Customer Reviews for Keiths Car Care
(U-Haul Neighborhood Dealer)

404 reviews

78 Stone Hill Rd   Oswego, IL 60543
(N Of Wooley)

(630) 554-8864

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 554-8864

78 Stone Hill Rd
Oswego, IL 60543
(N Of Wooley)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Had requested the u-haul a mile from my house and was confirmed initially. By having to go to another location added $10 on to my bill. But the location was very friendly and helpful.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Renae Z. 
Rating:
4.0

Customer did not leave a comment.

Raymond T. 
Rating:
4.0

Customer did not leave a comment.

Eliza M. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Paul was great! Great customer service! Truck got the job done and served it's purpose.

kevin B. 
Rating:
5.0

Rented from this franchise location in the past. ALWAYS helpful and trustworthy.

mark S. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Chuck D. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

JACOB V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Bine Bald Group D. 
Rating:
5.0

The employees were great. What was not great was the U-Haul app. I did the pickup and return via the app. It worked ok until the part where the keys were delivered/dropped off. It didn't tell me to use the lock box for the keys. At pickup, an employee had to take me over to the lock box and unlock it. The app did not tell me what to do. At return, it did not tell me how to return the keys, it was after hours so I had to figure out how to leave them in a lock box. Frustrating.

Charles N. 
Rating:
5.0

Was a little thrown off of where to drop the keys off. General drop box seemed a bit unsecured. Maybe leave keys locked inside truck? Will for sure rent from Keith's again though. Thank you!

Gretchen K. 
Rating:
5.0

You are a great company

Luis M. 
Rating:
4.0

Would be better if drivers license picture and selfie could be done ahead of time, and not just before checking out the truck. Would speed things along at checkout

Ron D. 
Rating:
5.0

Everything was perfect

Frank C. 
Rating:
5.0

The team at Keith's were extremely helpful with ensuring the trailer was properly secured to my car. Paul was very thorough in explaining the various options of equipment available for my needs. I was running late and they waited for my arrival on Friday night, when i'm sure they all were looking forward to getting home. GREAT JOB!!! THANK YOU

JERRY S. 
Rating:
5.0

The location was great. Uhaul needs figure out a way to honor the initial pickup locations. I've rented twice in the past month and both times I've been redirected to other locations.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY N. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

The smart phone check in was a terrible experience. Luckily Keith's car care was able to take care of me.

Michael G. 
Rating:
4.0

Upgrade the computer software so attendant can take care of transaction quicker as our 5 x 8 trailer was not in the system and took long to register.

bob D. 
Rating:
5.0

Customer did not leave a comment.

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I was very impressed with the quality of service!

Daisy R. 
Rating:
5.0

At the last minute U-Haul switched our rental to Keith's, who are located almost an hour away from my home. Keith's was sensitive to my frustration and did everything the could to take care of us. I strongly recommend them.

James S. 
Rating:
4.0

My only issue with the rental experience was that The trailer I reserved was not at the location I expected it to be for pickup (pickup location half hour away) then when we found a closer location to drop off , I was told the trailer had to be dropped at the location selected at time of reservation !

Mark Z. 
Rating:
5.0

This location was great.

Ronald H. 
Rating:
5.0

Great customer service and very nice establishment. Will use again.

neal D. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

My reservation was made at another location. I do not appreciate being sent 25 minutes away from my scheduled location. I schedule my appointments with my customers by what you tell me I can get from Uhaul. If you can't guarantee my reservation, you shouldn't reserve it.

John G. 
Rating:
5.0

Customer did not leave a comment.

debbie G. 
Rating:
5.0

Good efficient customer service!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Keith's did a great job for me with this rental

Kevin M. 
Rating:
5.0

I highly recommend this location for service and convenience.

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Your self check in process did not work. I never received any responses during the approval via the app, for 20 minutes. Thank God for me the UHaul employee happened to be there outside of business hours on a Sunday, and he completed my check-in, otherwise I would have been left without a truck. A+ to Keith's Car Care and the UHaul employee that works there, F to UHaul's automated check in process.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

I had the trailer on the 2 day rental I dropped it off the same day it was rented and they charged me after hours fee Not to mention they didn't even check it in until 2 days later

terry K. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

I had to go 15 miles out of my way to get this truck. Just rented another same size truck. I got a truck located in Romeoville. That was the closest location. Other locations on the web site said they didn't have one. But Romeroville had one. Then they called me and wanted me to go to 87th & Ashland in Chicago. 2 hours away from Naperville in Chicago traffic. Then couldn't say that the truck would be there at 9 as was said on the web. That truck wouldn't be returned till 10:00. Just hang in the hood and maybe there would be a truck if they returned it by then. Crap service from haul! Can't be more disappointed.

Dan S. 
Rating:
5.0

Sean and Paul where extremely helpful, courteous and amiable. I will definitely recommend this location to others and I myself will return aging.

Corazon P. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Excellent location! I would definitely rent a U-Haul from Keith's Car Care again!

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

One of my favorite places to rent from. Staff does a great job and helps answer your questions.

Christopher P. 
Rating:
5.0

Very courteous at the location!

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
3.0

They were helpful on the phone. I was able to drop the keys in the after hours slot.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

Julius O. 
Rating:
5.0

They did not have the truck size I thought I had rented, but took care of everything Great People The truck size issue was not with them but the phone order center

robert H. 
Rating:
5.0

Paul was fantastic. He had me hooked up and out the door in minutes. Thanks Paul!!!!!!!!

Jeffrey G. 
Rating:
5.0

The gentleman that took care of me was extremely easy to work with. He took the time to help me attach the trailer and went over numerous things safety wise.

Christopher P. 
Rating:
5.0

Very Fast, Friendly, and Professional

Ken M. 
Rating:
4.0

Great place to rent a moving truck.

Lawrence C. 
Rating:
3.0

The process to get the uhaul a littel longer than wanted. When your stressed already about a move you don't want to wait 45 minutes to retrieve the key and get started.

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Rocio C. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Our experience was very positive. Keith's Car Care had our trailer ready to go when we arrived and allowed us to drop off after hours. They are very accommodating and friendly to work with.

Dave S. 
Rating:
5.0

They were astonished at what we were charged for a one-way 8 hr distance - they wondered if we were charged for a round trip instead

GARY L. 
Rating:
5.0

The floor of the 6x12 trailer had either grease or dark mud in it. I cleaned it for the next customer. The door leaked in a rain storm, and the boxes on the bottom layer all got wet. Not sure if a door seal would have prevented it.

Jonathan S. 
Rating:
5.0

Not much to improve. Paul was very helpful and polite. All of the staff at that location were great.

Robert P. 
Rating:
5.0

Nothing

Al T. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Thank you for only charging me for actual time used vs original rental estimate. Rare these days. Thank you for integrity. Only thing I'd suggest is a a jack on these heavy trailers and a way to lock them on ball. Our move was over 2 days and litte unsettling to leave everything in there at hotel

Nathan S. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

truck was very noisy sounded horrible . was concerned it would brake down but drove nicely. Very loud droning sound from driveline. All mechanical work very well but was very concerned would fail

Roger P. 
Rating:
5.0

Keith's car care has an amazing staff. Everyone is very friendly and professional and quick to respond even after hours. Top-notch operation there.

RICHARD V. 
Rating:
5.0

Excellent service. Thank you Paul for making my sons move safe and smooth. We will always come back here to rent Uhaul. Great staff and awesome service.

LUMIE E. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Vince V. 
Rating:
5.0

truck did not have cruise control website said truck would have it, made trip uncomfortable.

john M. 
Rating:
5.0

Thanks for helping with our move. It is such a stressful time, renting the truck was the easiest part of the process! We will be back in a few months when our new home is finished and know we can count on Keith's to make the rental easy!

Albert K. 
Rating:
5.0

Customer did not leave a comment.

rick G. 
Rating:
4.0

Customer did not leave a comment.

Mona V. 
Rating:
5.0

My 26' truck was cancelled out of nowhere one hour before my move, via a nonchalant voice mail. No 26' or even 20' trucks were available anywhere. Finally found a 17' 1/2 before this location closed. Instead of 1 trip it took me 4. Very disappointing.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Nothing

Marion O. 
Rating:
5.0

None at this time

Kurtis D. 
Rating:
5.0

I noticed that the right rear tire was low after I had loaded the trailer (didn't notice low pressure until the trailer was loaded). I added air (it was only at 5 PSI when I started adding air) and it was fine for the remainder of my trip. I am not sure if the tire was punctured during use or if it had a slow leak.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

KELLY M. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
No reviews have been submitted for this location.

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