Customer Reviews for Keep Safe Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

When I made my reservation online, I requested the trailer, a hand truck and 10 each boxes. When I arrived the trailer was great, I was told I had to purchase boxes directly from their storage facility and there was no hand truck available. So now I am being shipped 10 each boxes and an adapter plug which I have no idea why?

Rating:

4.0

U-Haul employees should always double check the fuel level before leasing out equipment or vehicles.

Rating:

5.0

Have rented from this location several times and they have always been extremely nice and helpful. The next time I need a trailer or a truck I will definitely go to this location.

Rating:

5.0

Have someone to check in the vehicle so we know what our bill is

Rating:

3.0

Well first they can start by g

Rating:

4.0

The location was very helpful but the uhaul national customer service was confusing.

Rating:

5.0

Carly was very pleasant and easy to work with. There was another woman I dealt with on returning to the natchitoches office and she was knowledgeable about her work and very professional

Rating:

5.0

Fast and efficient return process. Staff was helpful.

Rating:

5.0

At this time everything was good I like the idea when you all are close you still can rent a U-Haul it was my first time doing it this way love the idea

Rating:

5.0

My experience was excellent. I could have used a larger trailer but what you had worked out.

Rating:

5.0

All went as expected. U-Haul agents were efficient and kind. I would recommend this location to everyone.

Rating:

5.0

I returned the trailer late at night. The facility was well lit and very accommodating to late evening returns. There was adequate space to safely return and park the trailer.

Rating:

5.0

N/A

Rating:

5.0

The staff was friendly and prompt. Nice budget and clean facility. Just need more larger trucks on site. Thanks.

Rating:

2.0

It was not the tendance fault. They left her alone to handle all the U-Haul business that morning. There was not an electrical harness on my trailer. And she could not physically lift the trailer to put on to my truck. The poor woman had 6 to 8 customers lined up, and she was overwhelmed.

Rating:

5.0

The turn in procedure was very easy at this location..very polite and courteous..

Rating:

3.0

Gave the truck dirty. Didn't have a lot of items regular uhaul has. Have to me on under half of tank

Rating:

5.0

Service was great

Rating:

5.0

The customer service was impeccable, the two young ladies were outstanding. We even shared some laughs with each other and I'll definitely do business with them again.

Rating:

3.0

Have more dollies available for rent.

Rating:

4.0

The tank was only 3/4 full when we picked it up but we didn't notice until we drove off so we just accepted it and returned it full.

Rating:

5.0

Location was closed..but was simple and easy to remotely return... nice uhaul ... only one i have ever seen with a backup camera and good on gas

Rating:

5.0

Customer service was excellent as was the truck - Thank you!

Rating:

4.0

I returned it to the Hollywood location

Rating:

5.0

The ladies and gentlemen that helped me with this rental from this location were absolutely great! Very helpful, very knowledgeable, and extremely courteous and professional. They made this worth the visit! Thanks

Rating:

5.0

They were help and honest about what would happen when having truck dropped off at this location.

Rating:

4.0

Great service!

Rating:

4.0

These people are crooks

Rating:

5.0

Verify professional

Rating:

5.0

Thw gate never worked. Staff was rude . I complained and asked to speak to the owner on more then one occasion due to the fact my storage unit was robbed as well as several others in the same building by someone that worked there. They climbed over from unit to unit from the bacl entrance. He is a slum lord do not rent from David mc graw..

Rating:

2.0

The rental I reserved was unavailable. After switching to an available rental smaller than the one reserved, I did not receive the reservation guarantee reimbursement. Needed to be out quickly, ended up wasting an hour on a very busy day.

Rating:

5.0

They so friendly.

Rating:

5.0

Very professional and polite…

Rating:

1.0

Told me to leave truck and car carrier and then got wrong location charge. Notified bank and will notify authorities if not returned immediately

Rating:

1.0

Store manager put a UHAUL contract in my name fraudulently without signature or my acknowledgment or drivers license.

Rating:

4.0

Didn't like the fact that the car hauler trailer doesn't come with a full length wiring harness to reach the vehicle and the don't tell you that you'll need your own extension

Rating:

1.0

Be sure the location is the correct location that was reserved during application process.

Rating:

3.0

I was told before leaving Houston Texas that my drop off time would be from 12:00pm to 1:00pm and when I arrived they were closed. No number to contact that location. I called the 800 # and was told someone would call me back, after waiting for an hour and a half, nobody had called me back. I call the 800# back to let them know that I had left the trailer and left the contract in the drop box. Very poor customer service.

Rating:

2.0

I'm not understanding why I was charged 150 dollars coming from Houston TX dropping off a rental (auto transport) in Natchitoches Louisiana one way . A week later I pick up an rental (auto transport) in Natchitoches Louisiana going back to Houston TX and get charged 350 plus dollars.

Rating:

5.0

Equipment was excellent except for one of the tires on the trailer. This caused a three hour delay on a 1400 mile trip. Please ensure all tires are in excellent condition before customer picks up equipment. Thanks for the support to correct all issues!

Rating:

4.0

The Drop Off location was not a U-Haul location - it was a U-Haul partner. They were thorough and Honest about the U-Haul equipment provided to us - "this trailer is old and in need of repair. The Right Taillights do NOT work." Oh to have that level of service at any U-Haul site.

Rating:

5.0

All employees were very helpful and respectful.

Rating:

1.0

Stop charging for an insurance that doesn't cover the entire uhaul. The top got scratched by a garage door closing and I was charged an extra $260

Rating:

3.0

When you call the location of drop off you should actually get an employee that works at the location of drop off not the 1 800 UHAUL. Thursday July 28 2022 we called the 1800 UHAUL number and made a one way reservation for Saturday July 30 2022 for a 26' from Youngsville La 70592 to Natchitoches LA 71457. We were told closest place to pick up was Cajun Hardware Kaplan LA at 10 am. Moving. Under contract. Closing. New owners. Time sensitive. We drove several hours to location. Location turned off. Blocked. No longer taking UHAUL customers. We called UHAUL for several hours. At times using multiple phones. 1 800 UHAUL. Traffic #. Supervisor phone numbers. Etc. Left on excessive holds. Calls dropped. Transferred. Traffic # consistently after giving details of your situation we're told you've reached New Orleans let me transfer you to Baton Rouge. More excessive holding. Baton Rouge would answer let me transfer you back to Louisiana. Then here goes the final transfer. Excessively excessive. Music and repeated voice eventually stops. Then just nothing. In outer space. Customer service…. Now that transfer was even a bigger joke. One employee. One after five hours of relentless calling emailing and chatting only one employee tried to help. She actually explained things and where we need to be and what we need to do. She apologized so many times for everyone at UHAUL failure. Customer never picked up. Ever. Consistently heard over and over the pre recorded message that this number could not help with truck reservations or cancellations. To hang up and call another number. Emails were never responded to. Chatting took forever and only one responded only to tell us to call the traffic number. The New Orleans/Baton Rouge/Louisiana number. Extremely upset angry deflated disappointed etc. Took off work. Very short window. Time sensitive. Expensive. And a total waste of precious time and money. Zero accomplished. To date we still have not heard one word from UHAUL. Not one. Nothing. Zip. This experience I rate you a negative. Zero. Our experiences with the Kaliste Saloom branch in Lafayette LA and Hwy 89 in Youngsville LA in person on site is exempt from this complaint. No issues. Ever. Multiple business transactions starting April 2022 to current.

Rating:

4.0

My Situation was unique. I had a house fire July 5th, my family was in temporary housing until July 31st while the house was being prepared. Well this was very costly. I had hoped to be out of temporary housing before the 31st. Well they finished enough repair for us to move back in a day before the 31st. Well I needed a U-hall that day. I seen a lot of trucks I said thank God, all to find out I didn't reserved one. The tech told me he didn't have a truck available they were all booked never said let take your number, if something comes open I will call. Or check back at such time. The only way I ended up with the truck was persistence. I called and went back 30 minutes before it closed. I know my emergency was his. Just show a little more concern and kindness.

Rating:

5.0

Great rental

Rating:

5.0

The storage unit was very nasty and had roaches in it. We didn't even move our stuff in. We cancel it right away. Staff our nice and friendly but it just needs cleaning and pest control.

Rating:

5.0

Definitely not climate control nothing about was clean over run with rats and dead rats in my unit definitely not worth it it’s full of spider webs and the list goes on I don’t know how many times I’ve had to call about them placing another lock on my until stopping me from accessing my items even when my bill was paid the only excuse is we forgot and it won’t happen again until it happens then it’s the same story waste of money

Rating:

5.0

The only good thing about this facility was the nice lady who rented the unit to me. She was as helpful but I assume made none of the decisions as to address my concerns. I was told the unit was climate controlled, however the area I rented was much hotter than I expected. I asked about the temperature and was told the ac would be fixed/adjusted. 3 months later when we picked up my daughters stuff, the moister caused several items to be damaged including her tv and rug. Her tv stuck to the bottom of the cement due to sweating issues due to lack of moister control. Her rug also stuck to the cement and was covered in mold. Several of the boxes had wet bottoms causing some of her clothing to contain mold. So over all, not a good outcome and a costly mistake that I will not repeat.

Rating:

5.0

I absolutely love this storage facility and i would most definitely recommend this storage facility to anybody!!!! ⭐⭐⭐⭐⭐

Rating:

5.0

I was completely moved out before Sunset on the 10th. I was satisfied with the unit itself but I did not need climate control I needed a larger unit which never did become available in the four months time that I was there. Please let me know if I have any deposit to be refunded. Thank you.

Rating:

5.0

good storage place

Rating:

5.0

I received great customer service here only thing I didn’t like was my storage unit wasn’t an air conditioned one and I had to keep unit for 6 months with going to basic training. But service A+🇺🇸.