Customer Reviews for Keep Safe Storage
(U-Haul Neighborhood Dealer)

1,015 reviews

5841 Hwy 1 Bypass   Natchitoches, LA 71457

(318) 214-9898

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 214-9898

5841 Hwy 1 Bypass
Natchitoches, LA 71457

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jameka L. 
Rating:
5.0

Equipment was excellent except for one of the tires on the trailer. This caused a three hour delay on a 1400 mile trip. Please ensure all tires are in excellent condition before customer picks up equipment. Thanks for the support to correct all issues!

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Ethel F. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
4.0

The Drop Off location was not a U-Haul location - it was a U-Haul partner. They were thorough and Honest about the U-Haul equipment provided to us - "this trailer is old and in need of repair. The Right Taillights do NOT work." Oh to have that level of service at any U-Haul site.

Allen B. 
Rating:
5.0

All employees were very helpful and respectful.

Teresa C. 
Rating:
1.0

Stop charging for an insurance that doesn't cover the entire uhaul. The top got scratched by a garage door closing and I was charged an extra $260

Cathy W. 
Rating:
3.0

When you call the location of drop off you should actually get an employee that works at the location of drop off not the 1 800 UHAUL. Thursday July 28 2022 we called the 1800 UHAUL number and made a one way reservation for Saturday July 30 2022 for a 26' from Youngsville La 70592 to Natchitoches LA 71457. We were told closest place to pick up was Cajun Hardware Kaplan LA at 10 am. Moving. Under contract. Closing. New owners. Time sensitive. We drove several hours to location. Location turned off. Blocked. No longer taking UHAUL customers. We called UHAUL for several hours. At times using multiple phones. 1 800 UHAUL. Traffic #. Supervisor phone numbers. Etc. Left on excessive holds. Calls dropped. Transferred. Traffic # consistently after giving details of your situation we're told you've reached New Orleans let me transfer you to Baton Rouge. More excessive holding. Baton Rouge would answer let me transfer you back to Louisiana. Then here goes the final transfer. Excessively excessive. Music and repeated voice eventually stops. Then just nothing. In outer space. Customer service…. Now that transfer was even a bigger joke. One employee. One after five hours of relentless calling emailing and chatting only one employee tried to help. She actually explained things and where we need to be and what we need to do. She apologized so many times for everyone at UHAUL failure. Customer never picked up. Ever. Consistently heard over and over the pre recorded message that this number could not help with truck reservations or cancellations. To hang up and call another number. Emails were never responded to. Chatting took forever and only one responded only to tell us to call the traffic number. The New Orleans/Baton Rouge/Louisiana number. Extremely upset angry deflated disappointed etc. Took off work. Very short window. Time sensitive. Expensive. And a total waste of precious time and money. Zero accomplished. To date we still have not heard one word from UHAUL. Not one. Nothing. Zip. This experience I rate you a negative. Zero. Our experiences with the Kaliste Saloom branch in Lafayette LA and Hwy 89 in Youngsville LA in person on site is exempt from this complaint. No issues. Ever. Multiple business transactions starting April 2022 to current.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

My Situation was unique. I had a house fire July 5th, my family was in temporary housing until July 31st while the house was being prepared. Well this was very costly. I had hoped to be out of temporary housing before the 31st. Well they finished enough repair for us to move back in a day before the 31st. Well I needed a U-hall that day. I seen a lot of trucks I said thank God, all to find out I didn't reserved one. The tech told me he didn't have a truck available they were all booked never said let take your number, if something comes open I will call. Or check back at such time. The only way I ended up with the truck was persistence. I called and went back 30 minutes before it closed. I know my emergency was his. Just show a little more concern and kindness.

Deloris D. 
Rating:
5.0

Great rental

Mazeba M. 
Rating:
1.0

No one is EVER there. We were instructed to drop trailer off while leaving contract in drop box. Followed instructions only to be called a couple day later with a girl who literally greeted the phone call as “hey where is your trailer” ( we had no idea who the number was ) told them we did exactly what manager told us too, only to tell us well “ no you didn't I can't find it “. That issues was resolved only to go through the ringer with reserving another. Possibly the most rudest and unprofessional people I have ever had to work with. Thank you for making our military move across country more stressful than it already was!!

MICHAEL S. 
Rating:
1.0

3 rentals in 2 weeks and all were a nightmare. Terrible service throughout Uhaul. Still fighting to get the 2 credits promised to me. Nobody in uhaul organization cares about customers. Highly recommend trying to use anyone but uhaul

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

lacainda P. 
Rating:
5.0

The AC did not work in this truck during the rental. It was miserably hot to drive.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

No side mirror so had to drive a large truck never seeing if anyone was coming. Expired inspection sticker and an unsafe truck that I had to go sixty miles to get and pay you for that travel. Terrible communication from Tiffany on help desk. Glad it's done is the only reason it's only below average.

Joshua M. 
Rating:
1.0

The pick up location tried to send us out with a trailer that had a badly worn and cupped tire. Also there was damage to the trailer that wasn't reflected in the online pictures where asked to verify the condition. The tire pressure of the trailer we did use wasn't able to be checked because there wasn't a single working tire pressure gauge available. Attitude of the lady running the place reflects the service being presented which is poor. Maybe go up on prices a little so better attitudes and equipment conditions can be attained.

Jaime L. 
Rating:
4.0

windshield was very dirty- drivers outside window was very loose. had trouble keeping it in place.

RHONDA L. 
Rating:
3.0

I had an issue with the gas situation when your truck was given to me. I waited all day for a call to be reimbursed for it never got a call .I called several times was put on hold by different agents and it was never taken care of. I was not satisfied with the service I received!

Orena C. 
Rating:
5.0

Nothing

Lee H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

My experience was great and Martina was professional and kind. I felt important and valued.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

The drop off came off without an issue.

TOMMY S. 
Rating:
5.0

Good selection, close to my house, people super friendly and helpful

randy P. 
Rating:
4.0

I wasn't expecting the site to be closed in mid-afternoon and found that the UHaul on-line check-in a challenging experience. It kept refusing to recognize me after about half a dozen contracts with UHaul this year! FYI, the receipt has some errors, for instance it says I rented a 5X8 (AV41112) but I actually rented a 4X8.(UV1672C) Cost numbers are OK. This lack of oversight can run riot with your inventory control!

Anthony L. 
Rating:
5.0

I did not receive the email with my rental contract. I did receive the reservation confirmation email and this review, so I know my email is correct.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Frankie T. 
Rating:
3.0

Was not open when dropped off

jacklin A. 
Rating:
5.0

Customer did not leave a comment.

Lindel C. 
Rating:
5.0

Everything was great!!

Russell P. 
Rating:
5.0

Customer did not leave a comment.

Keanna C. 
Rating:
5.0

Customer did not leave a comment.

Wynee R. 
Rating:
4.0

In town price

Terrance T. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Excellent customer service. Employees were very helpful!

kim H. 
Rating:
4.0

just make sure it's people there at the times that we make the reservations but overall it is a great company and a great service definitely will be using if needed again

Makaila R. 
Rating:
5.0

Very friendly and helpful

Ira H. 
Rating:
4.0

Customer did not leave a comment.

Delois A. 
Rating:
5.0

Both of the young men that was working in there was very nice and helpful.

DEONIKA P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

JAMES LAWRENCE F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

RAEQUELO H. 
Rating:
1.0

I thought that I had received good customer service. But I found out I was over card by $100 for my rental and I did not receive my additional deposit back. They made multiple changes to my reservation with out my permission that ended up costing me money. I am very disappointed and have not been given any sort of answers or compensation or explanation for any of this.

NICKOL S. 
Rating:
5.0

Customer did not leave a comment.

Madsion S. 
Rating:
4.0

Customer did not leave a comment.

TARONDA H. 
Rating:
5.0

The receptionist at the Natchitoches office was awesome. I went in three time because I was not sure what I needed to move, meaning what size . She explained and showed me the sizes. Thanks to her for patience and good customer services. When I returned the carrier in Humble the man was very kind as well. Thanks

MARGARET M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

NHYDYA H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlynn B. 
Rating:
2.0

This location overcharged us for a day. They were supposed to be open until 5 p.m. and closed early. We went to return our truck at 2:30 and they were already gone went back at 3 and they were still gone for the day dropped our keys in the Dropbox they never checked in our truck until the next day and charged us for two days. I wouldn't recommend anyone to ever go to this location for any reason they're going to get ripped off if they do.!!!!

SEAN R. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Very friendly people and treated me very nicely. The one person remembered me from earlier rentals, so he was interested in my trips. Very nice!

PETER B. 
Rating:
5.0

The storage unit was very nasty and had roaches in it. We didn't even move our stuff in. We cancel it right away. Staff our nice and friendly but it just needs cleaning and pest control.

Brandi W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEALLEN H. 
Rating:
5.0

Customer did not leave a comment.

ERICA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Good

CHARLES H. 
Rating:
4.0

No rental blankets available

Roger C. 
Rating:
3.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Very nice and friendly workers at this location. Went above and beyond to help me. Made sure everything was all set and all my questions were answered. Even asked how my day was and made me feel like they really cared.

Michael K. 
Rating:
5.0

Great staff! Customer service best around. Will definitely recommend and be back.

Dianette B. 
Rating:
5.0

Nothing. The people were great, friendly and new what they were do!

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

katrina H. 
Rating:
1.0

I had to do entirely too much to rent the vehicle. It was a horrendous experience that took over 2 hours to complete while standing in the rain. After being disconnected 3 times, losing reception, location servicing not working, getting drenched by rain, being hung up on, there was just no help and frustration was through the roof. Finally the representative on the phone had to work it out manually to finish the process. This truck share experience did not work out well for me.

Eric T. 
Rating:
5.0

I never found a place like the uhaul in Natchitoches great place and people.

WAYNE T. 
Rating:
5.0

Everything went extremely well!Thanks to everyone! The agents were very kind and helpful.

Don B. 
Rating:
4.0

Thanks for your help.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Brittney M. 
Rating:
5.0

Friendly and fast. They did a great job getting us on the way.

Michael C. 
Rating:
1.0

I was not even able to use my uhual due to a log truck being parked exactly behind it had no way to bag it out at all and on top of that trying to call customer service and they or no help been on hold since 8:00pm

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

Joann B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

They could have done a better job cleaning out the truck before I rented it.

Thomas W. 
Rating:
3.0

No improvement needed

QUINSHAYE W. 
Rating:
5.0

As I swept out the truck I found several syringes in the truck. So I wanted to return the truck as clean as possible, but if someone would have gotten pricked with the needle it would have been a potential hazard.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JUDE M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Definitely not climate control nothing about was clean over run with rats and dead rats in my unit definitely not worth it it’s full of spider webs and the list goes on I don’t know how many times I’ve had to call about them placing another lock on my until stopping me from accessing my items even when my bill was paid the only excuse is we forgot and it won’t happen again until it happens then it’s the same story waste of money

RONALD E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
4.0

I was a little upset when they called me the day of the pickup to let me know that there wasn't a dolly or furniture dolly. This led to me having to spend 50 extra dollars renting from an equipment company.

Allen L. 
Rating:
5.0

Customer did not leave a comment.

Loura M. 
Rating:
3.0

No comments

MICHAEL D. 
Rating:
2.0

Made an online reservation to pick up truck. The instructions said to go inside and let the clerk know so that I would not have to wait and they would give me the key. I had to wait for two customers to be checked out, was asked to step out of the office so a trailer could be loaded. When I was finally waited on, the clerk said oh I could have just given you the keys. The truck had melted tic tacs on the floor, the brakes did not seem to work properly, and the cargo area had a sticky residue all over the floor.

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

I had no problems and have no recommendations to change anything.

jonah P. 
Rating:
4.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

The only good thing about this facility was the nice lady who rented the unit to me. She was as helpful but I assume made none of the decisions as to address my concerns. I was told the unit was climate controlled, however the area I rented was much hotter than I expected. I asked about the temperature and was told the ac would be fixed/adjusted. 3 months later when we picked up my daughters stuff, the moister caused several items to be damaged including her tv and rug. Her tv stuck to the bottom of the cement due to sweating issues due to lack of moister control. Her rug also stuck to the cement and was covered in mold. Several of the boxes had wet bottoms causing some of her clothing to contain mold. So over all, not a good outcome and a costly mistake that I will not repeat.

Ralph R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terrence M. 
Rating:
3.0

Customer did not leave a comment.

Damian P. 
Rating:
5.0

Customer did not leave a comment.

LEON N. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

good folks there

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

I can't think of anything

MARY M. 
Rating:
5.0

I absolutely love this storage facility and i would most definitely recommend this storage facility to anybody!!!! ⭐⭐⭐⭐⭐

Natasha- S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY D.  |  Overall Experience 
Rating:
5.0

I was completely moved out before Sunset on the 10th. I was satisfied with the unit itself but I did not need climate control I needed a larger unit which never did become available in the four months time that I was there. Please let me know if I have any deposit to be refunded. Thank you.

michael a.  |  Overall Experience 
Rating:
5.0

good storage place

LAUREN S.  |  Overall Experience 
Rating:
5.0

I received great customer service here only thing I didn’t like was my storage unit wasn’t an air conditioned one and I had to keep unit for 6 months with going to basic training. But service A+🇺🇸.

PATRICK F.  |  Overall Experience 
Rating:
5.0

very goodervice the salesmans at the place help me a lot I could not find the my unit he shows were it was thank,s j.e.r.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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