The snow was not removed from the truck. There was close to a foot of snow left on the roof of it and I had to ask them to please clean the snow off the front so I could at least see out the front window. There was trash left in the back of the truck along with a hand truck that I did not request. Also, the fuel tank was not filled, it was only 2/3 of the way full. Lastly, I got a text message on the afternoon of the day I picked the truck up saying my reservation was being canceled because I didn't pick it up. I had picked it up and was packing the truck. The location just never completed the dispatch. I therefore did not get text message that allowed me to take and submit pictures of the truck when I picked it up. The amount of snow left on the roof was extremely dangerous (and illegal) and I ended up having to pay for someone else's fuel. I feel I deserve some type of compensation for the state this truck was in.
BRIAN B
Customer Reviews for Karma Kars Autosales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is a little tricky since it's right on 309. It's small and easy to miss. There's no indication that it's a Uhaul business, they just happen to be one of only 2 places in the area that had that trailer. The Uhaul check-in online process seems quite temperamental/broken. I was there for 45 minutes while the kinks were worked out. It was faster to do paper check-in. The app asked me for the same information 3 times, and had no indication that it was succeeding, and the checkin button took me to the wrong location. I had to keep handing my phone to the person and then she ultimately had to call Uhaul. Online check-in: 1 star of 5
Douglas H