Customer Reviews for K&M Storage
(U-Haul Neighborhood Dealer)

204 reviews

964 E Hwy 40   Vernal, UT 84078

(435) 789-3503

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 789-3503

964 E Hwy 40
Vernal, UT 84078

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Julie N. 
Rating:
1.0

Your “24/7” service is annoying to use and if a person doesn't have data on their phone they can't complete the service effectively. Also I just got charged $942 for a lease that should've been 78 dollars. The equipment came back clean and with a fuller tank than you left it with. Fuck you

Dan G. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

The owner was FANTASTICALLY friendly and nice. So obviously sincere and not just customer service.

Dylan M. 
Rating:
5.0

Customer did not leave a comment.

Jody M. 
Rating:
3.0

This was the worst experience we have ever had. We ordered a 26 foot weeks in advance and the night before they tell us they di not have one their is one 2.5 hours away. They did find a 20 foot 25 miles away. We get a call it was not dropped off in right spot go to another. We were told we would not be charged for the milage we went over for the extra 25 to 30 miles because they messed up. We were charged for the extra miles. Horrible horrible experience.

Tyler K. 
Rating:
3.0

I was supposed to pick it up at 9:00 a.m. and nobody showed up to the shop until 9:20

Karen B. 
Rating:
3.0

Very nice people

Kamereon W. 
Rating:
3.0

I was charged for a dolly but did not even have it on or in the truck.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

Charged a personal visa card without consent from the person who owns the card. This is illegal & fraud and I have already advised my bank.

SHANNON R. 
Rating:
5.0

Very friendly, and a great convenient location.

Calvin C. 
Rating:
5.0

Very nice to work with. Will do it again.

William L. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Needs better lighting or Signs to help direct where to park U-Haul. Gravel parking area had some dips that collected water, which would be nice if filled or leveled out.

Nathaniel C. 
Rating:
4.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY E. 
Rating:
5.0

The lady was nice and sweet in the office.

Heather F. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

kyle T. 
Rating:
3.0

Still waiting on my deposit returned 😕

glenn V. 
Rating:
5.0

Customer did not leave a comment.

Sally H. 
Rating:
5.0

Customer did not leave a comment.

Shna W. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Thank you so much for working with us!

Franklin H. 
Rating:
5.0

Fantastic service. She was guided us through the process and got us on our way real quick.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Abigail R. 
Rating:
2.0

The person answered the phone- "Hello". I thought I had the wrong number. She proceeded to complain about being in Salt Lake and her car breaking down??? I wanted to drop off a day early, that was clearly a no. I asked if she would be at the office in the morning when my drop off was due. She said sarcastically, "Oh Please. My car broke down." She did go on to say someone would be there or I could use the key drop off. I was concerned I wouldn't be credited for the day of the drop off but to my knowledge it's all fine. Not a customer service oriented location.

Julia X. 
Rating:
4.0

Customer did not leave a comment.

Dean G. 
Rating:
2.0

Destination was closed for 4 consecutive days due to state holiday. Equipment dropped off on a Saturday was not checked back into destination facility until the following Wednesday resulting in a recovery email from the corporate office looking for their missing trailer. Closed facilities should not be assigned by U-haul as a drop off destination when there were alternative locations that could have been assigned. All ended well but was alarming and concerning. I have used Uhaul on many occasions and always a great experience so this is an anomaly but wanted to make my suggestions for improvement in services known. Thank you.

BEVERLY C. 
Rating:
5.0

Customer did not leave a comment.

Mern K. 
Rating:
5.0

Such an easy process!!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Aaron O. 
Rating:
5.0

Very friendly and helpful.

Kristin A. 
Rating:
4.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Misty H. 
Rating:
2.0

K$m went beyond and got stuff fixed for me good people thanks to them I dident get that extra bit they had it dismissed

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Nelda M. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Very friendly, and helpful people! I was totally satisfied.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

I had a positive experience with the customer service rep. It was to be all online. However the mileage was incorrect in the truck by a lot. So I had to speak with the lady. This prevented me from returning it online. Be it that the mileage was incorrect I was overcharged. And I was charged a dolly rental fee. When I never received it. She said she would take it off. But according to the receipt it wasn't. So will most likely never return. It's to shady if you ask me.

Mandy K. 
Rating:
5.0

Charming lady was very helpful

derek W. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
Rating:
1.0

We had two different individuals serve us. One was a nice young man who was very professional and accommodating. The other was a young woman whom was arrogant and unaccommodating.

Kristy M. 
Rating:
5.0

Customer did not leave a comment.

Delbert S. 
Rating:
5.0

Great friendly customer service.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

donna K. 
Rating:
4.0

Customer did not leave a comment.

patrick L. 
Rating:
3.0

I would recommend the location because the representative was nice and helpful. I would, however, caution them to check the equipment carefully. When I did my pretrip inspection, I quickly discovered that the windshield wiper blades were literally falling apart. As for the truck itself, it was in overall good condition, but I was very frustrated with the governed engine, particularly when another Uhaul truck blew past me on the interstate.

SAMUEL M. 
Rating:
4.0

when I picked up the trailer it was not clean.. which was fine (I mean its a trailer) then when I dropped it off I ended up with a cleaning charge , it was cleaner when I dropped it off than when I picked it up...

RANDY J. 
Rating:
5.0

Keep these folks on they are good people

michael T. 
Rating:
2.0

Was overcharged when shouldn't have been

James K. 
Rating:
5.0

Worked out great

William R. 
Rating:
5.0

Not bad of an experience, but some details of the rental check in had fell through the cracks. I'm very glad that I had taken pics of the returned equipment at the drop location, for they also have geotag locations.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Austin W. 
Rating:
4.0

Customer did not leave a comment.

Owen S. 
Rating:
1.0

Felt like the drive line was going to drop , i was not told my total the day of picking up the 20 foot uhaul , I was charged 108.00 dallors ibwqs never told they put a hold on my account with my bank for two day rental I wasnt able to get my daughter her birthday gift as of yet because I'm still waiting for my money to be returned I will never use uhaul again

Apryl D. 
Rating:
3.0

Ok

Tim M. 
Rating:
5.0

Nothing to improve. Very friendly and helpful

John N. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

Friendly and very quick drop off. Could not have gone better.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

cindy L. 
Rating:
4.0

Customer did not leave a comment.

logan B. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
4.0

Over charged on miles! We only used like 20 paid for 10 upfront and they charged us for 47 miles! Which we know is wrong because we only traveled a couple miles to each place! Very disappointed about that!

Kiley D. 
Rating:
5.0

Customer did not leave a comment.

Debra U. 
Rating:
2.0

The lady doesn't explain anything at the last minute she need to tell you up front when you get the truck And all the extra Cost she told us the last minute

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

Marc R. 
Rating:
5.0

Personnel were extremely helpful and friendly.

John N. 
Rating:
5.0

Don't tell someone that the truck you need is not available for an in town move only to get one 30 miles away and see the exact truck at the drop off location. This really pissed me off and cost me an additional $60 + gas. Only way i will use U haul again is if i go in person to the location where i dropped off, she was great.

David M. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

vicky P. 
Rating:
5.0

Customer did not leave a comment.

Debbie A. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
3.0

Check in took 40 minutes even after checking in online

Casey S. 
Rating:
5.0

Kathy was very helpful, and worked well with me. The place was easy to find.

heather W. 
Rating:
3.0

They did not do a walk around on the truck or show us how to properly hook up the tow equipment

Rory R. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Fast and friendly drop off!

kirsten R. 
Rating:
5.0

Kathy was such a pleasant and professional agent. Everything about my experience was smooth, effortless, and nice. I will use and recommend K&M Storage every chance I can.

Greg S. 
Rating:
3.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

THE LADY WAS VERY FRIENDLY! I WOULD RENT FROM THEM AGAIN!

Amy W. 
Rating:
5.0

The computer system had a lot of problems.

scott B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Martin C. 
Rating:
4.0

Be clear that returning at different times will affect your final rental price. I returned it in 21 hours so it was just 1 day, but someone else could have kept it just a few more hours and been charged for 2 days. When I picked it up I was just told to bring it back whenever the following afternoon... some customers would appreciate knowing that small difference in time will affect their final price.

Scott B. 
Rating:
1.0

The guy who hooked up the trailer hooked it up all wrong and it was very dangerous we did not know that he did such a shoddy job until we dropped it off in Price Utah only to find out that it could have come off of the truck and possibly hurt anyone behind me

William H. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
3.0

I thought they were very professional and handled my business well. The place I returned my truck to wanted to charge me all kinds stuff, extra day, over mileage and 130.00 for gas. Granted my mom returned the truck on empty when I asked her to fill it. She told the guy I would be in to pay for the gas that I had to hurry back for the rest of my stuff. I went straight from Vernal dropped off my stuff in Magna and returned the uhaul. I paid in full for two days and returned the truck on time.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

Fix the glitch with the online pick up. (Correct codes for lock box to pick up keys)

Shalee F. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
1.0

Got a notice I did not return trailer . Trailer was NOT signed in . Had to call police to verifie trailer was at location where I left it at the drop off location .

Judith H. 
Rating:
4.0

Customer did not leave a comment.

HELEN B. 
No reviews have been submitted for this location.

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