There's only one thing I wish this trailer was equipped with and it is a jack for the tongue I rented a 12 foot enclosed trailer pretty heavy to lift off by yourself a jack would be helpful.Gary M.
Customer Reviews for Keane Automotive Specialists
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jack P.
Customer did not leave a comment.Arnold D.
Customer did not leave a comment.Colleen B.
The place was okay. Very upset that I reserved a Uhaul 5 minutes down the road then had to drive 1 1/2 to this location and back. Overall it was fine and everything worked out but upset I had to drive so far to pick up my trailer.Raegan S.
I had a hard time locating a car hauler in Iron Mountain MI, so the lady at Midwest Mini Storage and Movers in Iron Mountain checked around and located one in Crystal Falls (Keene Automotive). I drove out there to pick it up and couldn't have been more pleased with the service. The folks at Keane Automotive were amazing! Customer service like this is very hard to come by these days and I'm very grateful for their help in this move.Jessica H.
Customer did not leave a comment.WM H.
Customer did not leave a comment.Claude D.
The customer service at this location was horrible and moreover I believe the people running this place were trying to scam me. They checked in my truck and charged me only for the extra days I had kept it (perfectly fine), but then things got wierd. Kelly, the wife of the owner who handles customer service with UHaul began calling me the day to follow after everything had been returned and completed. She left me several rude messages telling me the truck was "filthy" and I needed to come down right away and clean it because they weren't going to. This made no sense since all we moved was furniture and household items and the truck truly was not filthy as she was stating. We even looked at the back of the truck upon return and nothing was stated as a problem at that time. I have rented multiple Uhaul trucks and trailers in the past few months and never had this happen before. I'm not sure if these people were trying to charge me something directly for a "cleaning fee" they made up after check in or what, but it just simply wasn't true that the truck was even dirty at all. In addition, when I called to discuss this with Kelly at the shop, she immediately began yelling at me and talking to me in a condescending tone. I told her she could charge me the $25 fee for the cleaning eventhough I didn't agree it was dirty as she was stating and she even still continued to yell at me and tell me I needed to come down to the shop "right now" and "clean the filthy truck". I was 5+ hours away, in the middle of a huge move and pregnant, so that just wasn't possible. Anyway, I would recommend you go elsewhere if you have to rent or return a Uhaul truck. These people caused nothing but stress in my life and were extremely rude. Customer service is not their forte.Kelley K.
Customer did not leave a comment.Chester P.
Customer did not leave a comment.Gary M.
Refund my money. Four times u haul has charged my account without my approvalBen N.
Customer did not leave a comment.WILLIAM P.
Please make sure that the rubber chain latches are intact on all equipment. I had to use haywire to secure chains to be safe.ROBERT E.
Customer did not leave a comment.Pateick L.
Excellent customer service. Great people.Timothy C.
Customer did not leave a comment.Raymond D.
Tires should have been checked so we didn't have a blowout. It could have been very dangerous cWilliam S.
Customer did not leave a comment.David H.
Customer did not leave a comment.Robert B.
Rental process is to complicated, not customer friendly!Jon V.
Customer did not leave a comment.Joseph S.
Keen and his employees were great. Kind and helpful. Excellent customer service. Practicing social distancing.George D.
Customer did not leave a comment.Ryan W.
Make it easier for the rental place with less paperwork, and make sure they are paid well as that is a lot of work for them, if they run another business besides renting just U-Hauls. They deserve a pat on the back.ROBERT A.
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.Henry G.
Customer did not leave a comment.MARIAN A.
Dropped off after hours. Used Uhaul android app to return the truck.Paul P.
Customer did not leave a comment.WESLEY L.
Nothing, service was good.William B.
Customer did not leave a comment.Lester S.
I had completed my reservation online, but it had to be re-done because of error at UHaul server. Dealer spent over half hour on phone to try to figure out reason for error. Big waste of time doing the online reservation!David J.
Customer did not leave a comment.TONY S.
Customer did not leave a comment.KYLE B.
Customer did not leave a comment.Joe P.
Great service and a great vehiclePeter C.
Very helpful!!Kelly T.
Customer did not leave a comment.Tracy B.
Customer did not leave a comment.Cynthia R.
Very Helpful.Gary R.
It was awesome as is.Michelle R.
I rented a 12ft trailer to take furniture to someone approx. 500 mile away. After 3 hrs on the road I pulled in to get gas. To my surprise a guy that had been following me pointed out that I only had one tire on the right side of the trailer. Needless to say I was a bit upset. I'm a 71 yr young woman, alone, in a Tundra pulling a 2ft trailer Less then a mile away I found a U-Haul dealer. It is located at George's Body Shop in St. Ignace, MI. I can't say ENOUGH about those gals and guys. They couldn't have been nicer and they had me back on the road in about twenty mins. THEY SHOULD BE RECOGNIZED FOR THEIR WONDERFUL SERVICE!!Cynthia R.
I will not use your service again. I went online a reserved a truck and trailer 2 weeks in advance. 24hrs before pick up I was called and told part of the equipment was in a location 1 1/2 drive time away. It is not possible to hire moving help based on a time schedule when your run it this way. It is the 2nd time you have done this to me. I am done.Gary H.
Customer did not leave a comment.ronnie D.
Your computer system sucks. The people at Keane struggled with the system and delayed my departure for almost a half hour. They were very helpful and attentive to me, but your computer system kept screwing up and they had to keep redoing everything.Mike M.
Customer did not leave a comment.Kevin L.
simplify checkin too much timeBradley Y.
Customer did not leave a comment.LaVerne S.
No complaints about this location. My online experience making and accepting the reservation, however?? WORST U-HAUL EXPERIENCE EVER!!! I made my reservation only to find out that absolutely every aspect of the reservation was changed without asking if this was acceptable. Just to itemize the list... My pick-up location... CHANGED! My requested truck... CHANGED! (It was actually SMALLER!) My drop off location... CHANGED! The type of move (one-way or local)... CHANGED! TWICE!! The length of my reservation... CHANGED! Every one of these changes were made without my permission, and against my will WITHOUT NOTIFICATION!!!Steven S.
Easy drop offSamantha O.
Yes I think they'll be getting some more of my business!!keith W.
Customer did not leave a comment.Peter V.
Customer did not leave a comment.Carol W.
Customer did not leave a comment.Greg E.
Customer did not leave a comment.deborah S.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.Cynthia P.
Customer did not leave a comment.Ole D.
Customer did not leave a comment.Michael K.
Have the gas tank full when picked up. I made a 500+ mile trip. Tricky to end with a quarter tank.Ole D.
Customer did not leave a comment.Doug W.
Customer did not leave a comment.Ken T.
The tow wires were rusted on my vehicle. They took a man off from a vehicle he was working on in the garage to work on mine and get me out the door. Top notch people.Gary H.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.Teresa D.
Customer did not leave a comment.Mark B.
seat is uncomfortable.Sandra S.
Great ExperienceMark B.
Friendly agent.patty W.
People working there were pleasant and quick on the turn in process.Frederick T.
I used your self check in. Great feature. Easy location to back the trailer into. Great experience. 3rd trailer rental in a couple of months, who wants to own a trailer when you can rent on at such a great price.Mark T.
Customer did not leave a comment.Paul E.