Well out of the way from where I needed to leave from which resulted in significant cost to drive back to original site.Eric G.
Moving Truck Rental in West Lorne, ON at K&M Petro Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in West Lorne, ON N0L2P0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Dirty and disorganized. Only reason we used was location. Felt like we were bothering him by rentingLori C.
I reserved a truck at the Ridgetown location and when I drove there to pick up the truck, they had no trucks avaialable nor did they recieve my order from U-Haul online reservation system I had to drive a total of 74 KM out of my way to pick up and return the truck from another location. I would expect a refund on the extra kilometers I had to travel due to the error from U-Haul. In the future I will look at other companies for my moving rentals in the event this is not refunded. Regeards Jeff Ashford contract#20570512Jeffrey A.
The trailer is not well maintained. It was completely tightened but rattled around and made excessive noise while driving. Ive pulled these trailers before and this one did not feel secure.Ben H.
It was very covienent the drop off place had a gas bar on site to refuel the truck and the service was great with no issues and thanks. KenKenneth O.
I was over charged and given a really hard time by the u-haul dealer in west lorne ontario. Rented a small cube truck at 19.95 per day on 17th july at 3PM.I paid $115.00 at this time. I no sooner got home and received a text message that I needed to return by 6pm on same day. I drove my car back to talk to the dealer and he said just have it back in the morning. I always thought that a day rental was 24 hours. The dealer then told me to take a snapshot of the mileage and gas level on my cell phone and be sure i filled back to this level upon return. Im wondering why i was charged 59 cents per mile then and still have to put gas in it. I drove a total of 40 miles. Swept it nice and clean. Then he proceeded to tell me the amount of gas I put in wasn't enough. He told me it had 3/4ths of a tank. I was clearly between half and 3/4. I showed him my snapshot on my phone and he just sat there looking at me with a disgusting look on his face. When all said and done he gave me back $25. All said and done I paid $90 plus $10 gas to go 40 miles. I feel over charged and upset with the way I was treated. Never before have I had such a horrible experience. Furthermore I didnt receive any contract.I contacted U-haul customer service and told them of my unpleasant experience. They turned it over to the field manager for further investigation. All said and done the receipt the customer service said he should of gave me $35.03 back in cash with a receipt. I received $25 and no proof of anything. This guy is a total fuctard and has no business representing U-haul. Never again will I use this dealer. Stay away!!!!!!!WILBERT B.
Ripped me off 15 bucks. When I got the final reciept, I see why the clerk refused to put the remaining balance on my debit, and insisted on cash. Rediculous.Elizabeth K.
The employee behind the counter was very difficult to understand and wasn't informative at all with hooking up the trailer. Also charged me for 2 days of rental when it was returned within 1 day. In these times of need, and the Covid-19 outbreak happening, I would expect much more sanitationAustin S.
Have the trucks filled before use. A quarter tank was risky and makes it harder to refill before returning. Clean up the store area and organize where U-haul products are kept. Perhaps have some common products like matress covers, boxes and protectors.JEFFREY K.
There were many blankets and a trolly to remove from the back of the truck before I could leave. It took 3 of us several trips.Blair M.
Everything was great. Very helpful customer service, nice truck. I'm happy.Tim N.
Quoted me cost of approx $60 2 days later when I went to rent actual cost was over$120 with tx. We filed a complaint with your serviceMike P.
The store sells meth pipes right next to the counter... Owner acted like he was using one.MIchael G.
The drop off address you texted me was wrong. We drove 25 min out of our way. The address should be Graham road not street. In west Lorne off the 401.Lori A.
I've been emailing concerning my refunded amount. I recieved $26.00 and the receipt says $176.00. With no response/verification at all after repeatedly emailing, this is completely inadequate service.Bryan S.
Pick up time was 8am in West Lorne. Store employee didn't open until 8:15. I was given no paperwork to keep with me, only text / email confirmation that I could access on my phone. There was no inspection of the vehicle prior to leaving and no cart in the truck upon arrival at the move out location. Went back to the store for the cart and asked about paperwork. Store clerk had no idea what I was talking about - specifically the chart that indicates how much fuel is needed to return to the 1/2 tank I left with.April L.
Achmed is a super guy and an excellent ambassador of your brand.David C.
First off the guy made us wait 20-25 min to acutually help us with the uhaul rental we had all ready scheduled so he could finish his order for his convenient store he had then he did not due a proper inspection of the truck then on top that put the wrong amount of fuel on the card that was actually in the truck then we got dinged for it as well ! When we ordered the truck the lady on the phone failed to tell us that uhaul don't charge for Saturday and sundays and we picked it up Thursday paid for 4 whole days then dropped it off Monday morning only to find out we got fucked for the 2 extra days we didn't need or use it now uhaul will take my money and make a profit by re renting out the truck! Really nice! I will never recommend or use uhaul ever again the service was shit and disappointing! Never again!jeremy G.
The truck was clean and ready to go, but the location only had 1 dozen blankets and some of the blankets were very dirty. Rental agent did not adjust the contract for only 12 blankets.Jonathan B.
Amazing employee!Katelyn R.
We just dropped it off, really friendly.ian K.
Everything was great and everyone was so helpful from start to finish.kim S.
Better knowledge on what needs to be checked or done at a drop off situation. I was told i didn't have to do anything and I could leave so I did and the personnel came out after me and I ended up having to stay for about 10 Mins. Which isn't bad until you think you're allowed To leave and get pulled back and walked to the truck, to the store, to the truck, to the store. Maybe just going over what steps need to be done at pick ups and drop offs are a good idea.Kendall W.
Absolutely wonderful experience!!Emanuel G.
This was the opposite from pick up. The guy was really friendly and spokes english. Besides that, the Uhaul system did not work, the guy called the head office and there was nothing they could do, I paid 11.30 more than I should because of system errors.Bruno P.