Customer Reviews for Kaz Automotive
(U-Haul Neighborhood Dealer)

653 reviews

700 Garrisonville Rd   Stafford, VA 22554

(540) 659-4155

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 659-4155

700 Garrisonville Rd
Stafford, VA 22554

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

The only reason it was not inviting is because the parking area was entirely gravel. My only purpose was to return the truck...so that really wasn't a big deal. However, the location needs more available spaces for Uhaul returns.

Sandy R. 
Rating:
2.0

Have moving pads available. I ordered them but none were available.

Barbara L. 
Rating:
3.0

Customer did not leave a comment.

THURSTON T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
1.0

These guys put me in a truck that was on 75% Fuel and charged me for returning it that way because it was not on full

RASEANDELONZO H. 
Rating:
5.0

None.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Tanks everting is good

EDRASADALY C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERANN V. 
Rating:
1.0

I took the tow dolly back on the same day at 5:15 PM. They said that they wouldn't be able to check it in until Saturday morning. I got a call at 2:50 PM on Monday from U-Haul, asking me when I would be returning the tow dolly. I told that I returned it on the same day, so they would call me back when they verified it. At 3:30 I still had not received a call, so I went to Kaz Automotive. The tow dolly was sitting right where I returned it to on Friday. The lady and bald guy that rented it to me acted like they didn't even know it was returned. I told him to get his ass out there and check it in, "I didn't know it was back?". I told him that he was the one that told me that he would check it in on Saturday when he came in. Acting like it was my fault and I didn't tell them I returned it. I didn't trust Kaz Automotive before because they were shady and I will never go there again for a U-Haul. I would recommend that you find another business to use, because it could impact your business. At least your customer service representatives apologized for them but they shouldn't have to. Just my thoughts. Thank you, David Silver

DAVIDBRIAN S. 
Rating:
2.0

Customer did not leave a comment.

SARAH P. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

I like the easy drop box area, and there was ample parking.

aaron M. 
Rating:
3.0

Charged me for hand trucks that were not in the cargo area. Did everything online check in but still had to go inside to speak with an employee and retrieve the key

Nicholas B. 
Rating:
5.0

The folks at Kaz were helpful as always. I've never had any problems with them.

EMANUELL A. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

poor experience

Babajide O. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
4.0

Customer did not leave a comment.

Nguyen B. 
Rating:
5.0

The team at Kaz Automotive were top-notch. Thank's Kazans and U-Haul for a great experience.

David B. 
Rating:
1.0

Customer did not leave a comment.

Alex K. 
Rating:
2.0

Have someone available for questions Have the U-Haul cleaned Do not have someone else's belongings in the U-Haul Have the items you ordered (dollies and furniture pads)

Alex K. 
Rating:
5.0

Paper said I had 15/16 tank of gas but I had 3/4(12/16)

Matthew E. 
Rating:
5.0

The customer service was very good, please keep it up

Rajendra N. 
Rating:
5.0

Customer did not leave a comment.

Shelby B. 
Rating:
1.0

The truck was due back on Sunday, 07/26/2020. I returned it at approximately 2:30 PM on Saturday, 07/25/2020. The person took my contract document and said I would receive an email. When I did not receive by Sunday I called UHaul 800 number and was advised the truck had not been checked in. I was told the business, Kaz Automotive, would be contacted on Monday to get the truck checked in. Did not hear from Kaz on Monday so I went there on Tuesday, 07/27/2020 and was advised that the truck had not been checked in by any one at the business. They did so on Tuesday and an email was received. Very lackadaisical attitude by personnel and I'm upset that I had to go back to the business to get what was supposed to be done on Saturday. I have always used UHaul and had great results. I am very disappointed with this rental.

Steven M. 
Rating:
5.0

You are doing a great job. It was tempting when I was offered a discount for a drop-off further from my home. When I chose not to avail myself of that site, you were very accepting of my decision.

Beverley T. 
Rating:
5.0

Customer service was great

Gerhard N. 
Rating:
5.0

Customer did not leave a comment.

Hershel Y. 
Rating:
5.0

Excellent experience, truck ready to go!

Peter C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly F. 
Rating:
3.0

Customer did not leave a comment.

Logan B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
4.0

Customer did not leave a comment.

Rini V. 
Rating:
1.0

I was charged for 2 extra days when truck was returned 2 days early. They did not take time to check in truck the day it was returned.

Cynthia W. 
Rating:
5.0

Your locations are great, but you're charging me $4 for mileage and I returned the truck with too much gas, can I expect your $4 a gallon cost for a refund? Didnt think so. Way to penny pinch, that $4 cost you my business for life.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

dagmar K. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
1.0

Truck was filthy and dusty. Check out pick up took a long time not friendly. Furniture pads were not existing missing no apologies.

Rodolfo B. 
Rating:
3.0

Customer did not leave a comment.

Cynthia W. 
Rating:
4.0

Customer did not leave a comment.

Godfrey R. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

Customer did not leave a comment.

Rick H. 
Rating:
4.0

Will use again if the need arises. Thanks.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Jean H. 
Rating:
3.0

This location was closed. So I have nothing to say.

Omer E. 
Rating:
5.0

Set up the reservation on line. It was a very easy process and expedited the transaction at the pick-up location.

Francis M. 
Rating:
5.0

The drop was not difficult.

John E. 
Rating:
5.0

Excellent service!!!

Michael S. 
Rating:
2.0

Equipment was not ready for pickup at confirmation of 0700, arrived to the location to use 24/7 pickup and was notified by app I would have to wait until store opened and come back then. When I returned 2 hours later, I was told to wait for aprox 20 mins while they checked equipment back in. Don't confirm a pickup time with a customer if said equipment isn't actually available, seems like a pretty simple concept to me......

Jay L. 
Rating:
5.0

Even though Kz is fantastic, the uhaul website is one of the worst ever. Took 20 minutes to get the truck because the site was so bad. Also, lower your rates to match Budget which is MUCH cheaper and just as good. Only got uhaul because it's close to my house, otherwise I would have never used it.

Glenn E. 
Rating:
4.0

Customer did not leave a comment.

Dionna P. 
Rating:
1.0

You tripled booked our truck. We ended up with a van causing us to have to take multiple trips. The multiple trips was especially inconvenient when it was raining. I have had this to other friends as well but never thought the overbooking would happen to us. Will not be using uhual again you've lost a customer for life.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Katie T. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Excellent and quick service. The equipment was ready to go when I arrived and drop-off was easy. There is no need to improve anything from my point of view. Thanks!

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Felix A. 
Rating:
1.0

I was making a 4 hour move to Stafford, VA. With traffic and unloading the uhaul I told them I would have to drop it off after hours. I parked the uhaul with the rest of the trucks and put the keys along w my receipt from pick up location in the drop box. A couple days later I got a phone call asking when I would be dropping off my uhaul. I called back and the lady on the phone immediately started accusing me of stealing the uhaul. Ae ended up arguing for about 10 minutes on the phone. I had explained that I was new to the area and did not know the exact route or highway the location was off of. I told her the exact time and address I dropped it off and exactly where on the building the drop box for key was located. She continued to insist I stole the uhaul and that she would be pressing charges. She was easily the nastiest person I have ever had to deal with in customer service. I'm guessing she found the uhaul that I "stole" because she never called back. I would not recommend this location in a million years.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Darren D. 
Rating:
3.0

Reservation was for a location a mile from my place, got a call I had to go to Stafford (extra miles I had to drive and pay for and gas I had to pay for and time I had to take out of a limited move time for the help I had). Reservation was supposed to include a dolly... nope.... (so I promised my help a dolly and it resulted in a lot of extra effort which is a bunch of crap it was over 90 degrees) What I got was a truck with the last persons contract in there so I have it and all there personal information in it, a low tire they already knew about but didn't say anything about it. When I went back in and asked for them to fill it they wouldn't and told me to go to a gas station. They wouldn't even hand me the damn hose to do it myself so they technically were not servicing the vehicle they said they weren't allowed... It's an auto body shop I know there is a damn air hose there. So- you rent out vehicles not ready to be rented. So I drove to a gas station and the pump only goes to 70 and the truck panel says 80...so... That's on you if there is damage or a leak. If it was a large leak and it went flat while I was using it what was I supposed to do? Thankfully I got it all done and wasn't on the side of the road. There were also moving blankets left in it I didn't rent or use but had to be responsible for. The guy at the desk was nice and apologetic for not helping me, I'd have preferred a properly maintain vehicle I didn't have to stress about but thanks for saying sorry atleast. You were the upside dude- rock on with your bad self. U-haul you did a fantastic job of making an already stressful situation worse... kudos to you

Brooke D. 
Rating:
5.0

Customer did not leave a comment.

Shirley G. 
Rating:
5.0

Customer did not leave a comment.

Carloyn W. 
Rating:
1.0

My whole experience was horrible. I made my reservation for 6:30pm with the 24 hour app. There was no communication between the U-Haul pickup site and U-Haul corporate. The pick up location was closed when I went to pick up the truck. There were trucks and a lock box but no code to open the lock box. When I called the "after hours" person who was local he explained that my reservation has been cancelled. He promised me an extra day with the truck and a $50 refund but for some reason there was no record of the conversation other than the $50 refund, which I got. My timetable was completely messed up for my move and I had to wait another day to get my truck. I had to work 12 hours straight to get my move done and when I called after 9pm the people that could extend my reservation we're not in the office. The customer service representative that I spoke with was not apologetic in the slightest and was like, "I don't know what you want me to do about it." I had to get up very early to get my truck back to the return place. I would sum up my complaints to say poor communication and customer service. The next time I use a truck rental service, it will be Budget or Penske. They may be more expensive but it's worth paying more to get what was actually promised.

Zachary H. 
Rating:
1.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Excellent service from beginning to end. Great experience. Thanks.

Mike W. 
Rating:
5.0

I used the uhaul app to make the reservation online. That app doesn't work very well. It overbooked for the van i wanted. There wasn't a van at the location. Not, the locations fault. Fortunately, the local uhaul representative was onsite and with the locations' staff was able to get me a rental. I'd recommend calling uhaul directly and book directly through their customer service representative.

Patrick W. 
Rating:
3.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Alcides M. 
Rating:
5.0

Customer did not leave a comment.

Venicia W. 
Rating:
4.0

The U-Haul reservation portal isn't accurate which caused me some frustration. I reserved a 12' trailer and 6 furniture pads. Kaz Automotive is very convenient and close to my house. However, Kaz only has the trucks and trailers. They don't have the additional moving items. When reserving, I should have been automatically notified that I had to get the furniture pads from another location. I would have selected a different location and only made one trip to a U-Haul store, instead of two trips. This is second time in two weeks that I rented a 15' truck and a 12' trailer. Neither time were they swept out well. The renter always has to resweep them. So, that tells me when the staff finishes checking them in, they never do a close inspection of the storage areas. Finally, the Kaz staff was very helpful helping to get the tailer on my truck hitch. The new trailers with the hydraulic assisted brakes are very difficult to hitch and unhitch. They don't pivot up and down very well. It takes a very strong person to hitch them, even when they are empty.

Rob R. 
Rating:
2.0

I was given a 63 mile limit to get to my location which was over 74 miles away from U-Haul dealer to uhaul dealer. That is without even stopping at my house. then I was charged for the extra milage.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Randall A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

William A M. 
Rating:
5.0

It's not the location or the equipment that's the issue it's the company itself that is the issue. This is second time I've used U-Haul and once again I am disappointed in the process in actually getting the truck. I chose a location online and set my reservation. When the reservation for my truck was made the only thing sent to be me was as email confirmation of my reservation number. No location time or pick up location. I went to the location where I had set up to pick up my truck and once again the truck location had been moved to another location without any notification. This new location was more than 20 miles away from my original location I had chose online. I then waited on hold more thank 15-30 mins for a U-Haul customer repersentative to pick up so that I could find a closer location. Mind you had had to call twice because the first rep. Hung up on me. When I finally got a hold of another U-Haul rep. And explained what the previous rep. And I had discussed he was very confused and seemed like he really didn't know what to do and keep asking me question that I had answered for him him more than 2 to 3 times. And even with that he still gave the wrong pick up time and told me my truck reservations where for 6 hours and when I got to my location to pick up the truck is was in faceted only 5 hours. I've worked with other moving truck company and it's always simple. U-Haul y'all really need to get it together. This is now the second time y'all have wasted my time and made a complete confusing out of something that is as simple as just picking up a truck.

Mary M. 
Rating:
5.0

I couldn't get truck where the place I booked they told me to pick up the truck 20 mile away unfair service leads me more expense

Lisanework G. 
Rating:
1.0

Dropped off the truck. Had the drop off location approved prior to move to Kaz automotive. Dropped off the truck on Saturday. The lady said she would check it in with the next 15 minutes. She didn't check the truck in until Monday and I was charged an extra day of use when I dropped it off a day early!!'

Beth F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
1.0

Truck cab was littered with pet hairs and the back was littered with leaves and dust. I had to clean both areas because the counter person said they are just a go between. This site was a bad experience and I won't go back unless I have no other options.

Randolph F. 
Rating:
5.0

Customer did not leave a comment.

Arlene J. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
3.0

Back up camera. Explain how the truck works for customers .

RACHID A. 
Rating:
5.0

Customer did not leave a comment.

kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Ali A. 
Rating:
5.0

The truck was supposed to be ready at 10am and it was not there until 1:30pm. We had people waiting around for 4 hours to help me move. I am still very upset.

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
3.0

Making customers feel welcomed and be helpful.

Zena C. 
Rating:
4.0

Customer did not leave a comment.

Beau C. 
Rating:
5.0

Customer did not leave a comment.

Ariel B. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Staff was friendly and provided excellent service. Awesome experience overall.

Betty Ann P. 
Rating:
5.0

Everything was perfect and the staff st KAZ was amazing as alway!

Natalie H. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA K. 
No reviews have been submitted for this location.

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