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Jeffrey J
Customer Reviews for Keiths Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They met me outside and took care of all of my needs in less than a minute. Very happy with the process.
Jeff DI called to let the location know when I would arrive, the Keiths Car Care part of the business didn't let the UHaul part of the business know. When I arrived I got the snide comment "I didn't know if you were going to bother showing up or not" I didn't receive the check in text for the equipment so I was unable to report the damage to the driver's side view mirror, the UHaul person kept us distracted for almost 30 minutes with the vehicle running so by the time I actually got in over a 1/4 tank of gas had been wasted. He started and ran the vehicle I did not but I had to put the gas in. I will avoid this location in the future. Not my first time renting from UHaul and it won't be my last but definitely won't rent from this location again.
louis rEverything went well and according to plans . Good Job Uhaul .
David JStaff was very good and knowledgeable. Willing to help. If I had to rent another truck this is the location I would g.
Matthew CExcellent experience staff very knowledgeable and a great team.
Paul SGreeted me as I pulled into the lot, explained the return process, removed the trailer and completed the return in 15 minutes. Efficient and courteous.
Jerome SPaul was super helpful in explaining everything about the truck and car carrier. I’m very impressed with this location.
Al HThe staff is great. The trailer is great. And location is a little bit far from my residence. All are perfect if this trailer could be delivered to my nearby pick up place in advance.
huaming lOriginal pick up location was changed from Aurora to Oswego a day before pick up. Was charged $13 for extra miles because the pickup location changed. Very dissapointed with UHAUL but not Keith's Car Car nor the workers af Broadview as they did their job the right way.
Daniel RThis location has been amazing! We've rented from them multiple times and would do it again!
Jenna BWonderful business wonderful people to deal with. I will definitely do business there again.
Mike FKeith's car care should be the golden standard for the level of professionalism and politeness they showed me. Wouldn't want to get uhaul equipment anywhere else! I gladly go out of my way for them despite multiple locations being closer. Not that the other locations are bad, but nobody compares to the crew at Keith's
Caelen RWe where also asked to drop the truck at one location and the trailer at another, Keith’s our original drop off was ver accommodating at took both truck and trailer and would handle the exchange for us.
Alvin IUhaul parking area had several "open" spots, but due to poor parking of trailers and other Uhaul vehicles, could not park in the uhaul parking area for our return. Had to park in general parking.
Rachel CAllow the truck to remain with a mover for as long as needed. You're still making your money & your creating a happy customer likely to reuse your services again.
Amanda FThe truck wobbled when the breaks were applied with force, it was even worse when loaded. A location driving and handling review is recommended.
STEVE DN/a
anthony wThe service was friendly and quick. I would use this location again.
Scott MAgain, attendant was very helpful and unhooked the unit.
John SThe first location I tried to rent from, even though they took my reservation, did not have the equipment I wanted. It was a huge waste of time. The second location, Keiths Car Care, was fantastic. They went above and beyond. The problem is with U-Haul itself. The lights went out a day into my rental because the wiring was so piss, poor and half assed that it shorted out tons of fuses in my own car. That cost me several hours on the second day of rental. I’ve already put in a complaint and expect some kind of compensation refund for this. U-Haul was complete shit.
Shawn MThey were very helpful in hookup and instructions but also suggestions
Michael FThey did a great job
Michael FNothing. They were very efficient and did a great job on pickup.
Robert BThis location was perfect! Paul was so helpful and such a kind man. Thanks Paul! I will definitely use this location again!
deauma cAdd signage on where to drop off U-Haul key. Drop off not as described in app
Kevin MThis process was great. Loved the 24 hour drop off ability. Will use in the future for sure. Did feel a need to inflate the tires to exactly where they should be before hitting the road.
Karen KThe inside of the cab of the truck was sticky in the cup holders and steering wheel. The bag of pad the in the back were open which leads me to believe someone before me used them and didn't close it up. The back of the truck was not sweep out very well. I was told to bring the truck back with almost 3/4 tank of gas but it was barely filled up past half. The man that helped me with the pick up of the truck was helpful considering the issues we were having with the online check in system.
Michelle OAlways fantastic service.
Douglas JOnly thing that was not user friendly was the app to return after hours. It say to return to an orange box and they do not have one. They only have two boxes with codes and I did not have a code to return key so I had to leave in truck and lock it and then they told me they did not have an extra key so I should have left truck open which I did not feel comfortable with. Other than that I always use this location
Frances Bhe truck was very clean... however this truck has a horrible gas smell when driving in the interior. I advised the rental team upon returning the vehicle, also the weather strip to the drivers door falls off often. Needs some weather strip glue to keep it attached
STEVE DThe website was simple. We arrived to pick up the truck, it was ready, very clean, and the representative for U-haul was very knowledgeable, helpful, courteous, and friendly. We were in and out in a matter of minutes. I would Highly recommend using Keith’s car care in Oswego for U-Haul services.
Ellen AMake sure all electrical is working!!! So frustrating to pick up rental and some of the electrical is not working. I had to fix myself and missed side work because of it. This is my second Uhaul rental from an off site rental and it’s been two places that I had to fix the lights. NOT GOOD!!
KELLY CGreat experience! Easy reservation, easy pickup, easy drop off! The gentleman hooked up the trailer, safety chains, lights, checked that everything was operational and off I went. I’ve used Keith’s a handful of times for UHaul because it’s so quick and easy.
mark CI think it would be extremely helpful if I was able to pick up the rental in the location I initially chose and not an additional 8 miles away. I was told that the location that I the location that I chose didn't have the truck I wanted available when in actuality that was not the case at all, and the location had a truck sitting on the lot the day I placed the order as well as today, all day during the time in which I requested it. I am highly disappointed and feel like I was just scammed out of additional mileage at 99 cents a mile.
Marvin WQuick excellent service. Staff was friendly and the process couldn't be easier to drop off a truck after a long move.
michael eTrailer was not cleaned out and a board was loose. Also the rails should be made to accommodate straps and rope better.
Jason SHad requested the u-haul a mile from my house and was confirmed initially. By having to go to another location added $10 on to my bill. But the location was very friendly and helpful.
Dave BPaul was great! Great customer service! Truck got the job done and served it’s purpose.
kevin BRented from this franchise location in the past. ALWAYS helpful and trustworthy.
mark sThe employees were great. What was not great was the U-Haul app. I did the pickup and return via the app. It worked ok until the part where the keys were delivered/dropped off. It didn’t tell me to use the lock box for the keys. At pickup, an employee had to take me over to the lock box and unlock it. The app did not tell me what to do. At return, it did not tell me how to return the keys, it was after hours so I had to figure out how to leave them in a lock box. Frustrating.
Charles N