Customer did not leave a comment.Ronald P.
Customer Reviews for Kempkers True Value
(U-Haul Neighborhood Dealer)
Burlington, IA 52601
Services at this Location:
- Mon-Fri: 7:30 am - 5:30 pm
- Sat: 8 am - 4 pm
- Sun: 10 am - 2 pm
Special Operating Hours
- 12/1/2021: Closed
- 12/25/2021: Closed
- 12/31/2021: 7:30 am - 1:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Staci M.
The 24/7 checkin process takes longer than expected. Telling customers to show up at least 30 minutes prior to their reservation time would help. We spent 30 minutes of our reserved time to use the truck trying to get the key.Jean R.
Fast friendly serviceLaureen J.
Customer did not leave a comment.lamonte R.
Customer did not leave a comment.martin F.
Customer did not leave a comment.Trisha J.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Matthew O.
Customer did not leave a comment.SYLVIA S.
They were able to help with the refund which was extremely useful.Gregory B.
Customer did not leave a comment.RANDALL G.
Rent me what I need. All I needed was a two wheel car Dolly. Computer would not allow me to. Got the car carrier but had problems loading that would not have been there with a dolly. Basically rented an item I couldn't use.Daniel S.
The Burlington store was good. I was disappointed in Uhaul as a company that I had to drive 3 hours to pick up a truck when I had requested a pick up store that is 10 minutes away.Kimberly B.
Everything was excellent great servicegil D.
Customer did not leave a comment.laurie S.
The experience was great. This was my first U-Haul experience, and it went smoothly here.JAKE S.
Fast and easyAmber I.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.kent B.
Customer did not leave a comment.margo P.
Very customer friendly. Easy check in. They answered all my questions before I reserved the truck and pick up was so easy. I was in the road within 15 mins.Angela H.
Customer did not leave a comment.John M.
Customer did not leave a comment.brett W.
Customer did not leave a comment.Daniel W.
Have the choice of larger trucks in the area where I wouldn't have to drive out of town to pick one up. If I would have to do that the extra mileage should be free. It work out but had to make an extra trip. More miles and more gas.Frank T.
Just not very organized, professional or informative.Dennis K.
Great service at the pick up and drop off locations. Tire blew out and uhaul service was on top of the replacement within 30 minutes I was back on the road, Fantastic Job all around. NOW FOR THE stuff we can't control. When the tire biasply tire shredded, it may have hit the jersey barrier but it came back against my daughter's car and connected with the back of her car. So now we see what the insurance is going to cover. But having great service makes all the difference. Uhaul is a great company with a great product and fantastic staff.TIMOTHY F.
Quick and easy drop off. In and out with no problems.JENENA H.
Customer did not leave a comment.kim K.
UHaul itself was a disappointment. 1. I reserved in February,they call the night before pickup and say they dont have one, then they tell me I have to go pickup in a different city out of the way, and that the trailer is in another store in another town, completely out of the way. We were ran around all over the place, then they had us picking the trailer up first and the truck at 5:30 pm at night, this could not work as we needed the truck to pickup. We had to wait a whole day toget the trailer. This was just a mess and cause stress and anxiety.Then the kid who helped is had us returning to a store in the city, no where near us, when there is a main facility 11 miles down the road. Then I spent over 20 minutes on the phone with a Uhaul agent, and he said there was not one at the address on 281 in Pharr, Texas. This was the most unorganized mess ever. Also, we have always paid with our Debit Credit Card, they did not allow us, we had to pay cash and a $175 cash deposit, then they told us later we would get that in the mail. We have used Uhaul for 25 years, never have we had so much trouble, and why all the changes? I am requesting a total refund or a remedy to this situation.Ricardo W.
Customer did not leave a comment.Chadlin S.