Customer Reviews for Keep Safe Storage
(U-Haul Neighborhood Dealer)

874 reviews

5841 Hwy 1 Bypass   Natchitoches, LA 71457

(318) 214-9898

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 214-9898

5841 Hwy 1 Bypass
Natchitoches, LA 71457

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

I absolutely love this storage facility and i would most definitely recommend this storage facility to anybody!!!! ⭐⭐⭐⭐⭐

Natasha- S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
5.0

Nothing everything was smooth & the employees were very nice & friendly. Especially Carly McDaniel.

tena A. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Mark O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
1.0

we selected a different location and we were told we couldn't use that location. so we had to go out of our way to this location because they don't know what they are doing

Jeremy M. 
Rating:
4.0

Less expensive will be nice

tanisha W. 
Rating:
5.0

The night after I used my debit card at u haul, someone made unauthorized purchases on my debit card,. Not sure if it was related, but I wonder if my information was used at U haul

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

gerald N. 
Rating:
5.0

Very easy process to get the right U-Haul and very friendly and helpful employees!

Sharon E. 
Rating:
5.0

Customer did not leave a comment.

HERBERT D. 
Rating:
5.0

Customer did not leave a comment.

chestee H. 
Rating:
5.0

Customer did not leave a comment.

kasandria W. 
Rating:
5.0

Customer did not leave a comment.

NANCY D.  |  Overall Experience 
Rating:
5.0

Great experience

glen R. 
Rating:
5.0

I was completely moved out before Sunset on the 10th. I was satisfied with the unit itself but I did not need climate control I needed a larger unit which never did become available in the four months time that I was there. Please let me know if I have any deposit to be refunded. Thank you.

michael a.  |  Overall Experience 
Rating:
1.0

Had to wait over an hour because no one was there. Charged for extra mileage but not refunded turning in the truck a day early and could had returned it 2 days early but they were not open.

Melinda H. 
Rating:
5.0

Customer did not leave a comment.

Melody M. 
Rating:
1.0

U-Haul wasn't ready when I scheduled my time a month in advance

TAYLOR D. 
Rating:
5.0

Customer did not leave a comment.

DRACY P. 
Rating:
3.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

good storage place

LAUREN S.  |  Overall Experience 
Rating:
5.0

Very Nice, Helpful People

Carmen S. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
1.0

Customer did not leave a comment.

Christina G. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

samitra H. 
Rating:
5.0

Customer did not leave a comment.

Jalisa P. 
Rating:
5.0

Customer did not leave a comment.

Lorrie S. 
Rating:
1.0

Customer service was good but my problems was with the maintenance of the truck

APRIL C. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

ELVIN C. 
Rating:
5.0

Great service

chris I. 
Rating:
5.0

Customer did not leave a comment.

rylan K. 
Rating:
4.0

Customer did not leave a comment.

Lillian J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Customer did not leave a comment.

jerrica S. 
Rating:
5.0

Keep the good work up

Tonya L. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Only moved literally 10 mins up the road from old house and it cost 105 dollars plus another 30 miles charged at 13.00. Yall should have a local price as well as an in town price

Joshua D. 
Rating:
4.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Clean inside and outside of windshield or provide supplies for customer to do so. Tommie was amazingly helpful. She deserves a raise.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

First rate service here.

David O. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Carlos N. 
Rating:
5.0

Customer did not leave a comment.

LENNIS L. 
Rating:
5.0

Thank you oh so muchthe service was very very good.

EVELYN R. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

NICOLE T. 
Rating:
1.0

That the phone line can work even on weekends. I was trying to reach This office for the past two day and nothing, or nobody was able to help me.

Nestor M. 
Rating:
5.0

Customer did not leave a comment.

Lynwood D. 
Rating:
4.0

More clerks to help customers!

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Deloris L. 
Rating:
5.0

Nothing comes to mind.

TIMOTHY M. 
Rating:
1.0

Our reserved 6x12 ft trailer, reserved at Keep Safe Storage 5841 Hwy 1 Bypass Natchitoches, LA 71457 in Natchitoches, Louisiana months in advance to be picked up at 8:00 AM on a Saturday for a 900 mile 4-day cross country trip to take our grandson to start grad school, was apparently given to another user. At nearly 10:00 AM, two hours already behind a tightly planned schedule, the one we were assigned after the correct number was not there, was in poor condition. The brake lights and turn signals did not work. The obnoxious lady, the local general manager, told me "Take it or Leave it", and that we "MIGHT" be able to haul it sixty (60) miles away to Shreveport, to see if they had another one. I had also asked her to please check the tire pressure as they seemed low - she said "We don't check tire pressure - we just kick the tires"! After phoning the national corporate phone number, it turned out that there was another 6x12 at another site right there in the same town and operated by the same franchise. The young man there, a local college student who actually reports to the difficult general manager, was extremely helpful and accomplished our exchange to a unit which was completely operable. It is unfortunate that we lost ore than two and a half hours, had to deal with defective equipment, and had to deal with an obnoxious, uncaring, general manager, especially since, had we not gone back through corporate, we would have had to load into an unsafe unit, drive more than an hour via interstate highway and city traffic, and hope that other locations were still open after hours to swap out the trailer and a full load. The balance of the trip was uneventful, and the people where we turned in the rental at Macomb, Illinois were a pleasure to deal with. If you need a truck or a trailer in the area of Natchitoches, Louisiana, I would STRONGLY suggest that you either deal with some other company, or at least find some other town and plan on driving extra distance to avoid Keep Safe Storage 5841 Hwy 1 Bypass Natchitoches, LA 71457

MARTY R. 
Rating:
5.0

Computer system down when I got there but the worked through situation and got my truck

randy P. 
Rating:
5.0

Easy to locate!!

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
1.0

Didn't have the truck I was told I would be getting And it took over an hour to get a truck and get the paper work done.The lady at the front desk didn't know what was going even though we talked the day before and was extremely rude!Will not be using that uhaul place again

dennis W. 
Rating:
5.0

Keep up the good work

DORCAS B. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
1.0

I would definitely NOT recommend this location to ANYONE. Not only did the staff over see the final details of my reservation my fiance and I deeply feel that we were definitely overcharged for a 5X9 trailer that we have rented many times in the past nor were these fees explained to us at the time of payment, The manager was walking around on a cordless phone on a call and simply just told us the site in San Antonio REALLY NEEDS this trailer so that is the reason WE are being charged for the rate we were charged which was $60 MORE than we have rented the 5X9 trailer before at other sites. No other details were given, we weren't even asked how long we needed the equipment for. Good Luck if you have to rent from this location! A VERY DISSATISSFIED CUSTOMER!

DARRIN LOUIS H. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
3.0

Speed it up, folks! Do a better job at having the equipment ready to go. It took 35 minutes for them to get my equipment ready to go. If stating a specific time for pick up, have the stuff ready.

DAVID G. 
Rating:
5.0

Very nice people

chris I. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
4.0

Customer did not leave a comment.

BELINDA J. 
Rating:
5.0

Customer did not leave a comment.

Dwight W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY YOUNG C. 
Rating:
3.0

It was a bit chaotic . there was an auction happening that day and we had to wait quite a while to get our trailer. Even after waiting, they would have to stop processing our order and take money from people buying from the auction. Being on a time schedule that day, that was frustrating. However, the lady who helped us was very friendly and did her best with all she had going on.

Arica C. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

The operator of this business was extremely nice and professional. If I ever find myself needing a U-Haul location in Natchitoches again, I would recommend this business.

HUNTER W. 
Rating:
5.0

Customer did not leave a comment.

Erin P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
4.0

Customer did not leave a comment.

Beverly M. 
Rating:
5.0

Customer did not leave a comment.

vevalyn L. 
Rating:
5.0

Everything worked perfectly. Thank you!

Elizabeth P. 
Rating:
5.0

We had some trouble with our trailer wiring and Sarah Atkins really went above and beyond to assist us. It was unbearably hot outside and she was extremely busy dealing with major issues that arose from the uhaul website that day. However, Sarah stayed with us until everything was worked out. She even followed up with us later to make sure all went well. Thank you, Sarah!

Jose G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

While the equipment was in good order for the most part, the tow dolly had one problem. The previous renter had drawn up one front tire harness so tight, the strap to harness connection was pulled into the gear. It too my 2 helpers and me over an hour to free the harness so we could load the vehicle. We should say that the U-haul employee, Francois Rachal, was very efficient and courteous.

RICKEY N. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Didn't get her name..though she was so very kind and was willing to come and meet us had we not been there before the facility closed..She was Phenomenal!!!

Michael L. 
Rating:
3.0

The first one we went to for drop off didn't have a drop box so we had to find another one.

Dana F. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

Customer did not leave a comment.

Kylée O. 
Rating:
5.0

Process was fast easy great acceptable awesome smiles on faces everything was great no problems whatsoever working AC in the truck got everything I needed to get done thanks

Terrance J. 
Rating:
1.0

Lets start with changing the back light and then let mot Over charge for 2 days

dustin E. 
Rating:
4.0

Due to the Corona virus I was urged to complete my transaction on the website. There was an issue with the insurance, because I was unable to decline it and the price was $16. The attendent thought it was $9. But my auto insurance covers what I tow as long as it is for my personal use. I spent an extra $16 because of the online site .

Keith D. 
Rating:
2.0

I asked for a car trailer. An had to use a car dolly. More equipment at that location.

Steffone C. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
4.0

Customer did not leave a comment.

danny R. 
Rating:
5.0

The lady at the desk (forgot her name) was very professional and nice!

Ronnie U. 
Rating:
3.0

The AC did not Work after loading the Uhaul up getting ready to drive 40miles thinking We're about to drive and Cool off with AC to find out it didn't work at all just blow hot air so with that being said it was a Miserable drive all the way

melissa D. 
Rating:
4.0

Customer did not leave a comment.

bridgette D. 
Rating:
5.0

Please return my back back u can call me at 9852092909

JANE R. 
Rating:
5.0

I received great customer service here only thing I didn’t like was my storage unit wasn’t an air conditioned one and I had to keep unit for 6 months with going to basic training. But service A+🇺🇸.

PATRICK F.  |  Overall Experience 
No reviews have been submitted for this location.

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