Customer Reviews for K&P Storage Solutions
(U-Haul Neighborhood Dealer)

982 reviews

1563 Hwy 132   Renfrew, ON K7V3Z5

(613) 432-9249

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2021: Closed

Services at this Location:

Contact Us

(613) 432-9249

1563 Hwy 132
Renfrew, ON K7V3Z5

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing, man in charge was knowledgable, helpful, friendly, and went above and beyond to discuss the 2 possible routes as he was very familiar with both. Thanks, Gary

GARYTHOMAS M. 
Rating:
5.0

Gentlemen who looked after us was very professional… He took very good care of us … made my move less stressful… would definitely recommend this location … overall very happy with the service

JONATHAN Q. 
Rating:
4.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Very pleased with the service,

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

TONI M. 
Rating:
5.0

Nothing! It was a great experience!

SHAMARISHMAIL C. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

PAULRONALDD F. 
Rating:
5.0

Customer did not leave a comment.

GERRIT D. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Easy drop off using the U-Haul app

Karl C. 
Rating:
5.0

Customer did not leave a comment.

TERRYJ B. 
Rating:
5.0

Customer did not leave a comment.

SHONADIANETEMPLE D. 
Rating:
5.0

Customer did not leave a comment.

MAIT A. 
Rating:
5.0

Customer did not leave a comment.

GLEN S. 
Rating:
5.0

Customer did not leave a comment.

Terrance S. 
Rating:
5.0

Very friendly staff

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ K. 
Rating:
5.0

Customer did not leave a comment.

JEAN-PAULJ P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTW H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Keith was very accommodating and did all he could to fit our schedule. Thanks.

Brian H. 
Rating:
5.0

I was extremely satisfied with the K&P storage location. Keith was a dream to work this. He made what was an extremely horrific experience with Uhaul bearable. I will NEVER use this service again. I booked my Uhaul reservation 2 months in advance only to have my reservation time bumped 8 hours later the night before pickup(With a 6 hour drive from Ottawa to London) and my pickup location changed to over a 100km away from my original pickup location. Not only did this add an extra 60 dollars to my gas bill and an extra 100km on the truck rental, customer support also refused to assist me with the situation. Paul was his name, and his supervisor Steve was no better. Thankfully Keith at K&P was extremely empathetic to my situation, and went out of his way to try and arrange a truck to come back a few hours earlier for me. He was an absolute gem. I can't thank you enough keith.

Felicia P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
1.0

I was told false information about being able to drop truck off to nearest location to my destination and that wasent true I had to drive 40 min outta my way I the opposite direction to return truck and was yelled at buy the representative at the merival ottawa location ,worst service iv even encountered in my live . I will go out of my way to tell anyone and everyone I know to NOT use uhaul ever I soo regret not using budget now

Michael Patrick C. 
Rating:
5.0

Ed was an absolute star. He was valuable when it came to renting a trailer and very helpful with securing a truck with with next to no, advanced notice. And my Momma who's 97yrs old Loves the pens Ed gifted me with. She has trouble writing and always says it's difficult to find a good pen. Thank You a whole heck of lot Ed. God Bless and keep up the good work. Your service was second to none. Good service is hard to find these days.

Donald R. 
Rating:
5.0

Very well run at this location Always a great experience here

STEVENC S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVENR B. 
Rating:
5.0

Customer did not leave a comment.

LARRYWILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL T. 
Rating:
5.0

Second time to drop off a trailer here. Personnel was again really helpful and efficient.

Simon B. 
Rating:
5.0

Excellent experience. Pulled in he hooked up the trailer for me, lent me a ball because mine wasn't large enough. Came back to drop of and he unhooked the trailer for me. Very nice to talk to. Perfect interaction. Will rent from here again.

ALLAN B. 
Rating:
5.0

Customer did not leave a comment.

JERRYE C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH BRUCE B. 
Rating:
5.0

Excellent customer service! A real pleasure to deal with and talk to. Highly recommended!

JASON W. 
Rating:
5.0

I have always received great service from this location and highly recommend K & P for uhaul rentals. THANKS you Kieth!

COLINM S. 
Rating:
5.0

Customer did not leave a comment.

Connie G.  |  Overall Experience 
Rating:
5.0

The person we were dealing with was very professional, as well as personable. Overall a hood experience.

DOUGLASP P. 
Rating:
5.0

Customer did not leave a comment.

JOHNTHOMAS S. 
Rating:
5.0

A nice friendly and helpful Person on site (Keith)

Douglas K. 
Rating:
5.0

The rental of the trailer was definitely the easiest and best rental experience I've had. I would definitely recommend this location to anyone.

ROBERTB B. 
Rating:
5.0

Very proactive manager.

Ramesh M. 
Rating:
5.0

Super business to rent a U-Haul from and I was so grateful that this business owner got me through this first time experience renting a U-Haul. He made it special and hassel free for me! Thanks again!

SUZANNET W. 
Rating:
5.0

best place for storage keith is very helpfull and friendly i would so recommend k&p storage

Paul T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICNORMAN H. 
Rating:
5.0

Initial pick up location was pembroke and truck wouldn't start. Change in pick up time wasn't informed to local office. Uhaul's mobile phone pick up system is not user friendly.

SANJEEV K. 
Rating:
5.0

Customer did not leave a comment.

DONNAM P. 
Rating:
5.0

Everything was excellent for this transaction, as it has been for the past number of years. Always professional, always courteous service.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Claude M. 
Rating:
4.0

Customer did not leave a comment.

PETERJ E. 
Rating:
4.0

The owner is very helpful and a great guy to rent from..always a good experience!

LESLIEC R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY M. 
Rating:
5.0

Very informed and polite employee at this location. I called a couple days in advance to book a 20' truck reservation and made it successfully. When I went in on December 30th at pick up time, the truck was right in front waiting for me. I went in, did the usual paperwork and was given the key.

Mathew R. 
Rating:
5.0

This rental/storage company was very accomadating and easy to deal with. Would highly recommend this company. We needed a trailer to move household items. We were only able to get a 5' x 8' trailer on a very last minute call. This trailer held a a lot of stuff and was very easy to load as it sat low to the ground. Will definitely use a uHaul trailer again!

MARKA D. 
Rating:
5.0

Excellent location

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

M-Steven J. 
Rating:
5.0

Great service!!!

SHELLEYL G. 
Rating:
5.0

Awesome service 🙂

JODI-LYNNJEAN Y. 
Rating:
3.0

I was not pleased with the initial pick-up service at 2833 Dumaurier in Ottawa. I did online check in and prepaid the amount the night before as recommended in the online reservation for faster pick-up and the UHAUL system mentioned that they are waiting to meet me the next day at the pick-up location. It should be noted that the pick up was guaranteed with UHAUL paying back $50 refund if unable to deliver even though if UHAUL provides another location. Of course they never did. The location which did not have the truck asked me to contact UHAUL for other options even though my reservation was marked green in the system. which means that the reservation is guaranteed. After two calls to UHAUL, they were first unwilling to help accusing me of selecting a pick-up place with limited availability even though it was clearly marked AVAILABLE when I book it and reserve it online. The lady said to me later on that they are short of trucks. With my insistence during the call to solve the problem caused by UHAUL, they finally Offered me to go to Reinfrow (105 Kms away) to pick a UHAUL truck. This was not convenient at all but I had no choice but to agree to it and this led to wasting more than 2 hours on the road to pick up the truck and return to my residential address to load it. This has caused me stress having to request a change of elevator booking to night time from 7 pm to 10 pm which was against the condo rule on Saturday night and then ending up sleeping on the floor in an empty unit that were were supposed to leave because I dod not want to drive the truck at night as a result of the failure to deliver the truck in the morning. revised pick-up location, Keith at K& P Storage in Renfrow was nice and made sure to make to have the truck available during sunset time,. The funny thing is that UHAUL mentioned in the online reservation that a representative would call the night before if there is an issue with the reservation. They never called and thus I was stuck with an option that I did not want but had to take because there was no other option suggested by UHAUL.I ask the next customer to call UHAUL the day before even if UHAUL does not call the night before to ensure that the selected pick-up location has the truck available so the next customer may have more than one option to act on when UHAUL fails to deliver. .No doubt, UHAUL should have better system as I heard from other friends that the same thing happened to them and that UHAUL does not consider the reservation guaranteed until you receive the UHAUL truck.. Also, the next customer expect the refund of $50 if UHAUL failed to deliver (which they promise when you make the reservation). They only say that they will be willing to give you another bigger truck without extra charges if they fail to deliver the promised truck but they will not accept to refund the $50 they promised. Another piece of advise, never rent UHAUL truck at month-end as there is a good chance that UHAUL will fail to deliver the truck to you.

Anwar M. 
Rating:
5.0

Keep on doing what you are doing. Just great thank you

Alasdair M. 
Rating:
5.0

Very friendly and professional service. Thank you.

patrick H. 
Rating:
5.0

Very efficient, cannot think how to improve. Perhaps the paperwork could be made to go a little faster.

Andrew R. 
Rating:
5.0

No improvement at this location required. Very professional. Thank you

PATRICKJ H. 
Rating:
5.0

Customer did not leave a comment.

ROSS M. 
Rating:
5.0

The gentleman who served me was great to deal with.

STEPHANIEANITA C M. 
Rating:
3.0

The trailer that I had rented (equipment in question) looked to be very well maintained and was in good condition, in fact the trailer I was given looked to be quite new. However, the cleanliness could've been improved as I did find what looked to be dried blood on the inside of the rear door. It wasn't enough to turn me off and I do understand that sometimes things get missed but I do think its worth noting especially since cleanliness is such a high priority during the ongoing Covid pandemic.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

CASEYROYJOSEPH M. 
Rating:
5.0

Always a pleasure to deal with, thank you again

CRAIGM P. 
Rating:
5.0

Customer did not leave a comment.

Michel G. 
Rating:
4.0

Customer did not leave a comment.

trevor E. 
Rating:
5.0

Unfortunately a much closer dealer was not listed on the website and it appeared they had the size trailer we needed. If we could have rented from there, we could have saved 2 hours of towing!!

Stanley S. 
Rating:
5.0

Keep doing what you're doing. Keith is great to work with.

DAVIDV P. 
Rating:
5.0

Customer did not leave a comment.

Pauline Z. 
Rating:
5.0

Super clean units. Assistance in picking correct unit needed was exceptional. Trailer was hooked up and checked over before leaving.

Christopher H. 
Rating:
4.0

Excellent service and professionalism by Keith. Most appreciated.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Kirk F. 
Rating:
5.0

No sure the person there was great thanks Charles

carmel A. 
Rating:
5.0

Man running this location is really nice, and had just what we needed,very helpful

JERRY C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASC B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

RAEMONDH C. 
Rating:
5.0

Very good service

G L. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

REALF M. 
Rating:
5.0

Wanted the truck out of Shawville, but they aren't open on Saturday's, and couldn't pick it up on Friday.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Friendly and knowledgeable owner.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

trevor J. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Thank you. All good

danniel D. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Nothing really. Facility very clean, friendly service.

RAYMONDW B. 
No reviews have been submitted for this location.

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