This process was great. Loved the 24 hour drop off ability. Will use in the future for sure. Did feel a need to inflate the tires to exactly where they should be before hitting the road.Karen K.
Customer Reviews for Keiths Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the cab of the truck was sticky in the cup holders and steering wheel. The bag of pad the in the back were open which leads me to believe someone before me used them and didn't close it up. The back of the truck was not sweep out very well. I was told to bring the truck back with almost 3/4 tank of gas but it was barely filled up past half. The man that helped me with the pick up of the truck was helpful considering the issues we were having with the online check in system.Michelle O.
Customer did not leave a comment.Joseph A.
Always fantastic service.Douglas J.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.andrew M.
Customer did not leave a comment.Ana G.
Only thing that was not user friendly was the app to return after hours. It say to return to an orange box and they do not have one. They only have two boxes with codes and I did not have a code to return key so I had to leave in truck and lock it and then they told me they did not have an extra key so I should have left truck open which I did not feel comfortable with. Other than that I always use this locationFrances B.
Customer did not leave a comment.Thomas B.
he truck was very clean... however this truck has a horrible gas smell when driving in the interior. I advised the rental team upon returning the vehicle, also the weather strip to the drivers door falls off often. Needs some weather strip glue to keep it attachedSTEVE D.
Customer did not leave a comment.Edward W.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Ren B.
Customer did not leave a comment.Todd A.
Customer did not leave a comment.James B.
Customer did not leave a comment.Angela S.
The website was simple. We arrived to pick up the truck, it was ready, very clean, and the representative for U-haul was very knowledgeable, helpful, courteous, and friendly. We were in and out in a matter of minutes. I would Highly recommend using Keith's car care in Oswego for U-Haul services.Ellen A.
Make sure all electrical is working!!! So frustrating to pick up rental and some of the electrical is not working. I had to fix myself and missed side work because of it. This is my second Uhaul rental from an off site rental and it's been two places that I had to fix the lights. NOT GOOD!!KELLY C.
Customer did not leave a comment.Kyle Z.
Customer did not leave a comment.John W.
Customer did not leave a comment.david S.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.coletta S.
Customer did not leave a comment.don M.
Great experience! Easy reservation, easy pickup, easy drop off! The gentleman hooked up the trailer, safety chains, lights, checked that everything was operational and off I went. I've used Keith's a handful of times for UHaul because it's so quick and easy.mark C.
I think it would be extremely helpful if I was able to pick up the rental in the location I initially chose and not an additional 8 miles away. I was told that the location that I the location that I chose didn't have the truck I wanted available when in actuality that was not the case at all, and the location had a truck sitting on the lot the day I placed the order as well as today, all day during the time in which I requested it. I am highly disappointed and feel like I was just scammed out of additional mileage at 99 cents a mile.Marvin W.
Quick excellent service. Staff was friendly and the process couldn't be easier to drop off a truck after a long move.michael E.
Customer did not leave a comment.Caleb W.
Customer did not leave a comment.Adrian R.
Customer did not leave a comment.James D.
Trailer was not cleaned out and a board was loose. Also the rails should be made to accommodate straps and rope better.Jason S.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Ryan G.
Had requested the u-haul a mile from my house and was confirmed initially. By having to go to another location added $10 on to my bill. But the location was very friendly and helpful.Dave B.
Customer did not leave a comment.Renae Z.
Customer did not leave a comment.Raymond T.
Customer did not leave a comment.Eliza M.
Customer did not leave a comment.Patrick R.
Paul was great! Great customer service! Truck got the job done and served it's purpose.kevin B.
Rented from this franchise location in the past. ALWAYS helpful and trustworthy.mark S.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Chuck D.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.JACOB V.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Bryan P.
Customer did not leave a comment.Bine Bald Group D.
The employees were great. What was not great was the U-Haul app. I did the pickup and return via the app. It worked ok until the part where the keys were delivered/dropped off. It didn't tell me to use the lock box for the keys. At pickup, an employee had to take me over to the lock box and unlock it. The app did not tell me what to do. At return, it did not tell me how to return the keys, it was after hours so I had to figure out how to leave them in a lock box. Frustrating.Charles N.
Was a little thrown off of where to drop the keys off. General drop box seemed a bit unsecured. Maybe leave keys locked inside truck? Will for sure rent from Keith's again though. Thank you!Gretchen K.
You are a great companyLuis M.
Would be better if drivers license picture and selfie could be done ahead of time, and not just before checking out the truck. Would speed things along at checkoutRon D.
Everything was perfectFrank C.
The team at Keith's were extremely helpful with ensuring the trailer was properly secured to my car. Paul was very thorough in explaining the various options of equipment available for my needs. I was running late and they waited for my arrival on Friday night, when i'm sure they all were looking forward to getting home. GREAT JOB!!! THANK YOUJERRY S.
The location was great. Uhaul needs figure out a way to honor the initial pickup locations. I've rented twice in the past month and both times I've been redirected to other locations.Todd J.
Customer did not leave a comment.ASHLEY N.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Ken S.
The smart phone check in was a terrible experience. Luckily Keith's car care was able to take care of me.Michael G.
Upgrade the computer software so attendant can take care of transaction quicker as our 5 x 8 trailer was not in the system and took long to register.bob D.
Customer did not leave a comment.Darryl S.
Customer did not leave a comment.David M.
I was very impressed with the quality of service!Daisy R.
At the last minute U-Haul switched our rental to Keith's, who are located almost an hour away from my home. Keith's was sensitive to my frustration and did everything the could to take care of us. I strongly recommend them.James S.
My only issue with the rental experience was that The trailer I reserved was not at the location I expected it to be for pickup (pickup location half hour away) then when we found a closer location to drop off , I was told the trailer had to be dropped at the location selected at time of reservation !Mark Z.
This location was great.Ronald H.
Great customer service and very nice establishment. Will use again.neal D.
Customer did not leave a comment.Catherine C.
Customer did not leave a comment.Michael M.
My reservation was made at another location. I do not appreciate being sent 25 minutes away from my scheduled location. I schedule my appointments with my customers by what you tell me I can get from Uhaul. If you can't guarantee my reservation, you shouldn't reserve it.John G.
Customer did not leave a comment.debbie G.
Good efficient customer service!Michael C.
Customer did not leave a comment.Anthony M.
Keith's did a great job for me with this rentalKevin M.
I highly recommend this location for service and convenience.RICHARD V.
Customer did not leave a comment.David D.
Your self check in process did not work. I never received any responses during the approval via the app, for 20 minutes. Thank God for me the UHaul employee happened to be there outside of business hours on a Sunday, and he completed my check-in, otherwise I would have been left without a truck. A+ to Keith's Car Care and the UHaul employee that works there, F to UHaul's automated check in process.Roy T.
Customer did not leave a comment.JOHN B.
I had the trailer on the 2 day rental I dropped it off the same day it was rented and they charged me after hours fee Not to mention they didn't even check it in until 2 days laterterry K.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Lisa K.
I had to go 15 miles out of my way to get this truck. Just rented another same size truck. I got a truck located in Romeoville. That was the closest location. Other locations on the web site said they didn't have one. But Romeroville had one. Then they called me and wanted me to go to 87th & Ashland in Chicago. 2 hours away from Naperville in Chicago traffic. Then couldn't say that the truck would be there at 9 as was said on the web. That truck wouldn't be returned till 10:00. Just hang in the hood and maybe there would be a truck if they returned it by then. Crap service from haul! Can't be more disappointed.Dan S.
Sean and Paul where extremely helpful, courteous and amiable. I will definitely recommend this location to others and I myself will return aging.Corazon P.
Customer did not leave a comment.Tim S.
Excellent location! I would definitely rent a U-Haul from Keith's Car Care again!Regina D.
Customer did not leave a comment.Daniel P.
One of my favorite places to rent from. Staff does a great job and helps answer your questions.Christopher P.
Very courteous at the location!Jill B.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Lisa R.
They were helpful on the phone. I was able to drop the keys in the after hours slot.Michael F.
Customer did not leave a comment.MIKE G.
Customer did not leave a comment.Julius O.
They did not have the truck size I thought I had rented, but took care of everything Great People The truck size issue was not with them but the phone order centerrobert H.
Paul was fantastic. He had me hooked up and out the door in minutes. Thanks Paul!!!!!!!!Jeffrey G.
The gentleman that took care of me was extremely easy to work with. He took the time to help me attach the trailer and went over numerous things safety wise.Christopher P.
Very Fast, Friendly, and ProfessionalKen M.
Great place to rent a moving truck.Lawrence C.
The process to get the uhaul a littel longer than wanted. When your stressed already about a move you don't want to wait 45 minutes to retrieve the key and get started.Catherine D.
Customer did not leave a comment.steve B.
Customer did not leave a comment.Michael D.