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Marilyn R.
Customer Reviews for Kenly Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never! The place is a dump with piles of old plants & boxes laying everywhere & NO SIGN at address or anything saying drop off is across a 4lane highway in an Unmarked lot!! Noone was there to take truck & this was required 24hr drop location. Instead there is a small sign by keydrop box says costs $20 to leave truck and key in the empty lot!! Awful online check in doesn't exist. Please visit your locations to verify they deserve honor of uhaul sigbemage.
sarah J.Very friendly and helpful group at this location. Laid back atmosphere, seemed appreciative and customer friendly. Not fancy but very efficient. Completely happy with this experience!
sammy C.I selected a furniture dolly at the time of pickup. When I reached the location, they stated they have not had one in a long time and took the charge off of the account. Huge inconvenience. If the equipment is not available it should not let you select it. I had to backtrack and delay my move due to the equipment not being available.
John A.Keep up the great work!
candace P.we had a 10 am pickup, the trailer we rented was broken we had to wait for a replacement. We were on our way within about an hour
john W.The only thing that I could think of is the availability of a van and a pickup truck
Sylvester H.Great job and great customer service
Joesph B.Uhaul website was terrible and the folks at the pickup site were neglecting actual store customers to get my rental in. They were great and Uhaul needs to work on their system or system training.
chris M.Wase and Pete were right there to help me unhook and go on my way with no problems.
Frank F.Fast & Friendly Service ,, Thank You
DALE M.Keep up the outstanding customer service.
Zachary G.Awesome Service ,, Thank You
DALE M.The following comments are more about Uhaul in general than the vendor. The vendor was polite and reasonable. The problem was I had to drive 30 miles to pick up my 26' truck even though there are MANY Uhaul locations within 5-10 miles from me and it's not like I did't make the reservations several weeks in advance. Also Uhaul's web site does not seem to include a way to reserve a truck for more than one day. When I arrived to pick up my truck I was offered a $30 discount to return it to a location in a different city from where I requested to drop off the truck. I asked the person who was waiting on me if that meant someone needed the truck there. She said she wasn't sure, but that could be why uhaul wanted me to change my drop off location. I thought it must mean, if I agreed, someone would be looking for the truck 24 hours, but I knew I was keeping the truck for an extra day. So I declined the discount. Not too long after that I got a text that said that I was to return it in the nearby city any way. And I wouldn't be getting the discount.
Debora M.Nothing here! All went very smooth!
Debra H.Nothing
Victor W.Only issue I have is I filled the Tank with Fuel and Didn't get any Credit or Refund
DALE M.EAsy Rental Process ,, Truck was new Model and Drove Great
DALE M.No Suggestions ,,Great Service , Great , Clean , New truck Used Local for Moving Tables and Chairs for Anniversary Celebration
DALE M.There was a $5.43 charge to my card and I have no clue what that was for.
Scott B.Great staff - great experience
Suzanne E.Website is a joke, reservation canceled every couple days due to inactivity?? Each time u reserve truck:price goes up!?! Could not pick up or drop off truck conveniently!! Had to wait till 1day prior to move for confirmation which was VERY stressful !!! Wud NEVER recommend u-haul company!!!!!
JOYCE P.