Customer Reviews for Keep Safe Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was awesome

Rating:

5.0

Excellent customer service. The lady at the front was very helpful.

Rating:

5.0

Everything as promised. Great experience.

Rating:

5.0

It’s nothing u can do. I will be back again in the future. She made sure everyone was good and also very nice and polite. Place ran very well.

Rating:

5.0

The app did not work once at the location.

Rating:

5.0

I think y'all doing a great job.Keep doing what y'all doing

Rating:

5.0

Great experience! Friendly service, location and equipment were spotless!

Rating:

5.0

It got the job done and was very useful

Rating:

3.0

Experience was a “self-serve” experience. I had to find the trailer, hook up, test the lights, all without help as the only employee was busy with other customers.

Rating:

5.0

Returned uhaul via app.

Rating:

5.0

Good Job!

Rating:

4.0

Everything, Everything. Everyone was great

Rating:

5.0

These ladies were AMAZING. They adjusted to our needs and were very caring and attentive. We will drive back to Natchitoches just to do business with them!

Rating:

5.0

Nothing. The staff was great and easy to do business.

Rating:

5.0

I did not have a good experience reserving this truck, originally to be picked up at another location. But the nice lady at Keep Safe Storage was very helpful and went above and beyond to improve this experience

Rating:

2.0

We had a climate controlled unit that leaked. We didn’t find it until moving out and discovered ruined pictures and rusted gun safe. The hall lights didn’t work for the whole nine months we rented. Staff was friendly but could never give a satisfactory answer about getting lights fixed. If you rent climate controlled request an interior unit.

Rating:

3.0

Charged a $50 deposit and was told I’d get it back when I returned truck. The truck was clean, I put gas in it less than a mile down the road from location, and they charged me so many fees that I owed $17 more than the $50 deposit! Ridiculous!!!

Rating:

5.0

Nothing, the staff was very polite and friendly.

Rating:

3.0

Average for a climate controlled storage facility. Rented a space there for years and they occasionally had pest and climate control issues but, they would fix them. My move out was prompted by an individual who somehow had gotten past the security measures and into the facility. The police were called and he was removed but, not before drastically frightening my wife.

Rating:

4.0

I was very satisfied

Rating:

4.0

Truck driver side would not open. Roll the window down and open from the outside. The mirrors would not stay in place. Could not see car coming on the driver side. Gas cap was broken. I had to clean food out of the inside and the cargo space had trash inside. The staff was the best thing about renting the truck.

Rating:

2.0

Was offered 30% off due to veterans discount and a truck being return late and extremely dirty (food, dirt, garbage, dog hair, etc everywhere) on 1/8 of a tank of gas. We returned the uhual after less than 6 hours although we paid for 24 (the return time also oddly said 6 hours although we were told 24 and to ignore the paper). We received our charged bill that only discounted the $30 rental. Not 30% off the roughly $160 bill. Not to mention the $50 plus additionally spent on gas. The vehicle was also stuck in 1st gear most of the rental.

Rating:

4.0

Had dirt in the back but I swept it out

Rating:

4.0

The automatic doors need adjustment.

Rating:

5.0

Good service

Rating:

4.0

The lady at the Natchitoches Louisiana location was rushing us because we got there 20 minutes before close and she left before we even got the truck. We sat outside and had to figure out the rest by ourselves. Very unprofessional behavior but luckily the phone service was able to take it form there and help us out so we can get the truck.

Rating:

3.0

Drop off was made after hours. There was no interaction with staff. That being said it appeared clean though the lot is poorly lit.

Rating:

5.0

Absolutely a great moving experience would highly recommend renting U-Haul vehicles from this location

Rating:

1.0

I rented in person a 6X12 uhaul for August 3 at Keep Safe Storage at 5841 Hwy 1 Bypass in Natchitoches, Louisiana. When I went to pick up my uhaul at 8:00 am on August 3rd I was told my uhaul had been rented to another customer at 4:30 p.m. the previous day. I was told they don't know why my uhaul was given to someone else when I had a reservation for that uhaul that had been reserved with a credit card. As a result I had to use a smaller uhaul that would not carry all my furniture. This was a major inconvenience for my family.

Rating:

5.0

The check in staff was EXCEPTIONAL

Rating:

4.0

Make renters aware of the gas levels and what to expect. I just assumed that we had enough to make the trip.

Rating:

5.0

some times the cart was missing

Rating:

3.0

Woman at desk continues to talk to customer on phone and never acknowledged my presence. On 2nd visit there were 4 children sitting in all the chairs In the office area. It was hot outside the office. Another lady comes in and takes care of me. She was nice and friendly the other woman was still on the phone the entire time I was in the office. The other lady helped us take care of putting hitch on car. She was very helpful and friendly. I heard the other woman tell customer on the phone she was the manager. Most of the problems there were from the computers of UHAUL being messed up.

Rating:

5.0

We have used this location 2 times now. We would recommend this location and employees anytime.

Rating:

5.0

This location worked over and beyond but ROADSIDE ASSISTANCE SUCKED AND DIDNT EVEN HELP….but the Keep Safe Storage location helped me and assisted me with everything and with my refund since ROADSIDE ASSISTANCE didn’t do they job right.

Rating:

5.0

I rented the truck. It was dirty inside and outside of the truck. Don’t know what happened to truck from previous rental.

Rating:

1.0

I didn't pick the u haul up until 10 am and the lady told me if to bring it back about 10 and they still charged me ,then the lady wasn't very helpful at all

Rating:

5.0

They gave me a truck with the compressor out, but when I went back, they made it right by replacing it with a newer truck with cold air. Glad I caught it before we left town.

Rating:

1.0

I was overcharged when I brought the auto transport back like my rental contract said to I had it back in less than my 24 hour period and was charged for 2 days because I was told they forgot to check it in had to request a refund for my money that was overpaid could email me a receipt of the refund so I had to drive to the rental center and pick up a receipt which costs more money on gas not to mention this is just a little bit of this experience it on get worse

Rating:

2.0

I’m not sure if they need more training or need more people in general. I didn’t feel as if she knew what she was doing at all. I also believe it was because she was there alone. When I walked in there was two females about 20 minutes later one of them left as if it was the end of her shift leaving the other one to continue. They didn’t have the equipment I needed to rent. No one checked the vehicles correctly speedometer was thousands of miles off as I’m doing my initial check I report it. She’s confused and looking at me like I’m making a mistake she sends me back out to the vehicle to go check the vehicle and take a picture of it because she couldn’t believe it was off that much I bring the photo back, she tells me to try to do the check again outside but upload the photo correcting, which of course I did prior to coming in to report, she seen that it wouldn’t change but this is another thing that got me she asked to see my phone where the check was and it asked is the vehicle cleaned I checked no she changed it to yes knowing that she didn’t clean the vehicle and asked me not to report it! She calls her supervisor they never answered she called a representative they said just let me go and they’ll help her fix the mileage by the time I return because I was already late and behind a hour and a half. I leave but because it was so late I return next day do my check and nothing is fixed it’s like she left and didn’t complete the job. Worse experience I’ve ever had with U-Haul.

Rating:

4.0

The trailer had a leak in the front top of the roof that allowed rain to leak inside. It ruined a pair of sheets

Rating:

1.0

Clearer communication

Rating:

5.0

Reasonable price

Rating:

5.0

The ease of drop off was great.

Rating:

5.0

N/A

Rating:

3.0

Unfortunately we were envolved in an accident but the trailer released and did not flip as well as did not sustain too much damage. Impressed with safety of your trailers

Rating:

3.0

The rollup door on my unit would not stay up. I had to use something to hold it up when I needed to get in it. I did report it in the beginning but it was never fixed. Another complaint was the unit was a climate controlled unit but during the summer it was very warm in there. I had pieces of furniture that had mold on them. I think on a short term storage it would be ok.

Rating:

5.0

Thw gate never worked. Staff was rude . I complained and asked to speak to the owner on more then one occasion due to the fact my storage unit was robbed as well as several others in the same building by someone that worked there. They climbed over from unit to unit from the bacl entrance. He is a slum lord do not rent from David mc graw..

Rating:

5.0

The storage unit was very nasty and had roaches in it. We didn't even move our stuff in. We cancel it right away. Staff our nice and friendly but it just needs cleaning and pest control.

Rating:

5.0

Definitely not climate control nothing about was clean over run with rats and dead rats in my unit definitely not worth it it’s full of spider webs and the list goes on I don’t know how many times I’ve had to call about them placing another lock on my until stopping me from accessing my items even when my bill was paid the only excuse is we forgot and it won’t happen again until it happens then it’s the same story waste of money

Rating:

5.0

The only good thing about this facility was the nice lady who rented the unit to me. She was as helpful but I assume made none of the decisions as to address my concerns. I was told the unit was climate controlled, however the area I rented was much hotter than I expected. I asked about the temperature and was told the ac would be fixed/adjusted. 3 months later when we picked up my daughters stuff, the moister caused several items to be damaged including her tv and rug. Her tv stuck to the bottom of the cement due to sweating issues due to lack of moister control. Her rug also stuck to the cement and was covered in mold. Several of the boxes had wet bottoms causing some of her clothing to contain mold. So over all, not a good outcome and a costly mistake that I will not repeat.

Rating:

5.0

I absolutely love this storage facility and i would most definitely recommend this storage facility to anybody!!!! ⭐⭐⭐⭐⭐

Rating:

5.0

I was completely moved out before Sunset on the 10th. I was satisfied with the unit itself but I did not need climate control I needed a larger unit which never did become available in the four months time that I was there. Please let me know if I have any deposit to be refunded. Thank you.

Rating:

5.0

good storage place

Rating:

5.0

I received great customer service here only thing I didn’t like was my storage unit wasn’t an air conditioned one and I had to keep unit for 6 months with going to basic training. But service A+🇺🇸.