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Kelly W
Customer Reviews for Kansas Rental Inc SW 29th
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The handler was very efficient and helpful. Made the transaction very pleasant.
Anica TQuick return with no issues.
Craig RGreat customer service!
TORRI JUpon entering, the place smells like urine. The female employee at the desk was very friendly, but not trained on U-haul. Waited about 10 minutes for the other (male) employee, who was helping other customers. Not a big deal at all. As I handed him the keys I noticed the area on my paperwork stating miles allowed for the rental were actually less than if we drove straight from the pickup location to drop off location by about 5 miles (not this guys fault at all). I brought this up to him and explained I thought it was a mistake, because U-Haul switched our original pickup location to one that was about 30 miles out of our way (surely they would account for this when figuring mileage). He said nothing, took the keys from me, checked the mileage and fuel level. He continued to say nothing and drove the truck around to the back of the building. I went back inside, where he then handed me the receipt (including the charge for extra mileage) and said thanks. Super awkward.
MEGAN GNothing the guy working there took great care of us and got us in and out!
Jerry HThey did an efficient job with my drop off of the truck. Thanks.
ALFRED EI was parked across the street from the place and watched them check in the unit I rented and then they sent me a receipt and charged me for 4 gallons of fuel and they never pumped any in the truck. I really don’t understand that because not only did I put the fuel level back to where it was when I rented it but I only went a total of 6 miles. I went and tried to talk to them about but the lady was locking up and leaving for the day and wouldn’t talk to me. I rent from uhaul quite often but I won’t be renting from this place again!!!
Michael GI said I only needed a truck for 20 minutes. Which he said they only rent them out for 1999 a day. So being new at this, I chose the 1999 and then it’s a good idea to have the protection plan they said then when I brought the truck back, my bill ended up to be $50 !!! I absolutely was in shock.
paula aSuper d/off location & speedy/efficient process for returning the truck. The Cust Svc Rep made it a pleasant experience. Highly recommend this location.
Julie WNot friendly at all and had to pay 50.00 to have cleaned. It was not dirty I have photo of interior of storage but they know we had no way to clean. I believe that if I ever need again I will not be using U-Haul as I believe they took advantage of me.
Rebecca Anothing - the gentlemen and lady were both extremely helpful!!
Jan PNot lie about not getting an extra charge for something out of my control then charging me even more
Cadance HAgent said I could pick up before location opened since I did everything online, but truck is in a fenced in area. Wasted an hour.
Steven HEverything worked out perfectly! Great experience!
Dutch TIt was a very good experience
ernist sThis was my second time using this location and I am very unsatisfied. Not very nice, almost rude.
Lucy LLocation added insurance on when my online order did not have it. I was charged $43. I did not notice until the money withdrew from my my bank account. The truck was great.
Lynda MWhen I picked up the trailer in Topeka it was very dirty on the inside the
Larry DClean the windows. They were filthy and almost dangerous due to nit beibg able to see out.
Glen FI called "KS Rentals" in Topeka on June 23rd and spoke to a guy (Bruce I believe) and told him I wanted to rent his biggest truck for the morning of June 24th. He said he had (3) 26ft trucks on site but he could not accept payment over the phone and to book online....so I did. When we arrived the next morning to pick up the 26ft truck, he said he only had a 20ft truck and was very rude with a "take it or leave it...I don't care" attitude. At this point, we had no choice, so we had to take the smaller 20ft truck. We loaded it completely full but couldn't get everything in, so we had to make a 2nd trip back to pick up a few things that we couldn't get in on the significantly smaller 20ft truck. Bruce told us that there was "no night drop...so you'll have to bring it back tomorrow morning". We dropped off the truck on June 25th and told him the smaller truck caused us to make a 2nd trip and it caused us a lot of extra miles, could we get a concession since you promissed us a 26ft truck and gave us a 20ft truck that caused us a 2nd trip that would not have been needed had we received the larger truck that were were promissed twice before we rented online. He asked us to remove the ropes that were tied to the rails when we picked up the truck. We told them that those ropes were there when we picked up the truck and Bruce said, "No they weren't". We told them we did not tie those ropes and they are not our ropes and he was arguing with us and being very disrespectful. Please consider if this is a person you want representing the reknown brand of Uhaul. I've owned and ran multiple business since I was 11 yrs old and I'd never accept this extremely poor customer service from any of my employees. Feel free to email me at tmkarlin@yahoo.com Thank you, Troy
Jeremy ROnline rental process is very poor. It did not work at all, I finally had to go inside and complete the rental at the desk.
William BWe are teachers. So, grading is in order. The staff, process, rental truck, ease of return, and customer service - A+.
Mark DCan’t think of anything. They were polite, helpful and knew their stuff. I will go there again and recommend to my friends. Vicky C
Victoria CThe truck's tires were nearly bald. The weather stripping on the interior leaks.
Alex GThe owner/manager at this location is an amazing, knowledgeable and super friendly man! Everything was super easy and ready to go. I highly recommend this location! A++++ Thank you so much!
Cindy HI did not need the vehicle for the entire time that was allowed. Would have been nice to receive a pro-rated refund.
DEBI CThe guy did not know what to do. No drop off for the keys. If I didn’t go in during business hours I would not of been able to drop off even though it was a 24 hr drop off.
Eric BLocation was over an hour from my preferred location. Why couldn't the truck be moved closer to me rather than requiring me to make additional arrangements to pick up the equipment so far from me? This is poor customer service with regards to Uhaul Policy not any individual. Very disappointing as one of the touted points of Uhaul is, "More than 20,000 locations Convenient pickup and return". (But not all with equipment, and not necessarily convenient for you.) Very disappointed with Uhaul. Will definitely be looking at other service providers if I move again.
Joel CWe will NEVER rent from this location! No drop off for truck so had to return when they opened the next morning. Due to blizzard conditions we were 30 min late and had to pay for another day of rental, a dolly and insurance! Did not get an appliance dolly I asked for nor the moving pads I requested. The owner was rude to us!!! Worst experience I have ever had!!!! Do not use this location!!! I will tell all my friends this too!
Rhonda HFast and friendly customer service
Angelicia AImprove your quality of customer service at the main dispatch office. The staff at the location was nice, but the dispatch office reserved droop off after hours causing extra time taken to figure the issue out from staff.
Nancy TThe guy was very rude and wouldn’t listen to me.
Brittany TThey could not be bothered to go out and walk around the truck or check the fuel or mileage. They told me to check it when I got in. When I got in the truck there was pop spilled on the cup holder area and truck was just dirty. When we returned the truck the owner said we owed another 90+ dollars. When I asked why he said because the card wa declined. I then had my husband come in and he looked on his phone and his bank showed they had taken out $150 something. I can send I screen shot. We tried to show the guy checking us out and he said he didn't need to see it because uhaul showed they took $139 something and he didnt care. I told him that if they took money then clearly the payment didnt decline. He said it declined for the charges for going over on miles. He said it was $90 something. I asked how many miles we went over and he said 50 something. I said 50 something at $1.09 per mile is not $90. At that time he gave me a print out of the bill. I looked at it. I seen that it was charging us for an extra day. I asked why. He said we were late because it should have been back by 1. I said the lady that checked us out said 2. He said you were still a little after 2. I explained we were outside with his guy parking it and getting the dollie out. Plue he had to chace his worker down to get the miles and gas which we left it with more gas than we got it. He just kept saying it wasnt his problem take it up with Uhaul. When i said you are the one that took the money out of the account and now wont even look and see that there is a difference thats a problem. He continued to say it was not his problem take it up with Uhaul. So i took the print out and left. As soon as I got home I called Uhaul. Spoke to a guy that called the story and spoke to the holy that I dealt with. Aside from him completely being dishonest about what happened saying I was willing to pay until the card was declined. He tried to charge the card before he told me there was any overages. If the card had not declined he would have charged it and not said a word. We would not have found out until we got the paper when he was done or when the charge showed on my husband's bank account. He also said that the girl that checked us out when we picked up the truck was there when we returned it. She was not. Yet another lie. He told Uhaul that they walked the truck with me when we pick the truck up. Another lie. My mom was with me and will testify under oath that they did not do so. The customer service rep did get the extra day charges taken off. But I got so wrapped up with that I forgot to deal with the fact that there was a difference in the amount charged to my card and what they say they took. I strongly feel also that there is no way we used that many miles as it was an in town move and all on the same side of town. But I sadly did not know how much of a crook and how much someone would lie so I did not check the miles when we got out. I have rented from Uhaul many many times in the
Casey WVery friendly and helpful. We were there only 15 minute and out of there.
linda nNeeds better customer service. I arrived to pick up the truck and the lady at the counter didn't speak or ask how she could help. The phone kept ringing she never said excuse me. She would stop what she doing with me and answer the phone. Her tone was rude through my entire transaction.
Louisa BThe equipment was not available at the arranged time. It was not available until 24 hours later. This may have been a U-haul issue and not the fault of the location. The cab of the truck was full of dog hair.
Andrew DThe man at the counter was very nice and excellent. I told him about the poor quality truck and he said he would take care of it.
Michael FLocation was excellent and the staff were super friendly and helpful. Will definitely use them again, and recommend Kansas Rental!
Brian LVERY SLOW COMPUTER AT THIS LOCATION IT TOOK 3 TIMES AS LONG AS IT SHOULD HAVE TO COMPLETE THE RENTAL AND I HAD PUT ALL MY INFORMATION INTO THE COMPUTER AHEAD OF TIME.
KOLIN SEveryone was great and friendly. Very helpful.
John MI told the manager about the stuff on the passenger floor; they cleaned it up for me. They went over the truck very thorough. Thnaks
Daniel C