Customer Reviews for Kean Auto Services
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

The only things that the truck needed was new windshield wipers. Otherwise everything else was in good condition.

Rating:

1.0

The location was fine. The fact that I was charged for a dolly that I didn't receive makes me rate UHaul poorly. Again, the location wasn't at fault.

Rating:

5.0

Everything went fine for me I don’t see anything that needs to be improved

Rating:

5.0

Make it clear that for mobile check in you need Safari on your phone. Our process took many tries and over 2 hours. At least 4 calls. Then once we finally realized I was using the incorrect server things progressed.

Rating:

5.0

It was more of a drop off location. The guy with the store that had nothing to do with UHaul was great. He was very helpful to returning the truck alongside the man on the phone who manages the entire Island. He was lovely and very detailed.

Rating:

5.0

The girl Jody at the desk was so sweet & beyond helpful. I was worried about backing the trailer in and she got someone to back it up for me. Top notch service!

Rating:

5.0

The staff at KEAN Auto was very helpful and helped me a lot to figure out where errors were made. She helped me closed the account and i couldn't have asked for better service she seemed to understand the system better then the dispatch number.

Rating:

5.0

Nobody was there but the easy self return made this an awesome experience!

Rating:

4.0

They need to have better signage. I circled the block 3 times before I saw a uhaul truck from between two other buildings and finally found the lot

Rating:

5.0

Friendly and quick!

Rating:

5.0

Friendly service and helpful people

Rating:

5.0

The lady at the front desk is very friendly. She supports me a lot. I rented Uhal a few times but the first time I had the best service like this. I am so happy.

Rating:

5.0

Staff was very friendly and helpful on un-hooking the trailer because the hand crank jack was not working properly they used their floor jack to raise trailer to unhook from truck.

Rating:

5.0

Very pleasant experience dealing with Kean Auto for a Uhaul. Jody is wonderful……….and Adrian…………helpful and relaxed…….. No improvement needed here…..!

Rating:

5.0

Keep going as you do1

Rating:

3.0

Hard to find.

Rating:

3.0

i was an hour late and got charged for an extra day felt excessive i even left more fuel in the truck than when i picked it up

Rating:

5.0

Had movers on-site my driver had the truck there before I had finished the paper work. Saved. $$$ Excellent Regards Norm

Rating:

5.0

tires are not rated for winter. police gave me a warning.

Rating:

1.0

Truck was not clean upon online check in. I returned the truck with more gas than needed. I was charged a $50 cleaning fee for a truck that was clearly dirty before my pickup

Rating:

5.0

The only thing I would have changed is dropping the uhaul off in Victoria. I didn’t realize it was even ap option. But other than that the experience was top notch.

Rating:

5.0

This establishment was great as the one we were supposed to drop ours off at denied us drop off as they were too full. As was the second place they sent us to. We ended up missing our ferry home because of all of the driving around, but even though this location was full they helped us out s we could eventually make it home. UHaul has been very stressful and disappointing to work with, but this establishment was the only good thing about our experience.

Rating:

5.0

Very friendly people at keen auto. We were pretty upset when we went to another uhaul we had reserved with for 10am pick up and after 30 mins of waiting and several unanswered phone calls no one showed up. We called keen auto and they had a truck immediately and apologized profusely for what we went thru. Will also recommend keen auto now.

Rating:

5.0

Was a great experience

Rating:

5.0

One of the tie down straps had been broken and was to short to tie down one wheel , had to use one of my own tie down straps. It was pointed out by the U-haul representative before renting but it does need fixing, other renters may not be as well prepared.

Rating:

5.0

Clean and efficient service. Great job!

Rating:

2.0

My appointment got changed 5 minutes before I arrived at the pickup spot and so i had to pick the truck up at another location. It would have been nice to get more notice than that. I realize the truck wasn't dropped off by the previous customer. But the inconvenience was brutal. Bad planning on uhauls behalf and I have used you any times and will again. But this was terrible customer service. Thank you.

Rating:

2.0

Nearly impossible to find. Closed on the weekend, no assistance with moving help.

Rating:

3.0

charge $2 times what web price was

Rating:

5.0

This was a great location; easy to get a trailer in and out. Service was fantastic. Trailer in excellent condition. It is definitely not alwayd like this.

Rating:

4.0

The van was ok, not spotless by any means but not too bad, The driver's window wiper was broken, and I did inform the attendant at the drop-off location.

Rating:

3.0

The dropoff location was closed. So instead, uhaul should improve the mobile website to make the process clearer and less clunky. Give the UX and dev teams some extra resources to rework confusing instructions and website bugs.

Rating:

4.0

The truck had some dash warnings going on like “0% oil life” that I had to call the location and ask about since I was concerned that I would be responsible for servicing should something happen

Rating:

4.0

WAZE maps had me driving around the block. It’s tucked back behind other businesses and no signage out front. I received 2 different text locations for drop off. First it asked I drop it off at 157 N Island Hwy then at the location on 29th st.

Rating:

3.0

I was charged twice. One when we picked up and one when we dropped off. Also we weren’t informed that the tank has to be filled up. Our booking said we are paying the amount for going 272kms in total for two days to be dropped off by 1st. But we dropped it off on 30th itself. Kindly review and fix. Call at 2502186558

Rating:

5.0

Directions on google Maps wont indicate the correct entrance to the location. For better indication, enter the UPS center as the destination and head around the back, you should see other U-haul vans

Rating:

5.0

Rented a 15’ van, the transmission was slipping and my husband , who has driven several of these vans, found it the hardest one to drive. Might want to get it looked at.... I was grateful to have a real person check me I as the website did not fully work.I couldn’t log in properly and it said it would send me a new password,but did not. Tried several times. Couldn’t do drop off online paperwork either,so was charged extra 20$ .

Rating:

2.0

Better equipment, use Canadian/world units of measure instead of idiotic Imperial units. You need to include the human touch to make us feel like we matter and that we are not the enemy.

Rating:

2.0

Fix online service

Rating:

5.0

Everything was exactly as expected. Check-out and check-in was quick and efficient. Keen Auto is our first choice for U-Haul in the Comox Valley.

Rating:

4.0

booked a time slot hours in advance and then waited 1/2 hour for the right person to turn up Peder - no explanatin no apologie. The lady who greeted me on arrival was very nice and said hed be back shortly 10 -15 mins fine but 1/2hr when i booked ahead is poor. This survey is also poor - focusing on location rather than service is a bogus way to get the appearance of better results.

Rating:

5.0

Had the best experience at Kean Auto Services for a first time user of UHaul. Would recommend UHaul first hand out of Kean Auto. Service person Peder for UHaul at Kean Auto gave excellent customer service all around. Have read and heard many horror stories of UHaul services and was apprehensive at first to use their service, but at the end of the day it turned out well for me. I thank Kean Auto Services for that.

Rating:

4.0

Nice drop off location.

Rating:

2.0

My ordeal started when I showed up at 1550 - 10 minutes in advance of my pickup time. I was told to come back at 1630 as the "guy who deals with U-Hauls" was away. This amazing as this timeframe accounted for 1/8 of my 4 hour rental. "The guy" arrived at 1635 and told me to sign in on my phone. I had been trying to do so for the past 40 minutes and, after he got me to demonstrate that I'm not a moron and can read simple directions (didn't know I had to prove that), he reluctantly helped me open the U-Haul. For these 40 minutes I was on hold with your company to ask what to do given that there was no rep and your website couldn't recognize my location even though, yes, my location services were on for the browser and phone in general (again, not a moron). It was a stunning race to the bottom to see which customer service could let me down harder and irritate me more and in the future I will endeavour to go with any other company. Apparently is your website is known to suck and I plan to blast this fact on whatever public forum that I can.

Rating:

3.0

Summer tires on your trucks in winter is illegal and a hazard. This was a very dangerous trip for me.

Rating:

5.0

Could have been a bit quicker check in but otherwise all was good, I would rent there again

Rating:

4.0

Pick-up was fairly quick and easy but I was disappointed that the location did not have any stock of the dolly I had reserved. Staff was friendly and helpful.

Rating:

5.0

Nothing

Rating:

4.0

Not rent out trucks you know need maintenance Had we needed to go up a long or steep hill or a hill and even half loaded the truck was only doing 20 mph with just a couch in it Service was very good however Peyton very helpful and quick service

Rating:

3.0

Update u-haul website and conversions on website as well as update pricing, update trucks that are available at locations.

Rating:

3.0

Perhaps giving the truck a bath would be a good idea?

Rating:

3.0

The young boy Peyton who seems to run the place was very good at the computer and serving us to do the things we needed. He had a great attitude and was very polite. The area where he could improve significantly is knowledge about picking up a truck when they are closed. I asked him several times if he could help us figure out how to get the truck earlier than 9:30 AM when he arrives at work for the day.,. He said there was no way I could pick it up before 9:30 AM. I had told him I couldn’t afford to pay for an extra two days so that I could pick it up the day before and drop it off a day later just to return it when they were open. I asked him a couple times if there wasn’t a way we could solve that problem. But he said no.! Finally my daughter phoned him and asked him several different ways how we could pick up the truck earlier. Finally he relented and said “well I suppose you could check in online and then pick it up early before I get here!!”That was very very frustrating and stressful!!! He is a lovely polite boy but he needs to learn the U-Haul system a lot better and be able to advise customer on how to solve their problems. He just couldn’t seem to figure things out for us. He told my daughter their 9:30 AM opening time was earlier than most U-Haul places! My daughter informed him that she has rented U-Haul trucks in other cities that were open much earlier than that. Also the inside of the truck was not swept out and had lots and lots of dust and dirt on the floor! So we had to do that before we could even start loading our belongings. Some of our couches are white and I was worried that seeing the truck floor hadn’t been cleaned adequately it would make our couches dirty!

Rating:

2.0

First issue - I get to my destination to discover the rear door was wide open. No indication from staff that I should check it prior to leaving the lot. Is it common practice to leave the door open while parked? Second issue - I was charged for gas even after putting more that enough into the tank, was not even asked if I had filled it up. How can I be charged $11.44 for gas to cover 12.5 miles? Staff not very communicative, to say the least.

Rating:

5.0

Nothing. Peyton, your representative is outstanding.

Rating:

1.0

After hours drop off. U haul app would not work. I called call center and advised. After received a bill for extra gass (I filled to required level) an overtime without proper checkin.

Rating:

5.0

Customer service at this location was excellent. Online reservation system worked seemlessly.

Rating:

3.0

I have rented a truck of 29.95 for 2 hrs and they charge me 104.15 explanation was not clear. I have and extended insurance that cover all my rentals and that was not enough for them :(

Rating:

5.0

Very efficient rental experience, thank you!

Rating:

5.0

The customer service gentleman was friendly and helpful. The whole experience was not stressful. Te signing out of the vehicle was very quick.

Rating:

4.0

One improvement would be to have photos of each side of truck match the current condition.

Rating:

3.0

The app doesn't work in Canada. I had to log in using the website, and it took much longer than necessary. Also, for full disclosure, please tell people to have their passport handy for secondary verification. Even better, do this verification the day before pickup so that the day of is much faster.

Rating:

3.0

I arrived at the location and was advised that the employee would return in 15 minutes. Had to wait to return my vehicle.

Rating:

5.0

Very appreciative of UHaul for upgrading me from a trailer to a truck after not being able to secure a trailer for my move. And honouring the price without asking

Rating:

5.0

Friendly staff

Rating:

3.0

Same issue as pickup, app said I needed to turn on location services - it was. It was a few minutes after Kean Auto closed, but there was someone in there. While I parked the truck and locked it, he came out and got in his truck and left. I had to pay for an after hours drop off. Not sure why this was worth extra money.

Rating:

5.0

Peyton is great!