Customer did not leave a comment.
SIRENA M
Customer Reviews for Keepers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rent from Keepers a lot and I like it! Always have trucks and they’re nice and clean and well maintained!
RAFAEL MHad to disconnect the trailer myself which was difficult for this 59yo 5’2” female. Inside location was nasty and dirty.
DANA HI did after hours drop off.
Monica PFriendly Service. Made the drop off easy
PATRICK HIt was great will use again thank you!
Evan LThe lady working inside was wonderful!
Wesley WNothing comes to mind. The experience was great
George BKnowledgeable trip advice and savings.
Julie HThe lady that helped me was very friendly and passionate about customer service which is very rare in this town. I
Elax GLove renting here, they have some very good, clean trucks every time!!! And the lady is super nice too!!!
RAFAEL MNo comment
Dung VFriend
Dung VCheck all the boxes for the key, there were 4-6 boxes somewhat confusing for someone with ADHD
VANESSA HI drove a total of 13 miles. To fill it back up was over 9 dollars. Whom ever rented the truck before me didn't fill it back up. The lady at the front desk was friendly. I curious as how the charges are calculated since the side of the truck said like 19.99 to rent in town. I actually returned the truck the next day instead of 2 days. The bill was still 133 dollars.
Regina WCustomer Service was amazing! Had exactly what I needed and she was very courteous.
ANITA HAwesomeness!!
Paul BNa
Dung VEverybody I came in contact with did an excellent job! Love using U-Haul for many years and will continue to do so.
PRESTON PGive Justin a raise.!
eric hFor one they could put up lights that work on the outside of building. If it's late when I bring it back it is dark and alot of homeless people walk up and down that street. And it's the only location that ever has anything available but I have no choice but the rent from this location. And the truck when I picked it up this time was nasty soda spilt all in the middle the floor mats were gross. Empty water bottles a bottle of perfume. I never leave it dirty for the next person.
Lanna CThey were super nice and worked with me to find the trailer I needed for the job.
John MVery helpful and friendly!!!!
Scotty SGreat customer service, thanks
Matt DGreat experience- the ladies working at the location were super-nice & helpful. A+
STEPHANIE JNothing extra that I can think of they were awesome!
Kelley LI will definitely use this again for any of my moving needs. Fast friendly service.
Stephanie HFirst experience renting from u haul… great people, very easy to do and I will definitely do it again when necessary(:
Robbi SInternet connection/Uhaul app functionality
Clarence SThere are no outside lights so if you have to leave your car there overnight I do not feel like it's very safe
Lanna CCheck in was easy and equipment was ready and staff installed the trailer.
Barbara MI have used this location twice in the last few weeks to move and the ladies that run the business are super nice and very helpful.
Wesley CThis is an average UHaul facility. Friendly people, but not a great building.
Lester BEfficient and helpful staff.
ROBERT MAlways friendly every time I come here
Hans CIf possible have someone there who can help with the return of the rental vehicle ,trailer or any other equipment on weekends.
Gustavo HSo surprised everything went so well. The people were great!
FLOYD SThis location was good, the problem is with the uhaul app, it sucks, kept shutting down on me and I couldn’t click to add some photos at drop off
RAFAEL MMake sure you have the equipment available for someone's reservation. Especially when the reservation was made well in advance and you call the customer the night before the pick up date confirming that you have it. And when you don't have the equipment that was confirmed, don't make your customers drive over an hour away to go pick up equipment that should have already been there. Additionally, uhaul should not confirm that certain vehicles fit on their auto transports when they really don't fit. Had to leave my vehicle across country due to uhaul's errors and were luck enough just to get our home moved due to all the errors.
Lydia BThey had internet issues and it took too long to check in
Gene BVery friendly staff.. very helpful
STACEY GVery friendly and helpful
STACEY GGreat team at Keepers in Ardmore!!!
Brad DThey were amazing. Between the tornadoes devasting our community and having to move in a same weekend they were accommodating helping and so nice. Thank you again so much
Brittany MTrailer was in dis repair. Light hanging off, extremely poor brakes
Gideon RI always enjoy the friendliness of the staff at keepers
Sean HThe only negative is that what UHAUL claims is a 6x12 open trailer with ramp actually is not. In order to drive an ATV or Mower onto the Trailer is cannot be wider then 59 inches (Less then 5 ft).
Andrew YExcellent staff!
Tommie H