Customer Reviews for Kaps Friendly Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great place to rent uhaul

Rating:

5.0

Location staff was very friendly and helpful in fulfilling my reservation quickly.

Rating:

2.0

The truck was dirty and gross. Empty cigarette box and body jewelry in cab. Garbage in floor and truck reeked. Cargo area was also very dirty. Truck was parked in a corner that was extremely hard to get it out. Overall not a great experience. Tire was also extremely low.

Rating:

5.0

Good custmer servec. Thanks

Rating:

3.0

It was OK. Would have been nice if the truck cabin was cleaned out and didn't smell so bad.

Rating:

5.0

Nothing, easy pick up and drop off location, not crowded and easy process

Rating:

2.0

Have equipment that was reserved or notify the customer ahead of time.

Rating:

5.0

3 out of 4 tires were bald in my opinion and there was trash in the back. The owner or employee was extremely helpful.

Rating:

3.0

I got a quote through the app including a "safe trip" option and even I did the "check in" They had to do it manually and took almost 40 minutes untils they got the Trucks ready plus, they charge almost $10 more without the "safetrip option that what I got on the app

Rating:

1.0

Got charged 2 times - will call in the morning - very confusing when picking truck up - said turned in 11/30/24 9:00 am actually turned in 11/29/24 - 4:30 pm - very low on gas - was told if we brought back 1/4 tank I would be refunded $17.00 - returned with more than 1/4 tank

Rating:

5.0

Everything was great

Rating:

4.0

Truck interior was dirty.

Rating:

5.0

Great service

Rating:

5.0

He was kind and explained things well, which helped me a lot in driving the truck.

Rating:

5.0

Quick and easy process and location. Very convenient, has variety of equipment.

Rating:

5.0

Very nice, quick and efficient!

Rating:

3.0

Location was great, received good help. However had to drive 12 miles to return it from my unloading site. Wish there was a location closer.

Rating:

2.0

Overall rating for the location would be "poor" - however, the staff member who assisted us went out of his way to help us through the confusion - so he gets an "excellent"... There was no signage to include "Kaps Friendly Shop" - saw a couple of UHaul trucks and equipment in what appeared to be an abandoned area of the lot with no directional signage or person(s) to assist. I called the number for the location provided in my email confirmation - and once we got past the language barrier, was guided into the store - that had an old store name on the building... the process also took far longer than it should have - a solid 20 minutes - because the paperwork and system took so long to move through - amidst him helping other customers. He appeared to be the only person working at that time, as well. Not a good experience or impression for UHaul.

Rating:

3.0

There was an issue with computers between TN and NC which caused a charge of $72 on my bank. They are in the process of working on this. The person in Kaps Friendly Shop has a language barrier so it has made it rather difficult to get this matter resolved.

Rating:

3.0

Truck cab needed a good cleaning. Delayed check out of vehicle from online reservation.

Rating:

4.0

Very friendly. Quick check out and even faster check in.

Rating:

3.0

Fix broken rear turn signals and ensure vehicle is adequately clean

Rating:

4.0

The staff was very helpful when my App would not work correctly. Returning the vehicle was also smooth and quick. The only problem I had was that the vehicle turn signals did not work. I notified the employees and they were going to ensure it was repaired.

Rating:

5.0

Stop over charging customers this is a bad look I paid 250.00 dollars and only had the truck for less than 3 hours

Rating:

2.0

Firstly, I was sent to a location that was a gas station/convenience store with only one person on duty. I had a confirmed reservation, but it took over 30 minutes to get the key. The truck had the check engine light on so I had to get another one. The allowed mileage was less than what was required(I thought, since I have visited this location numerous times for 50 years). When I asked for the route they wanted me to take in order not to be charged, the operator had no info. However, the truck I finally received was clean and got me there.

Rating:

3.0

It was very close to my storage unit which was great. The van worked perfectly and check in was pretty fast. But the van seats did smell like pee / cigarettes.

Rating:

5.0

Very nice and friendly people. Thank you Melinda

Rating:

1.0

The UHaul was incredibly dirty and because I didn’t not take pictures of it, I now have to return to the drop off location the day after and clean it out. It was so dirty, that I had use tarps to cover the floor before I could load anything.