Had requested the u-haul a mile from my house and was confirmed initially. By having to go to another location added $10 on to my bill. But the location was very friendly and helpful.Dave B.
Trailer Rental & Towing in Oswego, IL at Keiths Car Care
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Oswego, IL 60543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Paul was great! Great customer service! Truck got the job done and served it's purpose.kevin B.
Rented from this franchise location in the past. ALWAYS helpful and trustworthy.mark S.
The employees were great. What was not great was the U-Haul app. I did the pickup and return via the app. It worked ok until the part where the keys were delivered/dropped off. It didn't tell me to use the lock box for the keys. At pickup, an employee had to take me over to the lock box and unlock it. The app did not tell me what to do. At return, it did not tell me how to return the keys, it was after hours so I had to figure out how to leave them in a lock box. Frustrating.Charles N.
Was a little thrown off of where to drop the keys off. General drop box seemed a bit unsecured. Maybe leave keys locked inside truck? Will for sure rent from Keith's again though. Thank you!Gretchen K.
You are a great companyLuis M.
Would be better if drivers license picture and selfie could be done ahead of time, and not just before checking out the truck. Would speed things along at checkoutRon D.
Everything was perfectFrank C.
The team at Keith's were extremely helpful with ensuring the trailer was properly secured to my car. Paul was very thorough in explaining the various options of equipment available for my needs. I was running late and they waited for my arrival on Friday night, when i'm sure they all were looking forward to getting home. GREAT JOB!!! THANK YOUJERRY S.
The location was great. Uhaul needs figure out a way to honor the initial pickup locations. I've rented twice in the past month and both times I've been redirected to other locations.Todd J.
The smart phone check in was a terrible experience. Luckily Keith's car care was able to take care of me.Michael G.
Upgrade the computer software so attendant can take care of transaction quicker as our 5 x 8 trailer was not in the system and took long to register.bob D.
I was very impressed with the quality of service!Daisy R.
At the last minute U-Haul switched our rental to Keith's, who are located almost an hour away from my home. Keith's was sensitive to my frustration and did everything the could to take care of us. I strongly recommend them.James S.
My only issue with the rental experience was that The trailer I reserved was not at the location I expected it to be for pickup (pickup location half hour away) then when we found a closer location to drop off , I was told the trailer had to be dropped at the location selected at time of reservation !Mark Z.
This location was great.Ronald H.
Great customer service and very nice establishment. Will use again.neal D.
My reservation was made at another location. I do not appreciate being sent 25 minutes away from my scheduled location. I schedule my appointments with my customers by what you tell me I can get from Uhaul. If you can't guarantee my reservation, you shouldn't reserve it.John G.
Good efficient customer service!Michael C.
Keith's did a great job for me with this rentalKevin M.
I highly recommend this location for service and convenience.RICHARD V.
Your self check in process did not work. I never received any responses during the approval via the app, for 20 minutes. Thank God for me the UHaul employee happened to be there outside of business hours on a Sunday, and he completed my check-in, otherwise I would have been left without a truck. A+ to Keith's Car Care and the UHaul employee that works there, F to UHaul's automated check in process.Roy T.
I had the trailer on the 2 day rental I dropped it off the same day it was rented and they charged me after hours fee Not to mention they didn't even check it in until 2 days laterterry K.
I had to go 15 miles out of my way to get this truck. Just rented another same size truck. I got a truck located in Romeoville. That was the closest location. Other locations on the web site said they didn't have one. But Romeroville had one. Then they called me and wanted me to go to 87th & Ashland in Chicago. 2 hours away from Naperville in Chicago traffic. Then couldn't say that the truck would be there at 9 as was said on the web. That truck wouldn't be returned till 10:00. Just hang in the hood and maybe there would be a truck if they returned it by then. Crap service from haul! Can't be more disappointed.Dan S.
Sean and Paul where extremely helpful, courteous and amiable. I will definitely recommend this location to others and I myself will return aging.Corazon P.