeff Ashford contract#20570512

Rating:

3.0

The trailer is not well maintained. It was completely tightened but rattled around and made excessive noise while driving. Ive pulled these trailers before and this one did not feel secure.

Rating:

5.0

It was very covienent the drop off place had a gas bar on site to refuel the truck and the service was great with no issues and thanks. Ken

Rating:

1.0

I was over charged and given a really hard time by the u-haul dealer in west lorne ontario. Rented a small cube truck at 19.95 per day on 17th july at 3PM.I paid $115.00 at this time. I no sooner got home and received a text message that I needed to return by 6pm on same day. I drove my car back to talk to the dealer and he said just have it back in the morning. I always thought that a day rental was 24 hours. The dealer then told me to take a snapshot of the mileage and gas level on my cell phone and be sure i filled back to this level upon return. Im wondering why i was charged 59 cents per mile then and still have to put gas in it. I drove a total of 40 miles. Swept it nice and clean. Then he proceeded to tell me the amount of gas I put in wasn't enough. He told me it had 3/4ths of a tank. I was clearly between half and 3/4. I showed him my snapshot on my phone and he just sat there looking at me with a disgusting look on his face. When all said and done he gave me back $25. All said and done I paid $90 plus $10 gas to go 40 miles. I feel over charged and upset with the way I was treated. Never before have I had such a horrible experience. Furthermore I didnt receive any contract.I contacted U-haul customer service and told them of my unpleasant experience. They turned it over to the field manager for further investigation. All said and done the receipt the customer service said he should of gave me $35.03 back in cash with a receipt. I received $25 and no proof of anything. This guy is a total fuctard and has no business representing U-haul. Never again will I use this dealer. Stay away!!!!!!!

Rating:

1.0

Ripped me off 15 bucks. When I got the final reciept, I see why the clerk refused to put the remaining balance on my debit, and insisted on cash. Rediculous.

Rating:

1.0

The employee behind the counter was very difficult to understand and wasn't informative at all with hooking up the trailer. Also charged me for 2 days of rental when it was returned within 1 day. In these times of need, and the Covid-19 outbreak happening, I would expect much more sanitation

Rating:

3.0

Have the trucks filled before use. A quarter tank was risky and makes it harder to refill before returning. Clean up the store area and organize where U-haul products are kept. Perhaps have some common products like matress covers, boxes and protectors.

Rating:

2.0

There were many blankets and a trolly to remove from the back of the truck before I could leave. It took 3 of us several trips.

Rating:

5.0

Everything was great. Very helpful customer service, nice truck. I’m happy.

Rating:

2.0

Quoted me cost of approx $60 2 days later when I went to rent actual cost was over$120 with tx. We filed a complaint with your service

Rating:

3.0

The store sells meth pipes right next to the counter... Owner acted like he was using one.

Rating:

3.0

The drop off address you texted me was wrong. We drove 25 min out of our way. The address should be Graham road not street. In west Lorne off the 401.

Rating:

1.0

I've been emailing concerning my refunded amount. I recieved $26.00 and the receipt says $176.00. With no response/verification at all after repeatedly emailing, this is completely inadequate service.

Rating:

1.0

I believe the attendant was stoned when we arrived to drop the truck off. In the future we will use ANY alternative to UHaul after this experience. If you check my account, you can see we have used UHaul several times in the last six months. I will also be posting about and advising everyone about this experience. Completely disgusted. Cindy

Rating:

1.0

Pick up time was 8am in West Lorne. Store employee didn't open until 8:15. I was given no paperwork to keep with me, only text / email confirmation that I could access on my phone. There was no inspection of the vehicle prior to leaving and no cart in the truck upon arrival at the move out location. Went back to the store for the cart and asked about paperwork. Store clerk had no idea what I was talking about - specifically the chart that indicates how much fuel is needed to return to the 1/2 tank I left with.

Rating:

5.0

Achmed is a super guy and an excellent ambassador of your brand.

Rating:

1.0

First off the guy made us wait 20-25 min to acutually help us with the uhaul rental we had all ready scheduled so he could finish his order for his convenient store he had then he did not due a proper inspection of the truck then on top that put the wrong amount of fuel on the card that was actually in the truck then we got dinged for it as well ! When we ordered the truck the lady on the phone failed to tell us that uhaul don’t charge for Saturday and sundays and we picked it up Thursday paid for 4 whole days then dropped it off Monday morning only to find out we got fucked for the 2 extra days we didn’t need or use it now uhaul will take my money and make a profit by re renting out the truck! Really nice! I will never recommend or use uhaul ever again the service was shit and disappointing! Never again!

Rating:

3.0

The truck was clean and ready to go, but the location only had 1 dozen blankets and some of the blankets were very dirty. Rental agent did not adjust the contract for only 12 blankets.

Rating:

5.0

Amazing employee!

Rating:

3.0

Nothing to say

Rating:

5.0

We just dropped it off, really friendly.

Rating:

5.0

Everything was great and everyone was so helpful from start to finish.

Rating:

1.0

Better knowledge on what needs to be checked or done at a drop off situation. I was told i didn’t have to do anything and I could leave so I did and the personnel came out after me and I ended up having to stay for about 10 Mins. Which isn’t bad until you think you’re allowed To leave and get pulled back and walked to the truck, to the store, to the truck, to the store. Maybe just going over what steps need to be done at pick ups and drop offs are a good idea.