Customer Reviews for KB Autos
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff was super polite, knowledgeable, and efficient. I would go there for all my uhaul needs.

Rating:

5.0

No complaints

Rating:

5.0

The service was incredibly good. They went above and beyond expectations by making sure that our vehicle fit the AT safety and securely

Rating:

5.0

WE did a night drop, parked, took the pics, dropped the key into the slot.

Rating:

5.0

Awesome location.. Great help from manager.

Rating:

3.0

Too many cars and congestion in front near entrance. Had to step over people laying on ground working on vehicles. Checkin and check out had nice people and the truck was clean and ready when I arrived.

Rating:

5.0

Fantastic service and friendly!

Rating:

3.0

All Trailer lights need to be operative, including side markers. Did have easy access to trailer in grassy area.

Rating:

5.0

Very professional employees and fast service. Good job.

Rating:

5.0

Fantastic site I enjoyed my experience

Rating:

3.0

Located convenient to me, kind of muddy out back but that wasn't unexpected. Thanks

Rating:

5.0

Very professional and detailed

Rating:

5.0

The staff here are very friendly and I had a great experience renting the Uhal truck from here. I will highly recommend this place for anyone and I will be e back here for my future needs if any.

Rating:

3.0

GPS took us to the wrong location originally so it was hard to find

Rating:

5.0

Great service

Rating:

5.0

Thanks crew

Rating:

5.0

The site is constantly being upgraded for customer service and efficiency. Not sure I can add to what has already been done. A very friendly and accommodating operation.

Rating:

3.0

The truck ran fine however the interior was quite dirty when we picked it up. There was some type of pet food all over the floor and the inside of the windows had a film of residue on them. Pick-up process was a bit chaotic as there were several people waiting to pick up trucks when the facility opened at 10AM. However, when it was our turn for service the personnel was friendly.

Rating:

5.0

KB Autos has a very good process for picking and dropping off the auto transport trailers. I checked in before I arrived and was on my way very quickly. When I returned the trailer drop off took less than five minutes. I have used this location several times and have always had a good experience.

Rating:

5.0

Amazing customer service every time. Wouldn’t go anywhere else. Eddy rules!

Rating:

4.0

Except the fact that the inside of the u-haul was dirty it was ok.

Rating:

5.0

Nothing to improve. We received excellent customer service beyond our expectations! We will be choosing this location if we move again in the future.

Rating:

5.0

We got a dolly from here that initially wasn’t working correctly, but once we returned to this location, they fixed it hooked up our daughters car and everything was great.

Rating:

2.0

Safetow was added to my rental even though I specifically declined it.

Rating:

5.0

Excellent customer service

Rating:

4.0

Good service. Close my house. Trailer was dirty. I took it to the car wash before I put my motorcycle in it.

Rating:

3.0

The location was very disorganized and there were so many trucks parked everywhere that it was not clear where to properly park the truck after hours. There was no signage to explain.

Rating:

2.0

i followed their instructions and placed the trailer in the back when returned after hours. 2 days later i went to rent a trailer again and it said i still had previous trailer rented. I called uhaul 800 number and they said they called the location and the guy said he would call them back. an hour later, i drove down to the location and they acted like they didn't get the call from Uhaul... very odd. I explained the issue, they went out and saw the trailer there, and then corrected the error. The next day i rented a trailer again and asked for a discount due to the complications they caused. he said he'd try to help me out. but when I returned it on-time, he again said hed try to help out.. but NOTHING came for the inconvenience. i don't understand how they could make it so complicated and keep on making promises they dont keep

Rating:

3.0

Very difficult to figure out where to return. Also, I was pulling a trailer and had no idea where to leave it. I got stuck in a one way drive trying to turn around with a trailer for ten minutes before a guy came out and told me to just leave it.

Rating:

5.0

Very good staff!

Rating:

5.0

Pick up process was seamless, very quick and great prices. The staff at this location are so kind and helpful.

Rating:

3.0

They charged me $40 cash to load my car.

Rating:

5.0

The man behind the desk was rude, impatient, and ill-mannered.

Rating:

5.0

the only negative issue I have is with the APP. It would not let me upload photos when dropping off but it did accept that it was dropped off.

Rating:

5.0

Please keep the friendly, positive atmosphere. It makes a huge difference when choosing a location.

Rating:

4.0

Parking is always an issue there with cars under repair blocking space for the maneuver

Rating:

5.0

Excellent experience

Rating:

5.0

KB Autos is not the closest location to my house. I always rent from them when possible because the staff there is excellent. I have no suggestions on how to improve this location because everytime I have used them (at least 3 or 4 times) the experience has been great.

Rating:

2.0

Waited over an hour to get assisted and was late for my movers. Very disappointed in the quality of service recieved.

Rating:

5.0

Great location. The owner was very friendly and helpful. I choose the mobile pickup but the location services would not work on my phone or my sons. Luckily the dealer was there and helped us.

Rating:

3.0

I had to go to this location for a truck after a reservation at another location didn’t have my truck. Very disgusted with U-Haul at this point. I wasted two hours running around looking for the second truck. U-Haul call center. Employees were rude and one actually hung up on me. I’ll look at other companies first move forward.

Rating:

1.0

Awful. Still waiting on a call from customer service. Needed to get a 26 ft truck at 7 am, planned to do mobile pick up, turns out the location doesn’t do that but the app says you can. Wasn’t able to pick up truck until 9, had to tell movers to come later bc of that. Also it was a 20ft truck and not a 26. Causing us to not be able to pack our whole house and use the movers for that. Movers left after 4 hours and we still have several things in our home that needs movers to move them so we are now hiring other people. This experience was a nightmare.

Rating:

5.0

The front desk person was very kind and professional, he helped me to hitch the trailer even under the rain. Thanks

Rating:

3.0

They never want to give you a receipt. And I told them I wanted a printed receipt because I didn't get one another time and they tried to say that I didn't turn the U-Haul in that Saturday when I did and they tried to get a extra day payment.

Rating:

5.0

Second time I've rented and both have gone flawlessly.

Rating:

5.0

I would suggest some maintenance on the appliance dolly. There was only one left when I picked up the truck. It was missing the strap to secure the appliance and one of the stair assist tracks was missing the belt over the mini wheels so you could not use the equipment properly. Check in and drop off was fast and easy and staff was friendly.

Rating:

3.0

Location: The person at the pickup location was slow and didn't communicate well, but was nice enough and told me there was no paperwork that I'd be emailed the contract. Uhaul.com: What I was very displeased with was that the equipment was a 40 minute drive away even though I reserved to pickup and drop off equipment at the location 7 minutes from my house. When getting the confirmation call, and I asked about getting it at the location I reserved with I was told that "maybe they didn't have any, and oh yeah there's a note here that this is why". Ok so i drive the 40 minutes there arrive at 12:00, talk with the person there, am told the contract will be emailed, drive 40 minutes home, then about 20 minutes later the contract is emailed. 3 days later it's time to return the trailer. I check the paperwork and it says that the return location is with the contract. The contract only shows "location" of where I picked it up, no return location even though with my reservation the location was Gone Country in Denver, NC. I go to Gone Country but they haven't opened, I call your 800 number and the person on the other end is pleasant but insistent that I have to return it to the pickup location even though that's not what I selected on my reservation. So he offers to connect me to customer service, I explain to the lady on the line there, after being on hold for 10 minutes, the situation. She says yeah, it's in the contract. I explain that no, actually the contract just says "location" not "return location". She says well if you had concerns you should have looked at your contract, I explain again that the contract arrived 1hr after pickup. She says well you should have raised your concern during the confirmation call, again I state that I did and asked them to double check on availability at the location closer to me. She again repeats "you should have checked your contract" we go through that cycle one more time, then she says well on the website when you made the reservation it says that. I asked "says what?" she clarifies, that it says that we can change the location if we need to based on equipment availability. I say I understand that, and picked the equipment 40 minutes away from me because that was all that was apparently available, but at no time was I told that the drop off location was changed. There was no empathy, no attempt to do anything, no concern that I'm having to spend 90 minutes of my time missing work on a monday morning because of this change and lack of notification from uhaul. She says I should have changed the reservation to a one-way, before picking up the trailer, I re-state that there was no indication that this had been changed, she repeats that it's in the contract, i repeat that I didn't get the contract until 1hr after pickup. She then says "yes, and we apologized for that", "when was that apology?" I asked. She said that her telling me "we apologized for that" was an apology for the inconvenience of changing the pickup location. I said "ok, thanks for that and have a good day" she stayed on the line for another 20 seconds without saying a word then hung up. So in summary, what can you do for the next customer: 1. honor the reservation pickup location, actually have the equipement there 2. don't change the drop off location without informing the customer 3. if changes are necessary, have the customer sign off on them before pickup 4. have customer service reps who have at least a minimal amount of empathy for the situations you all are putting customers into 5. have customer service reps that note down what went wrong and give some indication that they are going to do something about it, maybe note a software issue in the system that could have informed and prevented some of these problems. Maybe something about requiring customer acknowledgement, something. I have the distinct sense that no f$%^s were given here and that the implication is that it's my fault I don't understand internal uhaul policies, systems limitations, and contracts before having given the chance to read them.

Rating:

5.0

Nothing

Rating:

5.0

The staff at this location are very helpful and the service is quick. In and out with no issues.

Rating:

5.0

My guys took care of me I’ve had to went a couple times over the weeks and they have been amazing

Rating:

5.0

Very good very cool people clean and easy.

Rating:

5.0

Very friendly and knowledgeable staff.

Rating:

1.0

I was charged double for my purchase. Inconvenient.

Rating:

5.0

Good service atención

Rating:

1.0

The representative was rude and lied. He sent the text confirming I declined the insurance and then added it to the contract. When I pointed it out to him on the app and paperwork he begin to argue with me. The contract had to be voided and redone only after I told him off. Worst experience ever. I felt disrespected. There are other companies I can use for truck rental.

Rating:

5.0

Super Friendly Staff. Easy check in and check out process. Would Definitely Recommend.

Rating:

3.0

I don’t like the check in experience in Charlotte. I want a receipt upon check in no matter how busy the location. I don’t like the “trust me” attitude experienced at KB and also at the Boxmeer location.

Rating:

5.0

Always friendly and a great experience.