Customer Reviews for Keane Automotive Specialists
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly, nice people. Drop off was a breeze.

Rating:

5.0

It might be a good idea to have your employees provide accurate information when calling customers ahead of customer's pick up date.

Rating:

5.0

Friendly, professional and very helpful. The only uhaul place I will use!

Rating:

5.0

Web page is slow and took too much time at check in and out. This is a problem especially if several people are there to rent

Rating:

5.0

Everything was handled well and cost-effective.

Rating:

2.0

The check in process took over an hour. We could not get the lock open. My husband had to watch a Utube video to figure it out. I was on the phone holding for 20 minutes trying to get help with the lock. The trucks were parked in tall grass and weeds, I fell trying to get to the trucks. I probably would not rent with Uhaul again.

Rating:

4.0

Have more size options in locations near where people are wanting to rent from. We were lucky enough to be able to drive almost 2 hrs away to pick up a truck to use. Most are not that fortunate.

Rating:

2.0

No dollys waited on hold for an hour had to go to a different location to find a dolly supposed to reimburse me for that credit some money back haven't seen that didn't put miles on I said brought back early because I couldn't load the stuff I needed to so wasn't a good experience

Rating:

5.0

We rented an open trailer for a quick trip. No flaw transaction and great service. Had what I needed. Hooked up and unhooked trailer to my vehicle which was a big help. Call ahead and reserve option is helpful since different trailers go in and out throughout the year. Keane runs the place and we have had mechanic work done on site as well. Very good mechanic.

Rating:

5.0

The lady who assisted us was very knowledgeable and helpful. Really appreciated her service. The equipment was very well maintained and perfect for our need to haul a vehicle to our house.

Rating:

5.0

The passenger side mirror did not have the range of adjustment needed to allow adequate rear view vision on that side This problem lies in the design of the mirror mounting. Overall, this provider was excellent as was technical assistance sought directly from U Haul on this matter.

Rating:

5.0

Everything was very good no issue. Trailer was old and needed paint but worked well and we had no issues

Rating:

5.0

The staff at Keane's is excellent

Rating:

1.0

Fix your app? It doesn’t work. My confirmed reservation had to be manually entered to appear on the app. I had to call to make this happen. I also had to call again to complete the check in process which took a half hour to complete. I had to call a third time to complete the return as the app wouldn’t allow me to advance to the next steps. A helpful agent told me she would take my info and complete the process. Truck interior was dirty at pick up, appliance dolly was leaning against a building. It should be in the truck as it was an after hours pick up/drop off. GEEZUS.

Rating:

5.0

I had one reservation canceled. I received great help from your corporate people and fantastic service from Keane Automotive. Overall it was a great experience.

Rating:

4.0

Trailer could have been cleaned out better when we picked it up. I swept it our well upon return removing dirt and other garbage that we did not track into.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Despite not receiving notice that this was my drop off location - they had to search in the system, the customer service was excellent. They were very friendly, explained that they had to search the system to locate our rental so it would take a bit longer. I would use this location again because of their customer service and positive attitudes.

Rating:

5.0

Dropped it off on Friday night, the woman working met us outside, and said she would check it in on Monday. Process was easy and professional. Thanks

Rating:

4.0

Have pickup possible on weekends at a certain time !!

Rating:

2.0

I will not use uhaul again because of the manager

Rating:

5.0

I had a wonderful experience. The staff was personable, kind and helpful. Tho this rental is 20 miles from my home (others ate within 5 miles but didn’t have the size I need) I will return to Keane because they were just that wonderful.

Rating:

5.0

Been here before. Great service and friendly

Rating:

1.0

I have rented from here several times and every time I’ve had issues I will not ever rent from U-Haul again

Rating:

1.0

They suck, and will try to rip you off.

Rating:

4.0

Did not have a problem with either the drop off or pick up location. The problem was that uhaul wanted to change the drop off location to a place 40 miles away. It was also the holiday weekend so no one was there and we had to waste A LOT of our time waiting on hold to speak to someone from uhaul to figure this out.

Rating:

4.0

Make sure the lights work properly.

Rating:

5.0

3rd time there. Just like home

Rating:

2.0

Even though the owner was there. He would not except the trailer. We called U Haul and the lady was very helpful with how to return it.

Rating:

4.0

I needed a uhaul trick 72 miles away. This seemed like a long way to go to complete the rental process.

Rating:

5.0

Great job

Rating:

5.0

Truck door locks were in bad shape and could not be opened with the key.

Rating:

5.0

Nothing

Rating:

1.0

Location closed sill don't know what it cost very unsatisfied.

Rating:

3.0

Truck was only half full of gas when I rented it. Was informed there was nothing they could do to reimburse me for it.

Rating:

1.0

The trailer door was broken and would not close, and was obviously not checked before I was informed that it was ready for me. Also there was no dolly that I put on my order

Rating:

5.0

I will go to this location to rent again when I need to haul or move stuff

Rating:

5.0

Nothing, 100% awesome service

Rating:

5.0

This location is awesome. Very thorough and very nice.

Rating:

1.0

Just they are scammer theifs but that's where had to drop it .

Rating:

5.0

Excellent service as always.

Rating:

5.0

The gentleman that operates this location was very professional.

Rating:

5.0

There’s only one thing I wish this trailer was equipped with and it is a jack for the tongue I rented a 12 foot enclosed trailer pretty heavy to lift off by yourself a jack would be helpful.

Rating:

5.0

Closed

Rating:

3.0

The place was okay. Very upset that I reserved a Uhaul 5 minutes down the road then had to drive 1 1/2 to this location and back. Overall it was fine and everything worked out but upset I had to drive so far to pick up my trailer.

Rating:

5.0

I had a hard time locating a car hauler in Iron Mountain MI, so the lady at Midwest Mini Storage and Movers in Iron Mountain checked around and located one in Crystal Falls (Keene Automotive). I drove out there to pick it up and couldn’t have been more pleased with the service. The folks at Keane Automotive were amazing! Customer service like this is very hard to come by these days and I’m very grateful for their help in this move.

Rating:

1.0

The customer service at this location was horrible and moreover I believe the people running this place were trying to scam me. They checked in my truck and charged me only for the extra days I had kept it (perfectly fine), but then things got wierd. Kelly, the wife of the owner who handles customer service with UHaul began calling me the day to follow after everything had been returned and completed. She left me several rude messages telling me the truck was "filthy" and I needed to come down right away and clean it because they weren't going to. This made no sense since all we moved was furniture and household items and the truck truly was not filthy as she was stating. We even looked at the back of the truck upon return and nothing was stated as a problem at that time. I have rented multiple Uhaul trucks and trailers in the past few months and never had this happen before. I'm not sure if these people were trying to charge me something directly for a "cleaning fee" they made up after check in or what, but it just simply wasn't true that the truck was even dirty at all. In addition, when I called to discuss this with Kelly at the shop, she immediately began yelling at me and talking to me in a condescending tone. I told her she could charge me the $25 fee for the cleaning eventhough I didn't agree it was dirty as she was stating and she even still continued to yell at me and tell me I needed to come down to the shop "right now" and "clean the filthy truck". I was 5+ hours away, in the middle of a huge move and pregnant, so that just wasn't possible. Anyway, I would recommend you go elsewhere if you have to rent or return a Uhaul truck. These people caused nothing but stress in my life and were extremely rude. Customer service is not their forte.

Rating:

1.0

Refund my money. Four times u haul has charged my account without my approval

Rating:

5.0

Please make sure that the rubber chain latches are intact on all equipment. I had to use haywire to secure chains to be safe.

Rating:

5.0

Excellent customer service. Great people.

Rating:

3.0

Tires should have been checked so we didn’t have a blowout. It could have been very dangerous c

Rating:

5.0

Rental process is to complicated, not customer friendly!