The service was great and fast!!!
ANDERSON T
Customer Reviews for KB Autos
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Folks were great but the trailer had a light out that was due to a wire being disconnected inside the trailer.
Patrick HI can't think of anything the personal was very informative i went in for a trailer and they showed me the one i didn't think of and it worked out just right for me tell them i said thank you.
RAYMOND TThere was ashes all over the truck.
Carrie SThis Location "KB Autos" is the neighborhood UHAUL that is friendly and accommodating and is the reason I come from Kannapolis to rent my equipment, he has everything.
Robert BCustomer appreciation. Friendliness. A smile?!?! A hello?!?!
DARRYL HNothing. If I ever need a U-Haul again I’ll be sure to only go to this location even if I have to pay a little extra mileage… I’ve never had a good hassle free experience renting a U-Haul this was definitely a first.
SHAMANI CI love this location. While I lived in Charlotte this is the only location I would use. Very professional and nice people. They have always accommodated my needs. Even if I make changes last minute.
ADRIAN MNothing
Satya SThe overall experience was good. I was over two hours late for my scheduled reservation, but there was still a truck available. The rep was so nice and professional. He made the process very easy for me and my family. The only negative is the parking situation as they also repair cars on that lot.
LATINA SThe man who checked me in for drop off was friendly and easy to connect with and he helped me back up my trailer when I didn’t feel comfortable. It was a smooth, efficient process.
LEROY CStaff was super polite, knowledgeable, and efficient. I would go there for all my uhaul needs.
ROBERT MNo complaints
RICKY CThe service was incredibly good. They went above and beyond expectations by making sure that our vehicle fit the AT safety and securely
ROBERT SWE did a night drop, parked, took the pics, dropped the key into the slot.
DAVID DAwesome location.. Great help from manager.
Allen GToo many cars and congestion in front near entrance. Had to step over people laying on ground working on vehicles. Checkin and check out had nice people and the truck was clean and ready when I arrived.
WILLIAM MFantastic service and friendly!
ANTONIO MAll Trailer lights need to be operative, including side markers. Did have easy access to trailer in grassy area.
Anthony WVery professional employees and fast service. Good job.
ROBERT SFantastic site I enjoyed my experience
GERALD OLocated convenient to me, kind of muddy out back but that wasn't unexpected. Thanks
WILLIAM KVery professional and detailed
DWAYNE HThe staff here are very friendly and I had a great experience renting the Uhal truck from here. I will highly recommend this place for anyone and I will be e back here for my future needs if any.
Abel FGPS took us to the wrong location originally so it was hard to find
LEAH MGreat service
GILBERT MThanks crew
LUIS GThe site is constantly being upgraded for customer service and efficiency. Not sure I can add to what has already been done. A very friendly and accommodating operation.
RICHARD CThe truck ran fine however the interior was quite dirty when we picked it up. There was some type of pet food all over the floor and the inside of the windows had a film of residue on them. Pick-up process was a bit chaotic as there were several people waiting to pick up trucks when the facility opened at 10AM. However, when it was our turn for service the personnel was friendly.
SHELLY VKB Autos has a very good process for picking and dropping off the auto transport trailers. I checked in before I arrived and was on my way very quickly. When I returned the trailer drop off took less than five minutes. I have used this location several times and have always had a good experience.
Jimmy WAmazing customer service every time. Wouldn’t go anywhere else. Eddy rules!
MICHAEL WExcept the fact that the inside of the u-haul was dirty it was ok.
Vanessa ENothing to improve. We received excellent customer service beyond our expectations! We will be choosing this location if we move again in the future.
Stacy HWe got a dolly from here that initially wasn’t working correctly, but once we returned to this location, they fixed it hooked up our daughters car and everything was great.
Tina DSafetow was added to my rental even though I specifically declined it.
HAOYANG LExcellent customer service
ulysses cGood service. Close my house. Trailer was dirty. I took it to the car wash before I put my motorcycle in it.
Steven PThe location was very disorganized and there were so many trucks parked everywhere that it was not clear where to properly park the truck after hours. There was no signage to explain.
Walker Pi followed their instructions and placed the trailer in the back when returned after hours. 2 days later i went to rent a trailer again and it said i still had previous trailer rented. I called uhaul 800 number and they said they called the location and the guy said he would call them back. an hour later, i drove down to the location and they acted like they didn't get the call from Uhaul... very odd. I explained the issue, they went out and saw the trailer there, and then corrected the error. The next day i rented a trailer again and asked for a discount due to the complications they caused. he said he'd try to help me out. but when I returned it on-time, he again said hed try to help out.. but NOTHING came for the inconvenience. i don't understand how they could make it so complicated and keep on making promises they dont keep
Glenn BVery difficult to figure out where to return. Also, I was pulling a trailer and had no idea where to leave it. I got stuck in a one way drive trying to turn around with a trailer for ten minutes before a guy came out and told me to just leave it.
Anthony IVery good staff!
Kevin HPick up process was seamless, very quick and great prices. The staff at this location are so kind and helpful.
Gracie AThey charged me $40 cash to load my car.
Anthony LThe man behind the desk was rude, impatient, and ill-mannered.
Iman Rthe only negative issue I have is with the APP. It would not let me upload photos when dropping off but it did accept that it was dropped off.
Thomas HPlease keep the friendly, positive atmosphere. It makes a huge difference when choosing a location.
Kenneth WParking is always an issue there with cars under repair blocking space for the maneuver
ELI GExcellent experience
Shawntel GKB Autos is not the closest location to my house. I always rent from them when possible because the staff there is excellent. I have no suggestions on how to improve this location because everytime I have used them (at least 3 or 4 times) the experience has been great.
Jimmy WWaited over an hour to get assisted and was late for my movers. Very disappointed in the quality of service recieved.
Jodeen WGreat location. The owner was very friendly and helpful. I choose the mobile pickup but the location services would not work on my phone or my sons. Luckily the dealer was there and helped us.
Ronald SI had to go to this location for a truck after a reservation at another location didn’t have my truck. Very disgusted with U-Haul at this point. I wasted two hours running around looking for the second truck. U-Haul call center. Employees were rude and one actually hung up on me. I’ll look at other companies first move forward.
TIMOTHY AAwful. Still waiting on a call from customer service. Needed to get a 26 ft truck at 7 am, planned to do mobile pick up, turns out the location doesn’t do that but the app says you can. Wasn’t able to pick up truck until 9, had to tell movers to come later bc of that. Also it was a 20ft truck and not a 26. Causing us to not be able to pack our whole house and use the movers for that. Movers left after 4 hours and we still have several things in our home that needs movers to move them so we are now hiring other people. This experience was a nightmare.
Julie MThe front desk person was very kind and professional, he helped me to hitch the trailer even under the rain. Thanks
ELI GThey never want to give you a receipt. And I told them I wanted a printed receipt because I didn't get one another time and they tried to say that I didn't turn the U-Haul in that Saturday when I did and they tried to get a extra day payment.
Sharon USecond time I've rented and both have gone flawlessly.
Jay SI would suggest some maintenance on the appliance dolly. There was only one left when I picked up the truck. It was missing the strap to secure the appliance and one of the stair assist tracks was missing the belt over the mini wheels so you could not use the equipment properly. Check in and drop off was fast and easy and staff was friendly.
Kathy T