Customer Reviews for KASL Printing And Graphics Inc
(U-Haul Neighborhood Dealer)

113 reviews

1665 E Washington Bl   Pasadena, CA 91104

(626) 376-4291

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(626) 376-4291

1665 E Washington Bl
Pasadena, CA 91104

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Zaven K. 
Rating:
1.0

The truck had almost no gas when I rented it—because the gas nozzle and tank had been knocked under the side skirt sometime in the past. It was incredibly dangerous to rent it, and when I went to fill it, I saw the damaged gas tank, which could not be filled, yet UHaul charged me for 45 dollars in gas, and another 30 dollars to fill it. I took a photo which clearly shows the bent gas tank and twisted, unreachable nozzle. I will report them to the local PD on Monday for the fake charges and unsafe vehicle. DO'NT RENT FROM THEM.

Keith C. 
Rating:
3.0

Customer did not leave a comment.

Lauren J. 
Rating:
5.0

Customer did not leave a comment.

Quincy J. 
Rating:
5.0

Customer did not leave a comment.

Teri G. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

I had a Great & Positive Experience overall during this rental effort! I was particularly pleased with your Representatives there at your KASL Printing and Graphics Location, who helped me, and proved to be exceptionally professional, patient, helpful and accommodating. They painstakingly and with a tremendous amount to patience, competence and detail assisted, processed, explained and walked me through the entire rental process. I found speaking and working with your clearly competent and experienced Representatives there, to be absolutely pleasing and rewarding. From beginning to end, I found working with and my experience in dealing with them, to be an easy, relaxed and informative one, which made my rental an effortless and relatively quick one. Overall the entire contact, effort and experience proved to be a positive, comfortable and an ultimately rewarding and most importantly a successful one. It is for these reasons and many more, that it is my desire now, for it to be entered into U-Haul's official customer feedback record, that I found both Hagop and Kevin, there at your KASL Printing and Graphics Location, to be an exceptionally helpful, thorough, knowledgeable, frank, courteous, patient, friendly and professional associates. Both Gentlemen proved to be an invaluable assets to your company and I commend both of them for their super professional, competent and accommodating service. U-Haul is in undoubtedly in very capable hands with these two Gentlemen dealing with your clients and are fully deserving of any commendations, promotions or accolades that can bestowed upon or to offered to them.

boghos P. 
Rating:
5.0

Nice staff

Joshua K. 
Rating:
5.0

Don't give customers an 80 dollar credit for a trunk with an empty tank, and then not expect it back empty

Joshua R. 
Rating:
5.0

We can't think of anything else. Jack was great, calling us the morning of the rental and being very clear about details and drop off information. He was very professional and also very friendly!

Mary G. 
Rating:
1.0

The 17' Uhaul truck we rented from this location was extremely unsafe to drive. The location owner did not do a proper walk-through of the vehicle with us and we felt lied to about its horrible condition. When we called him to complain, his response was "You're still going to have to pay for the mileage you used on the car." We received no apology and he did not even seem surprised that we were calling with these issues. - The driver/passenger cab seats were falling apart and it smelled like cigarettes - The gear shift lever was very difficult to maneuver into gear - The drivers side side mirror was missing the lower mirror, making it difficult to see around turns - The A/C was spotty and kept turning off for minutes at a time - The brakes were very soft and needed replacing - The interior lights did not turn on for nighttime driving, making the speedometer impossible to read in the low light - We could hear loud grinding sounds inside the engine while driving and felt it was unsafe to take on highways - The driver side door would not completely close, even when locked - The passenger side door would not open from the outside, even when the keys were used Overall, this was an awful rental experience and I would not return to this location again or recommend it to my friends/family. We ended up returning this vehicle early and renting directly from a Uhaul center in Pasadena down the street. It was a much better experience.

Brittany W. 
Rating:
5.0

I miss the ramp

carl D. 
Rating:
4.0

Customer did not leave a comment.

LaVonne M. 
Rating:
5.0

Very convenient, Jack was incredibly helpful and easy to work with.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

NAZAR B. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
3.0

Owner was 50 minutes late. Was waiting outside from 8:55-9:50. My pickup time was 9. There was no locker with keys. I understand things happen, but he did not offer a discount or anything for the inconvenience. He was very lackadaisical about the whole event.

Hayley H. 
Rating:
5.0

Customer did not leave a comment.

vasken H. 
Rating:
5.0

Great family approach to customer service.

David E. 
Rating:
5.0

It was perfect 100 percent

jacque M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

Customer did not leave a comment.

michelle G. 
Rating:
5.0

Very helpful staff, goes above and beyond.

Raffi B. 
Rating:
3.0

It was easy pick up and drop off! Really appreciated that part of the service.

natalie D. 
Rating:
3.0

Customer did not leave a comment.

guadalupe C. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
3.0

The personnel at the location could not help me retrieve the key as I tried to retrieve a water bottle I had locked in the uhaul upon return. There was a lack of empathy / indicated desire to find alternatives and I truly am hoping this doesn't lead to additional charges.

Lisa M. 
Rating:
4.0

Make your website easier to use.

Bruce H. 
Rating:
3.0

Pressure in left rear tire was low - please inflate all ties to proper pressure before renting

Frank H. 
Rating:
1.0

I had a reservation for 9:30 for a truck and appliance dolly. I showed up after that time and their was a long weight due to a "system issue". Once I reached the front of the line the truck was not a the location. I had to wait while they called 3 trucks that were not returned yet. Eventually a truck was found at a different location, but no dolly was given, which added to mileage as I had to go back and rent that too. The location I tried to dropped off had a self check out through the site, but it did not work as described. A worker who shared the lot advised me not to drop the keys off with out confirmation. I had to go home and charge my phone after several attempts. I then received a call asking why I dropped off the truck with out leaving the keys and blocked another truck. Despite the fact I packed it exactly in the same spot that I picked it up from. Even after all that I still received a voicemail about not terminating my contract. I called back only to find out that the person who accepted my dolly might not have properly check it back in. Terrible experience over all.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Cindy J. 
Rating:
5.0

Customer did not leave a comment.

Grace G. 
Rating:
5.0

Very helpful and accommodating

Christine C. 
Rating:
5.0

The gentleman was very nice and helpful

HADI A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
2.0

I had ordered some moving supplies to go along with the rental. When I got to the location, I was then informed that those materials were not available, adding travel time to my rental window as I still had to go get those supplies. The truck itself had equipment in it from the last renter and the truck was slippery all throughout from leftover dirt and dust.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

PHILIPJOSHUA M. 
Rating:
5.0

Initially it was difficult to connect to return the vehicle with the captcha screen repeatedly returning & requiring need to repeat process…. Once connected, return was convenient

PHILLIP B. 
Rating:
2.0

The man was utterly rude…and why? Treated me, as a woman, with disrespect. It was the owner of the business! Will not use this location again.

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

This place is great! Look no further and get your rental trucks from this location. Great customer service and courteous staff

SALVADOR B. 
Rating:
5.0

Suspension on truck was horrible

PATRICK B. 
Rating:
1.0

No packing supplies to rent, truck had a low tire pressure warning light on that I was told to ignore. (later had to have road assistance come and change the tire) no questions asked, just 'sign here' . . . .

ANTHONY G. 
Rating:
4.0

Staff was wonderful, professional and good at their job. However, the smoke in the building from cigarettes was overwhelming.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

Best location I've ever used. I will always request this location in the future, great service!

ALBERT S. 
Rating:
4.0

Customer did not leave a comment.

Tracy H. 
Rating:
2.0

Upon return on Saturday at 3;30PM, store closed. I along with several other individuals could not use the connection to turn in vehicle. The icon used said it did not recognize the location. Everyone was having the same problem. I took pictures of the mileage and the clean truck and just dropped off the keys. never again. My phone # 9517562659

CARLTON E. 
Rating:
5.0

Long wait time for phone call, person i called was not exactly friendly

Edward K. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

RUTVIJ M. 
Rating:
5.0

Great customer focus. The rep at the location made an extra effort to contact me after we already left to give us additional drop off information. He really cared about the customer experience.

Claus S. 
Rating:
2.0

Employees do not meet U-Haul employee standards. Poor customer service. Instilled worry in me stating that my truck would be rented out soon if I did not make a quick decision. Witnessed a customer ask for help on how to work a dolly, the main manager told him to go on youtube.

ADRIANA N. 
Rating:
5.0

Best location and great owner! He helped me last minute and was super patient with me and my friends

MALAK A. 
Rating:
1.0

Jack was absolutely rude since the moment we arrived. He asked for references and their phone numbers and when he asked me a question, my friend kindly answered him and Jack rudely told my friend that he was not speaking to him. My friend told him he was just answering because he knew the answer and Jack screamed "I don't care!! I was not asking you, I was asking her (me), she speaks English, she has a voice!" So since we really needed the Uhaul we just stayed quiet. I feel that Jack kept on being very mean and rude throughout the rental process but I tried brushing it off and being nice so I would get the Uhaul. Jack explained everything to us and when he took us out to the truck, the truck was full of pet hair. My friend asked if he could clean it and he cleaned it in a bad mood. He asked sarcastically "is it clean enough or do you need more?, I can also give you a rag so you can do it yourself" I told him it was fine and thanked him. Then as he was taking the rag away he said "if you don't like it don't take it, you don't have to take the truck if you don't like it!" This is after we spent almost an hour making the deal and after I had said it was "ok". He gave us thorough instructions on how and what to do when returning the truck. He handed me his business card and told me that if I ran into problems while returning the truck to call his cell. When we got back we had a problem with the difference in payment and my friend called him to ask him questions. My friend thanked him and before hanging up he simply told him "don't be rude next time" Jack told my friend he was an idiot and that he was a very stupid person. He asked us not to ever rent from him again. My friend told Jack that we didn't plan on returning and Jack called my friend stupid again and my friend then told Jack he was going to report him and Jack said "I don't give a fuck!!" My friend told Jack he was rude and insensitive and had absolutely no customer service skills and Jack told my friend "stay there I'm on my way, I'm going over there to handle you". I deposited the key in the box and immediately drove away, as we were exiting the premises we spotted Jack walking toward us. This was my first, and possibly my last time renting a Uhaul. I can't stress enough how uncomfortable and uneasy Jack made me feel. I don't wish this experience on anyone. I hope your company is able to speak with Jack regarding his behavior and hopefully this doesn't happen to anyone else.

GUADALUPE L. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

This is a new location. It's actually a different business and due to tough times they are thinking about other ways to stay afloat so they have a few Uhaul rentals. Kevin was so nice and acccomodating that's why i would recommend them. Give them a chance, they'll make up for it in service.

STEFANIE Y. 
Rating:
5.0

Thank you Jack

SAHAK B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
3.0

When I picked up the van yesterday, it was FILTHY. Inside and outside, windshield and mirrors. It was obvious it hadn't been cleaned in a very long time. I was then charged $25 for a cleaning fee upon return and I didn't even get to use a clean vehicle myself.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
5.0

Customer did not leave a comment.

Ellen F. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
2.0

Can't stand this place never want to use U-Haul again

ARTHUR S. 
Rating:
5.0

I had an awful time when my original location told me the 26 ft truck they had confirmed was not returned by the previous customer. Luckily after much anxiety, they found a truck scheduled to return nearby, in 4 hours. It was returned early and this location was awesome.

HOWARD Z. 
Rating:
1.0

This location doesn't have anyone attending you and there are no prior instructions on how to get the keys this delayed us by 1.5 hr in getting the truck and all plans went sideways. Plus the furniture pads and equipment we asked for wasn't even in there! Terrible experiemce

Gregory S. 
Rating:
5.0

Great location and nice people

LAWRENCE L. 
Rating:
3.0

Customer did not leave a comment.

RACHAEL P. 
Rating:
5.0

More clarity with uhaul.com instructions on where a truck can be dropped off

KAILA S. 
Rating:
4.0

Customer did not leave a comment.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

MELANIE W. 
Rating:
3.0

The equipment is good , the customer service is beyond awful. The rep (jack) is very rude and condescending, approach a customer that they could not be trusted, even if all my information including credit card are in my account. Checked-in on line for faster check-out. I don't mind paying double because my alternate driver returned it 30 minutes late. It is the way he treats women, very condescending and rude and aggressive. I used this location because it is very close and convenient to home. I will personally tell everyone I know not to support that location!!!! Poor... Poor...

CINDY O. 
Rating:
5.0

Customer did not leave a comment.

Jaime W. 
Rating:
5.0

Customer did not leave a comment.

MICHEL M. 
Rating:
1.0

Make sure they enter the request for 24/7 pickup time.

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

Cecilia S. 
Rating:
5.0

The truck was ready, and I was on the road in 10 minutes - really great!

Herbert V. 
Rating:
5.0

Very friendly.

NAZAR B. 
Rating:
5.0

Keep up good work

HRATCH M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Payment information need to know when will be processed was in pending for days.

HAROLD N. 
Rating:
5.0

Easy to check out and in! And they had a truck available last minute!

JORDAN B. 
Rating:
5.0

Jack and his crew were very accommodating and understanding of an issue I was not aware of. The pickup was easy, would reccomend to a friend!

David S. 
Rating:
5.0

I was told they would be there at 5, so I returned the van at 4.45 which was earlier than my 6pm contract. The office was closed and the website was not available from my phone. It was very frustrating.

JULIAN S. 
Rating:
5.0

Customer did not leave a comment.

DORLISA T. 
Rating:
1.0

We needed a truck with a lift or ramp because we were returning a water heater. When my husband went to rent the truck he explained what we needed and was told the bigger truck had a ramp but no lift, my husband told him we would take the smaller truck because he thought it had a ramp too. We realized when we got home there was no ramp. When we went to return it the salesman was angry and insulting. He refused to wear his mask when asked even though we are in a pandemic and businesses are required to wear them in California. He said he was 6 feet away as he yelled and insulted my husband. We had the truck about 30 minutes total and only drove it home and back about 3 miles total. We could not use it without the ramp and were charged 40$. The salesman told us to leave a review and he would tell uhaul that my husband was a child. He continues to argue with us in the parking lot and we said we just want to pay so we can leave, he would not refund us or trade to the truck that did have a ramp. It was a waste of our time and money. We have used uhaul numerous times and have never had a problem with the service or trucks.

ARTHUR S. 
Rating:
3.0

The location and the attendant are good. I had serious problems with the app. I didn't think it worked well at all.

Kimberly I. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Sabah A. 
Rating:
5.0

Excellent service excellent people

manuel A. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

even though i declined insurance when making reservation, it showed up in my contract.

Danielle P. 
Rating:
5.0

Customer did not leave a comment.

Brennan R. 
Rating:
5.0

Customer did not leave a comment.

Patterson T. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
No reviews have been submitted for this location.

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