No one helped me place the trailer in a parking spot is only complaint
Bernie B
Customer Reviews for Kenly Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is always very helpful and always has equipment available. They also honor the hours posted.
Ryan SHave smaller trucks available
MaryAnn DThe customer service is great. The lady that helped me explained everything in detail. I would use these store again for rental.
Zachary SVery clean and good service
Rafael CExcellent communication and service from the folks at Kenly Hardware. There are multiple U-Haul locations closer to home, but we'd rather go a few more miles to work with the people here.
william hDrop off place was fenced in had 2 different places to potentially leave the U-Haul ... not a lot of space to leave the big U-Haul and the dolly.
Mckinley PI brought the trailer back within the hour, it didn’t work for me. Still got charged full price should have been discounted. John Murach
John MFriendly cashier. Very helpful
Jeffrey MNone
Richard BKenly Hardware is locally owned and operated. You get friendly personal service from their staff. I have rented from Wade twice before. Always a hassle free experience. I am sure to use Kenly Hardware again.
carl jGreat service. Truck was exactly what we needed. Thank you.
vince cFront end shimmy when breaking Needs repair
JOHN CCharging me $22 for gas when I left the gas right at where it was when I picked it up. I have proof in pictures because I took one before and after I drove off and a picture when I parked to leave the key.
LeRhonda CEverything was great
Troy MThe first location was horrible. I arrived for my 9 am appointment to find no one there to complete U haul rentals. The lady on duty said she hasn’t been trained and couldn’t help me. She said come back after 1 pm as there is nothing she can do. When I asked if she could call someone. She said why none of her bosses ever answer their phones it’s useless to call them just came back after 1pm
John TNever! The place is a dump with piles of old plants & boxes laying everywhere & NO SIGN at address or anything saying drop off is across a 4lane highway in an Unmarked lot!! Noone was there to take truck & this was required 24hr drop location. Instead there is a small sign by keydrop box says costs $20 to leave truck and key in the empty lot!! Awful online check in doesn't exist. Please visit your locations to verify they deserve honor of uhaul sigbemage.
sarah JVery friendly and helpful group at this location. Laid back atmosphere, seemed appreciative and customer friendly. Not fancy but very efficient. Completely happy with this experience!
sammy cI selected a furniture dolly at the time of pickup. When I reached the location, they stated they have not had one in a long time and took the charge off of the account. Huge inconvenience. If the equipment is not available it should not let you select it. I had to backtrack and delay my move due to the equipment not being available.
John AKeep up the great work!
candace pwe had a 10 am pickup, the trailer we rented was broken we had to wait for a replacement. We were on our way within about an hour
john wThe only thing that I could think of is the availability of a van and a pickup truck
Sylvester HGreat job and great customer service
Joesph BUhaul website was terrible and the folks at the pickup site were neglecting actual store customers to get my rental in. They were great and Uhaul needs to work on their system or system training.
chris mWase and Pete were right there to help me unhook and go on my way with no problems.
Frank FFast & Friendly Service ,, Thank You
DALE MKeep up the outstanding customer service.
Zachary GAwesome Service ,, Thank You
DALE MThe following comments are more about Uhaul in general than the vendor. The vendor was polite and reasonable. The problem was I had to drive 30 miles to pick up my 26' truck even though there are MANY Uhaul locations within 5-10 miles from me and it's not like I did't make the reservations several weeks in advance. Also Uhaul's web site does not seem to include a way to reserve a truck for more than one day. When I arrived to pick up my truck I was offered a $30 discount to return it to a location in a different city from where I requested to drop off the truck. I asked the person who was waiting on me if that meant someone needed the truck there. She said she wasn't sure, but that could be why uhaul wanted me to change my drop off location. I thought it must mean, if I agreed, someone would be looking for the truck 24 hours, but I knew I was keeping the truck for an extra day. So I declined the discount. Not too long after that I got a text that said that I was to return it in the nearby city any way. And I wouldn't be getting the discount.
Debora MNothing here! All went very smooth!
Debra HNothing
Victor WOnly issue I have is I filled the Tank with Fuel and Didn't get any Credit or Refund
DALE MEAsy Rental Process ,, Truck was new Model and Drove Great
DALE MNo Suggestions ,,Great Service , Great , Clean , New truck Used Local for Moving Tables and Chairs for Anniversary Celebration
DALE MThere was a $5.43 charge to my card and I have no clue what that was for.
Scott B