Customer Reviews for Keep Safe Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Keep Safe Storage LLC

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TAQUITA B.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Judith M.
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None

Michael M.
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Customer did not leave a comment.

Lashawna M.
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Customer did not leave a comment.

Adrian M.
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I don't have any complaints. I was satisfied

MO'JOSHUA F.
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Customer did not leave a comment.

Denise F.
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I arrived at the return location listed on my contract to find a small 2'x3' ground sign marking the location, and no one there. I arrived Saturday August 1, 2020 at 1 pm. The phone number on my contract was not in service. The office was a storage unit company, had a u-Haul truck parked in its lot, closed, and had a different phone number on the wall, so I called it. The young girl who answered the phone, looked up my phone number and then gave me the new address she said was on my contract for me to return the trailer to. I then drove to that facility, arrived Saturday, August 1st at 1:20 pm , again a storage unit facility, no one there, quite a few trailers and trucks on site...UN-hitched my trailer, completed the on line steps for return and departed.

abby M.
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veronica P.
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Latesha P.
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Doranna L.
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Customer service was great.

Susaneva W.
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CAROLINE D.
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dustin S.
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Location was not open when it was supposed to be. No personnel answered phone number on gate. Went straight to voicemail. U-Haul.com/share instructions did not give any gate code instructions

Rickey E.
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raygan F.
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Sarah M.
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Ensure that the correct miles are entered into the system.

steve S.
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Customer did not leave a comment.

Tanner L.
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Wayne T.
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hollie J.
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n/a

William M.
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Echo A.
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Very professional staff; clean vehicle. All in all it was a great experience!

shanice O.
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Customer did not leave a comment.

Tommy S.
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All was very simple and easy.

Charlene C.
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Better customer service the guy was extremely rude when I came for my deposit which they shorted 13.00 because he said the back of the truck had dust in it which was already dusty when I got it and needed to be swept which I was unaware of. I got upset and was told next time don't rent their trucks and I replied fine next time I won't.

Jordan E.
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Customer did not leave a comment.

Teresa W.
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Person was late, getting there. Said to me, when I asked where to leave car hauler, he said that's just how it has to be,

Shayla J.
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Be sure to actually inform customers that their U-Haul was not ready. I was highly dissatisfied with this location. If it wasn't for the regional location in Shreveport helping me I would've gone without.

Matthew L.
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Terrific UHaul location! Truck was ready and cleaned before I arrived. Very helpful attendant that got me out quickly. Return could not have been easier. Also, when I called to check on the status and confirm, I have a wonderful woman assist to make everything go smooth. Just a superior location!

Kayla J. | Overall Experience |
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Thank you!

Josha B.
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It's was a little trash in the back area. And the cup holder area had sand in it.

patricia D.
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I did not pick up on reba i picked up on tha keepsafe main location on tha bypass with miss lilly she is awesome!!!!

geneva d. | Overall Experience |
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My storage experience was great.

Alphalonia R. | Overall Experience |
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Na

Nayvi B.
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Customer did not leave a comment.

Beth C.
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Easy to get to location was able to drop off key and leave vehicle as location was closed when we arrived. No hassles.....:)

Monterreo W.
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cliff D.
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Kenneth K.
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TOMMY O.
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Great Service

George W.
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I selected to receive my uhaul in Coushatta, LA. They did not have my order and I had to drive to Natchitoches, When I arrived, the person was at lunch and it took another hour. Someone at Uhaul should have contacted me and told me that Coushatta did not have the equipment I reserved.

CRYSTAL B.
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Customer did not leave a comment.

Michael W.
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TIMOTHY F.
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Steven F.
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To many problems to list here.

Robert B.
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Customer did not leave a comment.

TROY F.
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ronald C.
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robert P.
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There was no one at this location. We had to all a number on the gate and were sent to a hwy 1 location. Person on call in number kept saying there was someone there. You need to get this right

Randy N.
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Confirm that the Pick Up location is on Hwy 1 and not Reba Street,

STEVE K.
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Jerry is great. Very helpful and always does a great job! Thanks...

ELLA B.
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Great place to rent U Haul equipment. Staff very friendly and helpful. No need to improve anything.

JOSHUA H.
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Train employees better

SUSAN A.
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Customer did not leave a comment.

TAWANA B.
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MICHAEL M.
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Terry D.
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Very courteous staff. I will use keep safe storage again

JOSEPH J.
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Attendee was initially rude but very helpful

marcus M.
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I was accused of not returning a dolly back. truck was returned with dolly just as I received it on a Sunday which has a 24hr drop off but no one working on that day.I told them to check there security cameras because the truck and dolly were returned. i did not appreciate being accused of stealing any company equipment as I am a self company businesses man myself and have used uhaul for years.

DON M.
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BUD M.
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DEREK R.
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it was too far out of the way

TONY B.
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Your do great keep up the good work thanks

CHRIS M.
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Customer did not leave a comment.

LISA F.
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Don't call and confirm the reservation at one time, then call the next day to change your times. If we had not been in the city already we would have been in serious trouble. The unit was filthy in the cab and outside.h

RITA W.
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Customer did not leave a comment.

Latrice J.
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Keep providing excellent service

J MICHAEL K.
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Customer did not leave a comment.

STEVEN B.
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Very satisfied

ANGEL B.
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Price of 6'x12' one way was waaaaaaaaay to expensive. Very displeased on price.

WINSTON I L.
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no one was available and no one could be reached by phone. It delayed my departure from Natchitoches when I had to drive to another drop-off site.

Judy B.
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The guy was friendly, professional and fast. Yes I would recommend this place for friends to use.

Alan P.
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Don't let people smoke in the trucks. I smell terrible just driving the damn truck around. It is ridiculous that you allow it. Of course you have a monopoly in my town, but if I had a choice I wouldn't choose you. Terrible!

No reviews have been submitted for this location.

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